references
Елена Грек-Петровская
26.03.2019
Positives
In the hotel, all procedures go strictly according to schedule, without queues. The staff is very attentive and responsive. The atmosphere of the hotel is positive. It’s nice that you can use bonuses. My gratitude to the massage therapist Peter. I recommend the massage ,, Dolce Vita,, THANK YOU for a good rest and treatmentNegatives
for coffee and tea lovers there is no kettle in the room. One masseuse, instead of giving a massage, poured a lot of oil instead of massaging. I was unlucky, as she got sick, and Peter came to replace her.
Нина Буглак
26.03.2019
Positives
Thanks to the organizers, from the meeting at the airport (I ordered a transfer on the website) to the farewell - everything was great! The local guide is friendly, answers all questions, immediately wrote to us and invited us on an excursion (the excursion was included in the package), excellent selection of personnel, guide, transfer service drivers work exactly on time, professionals in their field.Negatives
On the website, when advertising the Vltava Hotel, they showed a spacious “comfort” room, they assured that the room was at least 21 square meters. m, I booked just such a room, but we were put in a very cramped room, where there was no room to simply unwrap a suitcase. After contacting reception later, we were moved to a nice room.
Ирина Пономарева
25.03.2019
Negatives
The staff is very friendly, but, unfortunately, overly emotional. Why do you need soothing music during procedures??? You just can't hear her! Endless shouting, discussion of personal problems, laughter and all this is very loud. Otherwise everything is very decent. Thank you.Answer from Spa Hotel Vltava
Добрый день, уважаемая Ирина Пономарева! Благодарим Вас за оставленный отзыв, рады что Вам понравилось пребывание в нашем отеле. Мы учтем все Ваши замечания и проведем беседу с персоналом. Также мы постоянно работаем над улучшением нашего сервиса, для комфортного пребывания каждого гостя. Надеемся увидеть Вас снова в нашем отеле.
Равиль Агзамов
07.02.2019
Positives
Quiet, beautiful place Friendly staffNegatives
No
Aleksandr Dogonin
25.12.2018
Positives
This was our fourth time staying at this hotel and we knew in advance about its advantages. We are completely satisfied with all the qualities listed in the questionnaire and hope to spend rest and treatment there again. Thank you.
Elena Kostromina
03.12.2018
Positives
Thanks to all the staff of the Vltava-Berounka sanatorium for the warm welcome, for the welcome letter, for the excellent quality of the procedures and their schedule. The food was tasty and of high quality, excellent breakfasts - several types of cheese, ham, salami, 2 types of porridge, a variety of dairy products. For dinner there was always meat, fish and poultry, delicious ice cream, a variety of vegetables and fruits. We will definitely come back again.
Evgeny Kirzner
03.10.2018
Negatives
1. Sometimes procedures start very early (7:10) 2. All procedures are only until 13:00 and therefore there is often not enough time between them and also breakfast 3. It is advisable to extend breakfast until 11:00 or at least until 10:30 4. Hot drinks (tea and coffee) are not served for dinner and there is no electric kettle in the roomAnswer from Spa Hotel Vltava
Уважаемый Evgeny Kirzner, спасибо за Ваш отзыв. 1.Если для клиента процедуры очень рано , расписание процедур было можно поменять на спа-ресепшен 2. Процедуры в отель Влтава всегда до 15.00 часов 3. Завтрак с 7.00 до 10.00 и потом начинается обед с 11.30 до 14.00 , потому нельзя продлить завтрак, на все питание достаток время , что бы между этим были процедуры. 4. У нас в отель нет в номерах чайников. Горячие напитки при ужине можно заказать за оплату у официанта или в ресепшен еще до 21.00 часов лоббы бар, где можно горячие напитки тоже заказать. С уважением, Петрашкова Габриела Отель Влтава
MARINA PETRUKHINA
01.10.2018
Positives
I liked everything very much. The medical staff, maids and all hotel employees were attentive, polite and friendly! Thanks to all of them for the rest and treatment! I would like to return to this wonderful town and to this hotel and to the same doctor Micka Milos' Also, special thanks to sanatoriums.com for organizing the holiday.
Galina Borisova
26.09.2018
Positives
It's nice that the hotel staff speaks Russian, is attentive and polite.Negatives
Small pool, quality of manual massage leaves much to be desired.
Gennadii Ruksha
17.09.2018
Negatives
The most interesting thing is that this hotel did not accommodate us, they said there were no rooms and offered baterfly with an additional payment. My brother and I arrived together, and I booked the Vltava hotel for him, as I already had this hotel. It's somehow very strange. Even if they change the hotel booked, they do not require additional payment. This is not our first time coming here.Answer from Spa Hotel Vltava
Dear Mr Gennadii Ruksha we would like to apologize for inconvenience, due to relocation to the hotel Butterfly. We have been relocated you without any extra charge to the hotel higher category. I would like to assure you ,that you have paid same price as was confirmed in the hotel Vltava. The prices are in our system, and nobody can ask for extra charge. With best regards “ Martina Havlíková Sales&Marketing Department
Mahira Mustafayeva
20.08.2018
Negatives
Food, especially lunch. There was nothing to choose from.
Татьяна Шкапова
28.07.2018
Positives
1. Cozy spacious room overlooking the park. Lots of Russian channels on TV 2, Silence in the room and hotel 3. The staff speaks Russian. 4. Daily entertainment program in the hotel and information about cultural events in other hotels and the city 5, Excursions in the Czech Republic, Germany, Switzerland 6. Varied menu, excellent chef 7. Swimming pool with sauna open 7 hours 8. Excellent head physician Milos Micka and massage therapist Peter Duchnitsky
Tatjana Ryzenkova
08.07.2018
Positives
I thank the company for organizing it, everything was great! We were met, placed in a good room, and returned to the airport on time. Treatment at the hotel also brought results, I will fly back more regularly. I recommend!
STANISLAV GERN
07.07.2018
Positives
Many thanks to the staff of Sanatoriums.com for their help in choosing a hotel and the excellent organization of accommodation, taking into account the late check-in: all our wishes related to the choice of room were taken into account and dinner was provided. We also ordered transfer to the hotel through Sanatoriums.com, which was very convenient. One of the advantages of staying is a beautiful, cozy city with magnificent nature, clean air, and a well-established health system. Very friendly and qualified staff of the medical part of the sanatorium and hotel, perfect room cleaning.Negatives
The doctor who prescribed treatment procedures approached this superficially, without taking into account individual characteristics and our wishes. There were no explanations about the rules and schemes for taking the drinking course.Answer from Spa Hotel Vltava
Manželům Gern Stanislav a Gern Irina, byla sestrou odebrána anamnésa a změřen TK. Při následné lékařské prohlídce byl s nimi proveden pohovor o jejich obtížích a byla provedena lékařská prohlídka včetně vyšetření krve a moče. Na základě lékařského vyšetření byl každému stanoven Individuální léčebný plán, se kterým byli seznámeni a proti němuž neměli námitky. Též byli seznámeni s možností přikoupení procedur,(měli naordinováno 51 a 52 procedur) a procedur, které nejsou zahrnuty v balíčku komplexní léčby. Též byla každému individuálně doporučena pitná kůra se kterou byli seznámeni a poté jim v předpisu procedur bylo vytištěno který pramen mají pít před snídaní, před obědem a před večeří. Zároveň je uvedeno v jakém množství a jak dlouho před jídlem. Vše je samozřejmě řádně zdokumentováno. Mrzí nás, že klienti, pokud měli nějaké připomínky k průběhu léčebného pobytu, sami nepřišli k lékaři, kde by se vše na místě vyřešilo k plné spokojenosti. Prim.MUDr.Miloš Micka Ved.lék. LH Vltava
Liudmila Troyankina
11.06.2018
Positives
Beautiful nature, wonderful climate, well-groomed parks and architectural landscape, healing springs, absence of human fuss, i.e. everything outside the sanatorium allows you to relax in Marianske Lazne very well.Negatives
As for the sanatorium itself, in my case the Vltava sanatorium did not correspond to the level of **** (4 stars) in terms of the quality of services provided. Of all the personnel, only a few meet the professional requirements of this level. There is a very clear preference for Czechs and Germans when providing services. This manifests itself in both attitude and quality of service. The overall assessment of my stay in this sanatorium is satisfactory.
Ivancheskul olha
07.06.2018
Positives
Thank you very much for a well-organized vacation and treatment. I received a lot of positive emotions and, I hope, an improvement in my health. I will definitely return here with my husband!!!!
Nina Lercher
03.06.2018
Positives
Everything OK, clean, quietNegatives
The full board wasn't always something for me😔 Booked 3 examinations with the doctor, only got 2
OLEG CHULJENKOU
20.05.2018
Positives
The most positive segment is the medical staff - very friendly, qualified, from the doctor to the sister, this is the main advantage of this hotel. The second plus is a high-quality renovated pool and a good schedule. Room cleaning is not bad.Negatives
Disgusting staff at the reception. If the hotel values its name, everyone absolutely needs to be fired and this is not my personal opinion - at least 10 more people. They are not friendly and even say hello through their lips and say hello every other time. Everyone has boorish stone faces and when they turn to They make such faces at them as if they are solving the world's problems, and here are some insects. The food is very monotonous - the chef is bad, you need to go and study, for example, at the Pavlov Hotel in Karlovy Vary.
Dmitry Novoseltsev
18.05.2018
Positives
We visited Marianske Lazne and the Vltava-Berunka sanatorium for the first time in the first half of May. Any very minor comments fade against the background of the fantastic beauty of the parks, blooming bulbs and rhododendrons. An excellent vacation spot for those who would like to retire in silence with nature.
Елена Раковская
15.05.2018
Positives
Of all the positive things, I can only name the well-coordinated work of the medical staff. Very competent and attentive doctors. The treatment was well organized, everything was on time. I didn’t have to sit in lines anywhere. perhaps this is all positiveNegatives
the hotel is not worthy of 4 stars. maximum 3, and that’s a stretch. This is not the first time we have vacationed in Mariinsky Lazne and there is something to compare with. we booked two rooms. They offered rooms in different buildings. one of the rooms was so small that there was not even room to open a suitcase. only on the bed. besides, shabby and dirty (walls and ceiling). When I asked to be moved to a more spacious room, they answered that it was not possible. They moved us only for an additional payment of 100 euros. The hotel needs renovation. both the furniture and rooms are shabby. The bathrobes and towels are old, with threads sticking out, washed out. .cleaning of the rooms was carried out haphazardly. The room was not vacuumed for several days. I deliberately left the thread on the floor, it stayed there for 4 days. The dust from the window sill and furniture was not wiped off even once. Now about the food: in general, I didn’t like the products of the lowest quality. Tomatoes are the cheapest, and therefore not tasty. and not always. mainly salads - cabbage in different variations, celery, radishes, carrots and iceberg lettuce. tomatoes and cucumbers not always. bell pepper for 10 days - not once. from fruits: oak kiwis, cut into halves, cut oranges, apples and pears. once there were green bananas. and this is not all at once, but one by one. sometimes apples and kiwi, sometimes oranges and kiwi, sometimes apples and pears. in general - complete savings. The hot dishes were generally tasty. but no frills. for dinner two types of meat and fish. Our vacation, unfortunately, was ruined. but they paid for 4 stars.
Aleksander Pakhomov
12.05.2018
Positives
Due to our late arrival at the hotel, we did not have time for dinner. Therefore, it was nice to receive food sets prepared in advance for us at reception.Negatives
In the evening on the day of our arrival and until the morning, the hot and cold water in the hotel was turned off. The administration, although they knew about this in advance, did not provide at least our room, and judging by the morning complaints of some residents, apparently all other rooms with either technical or drinking water. Judging by the “dry” start of breakfast, there was also no emergency supply of water in the dining room (when the water was turned on later, everything was out of place).
Людмила Грошева
18.04.2018
Positives
The medical staff is very friendly, the food is varied and tasty. We liked everything.
IRINA Kravchenko
14.04.2018
Positives
Good location. Very polite staff especially during some procedures. Nice pool and sauna. The head doctor of the sanatorium speaks Russian well and understands the problems of patients.Negatives
In some offices it blows because the windows are open. The food is quite monotonous and the fruit runs out quickly. The doctor on the 5th floor does not understand Russian well and examines patients inattentively. We come for the second time and there is less cereal for breakfast.
Valerius Rein
08.04.2018
Positives
We have been staying at the Vltava sanatorium for 3 times already. We really like everything. The treatment is excellent, the staff is friendly and attentive. The rooms are clean, the food is normal, there is a choice. But I especially wanted to express my deep gratitude to two of your employees (i.e. the employees of sanatoriums.com. ),Peter and Nastya, unfortunately I don’t know their last names. For their help and responsiveness, for their patience and attention. They always called back and helped us all a lot. THANK YOU!!! Your client Svetlana Belkova.Negatives
They are simply not visible.
Ольга Реннер
08.04.2018
Positives
Everything was just amazing! Bravo Sanatoriums.som. Next year we will order only from you. We have been relaxing in this Vltava hotel for the third year in a row. We recommend it to everyone. Last year two families came from Russia on our recommendation. This year my friend from Germany, who is still impressed. Thanks everyone.
Nelli Bazanov
03.04.2018
Positives
everything corresponds to the price.Negatives
This year there was a bad schedule of procedures, after water, warm procedures you need to give rest. At 10-00 you are already free, but you are running around the procedures. There is no time to have a quiet breakfast.
Elena Jankov
03.04.2018