references
Positives
A magnificent hotel with luxurious interiors, style and a warm welcome. Luxurious spa, wonderful breakfasts. Comfortable, stylish luxury room, soft, comfortable beds, luxurious bathroom. Everything has been thought out to the smallest detail. The hotel staff is beyond praise. Top class professionalism! My daughter and I felt welcome. A special thank you to the hotel staff! We will definitely be back!
Positives
I really liked Birštonas. A small, cozy town with great places. The Neman embankment is a great place for walking. The Kneipp track is just awesome. Villa Vitaus and the mineral water evaporation tower are super. The hotel is good.Negatives
The Vytautas Mineral SPA hotel is more focused on the SPA program; to receive treatment you need to go to a sanatorium. Upon arrival, I was given a program compiled in advance for me without knowing my wishes and condition. The program included about 10 procedures (2-3 times for one type). I changed a few things, but there was no complete treatment.Positives
Spacious room, although we had a "mini suite". One can only imagine what royal chambers there are in the suites and superior suites. Comfortable furniture. The bed is very comfortable. The cosmetics in the bathroom impressed with their quality and variety. Friendly staff. Restaurant "MOON" is something incredible. My wife and I visited a fairy tale. The restaurant is decorated with very good taste and quality. The taste of the tasting dinner dishes makes the taste buds sing, and their design and presentation is a real art. Breakfast is beyond praise. Everything is delicious, elegant and rich. Excellent SPA and very good treatments. I would like to come back here again.Positives
Only one plus: 1) Very pleasant, polite staff, they quickly resolved any issues. 2) Beautiful and modern hotel - excellent designer decoration. 3) Parking nearby. The resort town is small and cozy - no security problems. 4.) Excellent spa: nice large pool, which has many different Aqua massages, currents, etc., Jacuzzi, 4 saunas. 5) Very good breakfasts: a large selection of hot dishes, fish, meats and cheeses, fruits, pastries, etc. 6) I really liked the restaurant "MOON". Good tasty dishes with interesting presentation, polite and pleasant waiters.Positives
Liked everything!!! friendly staff, excellent breakfast, wonderful spa center (massages are amazing...), great selection of cosmetics! YES, and the restaurant is AMAZING!!! The kitchen is AMAZING!!! In St. Petersburg and Moscow we have never eaten so deliciously. We'll definitely be back!Positives
My wife and I are staying for the second year in a row at Christmas, we know what to expect from a spa hotel. Everything is excellent - service, location, restaurants, room, spa - happy with everything. The best place to relax in Lithuania!Positives
Simply wonderful! The superior room is not large, but very cozy. I didn’t even want to go outside after an active day at the SPA, which deserves SPECIAL attention. Excellent Thai and Ayurvedic massages. Huge selection of cosmetics - there are even cosmetics with diamonds!!! Be sure to try Polynesian massage!!! You 100% need to book a tasting dinner. Breakfast is good, quite varied. I think this is the best Spa Hotel in Europe!Positives
Everything is good, at a good level of the European standard. Qualified staff, comfortable rooms, excellent BED complex. Good luck in your work.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Людмила! Большое Вам спасибо за то, что нашли время и написали отзыв о Вашем пребывании у нас. Очень приятно слышать, что Вам понравилось у нас! Будем ждать Вас вновь!
Positives
We rested in January for 10 days. The "Silver" package includes 5 procedures per day. There are no complaints about the procedures and staff. Everything is clear, there is an opportunity to change the procedures at a more convenient time. I liked the way Stefania did the massage. A good spa center in the hotel: several swimming pools with mineral water and 4 saunas for every taste. The only negative is that it is not crowded on weekends; a lot of people come, mostly families with small and infant children. Accordingly, there are a lot of people in the dining room. So if you want to relax in a relaxed atmosphere, then avoid checking in on Friday and Saturday. The pool and sauna area is open until 22.00. Very friendly staff and at the reception, they quickly resolved all issues. When addressed in Russian, they always switch to Russian. We took a superior double room. And there are certain nuances. We were lucky - we were accommodated in a spacious, warm room on the 3rd floor, with a balcony and a large bathroom. But for the same price they can offer you a small room with a small bathroom, without a balcony with floor-to-ceiling windows. It was cool in the room, since the hotel is located in a field, it could blow from the windows. But it will certainly not be comfortable in winter. Transfer - 5 points. Everything is clear and comfortable.Negatives
Of the minuses: there was not a single hook in the room or bathroom to hang robes or towels. Only a small shelf in the bathroom. Wet bathrobes didn’t know where to put them. Otherwise I liked everything! Comfortable stay at an affordable price.Answer from Spa Hotel Vytautas Mineral SPA
Уважаемая Татьяна, благодарим Вас за такой положительный отзыв! Действительно, по выходным у нас довольно-таки большая занятость и соответственно много людей в бассейнах и в ресторане, но наши сотрудники всегда стараются сделать пребывание гостей максимально комфортным. Мы очень рады, что Вы отметили качество работы наших специалистов по массажам. Ваши замечания по поводу крючков в номерах мы постараемся учесть. Надеемся, что вернетесь к нам вновь!
Positives
Mineral pool, Dead Sea water.Negatives
Cold rooms. Bad massage. constant forced ventilation.Positives
Very friendly and helpful staff. Special thanks to the receptionist at the medical department, Vaida, for her ability to listen and help. Very high quality mattresses and pillows - slept great. Delicious, varied food in the restaurant. Magnificent air and a great place for walks along the embankment along the Neman River.Negatives
There are a huge number of children who do not give the opportunity to be in silence either in the room, or during medical procedures (halotherapy and therapeutic exercises), or in a restaurant, or in the pool. It’s good that we speak English; we can only communicate in Russian with the maids and some physiotherapists.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Jurijs. Спасибо Вам за честный отзыв. Мы ценим мнение каждого из наших гостей. Да, наш отель любят семьи с маленькими детьми, а мы стараемся сделать отдых всех наших гостей комфортным. Все замечания наших гостей нам очень важны, и мы стараемся постоянно улучать качество наших услуг. Для большего комфорта наших гостей с 20:00 до 22:00 в бассейны и бани пускаем только взрослых. У нас в основном работают молодые ребята, которые уже слабо говорят по-русски, но все свободно владеют английским. Мы понимаем, что для наших гостей важно, чтобы наш персонал общался и на русском, поэтому все сотрудники интенсивно посещают курсы русского языка, а на данный момент в каждой смене, в каждом подразделении всегда работает человек, который владеет русским свободно. Будем рады видеть Вас снова!
Positives
I had a very good rest. The staff is polite, any request is answered right away. The food is excellent. Lots of water treatments, a swimming pool until 10 p.m., several different saunas - I liked Vytautas. After the procedures, you can relax in a room where tea is always brewed and wonderful music plays. In my free time, walk along the embankment of the leisurely Nemunas and the park area with a large number of various sculptures, there is a library that I have never seen before, it is often used for photo sessions, it is so impressive.Negatives
Forums and conferences are held at the spa hotel, these days there is a large influx of guests, the same thing happens on weekends, there are a lot of people. For the hotel itself and its management, this is a big plus, its popularity is growing, and with such attendance, it will soon not be easy to get there.Answer from Spa Hotel Vytautas Mineral SPA
Уважаемая Elena! Большое спасибо за теплые слова в адрес нашего отеля! Мы стараемся предоставить лучшие условия для отдыха каждому гостю и всегда готовы оперативно реагировать на любые запросы. Мы также заметили, что наша популярность растет и у нас проводятся разные форумы и конференции, поэтому строим отдельный корпус для проведения конференций и размещения участников этих мероприятий. Открытие нового корпуса запланировано на осень 2019 года. Надеемся, что новый корпус поможет нам лучше организовать прием и для всех наших гостей подобрать наилучший вариант отдыха и размещения. Ждем Вас снова!
Positives
very good treatments in the SPA excellent food good cleaning in the rooms baths and saunas are well equipped, very cleanNegatives
There was no doctor at the time of arrivalPositives
I really liked the hotel, the staff is professional and friendly.Negatives
The room is very small, no closet, no space for a suitcasePositives
Everything is wonderful! Everything is wonderful! Everything is wonderful!Negatives
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Здравствуйте, Nika! Большое спасибо за такие высокие оценки и приятные слова! Обязательно приезжайте к нам ещё!
Positives
A new modern hotel of truly high class. Designer decoration and furniture. Everything is in one building, you can walk around in a robe and with wet hair. Mineral water in the pool with a minimum amount of chlorine. Good food, varied, lightly salted salmon for breakfast. There is somewhere to sit outside the room - an awesome library. I will definitely come back here again and recommend it to friends. PS it’s cheaper through Sanatoriums.Negatives
I didn’t find any minums.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Jekaterina! Спасибо Вам за хороший отзыв и высокие оценки! Нам очень приятно знать, что Вы остались довольны Вашим пребыванием в нашем отеле. Будем рады видеть Вас снова!
Positives
The latest equipment, excellent rooms, impressive design, decent cuisine, the staff works conscientiously - polite, helpful, attentive. The rooms are clean, the bed is changed every day. The procedures are beyond praise. SPA outstanding. Thanks everyone.Negatives
No hairdresser. We need at least some kind of kiosk - first needs, souvenirs, etc.. We need organized excursions. There may be currency exchange.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Nelly! Большое спасибо за Ваш отзыв и теплые слова в наш адрес! Нам очень приятно это слышать! Сувениры, экскурсии и нужные мелочи (first needs) у нас всегда можно приобрести на ресепшен. Относительно парикмахерской – у нас есть желание для наших гостей оборудовать полноценное СПА для волос. Постараемся реализовать эту идею к осени 2019 г. Надеемся увидеть Вас вновь!
Positives
very beautiful place, comfortable mattresses, cozy room, friendly staff, very tasty food.Negatives
When booking a room on the sanatoriums.com page, it was written that the price included VAT and a RESORT FEE (!). When check-out, Mrs. Bernadeta Kivariene included the resort fee in the bill for services a second time. My assurances that the fee was included in the room price did not convince her. To avoid conflict, I paid the resort fee a second time. People, be vigilant and have a printout of your ROOM reservation (!) on hand, then you won’t have to pay the fee twice!!Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Galina! Огромное Вам спасибо за теплые слова. Мы очень рады, что Вам у нас понравилось! Просим прощения за произошедшую неловкую ситуацию с курортным сбором, но у нас курортный сбор всегда оплачивается отдельно. Мы еще раз проверили информацию в системе sanatoriums.com и при бронирования нашего объекта ясно прописано что курортный сбор оплачивается отдельно. Может Вы информацию о том, что курортный сбор входит в цену, видели во время поиска в профиле других санаториев и у Вас возникла ассоциация с курортным сбором у нас? Надеемся Вас увидеть у нас еще раз!
Positives
A beautiful spa hotel, everything is at a high level from check-in to check-out, including treatments, food, excellent beds, a spa area and other pleasures aimed at improving health and raising vitality.Negatives
When you buy a package with procedures, you receive a ready-made list of procedures upon check-in; your opinion is not taken into account even once. In this case, it becomes absolutely pointless to talk with the doctor and physiotherapist, which the service staff recommend... if you don’t want to, don’t go. It is not possible to change the procedures, it is very inconvenient, and I would like to believe that this practice will change and procedures will be prescribed after visiting a doctor and taking into account your own opinion. The standard rooms are very small, which is good for only one person. If you plan to relax as a couple, I recommend booking superior rooms, they are more spacious.Positives
Great mineral baths, drinking cure (but you can't get the bottle open; I broke a tooth when I opened it). Food adequate, polite! Very clean! The best thing is the saunas and Dgakusi area. I'm coming with my daughter again. The food is very good with home cookingNegatives
In the spa area and on. Candles burning in all windows. Unhealthy, not appropriate. Not everyone speaks Russian. No German.Positives
Amazing nature, clean air, forest, silence. Excellent soundproofing in the hotel. An atmosphere to relax, unwind and pamper. A huge number of different (quite accessible) procedures. Friendly, responsible (!) staff. All liked it!Negatives
The restaurant has a varied menu, interesting salads and main courses, but lacks a diet table. Although, perhaps because this is rather not a sanatorium, but rather a SPA hotel. But I would add to the hotel “menu” a real weight loss program (and scales in the room) and real dietary meals, respectively. Oh, yes, and herring (a true delight!) is best served for lunch and/or dinner, but not for breakfast, however, it was still delicious :))) Thank you!Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Юлия! Благодарим вас за столь прекрасный отзыв о нашем отеле. И в дальнейшем будем стараться радовать наших гостей своим гостеприимством и профессионализмом. Новые программы уже разрабатываются и скоро их можно будет заказать. Наш шеф Дарюс Дабраволскас обоснованно считает диетотерапию одним из видов лечения. На столе в любой сезон экологически чистые овощи, фрукты, зелень, рыба, молочные продукты. Нашим гостям всего лишь нужно следовать рекомендациям нашим специалистов при выборе блюд. А при таком подходе отдельно выделять диетическое питание нецелесообразно. Ждем вас в следующий раз!
Positives
Ochen chorosho otdochnula,otel,pitanije,personal-vsio na vyshem urovne! Ochen chorosheje pitanije, daze popravilas, what ne ochen radujet, no ne bylo sil otkazatsia! Pojedy eshchio raz obiazatelno!Negatives
Eto ne sanatorij,a SPA, poetomu,bolnyje ochen liudi zdes vriadli poluchat lechenije,,,tolko otdych i relax. Na vychodnyje ochen mnogo liudej i ne ponravilos, what po vychodnym prodojut alkgol v baseine! This is uz slishkom.Positives
Everything is very goodNegatives
There are not enough screens on the window.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Marina! Большое спасибо Вам за позитивный отзыв! Мы очень стараемся сделать пребывание в нашей гостинице максимально комфортным. «Vytautas Mineral SPA» внимательно относится к каждому гостю, поэтому Ваше замечание мы обязательно рассмотрим. С нетерпением ждем новых встреч!
Positives
I really liked it.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Andrey! Спасибо за прекрасный отзыв! Нам очень приятно! Будем рады видеть Вас снова!
Positives
good medical baseNegatives
the too close, almost manic desire of hotel managers not to miss a single cent from a vacationer; the hotel’s policy is aimed only at blindly knocking out money for an extra square centime or a small spot on the carpet; note that a hotel of such a declared level must have at least professional cleaning equipment, but there is no manual rubbing of the spot Well, they say we tried, but in one word, payPositives
It was there for quite a long time, 15 days. I received an exceptional holiday and qualified treatment. I always talk about food last, but here I would like to emphasize that everything that I ate (yes, that’s exactly the epithet, because everything was very tasty!) was also exquisitely served. The kitchen is top notch! Very tactful and friendly staff, requests were never refused. Thoughtful design of the rooms and the entire hotel. Drinking and mineral water was waiting in the room every day. An abundance of wellness treatments, thoughtful and effective. The hotel is practically located on the banks of the Neman, and next to it is a national reserve, in which it is very comfortable to walk.Negatives
I’m not writing about negative things, but about the specifics of my stay. There were a lot of children; at first it was a little alarming, but it was almost never a hindrance. Maybe I was lucky, but, in my opinion, national restraint and simple human culture have an effect. Communication is mainly in English, which also did not interfere, and even helped to remember the spoken language.Answer from Spa Hotel Vytautas Mineral SPA
Уважаемая Нелли! Огромное спасибо за столь подробный отзыв о нашем отеле. Мы рады, что смогли оставить у Вас теплые воспоминания об отдыхе и, конечно, ждем Вас в гости снова. Каждый сотрудник нашей гостиницы вносит свой неоценимый вклад в комфорт гостей, и поэтому комплименты от постояльцев ценятся нами особенно высоко! Да, наш СПА отель полюбили семьи с детьми (особенно по выходным), но мы стараемся так занять наших маленьких гостей и их родителей, что бы пребывание для всех наших гостей было максимально комфортным. Мы уже приняли к сведению Ваши замечания насчет языка общения и наш персонал интенсивно посещает курсы русского языка.
Positives
I liked everything during my 10 days of stay and treatment. I had 5 procedures a day and it helped in the fall after a broken leg. The staff is polite and attentive. Thank you!!! Well done!!! The food is excellent, everything is fresh and tasty👍The autumn sanatorium is beautiful and cozy, quiet and peaceful, near a forest and a lake.Negatives
The menu is only in Lithuanian. There are no Russian programs on TV. There were no benches on the street near the hotel, but I would have liked to sit in the sun, I arrived on casting wheels.Positives
Modern spa hotel, new furniture, attentive staff, good quality food, a wide variety of treatments.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Лариса! Огромное спасибо за теплый отзыв и высокую оценку! Будем надеяться, что Вы посетите нас вновь!
Positives
A very beautiful and modern sanatorium, the interior uses natural colors and materials, everything is aimed at a relaxing holiday. Good home cooked food. Excellent pool and SPA area.Negatives
Disgusting room cleaningAnswer from Spa Hotel Vytautas Mineral SPA
Уважаемый Игорь, благодарим за то, что Вы нашли время и оставили отзыв о нашем отеле. Мы высоко ценим комментарии каждого гостя о качестве обслуживания и условиях проживания в нашем отеле. Приятно слышать, что Вы остались довольны сервисом! Нам искренне жаль, что некоторые аспекты проживания не оправдали Ваших ожиданий. Ваши комментарии переданы в соответствующие службы отеля, и мы постараемся как можно скорее улучить качество уборки!
Positives
I would like to separately note the excellent work of the staff, there were only positive emotions.Negatives
During my 4 days at the resort, I was never able to try zeppelins. I can’t say that this marred our holiday; the breakfasts and dinners were very tasty, but we sincerely hoped to try a local national dish.Answer from Spa Hotel Vytautas Mineral SPA
Здравствуйте, Арина! Благодарим Вас за отзыв. Нам очень приятно знать, что у Вас остались только положительные эмоции! Мы периодично обновляем меню, поэтому надеемся, что в следующий раз сможем удовлетворить все Ваши желания!