references
Helena K.
04.09.2023
Positives
Very good and qualified doctors and physiotherapistsNegatives
No air conditioning, bad location.
Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Helena, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns mit dem Kurprogramm sehr zufrieden war! Unsere Lage ist zentrumsnah, vor dem Hotel befindet sich eine Bushaltestelle, an der regelmäßig öffentliche Verkehrsmittel verkehren. Leider sind die Zimmer nicht mit einer Klimaanlage ausgestattet. Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Tatiana R.
02.09.2023
Positives
We were treated at the sanatorium in August 2023. I would like to note the conscientious work of the maid Valentina. Always friendly and responsive. All the requests we made to her never went unheeded. And thank you very much to Oksana for your professional approach and conscientious work. The overall impression of staying at the sanatorium is very good.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Татьяна, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Spa Resort Sanssouci
Olga R.
01.09.2023
Positives
Great spa stay in Greenhouse. Employees are very committed and courteous! Everything great !Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter geehrte Frau Olga, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Kari T.
01.09.2023
Positives
Excellently planned transfer, good quality and varied food, good procedures.Negatives
Unfriendly attitude of the staff (reception, cleaning, restaurant) towards residents of the sanatorium. It is impossible to pay by card for excursions at the Sanatorium tour office.Answer from Spa-Hotel Spa Resort Sanssouci
Здравствуйте, госпожа Кари, Спасибо за великолепный отзыв нашему отелю! К сожалению, отель не несет ответственности за форму оплаты в туристическом агентстве .Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Linda Reputation Manager
Alena P.
28.08.2023
Positives
Very good room, food, treatments and wonderful maidNegatives
The pool is small, when leaving the reception they wanted to charge double for food, we had to threaten to call the police, as a result the transfer left without us!! This spoiled the impression significantly
Peter G.
24.08.2023
Positives
During our stay at your sanatorium, we liked everything, the treatment and the food and the service of the staff, all the questions that we asked via e-mail were resolved immediately, thank you very much. We were with you for the first time and we are going to cooperate with you in the futureAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Пэтер, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Spa Resort Sanssouci
Wladimir B.
21.08.2023
Positives
We had a great time, the staff knows their job and does a great job, the food is of any choice and delicious, the room had a view of nature, you couldn’t ask for anything better. Travel by city bus route Nr. 2 at the expense of the hotel. Car parking in the hotel courtyard. 7 days were not enough for us, next year we will take more. In general, thanks to the hotel staff.
Helena R.
20.08.2023
Positives
Nice staff, helpful, friendly.Negatives
Unfortunately the pool and sauna are very small.
Olga T.
20.08.2023
Positives
Food, comfortable hotel. Nature, air (not the merit of the sanatorium)Negatives
For the director: there is chlorine in the pool, which evaporates due to the high temperature in the room. It is not normal when the temperature of water and air is 30 degrees, there is no ventilation. I was poisoned by these fumes. My remark about the temperature in the pool was ignored by all the staff! Fuck everyone! Not only that, due to the pressure that rose and feeling very bad, I went to the medical center, where they gave me a tablet to reduce the pressure, and then they told me to buy it for myself, because the director said not to give too much. Tell me, please, is a person who came alone and feels very bad able to go to the center in the heat (where is the nearest first-aid kit) and buy medicine? A very humane approach. The doctor who treated me ignored my complaints of a headache after the pool on the first day. In short, imitation of work and individual attitude. Just a conveyor belt of vacationers who bring you money. This is the impression of your services. No massage. I bought all the services myself. The staff - with a sour face, as if they are doing you a big favor. But OK, not everyone. It was cleaned once, then it was not cleaned for 3 days! Until I asked in the corridor to take out the trash myself and change the towel. About the transfer back, which was delayed for an hour!!! I will say nothing at all. That no one thought to warn the person who is waiting? Is it that hard to call or pass on to the front desk?
Olga S.
15.08.2023
Positives
Applications are good! Food was good! Staff nice!Negatives
Cleaning of the room was ok. Unfortunately, when we checked in, the refrigerator was stained! You should pay attention to something like that!
Tatiana L.
14.08.2023
Positives
My stay at the hotel was wonderful. The hotel staff is very attentive, polite and friendly. The food is varied and tasty. As for the prescribed procedures, everything is very clear, without waiting. Thanks for a great vacation!
Ludmila S.
13.08.2023
Positives
Thank you. Liked everything. Maybe next year we'll come back
Polina N.
12.08.2023
Positives
The food is good. Wellness treatments are at a good level.Negatives
Room cleaning is low. During the 12 days of my stay, they cleaned my room 3 times, and then at my request. New hand soap is not provided. The area around the pool is very dirty. Unfortunately, I will not go to this sanatorium again.
Jakob T.
08.08.2023
Negatives
For family reasons, I was supposed to end my stay 1 day earlier or instead of August 7th, I left on August 6th, 2023. A day's accommodation costs around €100 and I'll be really happy if it's refunded to me. Thank you for your understanding. Greetings Jacob Tsoi
Tatjana R.
07.08.2023
Positives
It was a very nice, relaxing time in the hotel. We liked it very much. Just the location of the hotel away from the center and colonnade. But they were accessible by free bus.
David B.
03.08.2023
Positives
Dear Ladies and Gentlemen of the Spa Hotel Sanssouci! We rested and received treatment at YOUR Hotel from 07/19 to 08/02/2023. We would like to THANK YOU ALL for your excellent JOB!!! We were greeted with a smile and quickly checked into our room. The room amazed us with its perfect cleanliness! The restaurant's cuisine is very tasty and varied. We are very grateful to all the girls of the restaurant for their friendly and kind-hearted attitude. JULIE. ANYA, MARIA and others. THANK YOU! Thanks to the doctors and medical staff for their conscientious work. There will be opportunity and health WE WILL DEFINITELY COME ONLY TO YOU TAMARA BRECHMANN, DAVID BRECHMANN Germany Nuremberg Tel. +49 176 57 76 38 74Negatives
THERE ARE NO NEGATIVES, ONLY PROS
Ludmila M.
01.08.2023
Positives
Recovery was great, qualified treatment. Staff very nice and helpful. Food was 5 stars.
Aynur A.
31.07.2023
Positives
The medical staff is responsible, friendly and polite. Everything works like clockwork, I'm very pleased. The food is high quality. Thanks a lotNegatives
I didn’t like the staff of the sanatorium, they don’t clean the rooms on time until you ask for the towels to be changed, in the restaurant the attitude of the staff leaves much to be desired, there is no understanding. Please take this into account. Spending so much money is not worth it. Next time definitely a different resort!
Olga B.
22.07.2023
Positives
Good afternoon I rested in the sanatorium from 07/13 to 07/21/23. The overall impression is very good. At the airport I was met by a driver in a white shirt and a clean car, which already set me up that everything would be like this :) At the hotel (Green House) I was met at the registration by a guy (who took my suitcase to the room) and a woman named Lena (aka A part-time guide around Karlovy Vary, and it’s clear that he loves his job) In the morning, he’s a doctor. I met Dilfuza Mavlyanova like my own mother :)). She asked me very carefully about my health.. I even remembered that I had forgotten a long time ago.. And in accordance with the medical history, she prescribed procedures and a drinking regimen. I had 4 treatments a day. All the specialists are friendly and clearly know their stuff. Everything is clear and on time. To drink mineral water, you had to go to the Colonnades 2 times a day, which is a 15-20 minute walk there from the mountain, and from there, you understand :))). But you could also go by bus - it's free. Food at the hotel for every taste and choice. Dietary, but tasty. The fish is different every day. There was always a gastronomic delight :) they even served shark :)), mussels, cod, trout, etc.. there was meat, of course, too, but I didn’t try it. There are also a lot of vegetables and a good choice for vegans. The organization of recreation and physiotherapeutic treatment is very good. I was delighted.Negatives
This is not even a minus, but as a review so that people know who wants to go to Sanssousi. The rooms are modest but clean. It's the same in the pool. It reminded me of Soviet times :), but personally it didn’t bother me. For that, the price of accommodation, food, doctor’s examination, 14 procedures, transfer and excursion to Prague was very affordable :). Now separately about the excursion to Prague. The guide is a wonderful, energetic and knowledgeable lady. But. From 12.00 to 16.00 we walked up and down, along the steps and along the stone paving stones... For older people and people who are not used to walking 8-10 km at a time, this is hard. Of course, there were 2 small “breaks” for 10-15 minutes. And at the end of the excursion, the guide praised everyone for their endurance. I recommend taking a sandwich or some snack with you on the excursion, since the excursion ends at 16.00. After breakfast, there is quite a long break, especially for people with gastrointestinal problems.
Alexander S.
12.07.2023
Positives
What I liked most was the treatment method; you can’t do much in seven days, but you feel noticeably, I emphasize, noticeably improved. I hope to return with time to spare. Thanks to the staff.
Galina S.
08.07.2023
Positives
We really liked the sanatorium. The food was excellent, varied. Very tasty. The treatment is also at a good level.Negatives
There is a minus: the rooms are cleaned. The garbage is taken out every other day. In the heat, a smell appears. The bed was not changed for 8 nights. Towels were changed every other day
Irina D.
06.07.2023
Positives
Wonderful stay at Sanssousi Sanatorium. We were in Karlovy Vary for the first time and in this hotel from 26.06 to 5.07.23. We were allowed to bring a large dog. We immediately went to the doctor, who took into account all our wishes. The service is top notch, the staff is very friendly and welcoming. Cleaning was once every 2 days and that was enough, even taking into account the dog. On Sunday they even changed the bed. There is a bus service, which is free for hotel guests. The food is simply wonderful, like homemade. The city itself is just a fairy tale. We are very grateful to the hotel staff for such a useful and pleasant stay. Next year we will be happy to come again, but for 2 weeks.
Anna S.
03.07.2023
Positives
Good connection to the city. Clean, well-maintained hotel.Negatives
No advance selection of the living area Green or Blue Booked with a balcony, accommodated in a room without a balcony Bathroom maximum 2 stars, showers and radiators a big MINUSAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Anna, Vielen Dank für die Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns, dass Sie mit dem Kurpaket zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Sergei S.
02.07.2023
Positives
I am grateful to the hotel team for the treatment, for the delicious, wide choice of food, for the period from 06/18 to 06/30/2023. The transfer was also accurate, good service. I was pleased with the free travel on route 2, thanks to everyone who tried to make the treatment and rest enjoyable for this stay walked about 130 km. Good luck, good mood. With God !!!!!Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Сергей, Благодарим Вас за прекрасный и очень добрый отзыв о нашем отеле! Мы рады, что вам понравилось ваше пребывание, и надеемся увидеть вас снова в ближайшее время! Всего наилучшего С наилучшими пожеланиями, Линда Менеджер по репутации
Reinhold M.
26.06.2023
Positives
We were there for three weeks. Good treatments, very good swimming pool with saunas and steam room, good food. The location is OK. You could take the bus into the city for free. Good, competent doctors, would like to rate +++++ Ms. Frankova. All in all we liked it.Negatives
NOAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Reinhold, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns sehr, dass Sie unser medizinisches Personal gelobt haben und mit der Leistung zufrieden waren! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Shuchrat M.
17.06.2023
Positives
First time in this hotel. Service at the highest level, varied food of excellent quality. We would like to pay special attention to Dr. Dilfuza Mavlyanova for her care, attention and professional approach to the choice of treatment!
Владимир А.
15.06.2023
Positives
Everyone is very happy! Thank you very much!!!Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Владимир, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Bernd B.
11.06.2023
Positives
Bus connection well solved.Negatives
Crowns should also be changed backAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Block, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager