references
Татьяна С.
11.04.2015
Positives
Convenient booking system, prompt answers to questions. Thank you for this wonderful site! Excellent location of the sanatorium, fairly good quality of treatment at a reasonable price, attentive head physician. Price-quality ratio.Negatives
The room was quite shabby, cold, and was not cleaned upon arrival. Unpleasant smell, uncomfortable bed. They refused to exchange the room; further cleaning was normal. Organization and sometimes quality of food. Unfriendly reception staff.
Raushan Y.
07.04.2015
Positives
They met us and took us to Garden Pramen comfortably and on time, we ordered the transfer through sanatoriums.com. We took a transfer back to Prague there, everything was also clear, fast, and even the driver didn’t take a tip from me.Negatives
During treatment at the sanatorium, I fell ill. The head doctor prescribed me treatment for two days in the form of medicine (6 packets of smecta) and tea with crackers. After my amendment, the appointment sheet was returned to me without any changes. In response to my request to restore 4 procedures during my illness, the head doctor refused me in a very rude manner. If I insisted on my way, he was ready to bill me for his examinations, for nurses’ visits with tea and a thermometer to my room, and even for crackers (2 packs). All this was said by the head physician with nervousness and curling his fingers in front of my nose. In a similar case with my tablemate, all procedures were returned to her, I think because she booked through a German travel agency. But I didn’t deserve this attitude towards myself, not even because I’m from Kazakhstan. When two of my friends went to the reception in my defense, the eldest of them (an older woman) shouted at them, which also undeservedly offended them. My friends were from Germany, not the first time vacationing in this sanatorium, they were shocked by such an attitude towards me and them. We decided together that we would never return to this sanatorium.
Анна К.
03.04.2015
Positives
I liked the treatment at Garden Pramen, I feel much better. Attentive and friendly staff. The food is very good in the hotel restaurant.
Наталия Л.
01.04.2015
Positives
The rooms are large, quite comfortable, there is a small refrigerator and a safe. The location of the sanatorium is convenient.Negatives
The big minus is the very poor, ill-thought-out, even humiliating catering for patients. The food itself is not varied; two shifts are very inconvenient. If the first shift needs to be in time for the start early in the morning, later there is a rather meager choice left and it is rarely replenished; it is left for the second shift. The unfriendly staff in the canteen shows with all their appearance that you need to eat quickly, like in the army - the second shift is waiting. When you fill your plate, the staff stands and watches, you get the impression that every slice of cheese is being counted. This is very unpleasant. Everything is reminiscent of canteens in Soviet times or in a hospital. It doesn't look like a good sanatorium. More like a good domestic hospital. The treatment was the same as everywhere else, I didn’t see much of a difference. Our neighbor developed a cough, she was left in her room for 5 days, and the missed procedures were not returned; they said that the doctor came to see you twice instead of procedures. Linen was changed 3 times in 14 days. I am unhappy with my stay at this resort. You can go there only if the goal is to save money. Mostly former compatriots go there, and their trips are partially paid for. Very, very economical.
Sofya E.
27.03.2015
Positives
I liked the room, large, comfortable, quiet, except for the refrigerator, it was too loud, sometimes it was so annoying that I had to turn it off, especially at night. Comfortable beds. A good range of treatment procedures. The procedure plan is conveniently drawn up. Everything is done without delays or queues.Negatives
The interval between breakfast and lunch is too short. It is advisable to increase it by at least half an hour (preferably an hour). .
Irina Z.
17.03.2015
Positives
I have the warmest and kindest impressions of the sanatorium. Everything was wonderful, service, procedures, wonderful staff. I would really like to come again.
Sergejs .
16.03.2015
Positives
Everything was very good, I hope to come to this sanatorium again.
Irina V.
05.03.2015
Positives
The medical facilities are very goodNegatives
I liked everything except the food
Nikolai I.
02.03.2015
Positives
Very friendly and positive staff, excellent diet food, wonderful location of the hotel, quality treatments.
Mihail S.
23.02.2015
Positives
We liked everything, the hotel itself, the staff, the food, everything was good. I would really like diagnostics to be carried out here, not just procedures.
Елена К.
22.02.2015
Positives
Wonderful location, spacious rooms with high ceilings, good food, not great, but quite acceptable. Wonderful massage therapists. I can’t say anything about the quality of treatment, since I have nothing to compare with; it was my first time in Karlovy Vary.
Raja K.
22.02.2015
Positives
The sanatorium is very well located in the very center of the resort. The colonnade with drinking springs is just a few minutes away. The staff is professional and friendly. The rooms are spacious and clean. Cleaning is regular. I was surprised by the lack of a robe and soap, although this can be made up for an additional fee.Negatives
The lack of a pool is, of course, a minus. In addition, access to the gym is possible for a fairly high additional fee. I didn’t like the food either in quality or in the way it was organized.
Татьяна С.
18.02.2015
Positives
According to the application, I ordered breakfast and lunch, but you got everything mixed up. For this reason, I had to have dinner instead of lunch for three days. Next time be careful. Thank you for the rest and treatment.
Aleksandr K.
15.02.2015
Negatives
pervaja smena pitanija,prihodilos vstavac rano.zhelatelno -pravo vibora.
Lyudmila N.
12.02.2015
Positives
I was satisfied, the massage was very good, reflex massage, gas injections were prepared well in the restaurant. There are many dishes to choose from, very tasty and large portions, the fish is especially well prepared. no restrictions on tea and coffee. There are no complaints about the service personnel. the room is always clean. Thank you.
Anna P.
27.01.2015
Positives
Good location and good treatment. The food and room conditions are not bad, but of course they can be improved.
Aleksandra K.
15.12.2014
Positives
The treatment is very good and we are completely satisfied with the procedures.Negatives
The food definitely needs to be diversified. On the first day we were checked into a room, but the street smelled like sewage; on the second day we were moved to another room.
Анастасия С.
01.12.2014
Positives
The strongest healing base. The procedures are done very effectively. In general, the staff at the sanatorium work professionally, especially the staff in the medical department.
Гридчина .
30.11.2014
Positives
The sanatorium has an excellent location, I really wanted to relax there because this sanatorium has history))) I really liked the medical facilities, after all, having its own source is a big plus. Beautiful girls serving patients, in the balneo on the 0th floor, in electrotherapy, who give massages...Negatives
1. Unfriendly reception workers, extremely surprised ((( 2. In the balneo, some workers do not allow you to dress completely and leave, so that they can then start washing the bath for the next patient (that’s how she jumped on one leg, getting into her panties with the other, and grabbing your towel from the edge of the bathtub, well, somehow you can be more tactful, and why rush, all procedures are prescribed with a reserve) 3. There are a lot of people in the sanatorium!!! and they feed people according to the principle of a canteen in 2 shifts. Sit, chat, take a bottle of Moravian for dinner and sign it up for a number - this is not a story for a joint venture))) this undoubtedly has its advantages, you just need to know about them... But!!! The chef is really bad with variety. So, I always took fish, all kinds of fish that were on the menu, and the side dish for it, with the exception of only one time, was potatoes in different variations, very few steamed vegetables. Very little fruit, and there was no choice as to what they would give , and the quality left much to be desired...4. Periodically, over the course of 2 weeks, there were conversations among elderly German immigrants from Russia (their hotel was full) that something was stolen from their room, even beer shampoo, in my opinion, complete nonsense, but it does not affect the mood in the best way ((Communicate in a hotel there is no one to talk to, there are very few young people, the old people are all with pretensions, always dissatisfied... But if you have a goal to improve your health, then this is a great place, you just don’t need to pay attention to the little things, but keep them in mind for a future visit)))
Алла А.
28.11.2014
Positives
The treatment went very well. Karlovy Vary is Karlovy Vary. Completely satisfied.
Татьяна К.
28.09.2014
Positives
I feel good after treatment. The conditions in the sanatorium are good. We had a great time.
Галина Ч.
28.09.2014
Positives
I rate Garden Pramen very well. We liked everything, our health improved, we had a good rest. I would like to come again.
Ольга Р.
10.09.2014
Positives
The sanatorium is very good. In all respects: both in terms of location and quality of treatment. The medical base is very strong.
Антон М.
05.08.2014
Positives
An excellent sanatorium for treatment and relaxation. The rooms are spacious, everywhere clean and comfortable. The procedures, it is immediately obvious, are carried out by experienced specialists. The food is ok.
Евгений Н.
26.07.2014
Positives
The rooms are clean, comfortable, everything is equipped according to the needs of the person. They feed from the heart!
Ваня М.
01.07.2014
Positives
I really liked the sanatorium. We went in the spring, the weather was wonderful, there are springs very close by, which is very convenient! The food was good, but there was not enough fruit.
Лариса А.
20.06.2014
Positives
Excellent location, attentive staff, excellent treatment. Without a doubt, we will come here again.
Антонина И.
19.06.2014