references
Positives
In the hotel, all procedures go strictly according to schedule, without queues. The staff is very attentive and responsive. The atmosphere of the hotel is positive. It’s nice that you can use bonuses. My gratitude to the massage therapist Peter. I recommend the massage ,, Dolce Vita,, THANK YOU for a good rest and treatmentNegatives
for coffee and tea lovers there is no kettle in the room. One masseuse, instead of giving a massage, poured a lot of oil instead of massaging. I was unlucky, as she got sick, and Peter came to replace her.Positives
Thanks to the organizers, from the meeting at the airport (I ordered a transfer on the website) to the farewell - everything was great! The local guide is friendly, answers all questions, immediately wrote to us and invited us on an excursion (the excursion was included in the package), excellent selection of personnel, guide, transfer service drivers work exactly on time, professionals in their field.Negatives
On the website, when advertising the Vltava Hotel, they showed a spacious “comfort” room, they assured that the room was at least 21 square meters. m, I booked just such a room, but we were put in a very cramped room, where there was no room to simply unwrap a suitcase. After contacting reception later, we were moved to a nice room.Negatives
The staff is very friendly, but, unfortunately, overly emotional. Why do you need soothing music during procedures??? You just can't hear her! Endless shouting, discussion of personal problems, laughter and all this is very loud. Otherwise everything is very decent. Thank you.Answer from Spa Hotel Vltava
Добрый день, уважаемая Ирина Пономарева! Благодарим Вас за оставленный отзыв, рады что Вам понравилось пребывание в нашем отеле. Мы учтем все Ваши замечания и проведем беседу с персоналом. Также мы постоянно работаем над улучшением нашего сервиса, для комфортного пребывания каждого гостя. Надеемся увидеть Вас снова в нашем отеле.
Positives
This was our fourth time staying at this hotel and we knew in advance about its advantages. We are completely satisfied with all the qualities listed in the questionnaire and hope to spend rest and treatment there again. Thank you.Positives
Thanks to all the staff of the Vltava-Berounka sanatorium for the warm welcome, for the welcome letter, for the excellent quality of the procedures and their schedule. The food was tasty and of high quality, excellent breakfasts - several types of cheese, ham, salami, 2 types of porridge, a variety of dairy products. For dinner there was always meat, fish and poultry, delicious ice cream, a variety of vegetables and fruits. We will definitely come back again.Negatives
1. Sometimes procedures start very early (7:10) 2. All procedures are only until 13:00 and therefore there is often not enough time between them and also breakfast 3. It is advisable to extend breakfast until 11:00 or at least until 10:30 4. Hot drinks (tea and coffee) are not served for dinner and there is no electric kettle in the roomAnswer from Spa Hotel Vltava
Уважаемый Evgeny Kirzner, спасибо за Ваш отзыв. 1.Если для клиента процедуры очень рано , расписание процедур было можно поменять на спа-ресепшен 2. Процедуры в отель Влтава всегда до 15.00 часов 3. Завтрак с 7.00 до 10.00 и потом начинается обед с 11.30 до 14.00 , потому нельзя продлить завтрак, на все питание достаток время , что бы между этим были процедуры. 4. У нас в отель нет в номерах чайников. Горячие напитки при ужине можно заказать за оплату у официанта или в ресепшен еще до 21.00 часов лоббы бар, где можно горячие напитки тоже заказать. С уважением, Петрашкова Габриела Отель Влтава
Positives
I liked everything very much. The medical staff, maids and all hotel employees were attentive, polite and friendly! Thanks to all of them for the rest and treatment! I would like to return to this wonderful town and to this hotel and to the same doctor Micka Milos' Also, special thanks to sanatoriums.com for organizing the holiday.Positives
It's nice that the hotel staff speaks Russian, is attentive and polite.Negatives
Small pool, quality of manual massage leaves much to be desired.Negatives
The most interesting thing is that this hotel did not accommodate us, they said there were no rooms and offered baterfly with an additional payment. My brother and I arrived together, and I booked the Vltava hotel for him, as I already had this hotel. It's somehow very strange. Even if they change the hotel booked, they do not require additional payment. This is not our first time coming here.Answer from Spa Hotel Vltava
Dear Mr Gennadii Ruksha we would like to apologize for inconvenience, due to relocation to the hotel Butterfly. We have been relocated you without any extra charge to the hotel higher category. I would like to assure you ,that you have paid same price as was confirmed in the hotel Vltava. The prices are in our system, and nobody can ask for extra charge. With best regards “ Martina Havlíková Sales&Marketing Department
Negatives
Food, especially lunch. There was nothing to choose from.Positives
1. Cozy spacious room overlooking the park. Lots of Russian channels on TV 2, Silence in the room and hotel 3. The staff speaks Russian. 4. Daily entertainment program in the hotel and information about cultural events in other hotels and the city 5, Excursions in the Czech Republic, Germany, Switzerland 6. Varied menu, excellent chef 7. Swimming pool with sauna open 7 hours 8. Excellent head physician Milos Micka and massage therapist Peter DuchnitskyPositives
I thank the company for organizing it, everything was great! We were met, placed in a good room, and returned to the airport on time. Treatment at the hotel also brought results, I will fly back more regularly. I recommend!Positives
Many thanks to the staff of Sanatoriums.com for their help in choosing a hotel and the excellent organization of accommodation, taking into account the late check-in: all our wishes related to the choice of room were taken into account and dinner was provided. We also ordered transfer to the hotel through Sanatoriums.com, which was very convenient. One of the advantages of staying is a beautiful, cozy city with magnificent nature, clean air, and a well-established health system. Very friendly and qualified staff of the medical part of the sanatorium and hotel, perfect room cleaning.Negatives
The doctor who prescribed treatment procedures approached this superficially, without taking into account individual characteristics and our wishes. There were no explanations about the rules and schemes for taking the drinking course.Answer from Spa Hotel Vltava
Manželům Gern Stanislav a Gern Irina, byla sestrou odebrána anamnésa a změřen TK. Při následné lékařské prohlídce byl s nimi proveden pohovor o jejich obtížích a byla provedena lékařská prohlídka včetně vyšetření krve a moče. Na základě lékařského vyšetření byl každému stanoven Individuální léčebný plán, se kterým byli seznámeni a proti němuž neměli námitky. Též byli seznámeni s možností přikoupení procedur,(měli naordinováno 51 a 52 procedur) a procedur, které nejsou zahrnuty v balíčku komplexní léčby. Též byla každému individuálně doporučena pitná kůra se kterou byli seznámeni a poté jim v předpisu procedur bylo vytištěno který pramen mají pít před snídaní, před obědem a před večeří. Zároveň je uvedeno v jakém množství a jak dlouho před jídlem. Vše je samozřejmě řádně zdokumentováno. Mrzí nás, že klienti, pokud měli nějaké připomínky k průběhu léčebného pobytu, sami nepřišli k lékaři, kde by se vše na místě vyřešilo k plné spokojenosti. Prim.MUDr.Miloš Micka Ved.lék. LH Vltava