references
Positives
I had a very pleasant stay at the Kurhotel Goethe. The room was always well-cleaned, the towels and linens smelled fresh, the staff was very friendly and always helpful, the food was fresh, delicious, and varied, and the treatments were well-chosen and helpful. For nature lovers, there are many beautiful parks and gardens for strolling, and over 20 hot springs nearby. Please note that there are no bottled water in the rooms, there are many stairs despite the elevator, and there is a language barrier between the nurses and cleaning staff. All restaurants and shops in the surrounding area close at 6 p.m. Bathrobes are available for an additional charge.Answer from Spa Hotel Goethe
Dear Ms. Bendt, Thank you very much for your lovely review. We are delighted that you enjoyed your stay at the Goethe Hotel and were satisfied with our service. Your satisfaction is our greatest reward. Thank you also for your comments – we take them seriously and will address them to further improve our service. We look forward to welcoming you back in the future. Sincerely, Hotel Team Goethe***
Negatives
reception servicePositives
We liked the hotel and the service. We want to visit again.Answer from Spa Hotel Goethe
Dear Madame Merz, Thank you for your kind review. We are very pleased that you enjoyed your stay at the Hotel Goethe. Your satisfaction is our greatest reward. We hope to welcome you again in the future. Sincerely, The Hotel Goethe*** Team.
Positives
Everything is very good, thank you.Negatives
NoneAnswer from Spa Hotel Goethe
Dear Mr. Lakusta, Thank you for your kind review. We are very pleased that you enjoyed your stay at the Goethe Hotel. Your satisfaction is our greatest reward. We hope to welcome you again in the future. Sincerely, The Goethe Hotel Team***
Positives
Staff very friendly, we will definitely come back.Negatives
No parking at the hotelAnswer from Spa Hotel Goethe
Dear Mr. Stark, Thank you for your kind review and your visit! We are pleased that you were satisfied with your stay and our service. Unfortunately, the Goethe Hotel is located directly in the spa district, where there are no parking options. The nearest parking is in the Bohemia central parking lot, approximately 800 meters from the hotel. We look forward to your next visit. Sincerely, the team at the Hotel Goethe***
Positives
We liked it!Negatives
Breakfast was the same every day, more variety would have been great.Answer from Spa Hotel Goethe
Dear Ms. Etzel, Thank you for your review. We are pleased that you enjoyed your stay at our Hotel Goethe. Thank you also for your feedback on breakfast – we will definitely consider adding more options so that you can have an even better experience next time. We hope to welcome you back in the future. Sincerely, the team at Hotel Goethe***
Positives
I liked everything very much. The location of the city, the sanatorium, a lot of space for a wonderful rest and walks. The city is very small, clean and quiet.Negatives
They charge a lot of money for a small cat.Answer from Spa Hotel Goethe
Dear Madame Hofmann, Thank you for your kind review. We are very pleased that you enjoyed your stay at the Goethe Hotel. Your satisfaction is a great reward for us. As for the pet fee - we understand that it may seem higher, but this amount reflects the cost of thoroughly cleaning the room after the pet has left, to ensure maximum comfort for other guests. Thank you for your understanding and we look forward to your next visit. Sincerely, The Goethe Hotel Team***
Positives
We were very pleased with our stay at the Kurhotel Goethe and felt comfortable. We would gladly return!Answer from Spa Hotel Goethe
Dear Mr. Gross, thank you very much for your kind review. We are pleased that you were satisfied and look forward to your next visit. Sincerely, the team at Hotel Goethe***
Positives
I enjoyed my stay at the Hotel Goethe so much that I immediately booked again. The location is perfect, the food is excellent, the treatments are very beneficial, and I felt very comfortable.Negatives
Unfortunately, there was often a lady at the reception who spoke neither German nor English. This made things a bit difficult, but if necessary, you could always ask again at the Savoy, where communication would be possible.Answer from Spa Hotel Goethe
Dear Ms. Kron, Thank you for your lovely review. We are delighted that you were satisfied with the location, the food, and the treatments, and that you felt comfortable with us. We apologize for the language barrier at the reception. Your comment is valuable feedback, which we will definitely use to further improve our service. We look forward to your next visit. Sincerely, the team at Hotel Goethe***
Positives
Everything was great!!!Negatives
Wouldn't be bad to use the coffee machine all day!!!Answer from Spa Hotel Goethe
Dear Ms. Gorbatschewa, Thank you for your review. We are very pleased that you were satisfied with your stay at our Hotel Goethe. Thank you also for the suggestion to use the coffee machine throughout the day – we will definitely consider it! We hope to welcome you back in the future. Sincerely, the team at the Hotel Goethe***
Positives
Everything was perfect!!!Answer from Spa Hotel Goethe
Dear Ms. Daubert, thank you very much for your kind review! We are pleased that you were satisfied and look forward to your next visit. Sincerely, the team at Hotel Goethe***
Positives
Very good. I'll be back.Negatives
NothingAnswer from Spa Hotel Goethe
Dear Ms. Nikolaev, Thank you for your kind review! We are pleased that you were satisfied and look forward to your next visit. Sincerely, the team at Hotel Goethe***
Positives
Hello, we are both satisfied. We would like to thank the entire Sanatorium Goethe team for their help, support, and kindness. We can definitely recommend Sanatorium Goethe. Best regards, Natalia Vitalij KillerAnswer from Spa Hotel Goethe
Dear Ms. Killer, Thank you for your lovely review. We are delighted that you enjoyed your stay at our Hotel Goethe and that you appreciated our service. Your satisfaction is our greatest reward! We hope to welcome you back in the future. Sincerely, the team at Hotel Goethe***
Positives
We chose this hotel in February for 12 days and we liked everything very much. The sanatorium is located in the city center, close to all drinking springs, super. The food is varied, there is enough of everything. The procedures are also very good, mud wraps, baths, different electrotherapy, a very attentive doctor, they measure blood pressure, a nurse works around the clock in the Savoy sanatorium. The girls at the reception will also always help, they will explain if any problems arise. The service in the restaurant is also good. The rooms are also cleaned every day, everyone is great! But there are also disadvantages: many procedures are carried out in the Savoy hotel and you have to walk along the corridors - labyrinths, it is very difficult for older people, many people, even young people, are looking for where to go, although the entire route is with direction signs. There is no Oxigentherapy therapy - this is a very necessary procedure for the whole body - Oxygen and against Dementia - Altgeimar. In general, we liked everything and we will come to this hotel again. Thanks to the tour operators Sanatorium.com for extensive offers of various resorts.Answer from Spa Hotel Goethe
Madame Braque, Thank you for your wonderful review. We are very pleased that you enjoyed your stay at our Goethe Hotel and that you appreciated not only our central location, but also our varied food, quality treatments and friendly staff. Your satisfaction is our greatest gratitude! We also appreciate your wishes. We know that for some guests the area can be difficult to navigate, and we will do our best to make it even easier. We look forward to your next visit and wish you good health! Best regards, The Goethe Hotel Team***
Positives
Thank you, everything was fine.Answer from Spa Hotel Goethe
Madam Useva, Thank you for your kind review. We are very pleased that you were satisfied with our service. We look forward to your next visit. Best regards, Goethe Hotel Team***
Positives
We liked everything, everything was wonderful!!! We are very satisfied with the services, the price and the conditions. The food was good too. Thanks for the help at reception, Maria, a very nice lady 👍 we would love to come back.Negatives
Sauna and swimming pool too small...Answer from Spa Hotel Goethe
Dear Mr. Forsch, Thank you very much for your review! We are delighted to hear that you were satisfied with your stay and particularly appreciated our service, the food and the value for money. We are happy to pass on your specific thanks to our colleague Maria - she will certainly be pleased. We also take your feedback on the sauna and swimming pool seriously and will look into how we can further improve the experience for our guests. It would be a pleasure for us to welcome you back soon! Kind regards, the team at Hotel Goethe***
Positives
A beautiful, small, well-kept, quiet town of Franzensbad. For relaxing and walking with lots of parks and hiking trails, with clean air and delicious water. A visit is highly recommended. The Kurhotel Goethe is a beautiful, quiet, clean hotel in the middle of Franzensbad. The staff in all areas are competent, nice, friendly, helpful. Rooms are big enough, clean, fridge, TV available. The treatments are carried out professionally by competent staff. I would especially like to thank the masseuse Hana Horaskova for the professional massages. I thought the food was good, varied, there was always a choice of 3 dishes. There was free water and 3 different juices with all meals, and tea, ice cream and pastries for dinner. A very good coffee machine with really delicious coffee. The dining room is nicely decorated with lots of space. Used dishes were cleared away quickly and friendly. All in all, good!Negatives
I didn't want to write anything negative about the Hotel Goethe because I enjoyed my stay there and would visit it again anytime. Not necessarily negative but I think it's important to mention: there are no bathrobes in the room. But you can rent one for 2 euros a day. For me personally, a no-go for a spa stay. As the Hotel Goethe and Hotel Savoy are connected by a corridor and the treatments take place in both buildings, it was very difficult to find our way around at the beginning (at the end of the stay we managed 😊 to find the treatment rooms and the way back without getting lost). The sauna and the bath are too small for two hotels. The sauna was too "cold" and there are no loungers to relax on after the sauna. Despite everything, the stay was very pleasant.Answer from Spa Hotel Goethe
Dear Ms. Schneider, Thank you for your positive review. We are delighted that you enjoyed your stay at the Goethe Spa Hotel and were satisfied with our service, treatments and food. Your specific thanks, which is addressed primarily to Ms. Horáčková, will certainly please her. We are also grateful for your suggestions for improvement. We look forward to your next visit. Kind regards, the team at the Hotel Goethe***
Positives
Good central location, tidy rooms, friendly staff in generalNegatives
Poorly trained staff in the catering sector, something was always missing that had to be pointed outAnswer from Spa Hotel Goethe
Dear Mr. Dultz, Thank you for your feedback. We are very pleased with your positive words about the rooms and the friendly staff. We are sorry to hear that you were not completely satisfied with the service in the catering area. We take your comments seriously and will work on improving. We hope that you will give us another chance in the future and that you will be completely satisfied with our service. Kind regards, the team at Hotel Goethe***
Positives
I liked everything, both the treatment and the food! Quiet and cozy hotel! Excellent room! Polite and helpful staff, delicious varied food! I would especially like to highlight and thank Maria, who works at the reception of the Gette Hotel, very friendly and responsive! She helped us a lot with advice and paid a lot of attention to our family! I was on holiday with two children! I felt like I was 5 years younger! Excellent holiday! I highly recommend this hotel to everyone!Answer from Spa Hotel Goethe
Dear Mrs. Babenko, Thank you for your wonderful review! We are glad that you enjoyed your stay with us and that you appreciated not only the treatment and food, but also the comfort of our hotel and the friendliness of the staff. We are very pleased with your words. We hope that soon we will invite you to our hotel again, and you will again enjoy an unforgettable holiday full of relaxation and well-being. Sincerely, the team of the Goethe Hotel***
Positives
I was surprised by the food at the Gette Hotel. Wine or beer is included for dinner, and 2 types of ice cream are mandatory. 3-4 types of meat or fish. 2 side dishes. No standards. Eat as much as you want. 3 types of salads for breakfast and dinner. Very good breakfasts. Treatment. Natural mud and baths with natural mineral water are simply excellent. The hotel is located in the city center. Very convenient.Negatives
MINUSES... There simply aren't any. Everything is wonderfully organized for treatment and rest.Answer from Spa Hotel Goethe
Dear Mr. Buhay, Thank you for your wonderful review. We are very happy that you enjoyed not only the delicious food, but also the relaxation and spa treatments. Your satisfaction is the greatest reward for us. We look forward to your next visit. Sincerely, the Goethe Hotel Team***
Positives
We are totally satisfied with it, the treatments were very good, the classic massage, the gas injection - perfect.... I'm thrilled with it!!! I can only recommend it to others: visit this beautiful spa resort.Answer from Spa Hotel Goethe
Dear Ms. Kisileva, Thank you for your lovely review. We are pleased that you were satisfied with the treatments and that you enjoyed your stay with us. We look forward to your next visit. Kind regards, the team at Hotel Goethe***
Positives
The price-performance ratio is great. The staff is very friendly. Everything is very clean. The food is good and plentiful. There is a large selection at breakfast.Negatives
Relatively poor German and English during check-in but everything worked outAnswer from Spa Hotel Goethe
Dear Mr. Giese, Thank you for your review. We are pleased that you were satisfied with our service, cleanliness and the extensive breakfast. We apologize for the language deficiencies at check-in, we are working on improving it. We look forward to your next visit. Kind regards, the team at Hotel Goethe***
Positives
Thank you for a wonderful holiday and quality treatment.Answer from Spa Hotel Goethe
Dear Mrs. Davydova, Thank you for your wonderful review. We are very glad that you appreciated our service. Your satisfaction is our priority and motivation. We look forward to your next visit. Sincerely, Goethe Hotel Team***
Positives
I would like to emphasize the professional competence and also the friendliness of the specialist staff.Negatives
Since the hotel entrance is in the pedestrian zone, it would be good if you could drive to the hotel entrance when you arrive and depart. Unfortunately, the reception is not always manned and you have to check in and out via the Savoy reception. For slightly disabled guests, however, this means going up and down stairs.Answer from Spa Hotel Goethe
Dear Mr. Pauck, Thank you for your kind review. We are very pleased that you were satisfied with our service. We would like to point out that the Goethe Hotel is located in a pedestrian zone, which contributes to its quiet atmosphere and the comfort of our guests. However, we also understand that this can cause inconvenience when checking in and out. Unfortunately, due to the location, it is not possible to drive to the hotel entrance. We thank you for your suggestions, which help us to constantly improve our service. We hope to welcome you again on your next stay and make your stay even more pleasant. Best regards, the team at the Hotel Goethe***
Positives
Doctor A. Tashieva is a wonderful professional! She knows how to listen and help patients - this is the most important thing for patients! A doctor with a heart of gold and a kind soul! The sanatorium administration should appreciate her work! Masseuse Hana is pleasant and attentive! A good specialist in her profession! I am grateful to this wonderful woman for her sensitive attitude and golden hands to us: me and my husband! I would like to thank the cooks for fresh and delicious food! Thank you very much, kitchen wizards! Special words of gratitude deserve the waitress Tatyana - polite! Always in a great mood and attentive to the requests of hotel guests! During her shift, everything always shines with cleanliness and table decoration! Thank you very much for the fruit! Fresh bakery products and delicious cakes and desserts! I would also like to say a big thank you for their conscientious work to the employees of the bath department and physiotherapy room! Their smile inspires us with the excellent result of the procedure!Negatives
I didn't want to write, but I'll write it shortly anyway - I want the nurses who work in room 13 all the time to be more polite with patients and not brush off their requests! I would like them to understand that if a patient has come to them, it means he needs their help! But they brush off their requests and problems like annoying flies! And so they are always locked up and you have to knock on their door - will Their Majesty deign to open the door and listen to the patient and even help him? The incident happened on December 20 at 11 o'clock - the doctor prescribed me the medicine Midacalm the day before, 2 packages - and the pharmacy only had 1 package and I needed a prescription or a copy of the doctor's prescription - but there was a long line of new vacationers to see the doctor - and at that time my procedures were starting one after another and I asked for help - but no one helped me - and they even answered with a smirk - Get in line to see the doctor! What is this? Where is the culture and why are you on first-name terms? Luckily, Dr. Michaela came out - I explained the situation to her and she solved the issue in 2 minutes! I am a sick person, my blood pressure immediately rose, this is not how medical workers behave! What a pity! Junior medical staff is an order of magnitude higher and more humane! They try to help with the procedure and always greet you with a smile and see you off with good wishes! Such a simple incident spoiled the impression of our treatment at the Goethe Hotel from December 1 to December 21, 2024!Positives
We were there for 10 days with our little daughter and we liked everything. There was a cot in the room and it didn't cost anything for the whole stay. In the restaurant, next to our table, there was a super comfortable high chair for the little one. The restaurant staff were very strict about ensuring that this table was only used by our family and no strangers sat there. Very child-friendly hotel. The kitchen is first class. The food is very tasty and well-balanced. The service is super friendly. Big praise for the cooks. The room has everything you need. The chambermaids were very kind to us, always asking if the child needed anything - new towels, bed linen, etc. The quality of the room cleaning is top-notch. The doctor is very competent, kind, considerate, friendly. A very personable person. She prescribed the treatments in such a way that my health and that of my daughter were much better after 10 days. The nurses were all very attentive to us too, there were never any language barriers. After a few sessions with the friendly and experienced physiotherapist, the back pain disappeared. Overall, conclusion: we will be back next year with the whole family.Negatives
There was not a single point to complain aboutAnswer from Spa Hotel Goethe
Dear Ms. Schneider, Thank you for this lovely and detailed review! We are glad that you enjoyed your stay with your family and that you appreciated our care, facilities, staff and cuisine. We look forward to your next stay. Kind regards, the team at Hotel Goethe***
Positives
We were in Františkovy Lázně and in the hotel for the first time. We liked everything very much. We hope for a good result after the procedures.Negatives
NoAnswer from Spa Hotel Goethe
Dear Mr. Miller, We would like to thank you for your recent visit to our hotel and for your positive review. We are very pleased that you enjoyed your stay with us and appreciated our service and hospitality. Your satisfaction is our priority and inspires and motivates us to provide even better services. If you have any wishes or requests for the future, please do not hesitate to contact us. We hope to welcome you again soon and that your next visit will be as pleasant as the previous one. Sincerely, The Goethe Hotel Team***
Positives
I was at the Goethe Hotel once again and will certainly be back. The price for accommodation and the quality of medical procedures are quite satisfactory for me. It's just a pity that Dr. O. Gordienko no longer works at the hotel. Special thanks to the masseuse Hana in the 6th room, and to all those who give baths in the balneology department - very friendly and attentive. Thanks to the administration for the samovar with tea in the lobby. It was nice to warm up when returning from walks. I will definitely return to the Goethe Hotel in the spring.Negatives
NoAnswer from Spa Hotel Goethe
Dear Mrs. Simon, We would like to thank you for your recent visit to our hotel and for your positive review. We are very pleased that you enjoyed your stay with us and appreciated our service and hospitality. Your satisfaction is our priority and inspires and motivates us to provide even better services. We hope to welcome you again soon and that your next visit will be as pleasant as the previous one. Sincerely, The Goethe Hotel Team***
Positives
We liked everything! Friendly and responsible staff. Nice room and quality treatment.Answer from Spa Hotel Goethe
Dear Mrs. Garynycheva, We would like to thank you for your recent visit to our hotel and for your positive feedback. We are very pleased that you enjoyed your stay with us and appreciated our service and hospitality. Your satisfaction is our priority and inspires and motivates us to provide even better services. We hope to welcome you again soon and that your next visit will be as pleasant as the previous one. Sincerely, The Goethe Hotel*** Team.