references
sofia zhuk
10.06.2019
Positives
we were met by a transfer and brought to the hotel at night, they waited for us to see a doctor, we got there the next morning, the doctor offered the promised 7 procedures and 7 visits to the lake, that is, everything we ordered we received, the hotel is located close to the lake, the food was tasty and varied in the evenings in the lobby music was playing and there was a concert of a Hungarian dance ensemble. We really liked this hotel. If we have the opportunity, we will come again and recommend this hotel to friends.Negatives
The main inconvenience is the lack of Russian-speaking hotel and medical staff, the employee Marina was able to devote a minimum of time to us and at first we had a lot of questions, but we figured it all out even though my husband and I are both 79 years old
Татьяна Кузаева
07.06.2019
Positives
Attentive staff.Negatives
Not convenient return transfer. The paid treatment was not provided in full.
Дамиря Хуснуллина
03.06.2019
Positives
1. The hotel is located in close proximity to the lake. 2. In bad weather it is possible to get to the lake through the clinic 3 The room has the opportunity to dry a robe, towel, swimsuit on the grill above the heating radiator (works even at above-zero temperatures outside) 4 The price includes a three-hour visit to the lakeNegatives
1. The website informs you that the staff knows and speaks Russian. In fact, this is not true. I had to communicate at the reception through representatives of the companies "Robinson" and "1000 Roads" 2. The procedure for mud applications in the clinic is carried out in a very poor room... 8-10 people in one room with a shower for 4 people. although the clinic has very comfortable rooms with separate cabins for each person for such procedures. (on the first day, May 27, there was some kind of commission at the clinic and the mud application procedure was carried out in comfortable cabins)
Olga Reich
02.06.2019
Positives
Everything was great!!! We will be back.Negatives
No.
Boris Kahun
31.05.2019
Positives
Calm. Politeness. Professionalism. Price and quality. Live music in the evening.Negatives
Internet in the room is weak. Excellent speed in the hall though. There were no more cons for us.
Людмила Сергеева
26.05.2019
Positives
I liked everything except the room cleaningNegatives
Only garbage is removed. The toilet was never cleaned. I've never seen anything so dirty.
Valentyna Barabash
26.05.2019
Positives
For a budget option everything is fineNegatives
Language barrier
Татьяна Тархова
24.05.2019
Positives
The hotel is located close to the lake, the room is quite decent, the food is varied, good quality, tasty. It was very cool, I didn’t always want to go to the lake, it was great that I could go to the thermal pool.Negatives
I didn’t really like the treatment, I didn’t like the situation when receiving dirt, there were no individual cabins, at least curtains, a common room, served by men, you had to wait in line in the shower, the refrigerator in the room did not work well.
Соловьев Сергей
22.05.2019
Positives
Convenient transfer from Budapest to Heviz. The location of the Panorama Hotel is excellent, from the window there is an excellent view directly onto Lake Heviz, the room was located on the 13th floor. Room cleaning is regular, bed linen and bathrobes are changed. fast free internet in the hotel. Convenient covered passage to St. Andrew's clinic, which is very convenient, especially in rainy weather. The food is varied, even for lunch there is a choice of two soups. The amount of time spent in the bathhouse on Lake Heviz (3 hours a day) is quite enough. The hill is small and calm. In general, the impression of the holiday is positive.Negatives
Poor knowledge of English by hotel staff, including medical staff, and complete ignorance of Russian. The doctor at the initial appointment, announced as Russian-speaking, did not know Russian or Latin, was absent from the appointment at the appointed time, and we had to look for him for more than an hour. When ordering a transfer from Heviz to Budapest airport, the representative of the sanatoriums (Marina) on the first day of her stay took all the data about the plane’s flight, promised to inform via Viber the next day about the results of the transfer order, it was impossible to get the result of the order from her within 10 days, before On departure, she began to claim that the return transfer was paid (although the contract with the sanatoriums included a clause on free transfer there and back), only after contacting the sanatoriums website directly, the problem was solved, but Marina’s attitude towards clients made her nervous, which blurred the positive impression from rest.
VLADIMIR LAZIUK
19.05.2019
Positives
Comfortable rooms, delicious food, close to the lake.
Лилиана Федорова
06.05.2019
Positives
All liked it. There are no complaints about the treatment or the work of the staff. Representative of sanatoriums.com Marina is always available if you have any questions. The proximity to the lake is very convenient! The weather changed, but mostly the days were warm and sunny. We vacationed from April 14 to 24, so we did not notice the lack of air conditioning. Anyone booking during the summer months, please pay attention to this, and also bring a towel for procedures or the lake, since there is only one large towel in the room.
Boris Zukov
04.05.2019
Positives
Thank you for your hospitality and organization, as well as consultations at the stage of booking and treatment. Good accommodation, amazing cuisine and attentive staff. This is our second time in Heviz and we plan to come to you again in September and again to the same Panorama hotel. And also many of our friends are going to see you. All the best to you. Boris ZukovNegatives
No
Guzel Ochmanova
29.04.2019
Positives
Hello. A big thank you to Marina, she explained everything and helped resolve all the issues. Great worker and person! Excellent location of the Hotel. Wonderful, delicious food in the restaurant, thanks to the chefs. Friendly waiters, but do not speak Russian or EnglishNegatives
You cannot order coffee and tea at a restaurant at dinner, even for money. Disgusting calculation before departure, the amount is always not the same as indicated. For drinks at the bar, the amount changes every 5 minutes during calculation. While we were paying at checkout, different amounts were quoted 3 times. In the end they realized that they were charging 30 euros. An employee who speaks a little Russian, a man with glasses, spoke to us in a rude manner. Very bad Treatment. massage 15 minutes instead of 20 minutes. Stroking, I wanted to get up and show him how to massage. Mud therapy in old disgusting conditions, room for 12 people, shower for 5 people. It's time to do reconstruction. At the lake and in the pool, it is also necessary to separate women's and men's locker rooms. It's cramped, there aren't enough changing cabins. If they separate, then there is no need for booths. The hotel has old towels.
венера юнисова
28.04.2019
Positives
I'm happy with the trip. Well received. Hotel 3 *** Price-quality. City center, near the lake. The town itself is surrounded by greenery, very clean.Negatives
To my regret, I got to the doctor without an accompanying interpreter, but for me this was important. Since they did not understand each other, procedures that I did not need were prescribed. Two massages for 20 minutes: the second massage was done with one hand, since the other was busy with the phone. Wasted time and money.
Alla Kravchenko
23.04.2019
Positives
Close location to the lake. All central streets, shops and parks are within walking distance. Beautiful view from the upper floors. High-quality room cleaning, favorable impression from the staff at the receptionNegatives
No
Irina Kononosova
31.03.2019
Positives
It’s good that sanatoriums.com in Heviz has a guide who will go with you to your doctor’s appointment and help you solve any problems that arise. Thank you!
Svitlana Filipova
25.03.2019
Positives
Great location of the hotel, great room and city view, excellent foodNegatives
There is no information on what to take with you to the procedures. I came for a water massage without a towel, I thought they would give me one. It turned out that you need to bring your own.
Наталья Фикс
10.03.2019
Positives
I would like to leave a separate review for the transfer. We arrived on March 2, 2019 from St. Petersburg. There were problems at passport control. The transfer was waiting for us all this time for 2.5 hours. Thanks a lot !!! For understanding. Good luck and prosperity to you!!! Well done!!!
Liudmila Maliarenko
28.01.2019
Positives
1. Convenient location of the hotel: lake, pump room, bus station, market, currency exchange and other pleasures of life within walking distance. 2.The price of the tour includes payment for a daily visit to the bathhouse. 3. Friendly and friendly staff. 4. Clean and warm room. 5. Delicious food.Negatives
I didn't find any cons.
виктор михайличенко
27.01.2019
Positives
Friendly staff, excellent location of the hotel.Negatives
The menu does not comply with the recommendations of nutritionists for diseases of the musculoskeletal system: all salads and side dishes are too salty, and the cereals have too much sugar.
evgeniya polivoda
26.01.2019
Positives
Only advantages! The holiday was wonderful! Special thanks to Marina and Inna, who constantly helped with the translation. The location is great, very close to the lake and the center. View from the window - I asked for a room overlooking the lake. This is exactly what they gave me! The food was very tasty! And the weather was great.
Natalja Galster-Serbakov
14.10.2018
Positives
The hotel is located very well, especially for those who have musculoskeletal problems. It is connected by a passage to the balneo center, where you can get mud applications and massages. The restaurant has a large selection of dishes. In the evenings there is a great atmosphere in the hotel lobby.Negatives
The cleaning of the rooms was done carelessly, to put it mildly. . There is no hairdryer in the room. As you can see, there are fewer minuses.
Valentina Opolchenova
09.10.2018
Positives
I rested for 7 days, from September 30 to October 7. The location is very convenient in all respects. The hotel is easy to find - visible from afar). Clean rooms, the furniture is ordinary, new and comfortable. Everything is there, cleaned regularly, linen is changed every 8 days(. The linen and bathrobes are clean, white. My room on the 10th floor has a beautiful view of the city and the park, you can even see the bathhouse. Magnificent sunrises and sunsets. Fast, quiet elevators. I didn’t order any treatment , I just bought a subscription to the bathhouse. That was enough for me. Inexpensive, convenient. I got the relaxation I needed. According to reviews from other vacationers, the level of procedures is normal. And for those who don’t like anything, there are plenty of the same services in other hotels and just choose privately. I ate in the hotel restaurant: breakfasts and dinners. No complaints, everything was good, plentiful, varied. Breakfasts are traditional, a lot of everything. Excellent first courses for dinner, excellent desserts. Lots of vegetables and salads, meat dishes, fish dishes, pastries, fruits. Chef The cook is great. The city impressed me with its coziness and hospitality. Nice people. It’s a pity that they don’t speak other languages. I definitely recommend the hotel to clients without sophisticated needs. An ideal combination of price and quality of service.Negatives
Hairdryer only at reception. There is no kettle in the room and no drinks are served for dinner. But these are minor things.
Любовь Якунина
05.10.2018
Positives
Many thanks to the employee of “1000 roads” - Inna!!! Thank you for helping Russian-speaking guests so cordially!!!Negatives
They don't speak to Russian-speaking guests at the reception! They communicate only in their own language, Hungarian!Answer from Spa Hotel Hunguest Panorama
Уважаемая Любовь Якунина, спасибо за Ваш отзыв. Сожалеем, что у Вас осталось мнение, что на рецепции не говорят на русском. Общепринятый язык в отелях английский и наши клиенты легко общаются с сотрудниками рецепции. Если какие то вопросы, то обращаются ко мне и я всегда к услугам наших клиентов по двум отелям Хелиос и Панорама. Кроме того, там находятся постоянно представители Тысяча дорог и Робинзон турбюро. Хорошего дня! С уважением, Татьяна Кишш менеджер по продажам _
Ирина Лайкова Лайкова
30.09.2018
Negatives
three years ago the food was much better, and the canteen staff were more helpfulAnswer from Spa Hotel Hunguest Panorama
Уважаемая Ирина Лайкова , спасибо за Ваш отзыв. Отвечаю, что на питание в отеле Панорама обычно нет нареканий. Все клиенты обычно довольны. Если у клиентов отдельные запросы, например вегетарианство или глютен по питанию, то нужно предупредить персонал заранее. Всего доброго! Татьяна Кишш
Galina Sergeeva
11.09.2018
Positives
The hotel is very well located, magnificent views from the upper floors, very close to the lake, which can be reached along a covered corridor. A 3-hour ticket to the lake is included in the price. The rooms are good, cleaned regularly, the towels are a little old, but clean. The food is no frills, but quite high quality. The dishes contain a lot of salt and pepper, which is not good for people with musculoskeletal problems and the elderly. But there is cereal for breakfast, fruit, good coffee. We weren't hungry.Negatives
Treatment in a general clinic, mud applications are done in a room where windows and doors are open, there are 4 or 5 shower stalls for 11 people, standing in a draft after warm mud is very cold, I caught a cold. She refused the last procedure. The massage takes 14-15 minutes using talcum powder, I didn’t like it. It is better to take only accommodation and food. In the toilet room, the toilet flush lives its own life. It creates an eerie noise at any time of the day or night. It's especially scary at night. There is no hairdryer. There is no representative of the Sanatorium at the hotel, but there is a representative from X. Thank you very much Inna!
Galina Polunina
02.09.2018
Positives
everything is great, only one thing doesn’t suit me: the hotel staff doesn’t speak (and doesn’t want to) speak Russian at all. Managers and guides help out, by the way, great job, special thanks to Valentina.
Evalina Khusid
22.08.2018
Positives
I liked everything very much, I especially want to mention the representative of the Robinson tour company named Valentina. She is a responsive, attentive person who helps and accompanies guests from the first to the last day. Thank you very much to herNegatives
There are no heaters in the rooms, the refrigerator is not cold, that is, the material base is old
Татьяна Кузьмичева
16.08.2018