Reviews about Ensana Thermal Hévíz Health Spa Hotel 4* (Heviz, Hungary) for 2023 - 2024 – Hotel rating and expert opinion

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Spa Hotel Ensana Thermal Heviz

Kossuth Lajos utca 9-11., H-8380 Heviz
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Exceptional Reviews: 95
9.6
10
overall rating
9.5
10
treatment rating

references

Svetlana Sycheva
21.11.2016

Positives

Treatment, nutrition

Negatives

I didn’t like the lack of king size beds in the room, small pillows were uncomfortable.
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Alexey Galpern
10.11.2016

Positives

It was our first time in Hungary and we liked everything. The food is excellent, but you can take half board - it will be enough. Lunch and dinner are the same in terms of the range of dishes - you want to have lunch, you want to have dinner, your choice. Marked on the card. In the morning you get up, go downstairs, first to the outdoor pool with heated water, then go to the thermal pool and have breakfast - plentiful and delicious! Treatment included mud and sulfur wrap. Mud, of course, is something, you lie down on hot mud, they additionally cover you with it and wrap you in an envelope. And you lie there for 20 minutes. If you feel itchy, bear with it - your hands are dirty :) The windows from the hotel overlook the street and the park. We took it outside and, to be honest, in the morning, if the window is open, it’s a little noisy, there’s traffic on the street. But when it was cold and the window was closed, the noise did not bother us. We will definitely come there again.
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valerii sherenkov
30.10.2016

Positives

We stayed from October 20 to 27, we really liked it, it’s a good hotel, although it needs renovation, but it has its own charm. The food is superb, you can’t resist trying everything. Attentive staff.

Negatives

The staff practically does not speak Russian, but this can be overcome, but there is a big problem with the doctors; a translator is needed. There is little information on the website about the effect of the medical procedures offered in the sanatorium, so that everyone can independently decide which procedures to choose. Compared to the Czech Republic (there are 24 procedures), a paid stay includes only 7 procedures and 1 conversation with a doctor, this is very little.
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Victor Sharomov
31.08.2016

Positives

- Excellent medical resort base: without leaving the sanatorium you can take any possible procedures (mud, water, baths, swimming pools, massage, etc.) and not go to the lake, where there are quite a lot of people. - Excellent work by the massage therapists: professional, very well organized, the guys give their 100%. - Spacious rooms, equipped with everything you need, with comfortable large beds and balconies. Rooms are cleaned daily, used towels are changed, and used hygiene products are replenished. - The food is good, although without any special frills. Lots of vegetables, fruits, juices. The food is not spicy, but there is always a large selection of additional seasonings for those who wish. A very convenient meal schedule, for example, you can have breakfast from 7 to 11.

Negatives

- In general, the positive impression of the hotel was spoiled by at least the strange behavior of the reception staff. Firstly, for three days they did not want to acknowledge the fact that we had paid full board. Not only were we deprived of our allotted lunch, but we were also accused of lying and wanting to receive unpaid services. It was very offensive and unpleasant for us, already middle-aged 75-year-old people, to see such an attitude. Finally, on the 4th day of “fighting for our rights,” the receptionist bothered to open our documents and make sure that we were not deceivers. Of course, they apologized to us and even promised to compensate us for the missed lunches. And they even gave good compensation, although almost just before the detour and after an additional reminder on our part. And the female hotel administrator told us that since we did not come through a travel agency, but by booking accommodation on our own, there was no one to defend our rights, and that we would get it ourselves. This is a completely strange statement. After all, we paid very decent money for accommodation, paid for three meals a day, 4 procedures a day, a good room. Why are we worse than vacationers on a tour package? In general, it left a very unpleasant aftertaste. I'm not sure that we will want to come here again and recommend this hotel to our friends. So it turns out that the unprofessional and unethical behavior of the administrator and reception staff canceled out the good, and in some places even excellent, work of their colleagues.
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valentina kovalevskaya
01.12.2015

Positives

I liked the level of service, all the staff are very attentive. The room was spacious, comfortable, with an excellent panoramic view of the resort and a balcony where you can enjoy this view. The food is very filling, I advise you to take three meals a day and not spend money in the city, the food is delicious, the choice is excellent, you don’t get bored. I advise you not to take many procedures, so that the treatment takes place at a measured pace, in the morning and evening to the lake, this is at least 2 hours of time at a time, plus the procedures for another hour and a half, and if there are time gaps between them, then the whole 2 hours. So, with a busy schedule, the day goes by quickly.
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Людмила Юсипова
30.11.2015

Positives

Although the hotel is large, you can relax in a calm environment. Everything is very well thought out, for example, the restaurant is on the minus floor, which means no smells seep into the rooms, the treatment area and the hall. Treatment in a large medical center, everywhere there are soft seats to make it comfortable while waiting for the procedure. There is a source from which we periodically drank water, the doctor says there is a lot of sulfur there and it is good for bones. The thermal pools are spacious, we often went there in the mornings and evenings to relax after treatments. The hotel is definitely worth the money.
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ольга волчекова
20.11.2015

Positives

The hotel is pleasant, comfortable, good treatment and delicious food, it’s quite possible to relax. We liked the thermal pools, which partially replaced going to the lake. In the morning we didn’t go to the lake at all, we swam in the pool, and in the afternoon, when all the procedures were over, we went to the lake and stayed there for 1.5 hours. The doctor at the hotel is smart, he explained in detail how to swim in the lake correctly so as not to overload the body, when we went to Heviz we thought that the more you swim in the lake, the better, but the doctor limited your stay in the water to 20 minutes at a time. And although we swam for a little while, we still felt the effect.
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viktor oleynikov
03.11.2015

Positives

The hotel satisfied all our requests for comfort and quality of food, the food here was excellent, there was always an excellent choice of dishes, the main thing was that we never skimped on meat. The staff is generally friendly, although at the reception they know very little Russian, but my broken English, in principle, helped solve all the issues. By the way, there are representatives of travel agencies sitting in the lobby. If you need anything, you can ask them for help with translation a couple of times. We enjoyed our holiday and felt good after treatment.
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олег савельев
19.10.2015

Positives

A good treatment center, there are quite enough procedures. In Heviz, water treatments are in 1st place, a lake, thermal pools. Mud therapy is also well done; the mud doesn’t smell very pleasant, but it warms up the joints well. Satisfied with the treatment

Negatives

Of the minuses, I can note thin pillows and synthetic blankets, under which it is very hot.
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Наталья Хмарская
04.10.2015

Positives

We go exclusively to Danubius, as they usually always have a decent level of service. Last year we were at the Aqua Hotel in Heviz, this year we went to Danubius Heviz. We were satisfied with our own treatment center, several swimming pools, a classic thermal pool, excellent food, fairly comfortable rooms, and if you take a room overlooking the lake, there is no noise from the road.
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inna kozak
28.09.2015

Positives

We had a great time at the hotel, we liked the spa area with pools, if you want to swim in the indoor pool or in the outdoor pool. The cuisine is probably one of the best in the city, there are so many dishes that you can eat for an hour and a half before you try at least half of them, I highly recommend Danubius Heviz.
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Раиса Кулешова
21.09.2015

Positives

Great hotel, thank you, I liked everything very much
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юрий любиков
15.09.2015

Positives

The hotel lived up to expectations, in appearance it is very similar to the hotels of the Soviet era (probably it was built at the same time), but inside the atmosphere is almost luxurious, it is especially good that there is a large restaurant and there was never a crowd. During the procedures, sometimes you had to wait a little, but it is advisable to always arrive on time; if you are 2 minutes late, you may not be allowed into the procedure, these are the rules. The treatment was organized at a good level, the only massages were poorly done by the masseuse. The rest is in order
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анна копылова
23.08.2015

Positives

Everything is almost excellent, high-quality medical facilities, the location is relatively good, it’s not so far from the lake, there are hotels and it takes longer to walk, the main thing is that it’s a quiet area. The staff is very attentive, they are slowly starting to master the Russian language, and communication is already easier than a few years ago.

Negatives

fatty food, a lot of meat, not enough fruits and vegetables
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оксана ступакова
03.08.2015

Positives

excellent treatment, thanks to the hotel staff for their hospitality and to the hotel doctor for the competent way he prescribed the treatment for us. After 2 weeks of staying in Heviz, I began to feel much easier. We will definitely return for treatment again.
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Ирина Васенкова
06.07.2015

Positives

Spacious, comfortable hotel, convenient parking right in front of the hotel. large spa area, several pools, the outdoor pool is especially good. excellent breakfasts and dinners
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маргарита уланова
06.07.2015

Positives

We went to Heviz for the first time, we were very pleased with the level of the hotel, the work of the treatment center, and the quality of service
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Андрей Резанов
07.06.2015

Positives

Among the definite advantages I can say is the excellent food, several swimming pools and the work of the staff. I advise you to try to check into a room on the upper floors, where it is quieter and has a beautiful view from the window. The other side of the coin is that if someone is smoking on the balcony below you, they may be drawn into your room. Overall, the hotel deserves attention in terms of quality of treatment and comfort.
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Людмила Петрикеева
28.05.2015

Positives

Everyone is mostly happy. The treatment was up to standard, the doctor examined me thoroughly, prescribed mud, thermal baths, and massages. We often visited the thermal pool. After just a week, my back began to feel much better. We even drank thermal water - a spring right in the balneocenter, for prevention.
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Анатолий Петрашов
18.05.2015

Positives

Excellent treatment, completely satisfied with the effect, I have a great desire to return to Heviz.

Negatives

The staff speaks little Russian
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Елена Саватьева
10.05.2015

Positives

Beautiful area, there is an outdoor pool, the staff is very kind. The food is delicious.
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Рита Ягаева
09.05.2015

Positives

Hospitality was felt literally from the first minutes of staying at the hotel; they always meet halfway if you need to adjust the time of the procedure. The food is super high quality. happy with everything

Negatives

The door to the balcony did not work well, it almost didn’t close
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Юрий Васильченков
04.05.2015

Positives

One of the best hotels in Heviz based on our previous experience visiting this resort. despite its size, it is quite quiet, good soundproofing in the rooms, the main thing is that many rooms have balconies. We had a great rest and treatment.
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Петр Соломенцев
03.05.2015

Positives

Excellent food, a very large selection of different dishes, meat, fish. Large spacious rooms with fast internet. Very pleased with the choice of hotel
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Зинаида Цапенко
27.04.2015

Positives

Wonderful, comfortable, the staff at the reception works efficiently, we were checked in very quickly, literally 5 minutes passed. The room provided was excellent, the cleaning was done every day, efficiently. I liked the pools, lots of space for swimming.

Negatives

I didn’t really like the massage, the massage therapist talked with colleagues during the procedure
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светлана данченко
18.04.2015

Positives

I really liked the water treatments and mud applications. I liked the massage as you get it, but my friend with whom we were on vacation together did not get a very good specialist, she was not very pleased. The room was cleaned every day and quite thoroughly, in any case, dust did not accumulate. By the way, you can choose a hypoallergenic room, they offer them for allergy sufferers. In general, I want to say that the hotel is at a high level.
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Руслан Горченков
13.04.2015

Positives

exceptionally comfortable hotel. with good food, adequate staff and a variety of procedures.
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Rita Vardina
22.03.2015

Positives

Great location, we enjoyed going to the lake. The hotel has a decent area with a small park area. Open pool. Excellent varied food, you can safely take half board, you definitely won’t go hungry.
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Анна Гащенко
07.03.2015

Positives

The food is beyond praise, especially for dinner; we arrived quite late and were pleasantly surprised by the choice of dishes, although we were one of the very last to have dinner. The work of the staff is unobtrusive, everyone works great. Cool thermal pools for relaxation.
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Руслан Галушов
02.03.2015

Positives

I recommend taking a room no lower than the 4th floor, as the upper floors have an excellent panoramic view of the resort. Thanks to the reception staff for their efficient work.
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