references
Tatiana Simon
31.03.2024
Positives
This was my second time at the Goethe Hotel. Unlike the first time, when treatment and food took place in the same building, this time it was a little different. All procedures were carried out in Savoy. In terms of food, dinner in Savoy, breakfast in Goethe. Therefore, I had to walk a lot along the passages from one building to another, which was very beneficial for me. I was lucky again with the doctor. I got to Olga Gordienko. She is now like a family doctor to me.))) She is very attentive to the patient’s problems, so after the procedures she prescribes, an effective result is obtained. I am very pleased with everything and will definitely return. Many thanks to all the staff of the Goethe and Savoy hotels.
THEO Hartung
26.03.2024
Positives
We really enjoyed our spa stay! You are welcome to send us a lucrative offer for the 14 days before Easter 2025!?!Negatives
We were not informed in advance that we had to check in at the Savoy.
Lubov Armolenko
26.03.2024
Positives
I thank the staff of sanatorium.com for providing me with the opportunity to have a good rest.
Elina Baier
25.03.2024
Positives
Very good applicationsNegatives
Very complicated corridors, lots of stairs, which cannot be avoided with an elevator
Zinovy Shnayder
19.03.2024
Positives
Please convey our gratitude to physiotherapist Michaela Charouzkova! Great girl! Attentive to patients and an excellent specialist! I would also like to mention the paraffin nurse Miroslava Glazerova - kind! Hardworking! Treats patients with respect and understanding! She loves her job and her patients respond in kind! Among the young specialists, I would like to thank the masseuse Simona! The girl works honestly and professionally! He tries with his work to help us, patients, in the development of recovery and not to lose strength of spirit! Golden hands and very diligent! Thank you very much for your work and heart of gold, dear medical workers! It’s nice that shock wave therapy is used in physiotherapy and Michaela handles it professionally! This innovation is very effective and requires great professional skill in working with this device! The food is excellent and the restaurant staff are simply magical - the tables and display cases are always beautifully set! Very, very clean and pleasant to eat!Negatives
I didn’t want to write something negative, but I have to! The employee Katarina works at the reception - she is a rude and scandalous woman! I believe that the Reception is the frontal place and decoration of the hotel! Such employees have no place in the work of the Hotel, since they are the face of the hotel! I won’t describe the negativity - the Manager knows about this case! I would like to see this Madame Katarina in this workplace - she ruined our mood for several days! And we have only 14 days for treatment and only positive emotions!
Elisabet Fritz -Plank
02.03.2024
Positives
Very satisfied, I've been there several times. Only 4 hours drive. Everything you need is there, small and clear!
Michael Fries
21.02.2024
Positives
Everyone was very friendly and accommodating.Answer from Spa Hotel Goethe
Dear Michael, We are very pleased that you were satisfied with your stay in our hotel. We really appreciate your feedback and look forward to seeing you again soon. For the Savoy Hotel team Jitka Stützová Hotel manager
Waldemar Merkel
19.02.2024
Positives
Good day. We were lucky, due to the small number of vacationers, we were accommodated in the Savoy Hotel, the rooms there are slightly smaller than in the Goethe, but quite sufficient. But otherwise, everything is fine.
Yevhen Zhovnirenko
28.01.2024
Positives
Overall the hotel is good. I liked the set of procedures. The room is comfortable. The staff is responsive.Negatives
I didn't like the restaurant. There is no buffet. They offer a menu to choose from and then bring the dish, which means you have to wait a long time. There is no menu in Russian, I had to translate it through a translator, but he doesn’t translate well, so I didn’t eat exactly what I wanted. I propose to revise the service system, or at least add a menu in different languagesAnswer from Spa Hotel Goethe
Dear Evgeniy, Thank you for your feedback and we are glad that you enjoyed your stay with us. We look forward to your next visit. for the Savoy Hotel team Jitka Stützova Hotel manager
Olga Kharchenko
27.01.2024
Positives
We booked accommodation at the Goethe 3* hotel, but we were accommodated at the Savoy 4* hotel, since Goethe was closed at that time. I liked everything: the rooms, the food, the treatment, the beautiful nature.Answer from Spa Hotel Goethe
Dear Olga, We are glad that you enjoyed your stay at the Savoy Hotel instead of the Goethe Hotel you originally booked. Your opinion is important to us and we hope to see you again for the Savoy Hotel team Jitka Stützova
Margit Bierwirth
19.11.2023
Positives
Price performance is very good 👍Negatives
Had a dispute with the police when we left! This hotel has no loading and unloading zone!!! We parked in front of the hotel. When we wanted to load the police were already waiting and charged us. When we arrived, no one informed us that there was no check-in at the Goethehotel, but at the Savoy. When we pay tourist tax and are ripped off by the police, we ask ourselves whether we are really welcome? So the most important thing for a hotel would be to have a loading and unloading zone and you know where check-in is. We will no longer travel to places where you are treated like that!!!
Viktor Grasmück
03.11.2023
Negatives
Not all the staff were friendly. The room and all the furniture were very old, some of them broken. On the first day we received a small piece of soap and a small bag of shower gel (approx. 5 ml) per person (for us it was 5 days) 🤦🏽♀️. There are no parking spaces in the hotel, there is a large public parking lot, you have to walk about 15 minutes. A deposit of €20 is required for the parking card, which should actually be refunded when you return it. I didn't get the money back until I asked again. A deposit of €20 was also required for bathrobes. There is no peace and quiet when eating because the table was shared with other people. I don't know how the hotel managed to get three stars??? Definitely never again and definitely not recommended.
Michael Meinung
27.10.2023
Negatives
Unfortunately the room had to be changed when the stay was extended.
Michael Meinung
23.10.2023
Positives
very centrally locatedNegatives
Unfortunately the room had to be changed when the stay was extended.
Roland Pfister
23.10.2023
Positives
The treatments were very good,Negatives
Food one-sided, lukewarm, staff was too boring,
Nataliya Levina
17.09.2023
Positives
The hotel is located in the very center of the city, on a pedestrian street and, despite the fact that there were cafes next to the hotel and opposite, it was not noisy. You can choose this hotel only because Olga Gordienko works here as a doctor. Such a thorough and professional initial examination by a doctor has never been seen in any hotel in any resort town in the Czech Republic. Thanks again to Mrs. Gordienko. Many thanks to all the hotel’s medical staff for their attentiveness and excellent procedures. This range of services at the hotel is at a high level!!!!Negatives
Transfer On the eve of the trip, as usual, I received a message that on the day of departure I would be picked up at 7.01 am. When at the appointed time I was already on the street waiting for the bus, I suddenly received a message that they would pick me up later. Then another message... and so it was repeated until at 12.00 o'clock. I was finally taken. And it wasn’t the situation on the road, but the fact that the bus route was initially completely different. But, unfortunately, no one warned about this in advance. Everything was fine with the return transfer. The drivers are great, we got there very well. Thanks to them. Hotel The location of the hotel is wonderful, but the hotel itself is a complete labyrinth, so finding your room on the top floor was quite a quest. It turned out that they had to take the elevator to the 2nd floor, move along the corridors, find another elevator and then go higher. They couldn't explain anything at the information desk, because... Communication there is bad, from the word “absolutely”. The girl speaks only Czech, a few words in German and Russian, although the hotel positions itself as Russian-speaking (at least that’s what it says on the hotel’s website). Printed information is only in Czech and German (so at least something could be read). I tried to change the number (mine was on the way), to sort out the payment (because they took more than the amount indicated when ordering), but I was never able to resolve these issues. Dining room (it’s difficult to call it a restaurant) Breakfast is of the sort - you won’t go hungry, but there’s no variety at all. Dinners are dishes of choice - from “you can eat” to “delicious”, but there is also no variety of salads and fruits. And communication with the staff is similar to the reception.
Tatiana Simon
06.09.2023
Positives
It was my first time in Frantiskovy Lazne and I am very glad that I chose the Goethe Hotel. A competent doctor (they spoke Russian and also speaks German well) prescribed, after a thorough examination, the necessary procedures, which were performed at a highly professional level by the medical staff. The hotel is located in the very center, next to drinking springs. Gorgeous walking parks on flat terrain! I liked absolutely everything and the price too, but I chose it as the most reasonable price for me. I will definitely return to this hotel for two weeks, as the doctor recommended. One week was not enough, but I already felt the result.
Harald Summa
29.08.2023
Positives
Very good price/performance package, I felt very comfortable.
Uwe Weber
21.08.2023
Negatives
The food, especially in the evening, was miserable. One had the feeling that only the cheapest was used. The restaurant staff was a disaster. Nobody spoke understandable German or English. Also they were very rude.
Veronika Byesova
10.08.2023
Positives
Large, but a bit outdated hotel. Pleasant and courteous staff. The procedures are carried out carefully. The food is quite good, although not always tasty. It’s good that you can use some of the services of the Savoy Hotel (sauna and swimming pool), otherwise it would be completely sad.Negatives
Almost no Russian is spoken in this hotel. The reception doesn't really help with information; you have to find out almost everything yourself. I didn’t like the consultation with the doctor. Everything is very fast, standard, without explanation of what procedures are prescribed and why.
Юлия Арсентьевна
03.08.2023
Positives
I liked everything, very polite and responsive staff, the doctor is very attentive. Thank you very much 😊
Vladimir Kotov
08.06.2023
Positives
The sanatorium is located in the center, all procedures are in one building, the staff is very friendly, large, bright rooms, good daily cleaning. The food is good, the chefs cook well. The procedures are all good.Negatives
No choice of fruits or pastries. For lunch, either 1 piece of fruit or a small pastry.
Josef Werner
05.06.2023
Positives
Convenient location, procedures go well and punctually. Quiet in the hostel. .Polite staff. Excellent Frau Dost.Negatives
The taste of the food still needs some work. There is little time between procedures and lunch, which makes it stressful.
Людмила Шевченко
04.05.2023
Positives
I was settled in the Savoy sanatorium, which is of a higher level than Goethe, but they have the same medical facilities. Special thanks to the masseuse Anna, the doctor Olga and all the staff, both medical and service. Everything is great! The place is heavenly!Negatives
A small complaint specifically to the Sanatorium company, since we were not warned that the reception of the Goethe sanatorium was closed, as was the entrance to it from Narodnaya Street. The Savoy Hotel has an entrance on the other side and the fact that they are connected inside by a passage is not obvious!
Thomas Reinecke
02.04.2023
Positives
Professional initial medical examination! More treatments than booked. We will be back!Negatives
Long paths in the labyrinth. Chlorine cleaning of the room.
Ekatarina Tierbach
02.04.2023
Positives
Very good value for money. We received more treatments than booked! The stay was actually good for your health. The doctor was very professional! The stay was worth it!Negatives
Our room was partially cleaned with chlorine. We had to ventilate a lot. Very long distances. Partial labyrinth to treatments and dining room.
Irma Heinsalu
25.03.2023
Positives
Hygiene prices are commendableNegatives
Coffee leaves a lot to be desired
Serhii Nedainov
05.01.2023
Positives
We thank the hotel "Savoy" for a pleasant, comfortable stay and good attitude of the staff. We especially thank you for the organized New Year's Eve with an interesting program and a wonderful gala dinner. It made our New Year's Eve unforgettable. Thank you, Frantiskovy Lazne, see you soon!
Irene Daubert
07.11.2022