references
Positives
great location, nice staff both in the restaurant and in the medical unit, cleaning on time, everything is cleanNegatives
please pay attention to the massage procedures too... this is a very important part of relaxation and prevention... and in this hotel there are no qualified massage therapists... but I would like to
Positives
We have only positive emotions from staying at the hotel. The rooms are comfortable and spacious, ours had a view of the city, they have everything you need. The staff is beyond praise, very attentive and friendly. The manager is an expert in his field, guests feel at home. The food was simply magnificent, very varied, for every taste and most importantly healthy. We didn't even gain extra pounds, which is very important. We certainly recommend this hotel and will definitely return again.Negatives
Everything was wonderful.Answer from Spa Hotel Central
Уважаемая Мария, благодарим Вас за великолепную оценку нашего отеля и труда нашего персонала. Мы все стремимся достичь того, чтобы наши гости чувствовали себя как дома!
Positives
We felt good. Thanks to all the staff, kitchen and everyone who made our stay so nice.Answer from Spa Hotel Central
Herzlichen Dank, Frau Schuller! Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben.
Positives
Overall nice hotel, friendly staff. Good location.Negatives
Small dining room, aisles between the tables that are far too narrow. Always eat cold and portions that are too small, and most dishes without sauce. Bar closed, no possibility to order drinks.Answer from Spa Hotel Central
Уважаемая госпожа Рековски, все блюда /ингредиенты, граммаж/ приготавливаются в соответствии с калькуляционными картами, утвержденными врачом-диетологом. В случае недостаточного по Вашему мнению объема пищи в порции Вы могли заказать экстра, или неограниченно воспользоваться шведской линией. Блюда выдаются при температуре 70 градусов Цельсия. В баре на столиках находятся кнопки - вызова официанта. К сожалению Вы ими не воспользовались. Желаем Вам всего наилучшего и надеемся на понимание.
Positives
I really enjoyed my stay at the sanatorium. 1. Cozy room. 2. Very good location of the sanatorium itself. 3. Friendly staff. 4. Excellent treatment. 5. Great food. I thank all the employees of the Central sanatorium and the organizers of the trip sanatoriums.com for their attention, kindness and excellent attitude towards vacationers and their work!Answer from Spa Hotel Central
Уважаемая Ирина, от всей души благодарим Вас за великолепную оценку труда всех работников и организаторов! Мы очень рады, что Вы хорошо отдохнули.
Positives
Parking directly in front of the hotel. Interpreter at doctor's consultations and in the office to the left of reception was very nice and helpful.Negatives
Tables and chairs are set up much too closely, there is a lack of rolls and bread on offer, and sometimes there are no rolls and croissants available for breakfast. Tea selection only 3 types, dessert very monotonous. Very nice hotel bar - unfortunately closed!!!Positives
Very well rested!Answer from Spa Hotel Central
Wir freuen uns sehr!
Positives
Good afternoon, I was at the hotel in February 2023, I liked everything very much, excellent location, good healthy food and very attentive staff. Thank you very much NellieAnswer from Spa Hotel Central
Уважаемая Нелли, мы очень рады, что Вам в нашем отеле все понравилось и что Вы хорошо отдохнули. Надеемся, что Вы вернетесь к нам!
Positives
Thank you for wonderful days at the Central Hotel! This was our first time choosing this type of holiday, but we were very pleased! The hotel is very conveniently located, close to all sources, the road is on flat ground, the closest source is 1. The hotel is clean, tidy, polite staff, attentive director. We were on holiday with small children. They met us halfway regarding check-in and check-out times. The procedures were conveniently scheduled for me and my husband, so that we could take turns attending them and the children always remained under supervision. The procedures themselves were done on time, politely, and carefully. They cleaned the room after the child slept, they always asked if it was comfortable for us if we were in the room. The food was varied: there were always vegetables, vegetable salads, meat and fish or vegetable dishes, amazingly tasty cream soups, broths, and borscht were offered for main course. Everything was fresh, cooked with the optimal amount of salt, spices and sauces could always be taken separately. Small-sized baked goods, which, in my opinion, is very rational. Different types of bread, there were always 2 types of cereals for breakfast, which I personally really love. Special thanks to the waiters for their attention, always a clean table and smiles! I was very pleased with the presence of a swimming pool; my eldest daughter enjoyed swimming there. We sincerely thank the hotel director and all the staff for a wonderful stay! We wish prosperity and stability to this wonderful hotel!Negatives
There is nothing to write here. Perhaps just express your wishes for the sauna: maybe at least one visit can be included in the price of the stay, or the price can be changed if you book there. Of course, if there is such an opportunity. This was not an important point for us.Positives
I was pleasantly surprised, just a wonderful hotel. I liked the food and treatment and the staff and cleanliness; in this hotel you feel like a long-awaited guest.Negatives
There are no comments at all, that rare case when everything is perfectAnswer from Spa Hotel Central
Уважаемая Татьяна, от всей души благодарим Вас за Ваши хорошие слова! Мы стремимся, чтобы наши гости чувствовали себя как дома.
Positives
I was very pleased. I would like to say thank you again. See you soon. LidiaAnswer from Spa Hotel Central
Vielen Dank, Lidia. Wir sind froh, dass es Ihnen bei uns gefällt. Bis bald.
Positives
I would like to thank the Sanatoriums company for the excellent organization of transfer from the airport and also back, I was worried that there would be inconsistencies, but I was met and driven quickly, the drivers are very nice people, thank you!!! As for the sanatorium, we can say that it’s not bad at all, the room was good, the size was good, it was warm and clean, the cleaning was good. The restaurant has good quality food, but not a lot of choice. There are not enough desserts, but maybe for the better you can get better from dessert 😀. Well, if you seriously wanted something sweet for tea at lunch, and for dinner there were some donuts and ice cream. The procedures were not enough; it was necessary to take an expanded package of procedures. I got 2/3 a day. Yes, thanks again for the gift trip to Prague, again to the company Sanatoriums, the weather was excellent, Prague was beautiful, thanks to the guide too, she tried to give a lot of information and entertain tourists. Next time I would probably choose more procedures and probably better buffet food (there would be more choice).Positives
This was my first visit to Karlovy Vary. Everything is at the highest level, the staff is above all praise, attentive, responsive, smiling, everyone would be happy to turn to anyone. The food is varied and tasty, the location is excellent, everything you need is nearby, everything is clean, the procedures are at a decent level, very good results after gas injections, and, of course, water. We stayed for two weeks, we will definitely return. Many thanks to the guys at the reception, the wonderful girls in the restaurant, the wonderful medical staff, especially Dr. Anastasia and of course the maids, we thank you from the bottom of our hearts!Negatives
There is no negativity at all.Answer from Spa Hotel Central
Уважаемая госпожа Романюк, от всей души благодарим Вас за высокую оценку труда нашего персонала! Мы рады, что Вы хорошо отдохнули и набрались сил!
Positives
I liked everything. I was on vacation with my 8-year-old child. Wonderful polite staff. Excellent medical staff! Good room cleaning. Varied and tasty food. Thank you very much to everyone. See you soonAnswer from Spa Hotel Central
Уважаемая Елена, огромное спасибо Вам за высокую оценку труда нашего персонала! Мы очень рады, что Вы с ребенком хорошо отдохнули, и надеемся, что Вы опять вернетесь к нам!
Positives
Excellent location of the hotel. The excellent work of all the staff should be noted. The food is very good, excellent quality and variety of dishes. I would especially like to note the work of the staff in the restaurant. I really enjoyed the atmosphere during my short stay at the hotel. Room cleaning is good. I advise you to book rooms in this hotel. I'll definitely come next time.Answer from Spa Hotel Central
Уважаемая Ольга, благодарим Вас за высокую оценку нашего отеля и персонала! Надеемся, что Вы опять вернетесь к нам!
Positives
Very nice location. Friendly and nice staffNegatives
Sauna against paymentAnswer from Spa Hotel Central
Sehr geehrter Herr Michel, vielen Dank für die positive Bewertung unseres Personals! Unsere Sauna ist privat und bietet die Intimität an, deshalb kostenpflichtig.
Negatives
I would like to say that the bathrobe is not okay (very difficult to find suitable ones) and slippers do not give love at all, as with such poor quality.Answer from Spa Hotel Central
Sehr geehrter Herr Enders, vielen Dank für die positive Bewertung unseres Hotels. Was betrifft Bademäntel, bemühen wir uns allen Wünschen unserer Gäste entgegenkommen, aber manchmal ist es nicht möglich.
Positives
Everything was wonderful, special respect to the transferAnswer from Spa Hotel Central
Уважаемая Эрна, мы очень рады, что Вам понравилось в нашем отеле!
Positives
The location is great! In the very center, everything is close. The service is great!Negatives
Paid saunaAnswer from Spa Hotel Central
Уважаемая Марианна, благодарим Вас за хорошую оценку труда нашего персонала! Наша сауна приватная, обеспечивает интимную обстановку, поэтому платная.
Positives
If I had known in advance that there were no procedures on Saturday and Sunday, I would not have wasted 3 days and, instead of going on Friday, I would have started the procedures on Monday. I am very pleased with the health worker Anya. From all restaurant employeesAnswer from Spa Hotel Central
Уважаемая госпожа Мурадян, спасибо за высокую оценку наших работников. В субботу проводятся процедуры до 15 часов. О том, что в воскресенье не проводятся процедуры, указано на сайте. Желаем Вам всего доброго!
Positives
There was nothing worth mentioning. Thank God we only booked for a weekNegatives
The staff of the hotel, restaurant and in the spa area had no knowledge of German, English or French other than Czech and Russian. Therefore completely unsuitable for spa guests from these countries.Answer from Spa Hotel Central
Sehr geehrter Herr Reiland, derzeit sprechen wirklich nicht alle Mitarbeiter Englisch und Deutsch, aber wir waren bereit, alle Ihre Fragen an der Rezeption und in der Reservierungsabteilung zu beantworten. Das Wichtigste für Sie ist die Qualität der Verpflegung und die Durchführung der Anwendungen. Sie haben nichts dagegen einzuwenden. Wir wünschen Ihnen alles Gute!
Positives
This was my first trip to Karlovy Vary. I really liked the hotel. I sincerely thank director Ivan Ivanovich for organizing excellent accommodation, food and treatment. The hotel staff is friendly and welcoming. Thanks to Alexander and Alexandra for their friendliness and help on how to get where to go. Thanks to the chefs for the deliciously prepared food and to those who served it with love. I thank Elya, Lyuba, Victoria and Sonya for the excellent service. Thanks to Tanya for the excellent cleaning of the room every day. Special thanks to Dr. Anastasia for her comprehensive selection of preventive procedures, useful advice and daily care for my health. I thank nurses Anya, Ira, Yana and massage therapists Mikhail and Dima for their kind and caring hands. I would be happy to return to this hotel if the opportunity arises. I would also like to thank the guides Eleanor and Elena for their high professionalism in their work.Negatives
There are no cons. The only thing I wish was that the pool was open a couple of hours longer.Answer from Spa Hotel Central
Уважаемая госпожа Зубков, благодарим Вас за высокую оценку труда персонала нашего отеля. Мы надеемся. что Вы опять вернетесь к нам!
Positives
Everything was very good!Answer from Spa Hotel Central
Wunderbar!
Positives
Good day everyone! My wife and I stayed at the Central Sanatorium from January 18 to 27 of this year. We were very pleased with the accommodation, food and treatment at this hotel. I would especially like to mention the attending physician Anastasia, Alexandra and Alexander at the reception, the girls and the cook in the restaurant, everyone tried their best during the procedures and did their job efficiently - Yana, Anna, Irina, Dima, Misha and others. The rooms were cleaned efficiently. Due to family circumstances, we had to leave a day earlier, the administration of the hotel and the website SANATORIUMS.COM returned our money without any problems! Thank you, good luck to everyone and health!!!Negatives
No!!!Answer from Spa Hotel Central
Уважаемый господин Шлахт, благодарим Вас за высокую оценку нашей работы, Будем рады вновь встретить Вас в нашем отеле!
Positives
Very good location of the hotel - in the very center of the city, very close to drinking mineral waters. Very nice and cozy rooms (503 and 504). Thank you for meeting us at the airport and for the transfer in both directions. We are also grateful for the excursion to Prague and for the excellent guide. The guide was equal to Wikipedia. :) Pleasant and polite service everywhere - reception, restaurant, medical procedures, cleaning staff in the room. Very tasty food in the restaurant. The service in the restaurant is top class. Both shifts are SUPER! We will come again at the first opportunity.Negatives
There is little light in the room - a bit dark. I had to work on a computer - it was inconvenient. There are no lamps on the ceiling. I had to move one lamp so that there was at least a little more light to the desktop. It is clear that this is a sanatorium for treatment, but business people also relax here.Answer from Spa Hotel Central
Уважаемый господин Дроискис, по просьбе клиентов мы всегда предоставляем дополнительные приборы освещения /настольные лампы и др./. В будущем не стесняйтесь спросить, Благодарим Вас за положительную оценку нашего отеля и персонала!
Positives
Very polite and sociable staff throughout the hotel, it was comfortable throughout the entire 2 weeks. Thank you everyone!Answer from Spa Hotel Central
Уважаемая Ольга, благодарим Вас за хорошую оценку труда нашего персонала! Мы рады, что Вам понравилось у нас.
Positives
Everything was just great. Thank you very much for everything.Answer from Spa Hotel Central
Спасибо большое Вам за хорошую оценку нашего отеля и персонала, уважаемый господин Маршаковский! Надеемся, что Вы вернетесь к нам!
Positives
Hygienic, staff nice, hotel very central. Still not a recommendation!!Negatives
The food was very bad and really inedible, there was only the same salad every day, the food was little and not varied. There was only one type of roll (wheat) so no choice at all. At lunch it felt like there was only water to drink, they didn't have coffee or juice, let alone all day long. I've never experienced that in a hotel before. Treatments weren't great either, I stopped going to the "treatments" in the last few days, if you can even call them treatments. Our massage chair in the living room does much more than these supposed “treatments”. Did the sauna cost money? 1 hour 20€ per person, something like that should be free in a spa hotel! We were very horrified. When we booked it said that the New Year's Eve celebration would be included. However, we were turned away because we hadn't booked for New Year's Eve, which was a shame. So I really wouldn't recommend it to anyone, under any circumstances. And definitely don't come againAnswer from Spa Hotel Central
Sehr geehrter Herr Martirosyan, Sie haben das Hotel über ein Reisebüro gebucht, das Sie auch über die Bedingungen Ihres Aufenthalts im Hotel und Silvesterabendessen informiert hat. Am 31. Dezember haben wir Ihnen das Silvesterabendessen angeboten, Sie haben aber abgelehnt. Es besteht kein Grund zur Beanstandung, wenn Sie nur eine Brotsorte vom schwedischen Buffet gesehen haben. Wir wünschen Ihnen ein erfolgreiches neues Jahr 2023! Beste Grüße
Positives
We had a lot of fun, the staff was very impeccable, the rooms were fully equipped with everything necessary and even more, the cooks tried to give the food the taste of home and they succeeded, especially on New Year’s Eve, the staff worked without rest and gave a great mood to everyone present. Procedures...we feel renewed and transformed. Thank you very much honey for that. staff and their ability to use all technologies available in the hotel. Many thanks to the hotel management for the gift of a fan and a surprise table set for my 60th birthday, once again many thanks for everything to everyone, without exception, at the Central Hotel. I thank the team of the sanatoriums company for everything, for the ease of ordering, for the additional amenities - transfer and excursion to Prague with an excellent guide. You are entitled to only positive reviews and for your help during the order and during the communication process, many thanks to you for everything.Negatives
00000000.Answer from Spa Hotel Central
Уважаемый господин Крайзман, спасибо, что выбрали наш отель, Мы сделали все возможное с нашей стороны для Вашего отдыха. Рады объективной оценке нашего труда. Приезжайте. Будем Вам рады!