references
Ekaterina Izmalkova
07.01.2020
Positives
Convenient location. Clean and nice rooms. We had a view of the city - it was beautiful. Small hotel - few guestsNegatives
Low sound insulation. You can hear everything that happens in the adjacent room. The worst thing is the catering. Mozart is adjacent to Jessenius, as are several other buildings. We once stayed in Jessenius itself and now I feel sorry for the vacationers, because their vacation takes place in a dump of arriving/changing/noisy guests. In general, this network of buildings resembles an inn/tavern. The quality of food has dropped greatly. The staff in the dining room were impolite before, but now they just look like a gang of pirates. Of course, for a low price, you are unlikely to find a better one, but if you are planning to relax, think about it. It should also be noted that we were during the New Year holidays, which are active
Татьяна Родионова
28.12.2019
Positives
I really enjoyed my stay at this hotel. Great location!! And I really liked the hotel!!
Helene Rolgeiser
14.12.2019
Positives
Small, cozy hotel, conveniently located to the source
Ирина Иванова
09.12.2019
Positives
I liked everything very muchNegatives
no consAnswer from Spa-Hotel Mozart
Уважаемая Ирина. Благодарим Вас за оставленный отзыв. Будем надеется, что будем имееть возможность опять Вас у нас приветствовать.С уважением Lenka Kuštová, Front Office Manager
Николай Романов
02.12.2019
Positives
I recommend! Everything suited me and everyone who was with me.Answer from Spa-Hotel Mozart
Спасибо Вам,Николай, за прекрасную оценку, мы этого дорожим и до следующего вашего визита мы станем еще лучше. С уважением Lenka Kuštová, Front Office Manager
Леван Лобжанидзе
18.11.2019
Positives
All liked it. Cosy. Purely. Excellent treatment. I recommend to everyone.Negatives
There are no cons.Answer from Spa-Hotel Mozart
Уважаемый Леван, большое Вам спасибо за отдых в отеле Елефант, и за Ваш отзыв. Мы очень счастливы что Вам у нас понравилось. Мы надеемся что Вы вернетесь и будем Вас с нетерпением ожидать. С наилучшими пожеланиями, Lenka Kuštová, Front Office Manager
Лиля Аметова
09.11.2019
Positives
Very convenient locationNegatives
For lunch and dinner you need to come when it opens to catch everythingAnswer from Spa-Hotel Mozart
Добрый день, уважаемая Лиля ! Благодарим Вас за оставленный отзыв. Спасибо!Будем рады видеть Вас снова в нашем отеле.С наилучшими пожеланиями, Lenka Kuštová, Front Office Manager
Татьяна Куницкая
13.10.2019
Positives
She underwent treatment from 02.10. 2019 to 12.10. 2019. Of the big advantages, I would like to mention the excellent location of the hotel. Any source prescribed to you will be close enough, which is important for older people. I got a very good room (although this was not specified when booking). If possible, book 201, 301, 401. I lived in Mozart in 301. These are really large rooms, by European standards. The staff at the sanatorium was very polite, everyone speaks or understands Russian (to the best of their abilities, but I did not feel a language barrier). As for the treatment, I’ll say that it’s just the usual set of procedures. But, in principle, I didn’t expect anything more. I didn't really like the food. I write about this in positive reviews. because I don’t want to look for negativity. You won't go hungry unless you are very picky. Just expect that the buffet is not varied.Answer from Spa-Hotel Mozart
Уважаемая Татьяна, Большое Вам спасибо за отдых в нашем отеле. Также за Ваш очень позитивный отзыв и в месте с тем благодарим за Вашу рекомендацию. Будем рады видеть Вас снова в нашем отеле!С наилучшими пожеланиями ,Lenka Kuštová,Front Office Manager
Alena Krylova
07.10.2019
Positives
Convenient location. Responsive and friendly staff. I especially want to highlight and thank manager Ivanka, who draws up the schedule of procedures, for her attention.Negatives
Poor quality of food. Meat dishes are prepared poorly. It was impossible to eat beef at all. Pasta is always boiled. Vegetables with foreign odors. There were dirty dishes. It is unpleasant to see open doors to the utility rooms of the dining room. Outdated interior. Some furniture in common areas requires urgent replacement.
светлана третьякова
30.09.2019
Negatives
Nutrition. The food was quite tasty, but very monotonous. During our two weeks of stay, we ate almost the same thing.
Надежда Быкова
17.09.2019
Positives
A bad review appeared on the Internet about the work of Svetlana, a doctor at the sanatorium. I want to say. This is not the first time I have stayed in these hotels and I have NEVER heard negative reviews about Svetlana’s work from residents. Vice versa. She always goes out of her way to meet her patients and does everything in her power.Negatives
No
Евгения Райскина
26.08.2019
Positives
We are very pleased with our stay and treatment at the Jessenius sanatorium (we stayed at the Mozart Hotel). Excellent service, memorable treatment procedures, a wonderful buffet with a large selection of dietary dishes daily, cleanliness and friendly staff. I would especially like to mention the maid at the Mozart Hotel Natasha. Attentive, friendly, very neat. If the results of the treatment are noticeable and there is an opportunity, we will definitely come again. Sincerely, spouses Evgenia and Joseph RaiskinNegatives
The noise from the Schweik cafe under the window was a little disturbing, but we spent a lot of time outside the hotel, so it was bearable.
Альбина Гумерова
20.08.2019
Positives
Thank you very much. It was my first time. Very high quality food. Lots of vegetables, some fruits were not ripe. The room is clean and quiet
Vera Hondshoven
12.08.2019
Positives
The hotel's excellent location - close to all pump rooms with water. The service staff is polite and friendly. Very clean room, towels changed every day, very friendly maid. Sufficient choice of dishes in the dining room, fresh food, delicious food. I have only pleasant impressions from visiting the sanatorium, I hope to return here again. Thanks to everyone who works to provide us with a wonderful vacation and effective treatment!Negatives
no cons
Николай Зуев
12.08.2019
Positives
Spacious room. Professional staff.Negatives
So there are no such disadvantages, if only you diversify your diet.
Yuriy Peronko
30.05.2019
Positives
The hotel provided high-quality treatment, excellent food, friendly staff, and one of the best hotel locations in Karlovy Vary.Negatives
No
Валентина Гашева
12.05.2019
Positives
Excellent mineral water that helps me treat gastritis, the staff is friendly. Mountain air, nature, everything just makes me happy.Negatives
The weather was not entirely pleasant
Ирина Молявко
16.04.2019
Positives
Thank you very much, I have been using the services of the spa hotel Jessenius for 3 years, I like everything: treatment, food, doctor’s services and accommodation. The staff is polite and responsive, I especially liked my stay at the Mozart Spa Hotel: very cozy, clean, bed linen and towels are always clean. Thank you. I'm planning to come again in 2020.
lidia lubimova
04.04.2019
Positives
hello, I heard a lot of good things about the work of sanatoriums and spa hotels in Karlovy Vary, and I really wanted to try your services, the presence of sources undoubtedly improves the quality of life,Negatives
It seems that it is necessary to have laboratories to control the tests, otherwise the doctor’s work is reduced to zero, since he does not know his statistics on the results of treatment.Answer from Spa-Hotel Mozart
Добрый день, уважаемая lidia lubimova! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Helen Gatko
01.04.2019
Positives
Good budget hotel with a convenient location. Decent price-quality ratio. Clean rooms with good furniture, comfortable beds and working plumbing. Near the springs, within walking distance of the bus station. The room is quiet, beautiful view of the river from the window
Сергей Кутузов
31.03.2019
Positives
1. Hotel location. 2. Professional and attentive medical staff. 3. Room cleaning. 4.Service in the dining room. 5.Bonus - excursion to Prague.Negatives
The quality of food has deteriorated compared to last year.
Оксана Френкель
29.03.2019
Positives
Quiet, cozy hotel. Close to the springs and attractions of the city. Everything is clean and tidy. Bed linen and towels were changed regularly
Erikh Hahn
29.03.2019
Positives
Excellent service, comfortable rooms, polite staff, all at a low price
Елена Чистякова
03.03.2019
Positives
Accommodation: a wonderful hotel, but not where the treatment was carried out, but 100 meters from it. There were no communication inconveniences associated with this. The hotel is wonderful! The food and service in the restaurant are also excellent.Negatives
I rate the treatment negatively. A visit to the doctor, who introduced herself as “just Svetlana.” She was not very friendly, showing that she was busy. She quickly called out the water I should drink and SAID NOTHING WHAT PROCEDURES ARE AVAILABLE IN THE SANATORIUM. I asked about my illnesses, but purely formally. She didn't even give me a sanatorium card indicating the water numbers and appointment times. I learned about this from other patients. She didn't speak kindly to me, to put it mildly. From them I learned about the availability of other procedures I needed. My impression is that patients are given simple treatments first, such as baths or a small pool with highly chlorinated water. And I only learned about the availability of the lymphatic drainage I needed from other patients, and then only in the second half of my stay. I asked for lymphatic drainage, indicating the reasons for its need. Reluctantly, I was given only two procedures and the schedule of procedures became such that I practically had no time for breakfast. If you are 5 minutes late, they send you back. I understand that they have a very large influx of patients, but if they conscientiously informed newly arrived people about everything, there would be fewer problems.Answer from Spa-Hotel Mozart
Добрый день, Спасибо за ваш комментарий и за выражение своего мнения. Позвольте написать несколько слов. Наш врач специалист по бальнеотерапии,он одинаково относится к каждому пациенту.Санаторную карту вы точно получили. Лечебная программа составляется из основных и дополнительных процедур.Вы можете покупать процедуры для вашего желания. Жаловаться на недовольство необходимо было еще во время отдыха. В отеле есть менеджер,к которому можно обратиться во время отдыха. Задним числом очень трудно это исправить. Мы верим, что, несмотря на несколько Ваших замечаний, Вы остались довольны отдыхом у нас и этот Ваш приезд не станет последним.
Елена Хоришко
16.02.2019
Positives
The location is wonderful, the rooms are good - but that's all the positivesNegatives
Gloomy and dissatisfied workers of the canteen at the end of breakfast time simply kicked them out of the canteen without even allowing them to finish their tea. Classic massage from a female masseuse - a simple stroke that no one needs.
Флюра Аглямова
15.01.2019
Positives
Upon arrival, the booked room at the Mozart Hotel turned out to be occupied, and we were offered a room at the Elephant Hotel. The room turned out to be familiar to us (we had stayed in it two years earlier). The replacement turned out to be worthy. The location, the view from the window - everything is wonderful. In Jessenius (where they received treatment and food) changes have been made for the better - fresh renovations, the work of the restaurant has been improved. The schedule for receiving treatment has become more convenient.
ирина гринченко
05.01.2019
Positives
We lived in "Mozart" - a large, comfortable room with four windows, they were cleaned daily, the windows overlooked the courtyard and alley, it was quiet; in the second room, also a double room, the windows looked out onto the alley, onto the pub "U Shvejk", it was noisy there and the room itself was small for two. So the rooms are different in size. Treatment at "Essenius": doctor Svetlana Palchik - a competent, attentive doctor, having listened to our Ds and wishes - prescribed procedures: we got everything we wanted. The staff during the procedures, despite the heavy workload on double holidays, were friendly, if it was free, they accepted earlier, no one was rude. The disadvantage is the catering. But we knew about it, we were ready, so we were happy with the rest and treatment.Negatives
What I didn’t like was the food: breakfast was still tolerable, but lunch and dinner were not. It seems that there is a large selection, but in fact almost everything is tasteless or tasteless. And if you arrive at 13:00, then almost all the dishes will be cold. In general, you won’t go hungry, but you won’t enjoy the food. But we read the reviews, so we knew what would happen.
Olena Stopina
17.12.2018