references
Marion George
06.12.2023
Positives
Karlovy Vary is a very beautiful city. The hotel is centrally located and the rooms are functional and clean. The food was very varied with lots of fruit and vegetables, and the treatments were individually tailored and carried out by a very friendly staff. The trip to Prague was very well organized and the tour was informative. The booking was quick, reliable and without any problems. Thanks
Sergei Ivanov
07.11.2023
Positives
Very good location. Great job from all the staff. Only positive emotions from our stay at this hotel.Negatives
No.
Ludmila Laptev
02.11.2023
Positives
The sanatorium is located in the very center!! The room is clean. They cleaned well. Towels were changed every day. The treatment is very good. Everyone at the spa is charged with positivity. Eliška did a wonderful job of distributing the procedures. Wonderful massage therapist Milan. Nurses who gave gas injections. The reception always tried to help. We mostly talked with Michaela. There is a very nice girl in the dining room, Galina. It was nice to chat. She always suggested and explained what dishes were available and what was in them.Negatives
Food... Of course, no one died of hunger. But it could be more diverse. In addition to Galina, Petra worked in the dining room. The man is harsh and unpleasant. Never really answers. Like “fell off the broom.” I was very surprised by the lack of hot drinks for lunch and dinner. Moreover, there was no kettle in the room.
saidalvi edigov
31.10.2023
Positives
Everything was good, we liked it. Thanks everyone.
Ecaterina Moroz
24.10.2023
Positives
The medical team is very friendly and is always ready to help. The selection of buffets is large, for example, in other resorts there is a 2-course option with pre-order and they only bring what you ordered, but here for lunch or dinner there is a 3-course option and there were always 2 types of meat and fish , rarely when there was no fish, but then 3 types of meat and many more salads. Respect.Negatives
In my opinion, more attention should be paid to the cleanliness of the spa center.
Margarita Zak
23.10.2023
Positives
Everything went super. ThanksNegatives
Almost no internet at Mozart
Елена Кулик
04.09.2023
Positives
Diet food, cleanliness, beautiful view from the restaurant and spa. Most of the employees are pleasant to talk to.Negatives
The approach of the guide Valentina in covering the history of the Czech Republic is clearly biased: she deliberately repeated narratives about the First Reich, the Freemasons and the destruction of the monument to Stalin, without saying a word about the introduction of tanks in 1968, the origins of the Freemason symbol from Ancient Egypt and its meaning in Orthodoxy, as well as Stalin’s repression. It feels like she lives not in the 21st century in the Czech Republic, but in the 20th century in the USSR and teaches a lesson at school using Medinsky’s textbook. A sad experience that makes me think of the manual from above. It is deplorable if such a thing exists, and it is followed by the Sanatoriums tour guides.
Peter Glässner
20.08.2023
Positives
Everything was to our satisfactionNegatives
There is nothing negative
Sergey Strutinski
24.07.2023
Positives
We really liked the location of the hotel, the interview with the doctor, the procedures were carried out by competent doctors and massage therapists, it helped us, thank them very much, the food was super. We will definitely come back next year
SLIPCHENKO SERGII
27.04.2023
Positives
This is the center, the nearest source is 40 meters away. You live right above the river, from the windows you can see: Tepla, the theater, the Plague Column, the geyser colonnade, the Church. In the morning you can hear the sounds of water, bells ringing, and the clatter of horses' hooves. This is truly paradise! The food is excellent, the restaurant is at a picturesque height. The medical department is on the lower floors - an elevator takes you everywhere. The reception is friendly. In general, I really liked the hotel. Yes, and thanks to Sanatoriums for the impeccable work. We had a non-standard situation when booking - you approached it outside the box, solving the issue in the best possible way. Next time, God willing, only through you!Negatives
Yes, there is no negativity, everything is worthy
Lioubov Laurent
04.03.2023
Positives
Thanks to the entire Atlantic/Elephant team for a good rest and treatment for 14 days. We felt welcome. I can’t help but note the friendliness and professionalism of the spa staff - doctor, Alena, Hannah, Mattei and their colleague, the massage therapist. It was especially comfortable. We thank Miriam at the reception for her attention and kindness, as well as her colleague for the warm welcome. In the restaurant, Petra creates a homely feeling. We remember with pleasure Czech goulash, deep-fried carp and pike perch. Thanks to the chef for the quality products. I didn't want to leave.Negatives
The elevator to the Atlantic, unfortunately, is frustrating and does not correspond to the standard of the hotel.
Nikolai Klar
03.01.2023
Negatives
The rooms do not meet those parameters, the Internet was bad for a couple of days, there was no internet at all, and you have a video on your website with old data, there is no reception at all at Mozart, you had to go to another Atlantis hotel, there was no use of the poolAnswer from Spa-Hotel Mozart
Уважаемый г-н Николаи, спасибо за отзыв! С наилучшими пожеланиями из Карловых Вар, Kuštová Lenka FOM
Olga Brouse
20.11.2022
Positives
The Hotel Mozart is closed even though it was offered hotel elephant treatment and food goes to the Hotel Atlantic lack of staff which means they are overwhelmed.Answer from Spa-Hotel Mozart
Vielen Dank für Ihren Besuch und Ihre Bewertung. Ihre Bewertung wird uns zugute kommen und helfen uns, den Hotelservice zu verbessern.Hotelteam
OLEKSANDR ZAVERTAILO
12.11.2022
Positives
Everyone is happy, we stayed for two weeks, two meals a day is enough, the hotel corresponds to the description, modest, but it’s absolutely enough, a room with a view of the river, food and treatment in the Atlantic, it’s very close, the level of service is good, all the desired procedures were prescribed if you go to be treated, we will definitely choose Mozart again.Answer from Spa-Hotel Mozart
Добрый день Олександр, спасибо за Ваш отзыв! Мы очень рады что вы могли отдохнуть в нашем отеле и ждем Вас на следующый раз! С уважением Lenka Kuštová FOM
Борис Шиман
25.10.2021
Positives
A small hotel with a great location. The rooms are very good, we were pleasantly surprised by the view of the city. What you need for a first-class holiday at a good priceAnswer from Spa-Hotel Mozart
Уважаемый пан Борис, большое спасибо за хороший обзор! Будем ждать Вашего вновь посещения! С дружескими пожеланиями, команда отеля Atlantic Palace
Инга Боллингер
25.10.2021
Positives
A very cozy, beautiful and comfortable hotel with pleasant employees, good prices and comfortable rooms.Answer from Spa-Hotel Mozart
Уважаемая госпожа Inga! Спасибо за посещение и обзор. Ваш отзыв побуждает нас улучшать услуги. Мы с нетерпением ждем вашего визита! С приветом и уважением Kоманда отеля Atlantic Palace
Инна Подставкина
24.09.2021
Positives
The massage therapist is a true professional. The girls at the spa are very friendly. And a waiter with a sense of humor. The staff makes an inexpensive stay at this hotel wonderful!Negatives
Well, of course, treatment cannot be called treatment. But it’s suitable for relaxation and rest!Answer from Spa-Hotel Mozart
Уважаемая госпожа Инна Подставкина, спасибо Вам огромное за время проведенное с нами, также за Ваш отзыв. Будем очень рады иметь возможность опять Вас у нас приветствовать! Команда отеля
Ирина Молявко
29.03.2020
Negatives
Unfortunately, due to the coronavirus, I didn’t have time to use anything. Stayed in Jessenius (instead of Mozart) from 03/14/20 to 03/18/20 and flew away. I would like to quickly receive my unused money for stay and treatment. Sincerely, IMmolyavko
Серафима Грищенко
26.03.2020
Positives
Everything was excellent, I thank all the medical staff and service personnel for the warm welcome!!! Negatives A wonderful place that you want to return to again!
lidia lubimova
24.03.2020
Positives
good afternoon, I liked everything, starting from the reception, all the workers were very polite and welcoming, young girls, restaurant workers learn from experienced mentors good service, no complaints, thank you all for receiving quality treatment and positive emotions
SVETLANA SHIROKOVA
21.03.2020
Positives
The location is just super! Everything is within walking distance. The Geyser is 3 minutes at a calm pace. The view from the window of the river is magnificent. I also liked the food. Tasty and dietary. Lots of vegetables and fruits. Doctor Svetlana explained everything and told about the treatment, advised the necessary procedures. I recommend!Negatives
No
Irina Ilin
13.03.2020
Positives
I liked it very much, although we were only there for 3 days
Kutuzov Sergey
12.03.2020
Positives
Excellent relaxation and treatment.Negatives
There was no warning about the resort fee.
ALLA KORSHIKOVA
12.03.2020
Positives
Great location, clean room, thanks to Natasha. I liked Dr. Svetlana, listened to all the problems and wishes, and prescribed the necessary treatment. Thank you. I would also like to thank Irina, she works efficiently and quickly, is very attentive and fulfilled all requests as much as possible. Vera and the young man gave gas injections very well; she didn’t ask his name.Negatives
I did not like the quality of preparation of meat and fish dishes. The assortment is large and they buy quality products, but the chef needs to be sent to learn how to cook. Meat and fish and even chicken are very dry and not tasty, they just spoil good products.
Светлана Юнусов а
11.03.2020
Positives
I would like to note the good work of the medical staff. Many thanks to Dr. Mrs. Svetlana and the procedural sisters and brothers. A big plus is the proximity of the hotel to the springs and spa treatments with mineral water.Negatives
After 4 days the electronic key broke. They gave us 1 mechanical key, and since there were two of us and the procedures were at different times, we had to look for each other all the time. They couldn't repair it for 4 days. After our next complaints, they finally moved us to another room. The kitchen is not very good, last year it was much better. You won't go hungry, but all the dishes don't look very appetizing, especially chopped vegetables and salads. Just freshly sliced vegetables is not enough. I can’t give a bad rating for the food, but it’s also a bit good, perhaps satisfactory.
Александра Алычева
10.03.2020
Positives
Thanks to the SANATORIUMS team for the excellent organization of rest and treatment. We have visited Karlovy Vary several times, but this is the first time we have used the services of this team. Everything is organized clearly and with attention. Thank you and see you again.
Tatyana Dakus
06.03.2020
Positives
I would like to express my gratitude to the staff of the sanatorium for the care, attention and correct attitude of the staff, for the cozy, almost homely atmosphere. The food is very decent, with enough variety. The room is spotlessly clean. I am very pleased with the procedures, all wishes were taken into account. Special thanks to Miroslava (Mirka) for the wonderful underwater shower-massage. I'll definitely come againNegatives
No one
Рустэм Ахметзянов
04.02.2020
Positives
We rested from 01/28/20 to 02/01/20. Overall we were satisfied. We came for the first time during the “off season” - there were a lot of advantages: there were no queues for procedures, the staff was calm. An excellent doctor - Svetlana Palchik. We wrote out prescriptions and were very pleased with the consultation about the medications. In general, the medical staff of the Jessenius sanatorium pleased us with their kindness, care and patience with our whims. We thank Ivana, Matel, a very experienced nurse with gas injections, a massage therapist, and nurses from the bathroom department; unfortunately, we didn’t remember all the names. I liked Mikhaela at the reception - always with a smile, ready to help. Our maid Natalya - we were pleased with her work. About the tour operator Sanatoriums - this was the first time we used their services. The organization of our holiday was excellent. We were accompanied throughout our vacation and Elena was in touch. Eleanor is smart, tactful, and led an interesting excursion to Prague.Negatives
In connection with the New Year in China, there were a lot of Chinese at the airport - a kilometer-long queue for tax free. I had to stand for 1.5 hours. As a result, they rushed to the landing like crazy and were almost late. We ask the tour operator to take such factors into account when organizing a return transfer.
Irina Vedenkina
04.02.2020