references
Maksim Streltsov
10.02.2019
Positives
An excellent sanatorium, very varied and high-quality food, it’s probably a bit crowded during the season, but in the off-season it’s just great, very good value for money.Negatives
Some of the nurses and the head physician, obviously due to personal problems, do not pay enough attention to clients, but this, unfortunately, is a permanent problem for the entire Karlovy Vary resort, and not just this hotel.
Константин Летичевский
30.01.2019
Positives
This time we were given a very good room, but on previous visits we had to change the room, and this was very inconvenient. Thank you!
Eduard Weisel
19.01.2019
Positives
I really liked that all the baths were with mineral water. Well, the hydroxer is actually a miracle!!! It’s very beautiful in the city during New Year’s time!!!! And there is no such cold strong wind as in spring. Honey. the staff is mostly friendly.Negatives
We will not recommend this hotel!!! The number (122) was much less than promised. There was often some kind of noise, as if from some kind of engine or pump. The room was very hot, they turned off everything they could, it didn’t help....we had to open the windows all the time, even at night. The elevator is a completely different story; sometimes it took 5-7 minutes. in order to finally go down or go up to where you need to go.... For older people it is very difficult to find treatment rooms.... You need to navigate well (in one building or in another, even though they are connected) Food - This is a total disaster! It’s the same thing all the time, and it’s either too salty or not salty at all. Heartburn is guaranteed. And you don’t need to go to Turkey to eat tasty and healthy food (as it was previously written here). It is enough to change the chef and expand the range. And this is not only my opinion, but also that of many others. Or see how it is in other hotels. This is our 3rd time in Karlovy Vary and such food for 4 stars is simply unthinkable. It’s a bit far from the geyser...for older people, you need to take into account that you have to walk uphill to get back. Check the schedule of procedures immediately and if you are not satisfied with anything, try to change it immediately. It’s a pity that I went to treat my stomach, but it turned out the other way around.... And here’s what’s also alarming - almost EVERYONE is prescribed the same water! 1, 6 and 11. ........????????? What to do with others????? Irene and EduardAnswer from Spa Hotel Cajkovskij Palace
Уважаемый Eduard Weisel, спасибо за Ваш подробный отзыв. Комната Вам была предоставлена одна из самых больших. Кому то тепло, кому то холодно. После первичного осмотра общего состояния здоровья пациента врач составляет план питьевой коры индивидуально. Ваши источники № 1, 6, 11 очень подходят для проблем с проблемами желудка и всего пищеварительного тракта. Что касается еды, мы - спа-отель, ориентированный на диету, мы определенно не можем обеспечить клиентов едой, которая готовится, как в «Турции». с уважением.
Larisa Zvyagina
10.12.2018
Positives
Good place, procedures are good.Negatives
The downside for us was the poor cleaning of the room. The girl at the Reception printed our boarding passes incorrectly and we paid an additional 50 euros. I would like to have a bar where you can drink coffee during a break. It's a bit boring in the evening.
Iurii Zainulin
06.12.2018
Positives
My wife and I are sincerely grateful to Sanatoriums for the efficient organization of booking, transfer and excursion services. We spent two weeks at the hotel and received a lot of positive medical procedures, excellent service from the staff, pleasant, varied and quite tasty food, and were also pleased with the location of the hotel relative to the mineral springs.Negatives
For two weeks we never saw Channel 1 of Russia on TV, which was somewhat annoying, since this is not permissible for the Czech Republic. We visited many countries of the world, and in particular Europe, Channel 1 of Russia is broadcast in all hotels.
Irina Zemljannikova
20.11.2018
Positives
Everything was very good!Negatives
In the morning, what was annoying was that we had to wait a long time for the elevator and run between procedures for breakfast!
Нафиса Камалова
18.11.2018
Positives
Convenient location from the springs and a magnificent park. Nice, clean rooms, bed, which was changed quite often. Good medical complex, just a little cramped, narrow corridors. The staff is generally friendly. The food is well organized, there is always herbs, fresh vegetables, fruits .Good selection of meat dishes, fish daily. Delicious dairy products.Negatives
There were no negative things. We hope to visit your sanatorium again.
Dmitry Kuzmin
04.11.2018
Positives
We were the first to visit the Tchaikovsky Palace sanatorium. The sanatorium is located on a quiet street, next to the Orthodox Church and not far from mineral springs. The sanatorium is convenient for living and relaxation, clean and warm. The double room, without any extra additions, turned out to be quite spacious with a large shower. The windows faced the main street, but the noise from the street was minimal and not annoying, but this is very individual. Quite a wide selection of procedures, the Doctor prescribed all the procedures we asked for. The quality of the procedures is good, since the sanatorium was full of clients, it seemed that you were being sent along a conveyor belt. The staff is friendly and attentive.Negatives
We booked half board and did not regret it. The quality of food and variety left much to be desired; everything looked neither sincere nor appetizing. I would like the restaurant staff to take care of the presentation of hot dishes (fish and meat) and their taste, and offer lactic acid products for dinner.Answer from Spa Hotel Cajkovskij Palace
Уважаемый Dmitry Kuzmin, спасибо за ваш отзыв, мы стараемся, что-бы еда была вкусной и разнообразной, проверяем качество блюд , хочется верить , что и вам что-то понравилось, молочные продукты у нас только на завтрак, за ужином можете спросить у персонала и вам принесут. с уважением
Natalie Hellermann-Justin
09.10.2018
Positives
My husband and I vacationed at the Tchaikovsky Palace hotel for a week from September 30, 2018, it was our first time at the hotel, just like in Karlovy Vary itself! there were some problems with payment, but the support service resolved everything with the hotel and the trip went ahead. The employee at the reception greeted me well, explained everything, there was a misunderstanding with parking, but the employee told me where the parking was in the city and there we parked the car for a week at half the price than in a hotel. We were given an excellent room (108) with a spacious shower room and a balcony with a gorgeous view! although we booked a simple room, probably the cheapest, we didn’t pay extra for the balcony. The room was very warm, and the balcony was open 24 hours a day. The view from the balcony is amazing - on the right is the Russian church, the Tower of Diana, on the left down there are many hotels, forest and mountains. The hotel is quiet, the staff is friendly. We were satisfied with the medical procedures, we received them in full, as stated on the website. The medical staff were the same friendly and correct. The food was buffet, there was more than enough food, everything was fresh and there was a decent choice! We ate with gusto. Overall, we really enjoyed our stay at the Tchaikovsky Palace Hotel, we hope to return next fall, we are already recommending it to our relatives and friends!Negatives
The only downside I can mention is the location of the hotel specifically for older people - the hotel is located far away and on a hill, so it is more suitable for younger or very active people! on the other hand, due to the fact that the hotel is located on a hill, the views from it are very beautiful!
Гульнар Ахтемова
18.09.2018
Positives
Good day! I liked everything very much, I’m staying at Tchaikovsky for the second time and I’m happy with everything, I really liked the treatment and food (dietary and quite varied, very tasty soups, respect to the cooks!), the location is great: you can walk to the center and there’s a forest park nearby, silence and fresh air , what you need after the bustling metropolis. The staff is polite and always willing to help. Thanks to all the nurses! I had a very good rest!Negatives
No
Galina Razina
20.08.2018
Positives
The weather was wonderful, 27-32 plus, which is very important. We visited this sanatorium last year. It is very interesting that this time we were accommodated in the same cozy room with a beautiful view of Sadovaya, the Church of Peter and Paul and the mountains. A very cozy sanatorium, attentive medical staff, wonderful masseuses Eva and Maria. And very caring girls in the restaurant and maids. This year there were symphony concerts at the Mill Colonnade every day except Sunday. In general, the holiday was a success!Negatives
Somehow we didn’t notice any negativity.
Elena Polunina
29.07.2018
Positives
This was our second time at this resort. We were satisfied with the rest and treatment. Friendly staff. The price and quality correspond. We have something to compare with. There are people who complain about the food. But I always want to tell them, guys, in order to eat, go to Turkey, but here you came for treatment! There is a variety of food for breakfast, lunch and dinner. Different types of meat, fish, side dishes, vegetables, fruits. Thank you again for a good rest and treatment. The only misunderstanding was that we booked a room at the Tchaikovsky Palace, but they checked us into the Tchaikovsky Palace. This issue could not be resolved immediately because there was no manager. But then all the problems were solved.
Елена Чернышевская
24.07.2018
Positives
I really liked it. Polite staff. Excellent location of the hotel.
Лариса Ибрагимова
04.06.2018
Negatives
The variety of dishes on the menu does not at all correspond to a 4-star hotel. I would like to have a mirror in the room itself.
Лариса Эппель
07.05.2018
Positives
Thank you for everything, we really liked everything, it will be especially nice to receive a discount for next year (well, who doesn’t like that)Negatives
There is no negative thing - this is our favorite city, there could be more entertainment programs - if you choose
Ольга Московцева
28.04.2018
Positives
It is convenient to locate the treatment area in one building.Negatives
I would like to note the absolute advantages of the location in the Tchaikovsky Hotel over the Tchaikovsky Palace Hotel. Starting from the behavior of the staff at the reception and ending with the placement in the rooms. The windows face the street, where early in the morning there is intense noise from passing cars. Also the need to use the elevator, which you have to wait a long time to get to the 6th floor and the medical building. It actually takes a long time to walk around the building, despite the information on the website about a short and convenient route. In general, it is better to stay in Tchaikovsky. The quality of food in the canteen leaves much to be desired. It is also inconvenient that you have to rush to the beginning of the meal, otherwise you risk being content with the remaining one or two dishes. Changing procedures is difficult. You hear from the medical staff that this is possible for an additional 100 crowns. When prescribing procedures, opinions are not taken into account. Some employees are downright rude. In general, given the large number of alternative options nearby, including those for a more reasonable fee and better quality of service and food, I do not plan to repeat a trip to this hotel in the future.
татьяна лапина
11.04.2018
Negatives
What they called fish didn’t even smell like fish. What they called meat didn’t smell like meat. And nothing was cooked, just boiled in water. This was the first time we encountered such cooking.
Сергей Титаренко
18.03.2018
Positives
1.Radiation: good equipment, convenient time, professional staff; 2. Accommodation: spacious and comfortable rooms with daily high-quality cleaning; 3.Meals: decent selection of dishes, buffet (breakfast, lunch and dinner); 4.The staff is professional, friendly and welcoming; 5. Location: close and convenient to the center and for a walk in the mountains.
Nafaliia Novoselova
13.03.2018
Positives
During a week of stay, you can improve your health, lose a little weight, thanks to walks to the springs and around the city, and cheer up.
Валерий Морозов
12.03.2018
Positives
This was my second time at this sanatorium. I am very pleased that changes in treatment and quality of service are taking place for the better. Thank you very much for your diligence.
Михаил Тогунов
02.03.2018
Positives
There are simply not enough words to express the full extent of our gratitude to the hotel staff, who made great efforts to make our stay wonderful from the first to the last day.
olga schitz
18.02.2018
Negatives
We had to have three doctor's examinations, it was only once! And the doctor did not examine us as expected, as they did for us in Karlovy Vary in the hotels opposite.
Юрий Дежаткин
17.02.2018