references
Positives
Hotel is very conveniently located. In the center there are no stairs, no climbing, which is very important for people with limited opportunities. Staff is friendly, the rooms are spacious and clean.Negatives
The food was a bit monotonous.
Answer from Spa Hotel Central
Vielen Dank für die positive Bewertung unseres Hotels, Herr Povolotsky!
Positives
Everything is coolAnswer from Spa Hotel Central
Мы рады, что Вам ВСЕ понравилось, уважаемая госпожа Легкодух!
Positives
Very convenient location. Excellent food, large portions, delicious homemade food (I especially liked the preparation of fish). Large medical base, there are almost all the procedures that the resort offers. A big plus is the presence of a swimming pool. Friendly staff, especially the attentive waitresses, they try very hard. The nurses performing procedures are also excellent. Live music in the lobby sets the mood. Thanks to the director and team for their friendly work!Negatives
There are also disadvantages. They are small, but they affect the overall impression. In some places the carpeting and upholstery are worn out. Not all the light bulbs in the room were on. Bathroom accessories are not attached well to the wall. The slippers provided to guests were of very poor quality and tore after the first use. And the pillows - they are very uncomfortable, lumpy, poorly filled. They need to be replaced as quickly as possible, because... The quality of sleep depends on this. Good luck to you!Answer from Spa Hotel Central
Уважаемая госпожа Нечаева, во время Вашего пребывания в отеле не было никаких жалоб. Но по Вашему желанию мы всегда готовы заменить подушки, тапочки... Ваши замечания будут учтены и в будущем Вас ничто не будет раздражать. Удачи и не болейте!
Positives
Thanks to the sanatorium team for the excellent work from tourists from Kazakhstan. Administrators, nurses, maids, and restaurant staff all do their jobs conscientiously. This was our first time at this sanatorium and we hope to return here next year. We took an extended treatment package, which included 33 procedures for all 13 days of stay.Negatives
Notes on the restaurant menu for lunch and dinner. Not always an equal selection of dishes, given that we don't eat pork. Well, the biggest minus is the quality of the lunch boxes that the restaurant gives to tourists who go on excursions. We left both Saturday and Sunday for the whole day, meaning we missed all 3 meals. We warned the restaurant staff about this in advance, meaning our food didn’t go to waste. In return, we received a miserable breakfast - the cheapest bun, the cheapest piece of cheese, a jar of yogurt, a bottle of water and a waffle. What is this if not bullying? Although the breakfast buffet in the restaurant is very rich and worthy. Please keep your standards, there is no need to skimp on such trifles. This spoils the hotel's reputation.Answer from Spa Hotel Central
Уважаемая госпожа Мухамбетгалиева, - в нашем ресторане ЕЖЕДНЕВНО обновляется лазенское меню, содержащее блюда из мяса, птицы, рыбы и вегетарианское блюдо. Предлагаемые блюда не предусматривают конфесссиональные принадлежности клиентов. Выбор достаточен. - Отель не занимается экскурсиями и не организует питание во время поездок. Экскурсии - Ваш выбор. Организация питания во время экскурсии - обязанность турфирмы, у которой Вы купили экскурсионный тур. Наша обязанность - организация питания в ресторане отеля. Предлагаемые ланч боксы - не замена завтрака, обеда и ужина в день экскурсии, а комплимент отеля. Вас не обязывают брать ланч боксы. - Дареному коню в зубы не смотрят -.
Positives
Very good, excellent service, attentiveness, politeness in everything, excellent cuisine. Very convenient location of the hotelAnswer from Spa Hotel Central
Dear Lydia, thank you for your high appreciation of the work of our staff. Attentiveness and politeness are our approach.
Positives
Attentive staff, cleanliness, location of the resort. Overall I liked the food.Negatives
There are drafts, filling out the menu for three days is inconvenient, there is little variety in the side dishes of hot dishes, the baked goods are very different at first, and then the same thing. But that's not the main thing. They did not send a return boarding pass, although it was provided in both directions. I liked everything else. Thanks to all the staff!Answer from Spa Hotel Central
Уважаемая госпожа Татьяна, благодарим Вас за оценку нашего отеля и персонала. Согласно Вашим предварительным заказам мы приобретаем свежие продукты для приготовления блюд с лучшими вкусовыми качествами, чем с замороженных продуктов. Ваши замечания относительно посадочного талона переадресуйте принимающей транспортной организации.
Positives
We had a two-week vacation, the vacation was just wonderful, everything was excellent, the service in the restaurant was at the highest level, and in all restaurants in America they serve us the same way we were served. I especially want to highlight the shift of Lyubochka and Snezhana and Anya, the girls always greeted us with a smile and gave very, very good service I also want to say that the owner of the restaurant, Ivan Ivanovich, is very serious and also takes his work every morning at 7 a.m. at 07:30, he has already checked and everything is fine in the restaurant and it is very pleasant, the attitude of the medical staff is excellent, the room is very clean and cleaning is done every day Next year I will definitely come to the same hotelAnswer from Spa Hotel Central
Уважаемые супруги Лебедь, мы очень рады, что Вам понравилось в нашем отеле, и надеемся, что Вы опять вернетесь к нам!
Positives
Theater nearby, bus stop nearby Very easy to reach everything on footPositives
The sanatorium is located very conveniently. The road to the pump rooms is smooth, which is very important for older people, the sanatorium has an elevator. The food is varied and tasty. Attentive doctor and good medical staff. Room cleaning is excellent. The reception staff is very attentive.Negatives
Very small and dark room. The toilet is very narrow, we had to go in sideways. It was also not possible to take advantage of the excursion to Prague, because it is unrealistic for older people to walk a lot.Answer from Spa Hotel Central
Уважаемая госпожа Добкина, По Вашему заказу был предоставлен одноместный номер стандартный по соответствующей цене. Этот номер отвечает всем установленным нормам, включая дверной проем в туалетную комнату - 80 см. В отеле имеются номера повышенной комфортности, но уже по другой цене...К экскурсиям отель не имеет отношения. Рекомендуем Вам при выборе номера и экскурсии учитывать свои возможности и тогда не будет неожиданностей.
Positives
thank you very much we liked everything very much we wish you all the bestAnswer from Spa Hotel Central
Уважаемый Виктор, мы рады, что Вам все очень понравилось и желаем Вам тоже всего наилучшего!
Positives
I liked everything very muchAnswer from Spa Hotel Central
Мы очень рады!
Positives
The good thing is that the procedures are being followedNegatives
Small variation in treatment typesAnswer from Spa Hotel Central
Уважаемая Ольга, Вам предоставили стандартный пакет процедур, который Вы заказали. По Вашему желанию мы всегда готовы предоставить дополнительные платные процедуры.
Positives
My husband and I are very pleased with our stay at this resort. This is not our first time on vacation. I would especially like to note the professionalism of doctor Anastasia, her attentiveness and sensitivity.Answer from Spa Hotel Central
Уважаемая госпожа Гилод, благодарим Вас за положительную оценку нашего отеля!
Positives
This is our second time in this hotel.All servicing personal is very helpful and polite. We are very happy. Thanks to each and every person.Answer from Spa Hotel Central
Thank you very much for the positive rating!
Positives
The service staff works like clockwork. Do you want to respond to the spirit of Alexander at the reception, the friendly Lyuba in the dining room, the attentive doctor Anastasia, the energetic nurse Anya, Irina. Attentive organizer Ivan Ivanovich. Well done everyone.Negatives
A spoon of tar. If you come to the dining room a little later, some of the snacks are already gone. Not everyone can come when the dining room opens, but everything is delicious.Answer from Spa Hotel Central
Уважаемый господин Вайсерман, чтобы не делать ложку дегтя, можно сказать официанту и мы с удовольствием принесем дополнительно салат, который Вам нравится.
Positives
We would like to thank you again for the great service. The location is great. Staff very friendly and helpful. The food was very tasty, varied and sometimes a bit too much.Answer from Spa Hotel Central
Sehr geehrte Frau Schmidt, wir bedanken uns bei Ihnen für die wunderbare Bewertung unseres Hotels und Personals. Wir freuen uns auf Wiedersehen!
Positives
Everything was very good 🙏🌹🌹🌹Negatives
The doctor is not very friendly😕Answer from Spa Hotel Central
Уважаемая госпожа Эйхман, врач назначает процедуры строго по протоколу и от этого она не может быть не очень приветливой. Главное - забота о Вашем здоровье.
Positives
Hello, we stayed at the Hotel Central in May, the food in the hotel was excellent, the service in the kitchen was great, I can only recommend it and we will try to come back. Thank you . StrikerAnswer from Spa Hotel Central
Vielen Dank, Herr Striker, wir freuen uns, dass Sie zufrieden sind, und freuen uns auf Ihren Besuch!
Positives
Thank you, everything was good. Nurse Anna was especially very attentive... The food can be varied a little. ❤️Answer from Spa Hotel Central
Dear Mrs. Guba, in the restaurant the menu, which includes meat, fish, poultry and vegetarian dishes, changes every day. The choice is yours.
Positives
My girlfriend and I are very pleased with our stay. Nice room and great view of beautiful old buildings, good cleaning. The food was delicious, especially the abundance of salads and pleasant service. Special thanks to Alina. Everyone who performed the procedures was nice and friendly. And we especially want to thank Dr. Anastasia, nurse Anna and massage therapist Dmitry. Alexander who works at the reception was always friendly and ready to help. The location of the hotel is good for walking. A special and beautiful city with a rich history that was interesting to get to knowAnswer from Spa Hotel Central
Уважаемая госпожа Налетова, благодарим Вас за высокую оценку пребывания, еды, персонала! Надеемся, что Вы опять вернетесь к нам!
Positives
The doctor's language barrier was bridged using an interpreter.Negatives
Little to no German is spoken. The staff cleared away the food 30 to 35 minutes before the end of meals every day, even if there were still a few guests sitting there. The lights were demonstratively turned off 2 or 3 times 15 minutes before the end. You're still sitting at the table and eating when the dishes are cleared away. Unfortunately, we couldn't get a separate invoice for the hotel and services, or even for the person, so that a possible credit for health insurance or tax is not possibleAnswer from Spa Hotel Central
Sehr geehrter Herr Hamacher, die Speisen auf dem Buffettisch bringen wir weg erst nach den Öffnungszeiten des Restaurants. Über den leeren Tischen könnte die Beleuchtung tatsächlich ausgeschaltet werden, was selbstverständlich ist. Der Preis für Ihren Aufenthalt war speziell und unteilbar. Wenn Sie in Zukunft zusätzliche Leistungen in Anspruch nehmen möchten, werden Ihnen zwei Rechnungen für die Krankenkasse ausgestellt. Hauptsache ist gesund zu sein!!!
Positives
Everything is perfect. The city is very niceAnswer from Spa Hotel Central
Das ist super!
Positives
Very polite staff!Answer from Spa Hotel Central
Огромное Вам спасибо, уважаемый господин Увдиев, наш персонал стремится, чтобы каждый гость чувствовал себя как дома.
Positives
Thanks for a great vacation! Service and staff are SUPERB!Negatives
There is no music during treatment procedures, the opening hours of the pool are not very convenient - it closes early. Ignoring holidaymakers' birthdaysAnswer from Spa Hotel Central
Уважаемый господин Гиндер, музыка во время лечебных процедур воспринимается клиентами очень индивидуально из-за специфики самых процедур /душ Шарко, ванные и др./. Бассейн работает с 8 до 19 часов, что способствует соблюдению оздоровительного режима отдыха. Об упущении наших работников указано, и мы надеемся, что Вы предоставите им возможность исправиться, приехав к нам еще раз. Желаем Вам здоровья!!!
Positives
We really enjoyedAnswer from Spa Hotel Central
Уважаемый Александр, мы очень рады, что Вам понравилось в нашем отеле.
Positives
Holidays in Karlovy Vary are generally a very positive thing in every sense - if you are planning to just relax, unwind and improve your health, then this is just the place! As for the Central Hotel, I have only positive emotions. I had a room with a balcony and a view of the river, cleaning every day, clean and tidy, thank you very much! The food is good - varied, lots of salads, delicious soups and meat dishes. And also fruits and desserts! The treatment is classic, everything is done on time and with attention. I would like to write thanks to all the employees of this hotel and in particular: reception Alexandra - very attentive and responsive, restaurant workers: Sonya, Lyubov, Yulia, Alina, Snezhana - the girls work very efficiently, are always ready to help and serve, nurses Anna and Irina, massage therapist Dmitry. Their work allowed me to rest, gain strength and think about my next vacation. For those who are thinking of coming to Karlovy Vary - the Central Hotel, in addition to offering good service, is also well located, in the center and within walking distance to all the Colonnades.Negatives
I don't have any negative emotions leftAnswer from Spa Hotel Central
Огромное Вам спасибо, уважаемая госпожа Высоцкая, мы очень рады, что Вам понравилось в нашем отеле! Наш персонал стремится, чтобы гости чувствовали себя как дома. Благодарим Вас за высокую оценку труда всех cотрудников отеля. Надеемся, что Вы опять вернетесь к нам!
Positives
All was good.Answer from Spa Hotel Central
Уважаемый господин Никитин, мы очень рады, что Вы довольны!
Positives
Many thanks to all the staff. Everything was very good, all the staff were very attentive, welcoming and friendly. It felt like you were relaxing with close friends. My husband and I are very pleased with the treatment, food and accommodation.Negatives
There is no negativity. Only one thing is there is no ramp. My husband had a rollator, it was not very convenient to go for walks.Answer from Spa Hotel Central
Огромное Вам спасибо, госпожа Лабкова, за высокую оценку труда нашего персонала! Мы рады, что Вы чувствовали себя как дома! Что касается пандуса, у нас его нет, но у нас можно пользоваться задним входом, который предоставляет возможность доступа для гостей с ролятором и инвалидной коляской.
Positives
It is with gratitude that I write a review about my stay and treatment in this wonderful sanatorium! Liked everything!!! Only advantages! Goodness and Light in the Soul to everyone!!!Negatives
NO comments!!!Answer from Spa Hotel Central
Уважаемая госпожа Лукянова, от всей души благодарим Вас за Вашу оценку! Мы очень рады, что Вам ВСЕ понравилось !