references
Лилия Сузанович
23.04.2024
Positives
I liked it very much. Good specialists, quality services, attentive staff, excellent food, beauty and cleanliness❤️❤️❤️
Кириакия Чамурлиева
19.11.2023
Positives
I want to note the work of the medical staff, it’s just super, everything is clearly on time, there are no words to describe the admirationNegatives
Unless the doors to the balcony close
Elena Smirnova
27.10.2023
Positives
Nice atmosphere from the staff.Negatives
Bad massage, although at extra cost. Have you had a massage at the market? No? These are the sensations you will get when you come for a massage with Elnara. One room for two masseuses who constantly talk loudly and laugh. I think: isn’t it above you?
Yelena Lyovina
29.07.2023
Positives
I liked everything. The procedures took place at the appointed time without any queues. The entire staff of the sanatorium (from medical staff to maintenance staff) is friendly and responsive, everyone is busy with their own business. Everywhere is clean. The food is good.Negatives
I advise you to come to the sanatorium with a passed medical examination, with a blood test for hepatitis C and G (it turns out it is mandatory and costs 12 mana). We lost a whole day undergoing a medical examination. These are their rules.
Mobil Rustamov
19.04.2023
Positives
NoNegatives
I booked a room for 7 nights for my father on sanatoriums.com. Dad went and on the day of arrival they said that the room was occupied and an online reservation did not count and he was placed in another sanatorium. Be careful when you book.
Aleksandr Tarasov
24.11.2022
Positives
Very helpful staff, excellent foodNegatives
It would be nice to organize leisure time after the procedures, entertainment programs
Igor Lastov
06.11.2022
Positives
Quite a decent number of rooms, clean, fresh, good bed. The staff of the sanatorium itself is very compassionate, they always try to help in any way they can. By the way, I also really liked the food, although they write different things here. Well, yes, there are not enough boiled and dietary dishes, but the food is tasty and relatively varied. Overall, I am extremely pleased with the price-quality ratio. If only there was a more stable Internet here and a better gym, I would move here to live, maybe even with treatment.Negatives
If you take accommodation for 7 days, you are unlikely to receive 7 days of treatment, so do not believe the description on the website. I arrived on Saturday afternoon and found out that the medical department was no longer open on Saturday, and on Sunday too, so even to donate blood I had to wait until Monday. The efficiency and professionalism of doctors is also questionable. The only ones who did not have any complaints were the dermatologist and the ultrasound doctor. The head doctor does not understand what a hemangioma is, the therapist mistook my tripets for a tumor, because... there was a nevus on it. If you are used to the fact that you don’t have to wait an hour in line for a doctor, get out of the habit; for the first 1-2 days you will only sit in endless queues to go through all the specialists and get a treatment plan, i.e. sit for 50-55 minutes for a 5 minute appointment. So that you understand, some of the doctors (for example, a nutritionist and a urologist) with whom you will wait in line will simply refer you for an ultrasound, so that later you will still have to wait in line for an appointment with them based on the results of the analysis. The ultrasound doctor is good, but be prepared to wait 2-2.5 hours for your turn, because... they send everyone there. They will give you a number (although they won’t explain why), it turns out that this is the number of the queue for an ultrasound, but it still won’t help you understand what time you should arrive, you’ll just go in once an hour and see if people with numbers are sitting there in front of you (and don’t even think about being late for your turn, you’ll have to go last) As a result, I still managed to take a bath 3 times during my 7 days of stay (from Sat to Sat), for which I thank the staff who are directly involved in the procedures. There are no complaints about them, although almost no one understands the language, but in theory they don’t have to, so this is not a minus, but just a small drawback (if only they knew English, but they don’t either). The treatment equipment is a bit old and slightly worn out, but it works. There are also no complaints about Vanny, although instead of a wooden knife, they use a metal shoe spoon to clean off naphthalan, which is a little unpleasant in terms of sensations. The staff in the “spa” area where the gym was located is always absent; they don’t know anything about the equipment of the gym, so they can’t help. But in general, this does not interfere with your studies, as long as you don’t have any questions. I would like to visit a massage therapist, even for money, but I couldn’t find where to do it. I didn’t even find any paid programs or services. Internet is very weak at times
Gulnara Suleimanov
21.10.2022
Positives
We booked through Sanatoriums.com and were not disappointed. I recommend it to everyone. The hotel itself, its staff, treatment deserve the highest praise. Thanks to Dr. Rene for the good treatment results. The rooms are spacious, very comfortable and clean. Cleaning is good. Thank you all so much!Negatives
Slow Internet, restaurant and food monotonous. Unfortunately, the schedule for attending procedures is not thought through. The first day was simply torture, unsystematic work at the spa reception, two girls distributing the schedule for taking tests and receiving procedures, worked very slowly and did not have time to serve the huge flow of vacationers, it seemed that they were incompetent. Thus, I especially want to draw the attention of the sanatorium management to the unsystematic work of the spa reception.
Vladimir Bogachev
03.10.2022
Positives
Good location, weather, cozy rooms, friendly and helpful staff. Special thanks to the representative of Sanatoriums.com Murshud Zeynalov. He treated me with great care (I called in advance, discussed all the details, met, escorted, helped with exchanging money on the weekend).Negatives
The food, compared to the previous stay in 2019, became much scarcer and poorer. There wasn't enough variety. The famous ayran, which we loved to drink for breakfast, disappeared somewhere. Vegetables for breakfast have completely disappeared. There are only two types of bread. There was practically no lamb. The famous Azerbaijani pilaf was served only once (we thought we wouldn’t try it at all on this visit). The “mess” with getting doctors through and getting a schedule of procedures at the reception intensified. Huge queues and complete nerves. We lost a day and a half. Everything was more organized before.
NURLAN MUKHANOV
29.09.2022
Positives
The condition of the sanatorium is good, it is clear that it was originally built with high-quality materials. The surrounding area is also well-equipped - fountains, paths, gazebos, etc. Meals are buffet style, fresh food, extra pounds are guaranteed. The equipment is also of high quality.Negatives
Video that the service is not at the level we would like. Apparently, there is more emphasis on budget destinations, so those who want more service may be disappointed.
Альфия Жайсанбаева
16.08.2022
Positives
Competent medical staff. Well-equipped physiotherapy department. The clarity of the reception desk in the medical center and in the hotel! The waiters in the restaurant are excellent - always neat and polite, and do their job quickly! Excellent evening program - Islam is a professional singer and organizer of entertainment programs!Negatives
The rooms and indeed the entire hotel need renovation! Shabby towels and bed linen. For five stars the level of the restaurant does not correspond - the food is monotonous and often too salty! Surprisingly, during the fruit period there are very few and unripe fruits!
Татьяна Козлова
10.08.2022
Positives
My husband and I went (for the first time for medicinal purposes), and were very pleased! Wonderful hotel, large well-groomed area, excellent clinical and treatment facilities! Thanks to the efforts of the staff, we felt very calm, cozy and comfortable. In this hotel, everyone is happy to see you - starting from the bathhouse attendant (I had Safora - a very caring person who sincerely worries about progress in treatment), wonderful maids - attentive and unobtrusive. Excellent cuisine, quite a decent menu and very tasty food! (I wanted to lose a little weight, but I didn’t succeed, the food was very tasty). Special thanks to the doctors - they are interested in helping you, but there is no hint that additional paid procedures are required. Liked everything!
Александр Азимов
10.08.2022
Positives
Liked everything. Helpful staff, Delicious and fresh food, Clean rooms, Amazingly kind people, I got everything I planned from the treatment. Made a lot of friends. I will definitely come again. Thank you
Светлана Нефедова
05.06.2022
Positives
I would like to note the good work of doctor Rubaba Khuseynova. Competent, attentive, conscientious doctor.Negatives
The accommodation when I arrived was terrible. A room with a small window facing the kitchen, which could not be opened due to the constant noise from the kitchen hood, which prevented sleep. .No balcony. Only after three days of effort, and a conversation in a raised voice with the involvement of management, was it possible to change the number to an acceptable one. The medical reception desk is unacceptably slow. Two people describe procedures, change appointment sheets extremely slowly, which creates queues, people get nervous, and swear. It is necessary to increase the number of registrars, at least in the high season, when there is a large influx of vacationers.
Akbota Mussabayeva
20.01.2022
Positives
Very good sanatorium. Clean and comfortable. Doctors and medical staff work at 100%. The food is varied. There are a lot of vegetables and greens. The location is a very calm place. I would like there to be a library with different books and more TV channels. I advise everyone to come for a longer period to get at least 10 naftalan treatments.Negatives
Cold pool cold massage room
Евгения Мишакова
29.12.2021
Positives
Check-in to the resort went quickly. On the first day of arrival at 12 noon I had time for lunch, and to see the doctors and even the first procedures. Therefore, I advise you to arrive no later than 12 noon, so as not to waste a day, and not on Sunday, because on Sunday doctors and all procedures do not work. The hotel-sanatorium is excellent in terms of quality of stay. My room was good, but the hotel was just a little tired. Bed linen was changed every two days. A towel too. Every day they cleaned and brought water to the room, you can make tea. The food is varied and excellent. I wish there was fish more than once every 10 days. and more often. Doctors: the dermatologist is excellent, other doctors lack clarity in their schedule. Treatment: naftalan baths are excellent, the staff is polite and helpful. Other procedures are excellent. The location of the hotel is within walking distance from the city of Naftalan and other sanatoriums.Negatives
Before the trip to Naftalan, I contacted the sanatorium via WhatsApp. And the staff did not warn us that we should take care of our clothes. It’s worth taking specially black clothes, because naphthalan will stain everything and throw it away. Those. the clothes you will have for everyday wear at the sanatorium, preferably black. Work with doctors is not well-established; from time to time doctors may not come or change their schedule. For example, I wanted to pay for ENT procedures in advance, but they told me that they don’t know whether the ENT doctor will come on Friday or Monday? An ultrasound specialist was also supposed to come, but she didn’t... The system at the reception was not set up according to the list of procedures. Eternal queues are an internal flaw in their system. The hammam is not open on Sunday, the day when there are no procedures at all! Rave! There are also eternal queues in the physiotherapist department - they need to debug the system.
Dmitry Nekrasov
02.12.2021
Positives
Wonderful, friendly staff. Qualified doctors. Comfortable, clean rooms, daily cleaning. Well-functioning transfer, excursions. Excellent pool, hammam, massages. Good food.Negatives
The website did not indicate all contraindications for naftalan therapy. Due to this, the planned treatment had to be cancelled. The food is tasty, but monotonous.
Сергей Ткачев
29.10.2021
Positives
I liked the sanatorium. The treatment was at the proper level. The staff was polite and attentive. The food was good, but I wished there was fish (and they only gave it once in 15 days). There were no seasonal fruits and berries: melon, watermelon, pomegranate. Best wishes!
VIACHESLAV KHORUZHIY
25.10.2021
Positives
High-quality medical procedures, well-organized leisure and food. Many thanks to all the staff of the spa hotel for their highly professional work.
Jeyhun Rasulov
24.05.2021
Positives
Very friendly helpful staff! You get a positive feeling from the first minutes of arrival from the reception and this continues for the entire duration of your stay. The treatment is also excellent. Thanks everyone!Negatives
Some small shortcomings do not correspond to the level of a 5-star hotel
Бурхан Тажиев
28.06.2020
Positives
Hello! Your naftalan works wonders, it helped my mother a lot. That's why we wanted to come to you in 6 months. But unfortunately, due to the pandemic, it didn’t work out. But we hope everything will be fine and we will come to you again! See you soon! 🥰🥰🥰Negatives
There are no cons.
Ирина Гаврилова
03.04.2020
Positives
We liked everything, we dream of coming to your sanatorium in October! thanks to the staff of the resort!
Генриетта Жихорева
01.04.2020
Positives
Positive rest at minus 4.Negatives
There was a constant smell of sewage from those who were occupied in the rooms at the end of the corridor. The hotel does not look 5 stars. Standard rooms need renovation. Will replace towels that are already worn out.
Надежда Самохина
01.04.2020
Positives
The treatment and examination by doctors was good.Negatives
The rooms on the second floor where standard holiday rooms were located require renovation. The towels they provided were worn out and some were even torn. No napkins in the rooms. The hotel does not look like a 5 star.
Виктор Самохин
01.04.2020
Positives
The treatment is normal, the food too.Negatives
The second floor does not look like a 5-star sanatorium, but looks like a 3-star sanatorium. The rooms are also not very well maintained, the towels they provide are already worn out, there are leaks everywhere in the bathroom, they don’t provide napkins in the room. I wanted it to be better.
Галина Попова
30.03.2020
Positives
Nice resort, clean, comfortable. Not everything we would like was available, but this is due to the current situation. The fitness center and swimming pool were closed. The treatment is decent, the staff is polite and friendly. The area is magnificent!Negatives
Please change hand towels! It is not appropriate for a hotel that positions itself as a five-star hotel to offer guests towels with frayed and torn edges. It's not such a big financial cost.
Ирина Скуратова
23.03.2020