references
Positives
I really liked the large balcony in the room with a beautiful view. Good location, many restaurants and shops nearby. Very good massagePositives
The hotel is located in the heart of the best quarter on Sadovaya Street. Excellent breakfast, enough for almost the whole day. Exterior of the hotel: a respectable building. High-quality furniture, spacious bathroom. We felt very comfortable herePositives
Nice hotel in a quiet location. The room had a balcony; you could go out in the morning and enjoy the silence and birdsong. The range of medical services that were included in the booking was carried out with high quality, the examination was carried out very carefully, the doctor really takes into account all comments and wishes in his prescriptions. Breakfast buffet quite good choicePositives
The hotel is located in a very convenient location, in the center of the Karlovy Vary resort area, a 5-minute walk to the Mill Colonnade and a forest park, 10 minutes to the city center. And at the same time, the place is quiet, away from the main crowd of vacationers. The hotel is small, cozy, located in a beautiful 19th century building. Hospitable, friendly staff. always ready to help and advise. The atmosphere is friendly, almost family-like. Thank you very much to them, they “made” our vacation. The food is varied and deliciously prepared. Breakfast is continental, with a wide choice of dishes to suit every taste. I was glad that lunches and dinners are not pre-ordered, as in many other sanatoriums. Two or three hot dishes, two soups, three or four salad options, side dishes and desserts are prepared; you can choose dishes on the spot, the quantity is not limited. There is no second course for lunch, only soups, salads and desserts. But this is quite enough. We did not order any treatment.Negatives
No pool. However, nearby in Lazne 5 there is a good 25 m swimming pool with a sauna, jacuzzi, pearl bath, etc.Positives
I agree with previous reviews: a very nice intimate hotel (12 rooms) where guests are treated like beloved relatives. Gorgeous kitchen, low bow to the chef for his golden hands! Very professional spa staff. When the coronavirus hysteria ends, I will come back here againPositives
We really liked the hotel. Small cozy... That's all the charmPositives
We vacationed in Karlovy Vary in February 2020. We booked the Lauretta Hotel. We met at the Prague airport. Transfer to the hotel is free. The rooms are spacious, clean, comfortable. The food is varied, delicious breakfasts and dinners, lunch - soup and salad. But that's enough! The hotel is located within walking distance to all mineral springs. Treatment: massage, pearl baths, underwater massage, parafango with mud with paraffin, injections with carbon dioxide. At the end of the treatment, we felt rested and rejuvenated. Nice bonus: free trip to Prague.Negatives
There was a little blowing through the windows, but this was of little concern, since the heating was good. By the way, they plan to change the windows early next year.Positives
Everything is excellent: the location of the hotel, silence, accommodation, caring staff, from administrators to cleaning ladies, cozy restaurant, plentiful food, everything is fresh and plentiful, a variety of delicious food, a lot of dairy products, a lobby bar is open in the evenings, always new desserts, a lot salads, fruits, daily room cleaning, regular replacement of towels, bathrobes, excellent medical procedures. All the promised options were fulfilled: transfer from the airport, free excursion to Prague, voucher for the pool, lobby bar. When returning after excursions, dinner was left behind. The hotel has a homely, calm atmosphere, caring staff is focused on providing service and creating comfort. Very good holiday. We left with a great mood and a desire to relax in Lauretta again. THANK YOU! We recommend.Positives
We had a lovely, comfortable time. The staff are very friendly. The food tasted great.Positives
The transfer is good. We arrived late, but dinner was left upon request. There is a crib for the child. Large room with separate bathroom and toilet. Treatments and food are in the hotel itself, no need to run to other places. The masseuse works well. The physiotherapist also works well. Food: breakfast is great, dinners are not bad, lunch is very light, but you won’t go hungry .Negatives
I asked for a crib in advance, but upon arrival it was not there; at the reception they said that no one had warned us. There are no children's toys, none. A visiting doctor does not work very professionally. When ordering on the site, 16 procedures were indicated, during negotiations with the site’s employees, it turned out that there would be 6-8 procedures, because they arrived and it fell on Saturday/Sunday, when procedures are not performed, but there is no discount provided at the reception they refused. It turned out to be 8 procedures, for a price of 16. There was sweets/baked goods every day, but very meager.Answer from Spa Hotel Villa Lauretta
Уважаеная г-жа Надежда, благодарим Вас за выбор нашего отеля. С Вашим отзывом, к сожалению не согласны. У Вас на ваучере было написано не 16 а 11 процедур. Не понимем, почему Вы указали 16. Вы получили 10 процедур. Просим всех гостей учитывать дни работы бальнео центра - понедельник-пятница.
Negatives
Not everyone at the reception works successfully on a computer. There are not enough staff for medical treatment procedures. At a minimum, there should be one medical staff in each office.Positives
Wonderful small family hotel. You feel at home, great location, everything is within walking distance. Special thanks to the service staff. Always ready to help with any questions. Thanks a lot. procedures, food, cleaning are all at the highest level. The rooms are spacious, comfortable large beds, quiet. I'll be happy to come again.Negatives
NoPositives
Excellent work by nurse Vladimir.Negatives
The food is at the highest level. Old and uncomfortable mattresses on the beds. Indifference and lethargy of the staff. With elements of dissatisfaction towards visitors. Especially women (I don’t know their name). She just had a little grandson visiting.. She completely lacks a sense of friendliness and culture. She serves alone all the time on weekends and in the evening in the dining room. And these were the most unpleasant moments. As if we were her uninvited guests. No tact!Answer from Spa Hotel Villa Lauretta
Уважаемая г-жа Никулина Благодарим Вас за выбор нашего отеля и оценку работника Владимира. Вместе стем должны реагировать на критику. Вы отметили нижайший уровень питания - не согласны. На завтраки используются - итальянская колбаса мортаделла, венгерская салями, кроасаны и булочки свежеиспеченные, кофе местной обжарки, фрукты апельсины, грейпфрут, киви. На обед супы без использования замороженных овощей и бульонных кубиков. На ужин - блюда из говядины, курицы и рыб. Поэтому никак не можем гогласиться с Вашей критикой. Что касается работника ночной рецепции, надо было сразу же сообщить мне как директору все негативные моменты. Были бы приняты все меры.
Positives
Everything about this sanatorium was wonderful, especially the staff. Here we felt at home, we were surrounded by care and attention. Everything was perfect: the location of the room, the cleanliness, all the staff, the food. Everything is great! I hope that we will come again to this sanatorium.Negatives
The room was too hot for usPositives
Everything was great!!Negatives
The transfer was delayed for 2 hours (the transfer from Karlovy Vary to Germany was scheduled for 9 a.m., the car arrived at 11 a.m.)!!! it was extremely inconvenient...Positives
very nice small hotel, great location. the room is clean, but cleaning is not done every day, only garbage is taken out, bed linen and towels are white - this is a plus, there is no smell of food or other unpleasant odors, friendly staff, varied food, tasty, good coffee, we will come againNegatives
NoPositives
Excellent spacious rooms, all with a balcony. Warm, friendly atmosphere. Caring attitude of the hotel staff. Very tasty food. We will be happy to repeat our stay at this hotel. Clear work sanatoriums.comNegatives
There were no cons. It would be good to add oxygen therapy to the list of medical services.Answer from Spa Hotel Villa Lauretta
Благодарим за отзывы и ждем Вас у нас!
Positives
The hotel is located in the very center of Karlovy Vary, but at the same time in a quiet and secluded place. Excellent food and friendly staff.Answer from Spa Hotel Villa Lauretta
Благодарим за отзывы и ждем Вас у нас!
Positives
EVERYTHING is positive. Thank you for the precise organization of your holiday (transfer, treatment, service in the restaurant and at the reception. The cuisine is wonderful). Special words of gratitude to the guide Alena for an excellent free tour of Prague. She is such a young girl, there are no words.Answer from Spa Hotel Villa Lauretta
Благодарим за отзывы и ждем Вас у нас!