references
лидия идавайн
05.08.2016
Positives
The location of the sanatorium is convenient, and the attitude of the sanatorium workers towards vacationers is quite attentive. Excellent service at the reception desk by Alina, a person in the right place.Negatives
The Internet works very poorly in the 21st century, you need to pay attention to this. The gastroenterologist's equipment does not stand up to criticism - it completely sucks. The renovation on the 10th floor was done in bad faith, the whole thing is a blunder. I don’t think it’s appropriate to install bathtubs in rooms where the musculoskeletal profile of the sanatorium is much more convenient than a shower. I would highly recommend that the management of the sanatorium pay attention to customer service at the reception desk in the pool, is it really so difficult to install a number system so that people sit and wait for their number to light up, and not crowd around the counter, creating inconvenience for themselves, and especially for the receptionist. Well, otherwise everything is fine, thank you for the treatment and rest. I would like attention to be paid to the above problems , next year we hope to visit you for the 4th time.
Alexey Leyzerovich
04.08.2016
Positives
The excellent experience at the resort outweighs the shortcomings noted belowNegatives
There is no complete time planning for procedures, which leads to unnecessary queues for some of them. Catering differs for the worse from what is usual even for average European resort hotels. Some custom-made dishes do not always live up to their name and may not be tasty.
юдель мельман
04.08.2016
Negatives
There is no thermometer in the sauna and there is no hourglass; the showers in the pool do not work well
Виктория Ясенская
01.08.2016
Positives
A wide range of procedures, attentive staff, there is the possibility of additional examination (with additional payment). Excellent swimming pool with unlimited visits (one hour every day). Clean room, thoroughly cleaned, towels changed every day (I lived alone in a double room, so they changed two sets of towels for me - with the abundance of water procedures, one would not have been enough for me). The food is plentiful and varied. Cottage cheese, salads and signature cutlets are especially good. Wi-Fi works great (even in my room on the 9th floor). Close to the city center (even though the town is small, it is pleasant to walk around and the walk around the lake is pure pleasure). Behind the sanatorium to the Neman there is a pine forest, my window from my room looked out onto it, the view is beautiful.Negatives
Perhaps there is no particular negative, but I will note the extreme workload of the doctors, which is why even the first examination is superficial (in my case there was practically none: they measured my blood pressure and looked at the documents I brought - tomography, ultrasound and blood tests). But at the same time, the doctor was attentive to my complaints about fluid retention after the first days of drinking water, changed the water and adjusted the set of procedures. The old medical building requires renovation (the contrast is especially striking compared to the modern swimming pool building). The coffee and cocoa at breakfast are terrible, but you can get excellent coffee from the local cafe, which also has a coffee machine on the ground floor of the 10-story building. True, I mostly made my own coffee - I had an electric kettle in my room.
Татьяна Карпова
20.07.2016
Positives
The treatment is excellent, the vacation is wonderful, there are many places for leisure. Special thanks to the florists of the city, such beautiful flower beds are rare.Negatives
No
Marina Lottamois
13.07.2016
Positives
I really liked the work of the girl at the reception who received us on June 27, 2016! It's a pity I didn't remember his name in the bustle... Wonderful man! Our room service was great! Even unexpected! Sorry that the review is chaotic, but this is my first trip to the sanatorium.. We drove from Finland to you..Negatives
....change the quality of treatment in the questionnaire to the quality of preventive treatment... This will be more accurate. If the client purchased a package with a luxury number, then parking for the car must be assigned to this luxury number. You have a terrible situation with free parking spaces. Cars are parked even at the exit of the sanatorium, which is a gross violation. The food from the times of the USSR was also not impressive. The sad faces of the service staff in the dining room evoked sadness. Upon leaving the mud bath, I was told to wash and dress in 4 minutes! I understand that the service staff is also not made of iron, but the schedule of procedures is clearly lame in drawing it up! I have to get up early for work, since my working day starts at 6.00 in the morning.. And I still have to get to work)) I arrive at the sanatorium and.. the first procedure is at 8.10! They didn’t even ask me if it was convenient for me! During the paraffin procedure, I was asked to arrive earlier than my designated time, which did not fit into my plans. I missed the last two procedures for this very reason! The aqua massage was carried out without a preliminary survey, and what pressure would I like to receive? I received it well, my shoulder hurt all the way back))) Conclusions were drawn and I was also taught by pensioners from Israel HOW to get everything you need from you and not be disappointed.. Yes, a doctor’s appointment for two people suffering treatment in a sanatorium does not take 10-15 minutes will identify all the problems..And on June 27 you did not have a large influx of clients, so the doctor’s appointment time could also be adjusted. The indicated number of procedures in the package needs to be clarified.. That a couple of procedures in 7 days are these 35, so to speak, procedures.. And write in capital letters on your website that all your very good procedures are PAID! Thank you!
Александр Козлов
12.07.2016
Positives
Personally, I was satisfied with everything.Negatives
crisis, few vacationers.
Raja Rotberga
11.07.2016
Positives
We liked everything very much, we will definitely come again
Boris Gurari
10.07.2016
Positives
THE CONDITIONS FOR ACCOMMODATION, TREATMENT AND FOOD ARE VERY GOOD, THE STAFF IS TACTICAL AND ATTENTIVE... THANK YOU FOR YOUR CLEAR WORK WHEN BOOKING THE ROOM.
Ольга Дрындина
04.07.2016
Positives
excellent location. Nearby a water park and other entertainment. Bed linen and towels are always clean and changed constantly, good work at the reception.Negatives
Don’t call these rooms junior suites, disgusting pull-out sofas on which it is simply impossible to sleep, treatment will not help your back, there is no activity at the cultural center, a lot is written on papers, but in reality it is not.
Elena Tsapp
01.07.2016
Positives
Very friendly staff. Nice pool with spa and baths. Quality food.Negatives
Shabby furniture in the rooms. My visit to the sanatorium coincided with the state. holidays in Lithuania, as a result, out of 6 days of stay, I received only 4 days of the procedure.
Zoja Zolotuhina
01.07.2016
Positives
We had a very good rest and healing. Everything is great!
надежда хеленди
26.06.2016
Positives
very friendly staff, expertly selected course of treatment,Negatives
there are no cons.
Зоя Борисенкова
20.06.2016
Positives
Staying in San.Belorus (Druskininkai) left a good impression and pleasant memories. The treatment was quite intensive, but there was still time for rest. Enhanced nutrition, I gained one kg, despite my activity. The staff is polite and attentive. Even the weather during this period was warm, without rain. I thank everyone and hope to see you again.Negatives
I would like to have more fruit at the dinner table. I hope this is a seasonal problem. There are few interesting activities in your free time inside the sanatorium.
Зоя Борисенкова
20.06.2016
Positives
Staying in San.Belorus (Druskininkai) left a good impression and pleasant memories. The treatment was quite intensive, but there was still time for rest. Enhanced nutrition, I gained one kg, despite my activity. The staff is polite and attentive. Even the weather during this period was warm, without rain. I thank everyone and hope to see you again.Negatives
I would like to have more fruit at the dinner table. I hope this is a seasonal problem. There are few interesting activities in your free time inside the sanatorium.
Валерий Мельник
03.06.2016
Positives
The treatment is good. Old traditions have been preserved and new ones have been added.Negatives
The furniture in the room requires repair or replacement.
Ilia Katze
02.06.2016
Positives
Thanks to all the staff of the sanatorium and especially the doctor!
Jelena Stsimborskaja
29.05.2016
Positives
Who wants to improve their health - an excellent sanatorium! Treatment facilities - everything you want - mud, mineral water, massage, inhalations, gymnastics, spacious swimming pool, baths. Everything is scheduled, friendly staff. Especially suitable for relaxation and treatment with children, The food is dietary, healthy and tasty, for those who have a sick stomach or need a diet, this is the solution. I was on vacation alone, someone said that there were a lot of children in the sanatorium, that it would be noisy. The children live separately in the children's building, no one bothers anyone. Successful The location of the sanatorium is the city center, The town is surrounded by greenery, now chestnuts, lilacs, beautiful flower beds are blooming, in the evening there is a singing musical fountain, cafes, street concerts, In general, I liked it, if possible, I will definitely come again!
Людмила Потапова
28.05.2016
Positives
+ Buffet for breakfast: you take what you want and as much as you want; + comfortable residential rooms; + modern TVs in the rooms; + A large number of treatment procedures + incl. for children; as well as vertical baths, whirlpool massage, sports equipment room and much more. etc.; + I liked the unobtrusive work of the staff, for example. such as: waitress in the 1st hall of the Yurgin dining room; permanent leading nurse. sister in the baths; One can especially highlight the leader in the “aqua massage”, as well as in the dry carbon dioxide baths “Baden-Baden”; + very good swimming pool, which has: sports tracks, jacuzzi, underwater massage, Russian and Finnish steam rooms; there is internet, a hairdresser + much more; the territory is beautifully decorated; outside the sanatorium there is a cable car "AquaPark" - "SnowArena"Negatives
Only that “it’s impossible to try everything!”
Марина Александрова
22.05.2016
Positives
Excellent medical facilities, a large number of procedures included in the price of the tour, very friendly staff. Excellent food. Magnificent pool and spa area. The sanatorium is located near the center and next to a beautiful park on the banks of the Neman. I would be happy to come to this resort again.Negatives
Weaknesses include the furniture in the rooms, which has seen better days. Considering that one of the specialized areas of treatment is problems with the musculoskeletal system, I would like to see more comfortable orthopedic mattresses on the beds, not to mention the sofa and armchairs in the junior suite, it is almost impossible to use them due to their advanced age
Ольга Кожевникова
14.05.2016
Positives
Location is a 5, the food is very tasty, even unexpected for a sanatorium
Светлана Грановская
11.05.2016
Positives
If possible, I will definitely go next year - I liked everything!
elena beresford-rawlings
01.05.2016
Positives
Happy Easter!!! I wanted to write a review in the 2 reviews magazine." But, unfortunately, it was not in the reception desk. And there was no time to look. We were greeted very well, the canteen workers are VERY attentive, friendly, and welcoming. Mostly, the medical staff is friendly, delicate, and tries to help. It is very difficult to give a correct assessment of the work because over the years an average and general approach to the patient has been developed, and we are all different and in a short communication it is difficult for the doctor to find the right solution and we cannot expect a miracle of recovery. Personally, my state of health was not very comfortable, but I’m afraid to give an assessment because it helps a lot of people and they come more than once.And this says a lot.Negatives
Of course it’s a pity that treatment has become so expensive, but it hasn’t changed much. I think that only the doctor who has seen you since birth will help, knows all the problems of your parents and himself, of course, not from the baseboard. In any case, you need to maintain your health, relax and rest. The town is wonderful, well-kept and the people are friendly. All the best to all the employees of the sanatorium!!!
Михаил Батушанский
25.04.2016
Negatives
There was little information about purchasing vouchers. It could have been purchased cheaper with a minimum number of procedures. This suited us
Владимир Борисенко
29.03.2016
Negatives
On Friday, Saturday, Sunday after dinner, you cannot go to the 2 bathhouses located in the pool area; 7-9 people sit in both. Horror. About taking a steam bath. You don't have to talk. It’s a pity that Mr. Manager and the head. Marketing departments do not control work at the same time. On the second floor at the same time, 3 baths are heated, 3 times larger in size, but up to 5 people wash in them. The head of the marketing department suggested that during this time, residents of suites and junior suites (out of a total of 20) should be allowed to visit the second floor bathhouses if they wish, in order to relieve the situation. The answer was harsh - this is a paid service. At the same time, there is a complete misunderstanding of the situation that the hotel itself does NOT PROVIDE this service for money 2-Answer from Spa Hotel Belorus
Здравствуйте уважаемый Владимир! Сауны в санатории работают с 16.00 до 21.00. Естественно, после ужина это "час пик" по количеству людей. Мы не можем указывать гостям санатория посещать сауну в конкретное время, но всегда подсказываем, когда меньшая загруженность. Вы также могли приходить в сауну в период между 16.00 и 18.00 и спокойно отдыхать. Также наш менеджер говорил Вам, что сауны на втором этаже действительно платные, именно поэтому там меньшее количество людей и платить за них может любой отдыхающий санатория. С уважением, менеджер санатория "Белорус" Povilas Dakinevicius.