references
Positives
THE BEGINNING of the stay began with the reception and then everything went to the highest level, all issues were resolved instantly, Dr. Eva is very attentive and responsive, everything during the procedures is just lovely, if you want to come a little earlier for the procedure, they will never refuse, thanks to everyone, this is not the first time for us hotel and we admire it every time, thank you all!Negatives
It was hot at first, there is no air conditioning, we made do with the window, but it didn’t help much, there is no kettle in the room, this is a small thing, but we had to take it with us. I don’t find anything more negative, we are already dreaming of coming next year.
Positives
From June 12th to June 26th we rested and received treatment at the Centralni Lazni sanatorium. Everything was wonderful. Welcoming and friendly staff. Thank you very much for the reception at reception Eva Pytlkova. She answered clearly and clearly and quickly resolved any problem. The restaurant has a wide variety of dishes to suit every taste. Our thanks to waitress Helen Sanajeva for excellent service. The medical staff also does a great job. There were no problems with the procedures. Special thanks to the massage therapist Joseph. A few wishes. It is advisable that the rooms have wall clocks so as not to miss the time of leaving for procedures, and it is also advisable to move the time of lunch and dinner forward by an hour, it happens that lunch time coincides with the time of the procedure.Answer from Spa Hotel Centralni Lazne
Уважаемый господин Aнфингер, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле Centrální Lázně . Ваше мнение для нас очень важно. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику.Постараемся в рамках возможного улучшить. Благодарим Вас за ваш отзыв.. Надеемся что в будущем вы посетите Марианские Лазни и наши отели сети Ensana group С уважением Radomira Pavlištová Guest Relation Manager
Negatives
where is the promised trip to Prague?Answer from Spa Hotel Centralni Lazne
Уважаемый господин Ozerski, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания и предложения к службам отеля. Обешенная позездка на Прагу всегда нужно через компании гостей мы готовы решать на месте. Работники отеля будут рады вас видеть вновь в нашем отеле Centrální Lázně С уважением Radomíra Pavlištová Guest Relation Manager
Negatives
The mattress in the Z.502 Maria Spa was rock hard. In a 4-star spa hotel you can expect a medically assessed mattress that cannot lead to pain syndromes in the musculoskeletal system. I reported the problem to reception at 5:30 am. However, my complaint was not forwarded. After complaining to reception again, I received a thin pad that didn't help. Only a nice cleaning lady arranged for the mattress to be changed two days later. Also, I booked a 1-bed room in Zentralni Lazne and not in Maria Spa.Positives
Very nice room and facilities Centralne Lazne Very polite and hard-working staff Environment fantastic Good treatments such as tub bath, gas sprays, mud packsNegatives
Massage only 10 minutes left Maybe a kettle in the room Food little varietyPositives
Very large rooms! Always friendly staff! The opportunity to use the spa area of other hotels is very positive.Positives
It's rare to find such a well-maintained establishment. The hotel and spa treatments are simply superb.Positives
The transfer was well organized…Negatives
After we booked the rooms and my sister wrote to the sanatorium about what I needed. We received information from your support worker that our request had been sent... a week later, my sister spoke again with your workers and was told that the request had been sent and they were waiting for a response... two weeks before departure, my sister spoke with your supports again - the workers and she were told, if you want, call yourself. My sister and I called specifically from Germany to the sanatorium and explained my situation, but I got the impression that the telephone workers in the Czech Republic and your support workers have no idea what it means to be a person sitting in a wheelchair. I explained on the phone that I couldn’t stand in the shower and I couldn’t sit in the bathtub...that I definitely needed a shower stall that I could use in my wheelchair to shower. The result was simply on the verge of madness... Having arrived at the sanatorium and seeing the shower cabin in the 80x80 format, I was shocked... two days later my parents agreed with the sanatorium workers that my parents would take me every second day after lunch to the shower, where before lunch there were mud baths treatment. My sister received an e-mail from your agency when my parents and I had already been in the sanatorium for 5 days... So that you have at least a little idea of how indescribably difficult all this was for my parents, I will write to you briefly about myself. After a car accident, I lost almost 90% of my vision and have been sitting in a wheelchair for 30 years. I am 50 years old and my parents are over 70... Mom, after knee surgery, can barely move... Dad, after one knee surgery, also moves with pain. My parents and I have already been to Karlovy Vary several times and were very pleased with the treatment, food and service. So we heard from friends and after reading the comments of your clients/patients, we decided to go to Marienbad... And my sister was in Novi Lazne 12 years ago and was pleased... But I think that our stay in Central Lazne was a life lesson for us... and this is not yet All. On the second day I ate fish... the result: I won’t describe the details, but I had terrible dehydration... For two weeks I ate bread and cheese... there was almost no variety, and for a cup of tea in the evening I had to pay extra... and for all this pleasure I paid almost 1,400 €... In general, I will never recommend the Central Lazne sanatorium and the resort agency “Sanatoriums.com” to anyone. Arriving home, my parents and I try to forget this incident as quickly as possible...Positives
The transfer from home to the resort and back was very well organized…Negatives
1. When I read about the various treatments in this sanatorium and read exaggerated reviews of people, I really hoped that I would not be disappointed... but alas... some types of treatment like cryotherapy or laser therapy were closed and I was very very disappointed, since I went to this sanatorium I came precisely because of these therapies. There is no information about this anywhere... the doctors themselves do not have any information on this topic... in general, if you refer to information on the network, then this is crap... 2. We live in the 21st century and what for dinner, at 70 years old, I need to buy myself tea, it's just crazy. I have already been to many sanatoriums, not only in the Czech Republic but also in other countries, but for dinner I never had to pay for a cup of tea...Positives
Rarely have I found such a well-kept facility. Hotel and spa treatments, simply great.Positives
We are very pleased with our stay at the Spa hotel, the staff is friendly and welcoming! Thank you! We hope that we will come to you again.Answer from Spa Hotel Centralni Lazne
Уважаемый господин Schneider, Спасибо за ваш отзыв о вашем пребывании. Слова благодарности и чувство что мы оправдали ваши ожидания нас очень радуют . Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. .Работники отеля будут рады Вас видеть вновь в нашем отеле. Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manger
Positives
Hello, we really liked everything. Very large and spacious room. Everywhere is very clean. Convenient transitions between hotels. The treatment was prescribed in such a way that we always had a lot of time for ourselves, there was no need to wait for each other. The staff are all very polite. We were with our 14-year-old son, he was also delighted, especially with the ski slope located right next to the hotel, where you could rent everything without any problems. The food was very tasty, unfortunately there was little choice of salads and desserts. Salad bowls were not refilled if they were empty. The hotel is located very well, the colonnade is within walking distance. Very beautiful architecture, near the forest, there is the opportunity to walk a lot. We would like to once again express our deep gratitude for a wonderful holiday and great mood. On the last evening we even went to a “disco” at the “star” hotel. Programs with leisure activities are located on the wall to the left, at the entrance to the restaurant.Negatives
Unfortunately, time passed very quickly and on the second day of our stay at the hotel, all Russian-language channels were turned off.Answer from Spa Hotel Centralni Lazne
Уважемая госпожа Siebenhaar, Спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях.Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. Слова благодарности нас очень радуют . Работники отеля будут рады Вас видеть вновь в нашем отеле Centrální Lázně Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manager
Positives
Thank you very much to all the creators and support team of the sanatoriums.com website! Your wonderful videos, and all the information in general, helped me choose a sanatorium, and everything worked like clockwork: meeting at the airport, transfer, check-in at the sanatorium, and everything else until departure. I really liked the sanatorium: the location, the spacious room, the excellent food, the treatment, and the hospitable staff. Everything was great! THANK YOU!Negatives
More of a wish than a negative: it would be nice to have wall clocks in all treatment rooms. Such watches were only available on “paraffin mittens”, where people themselves kept track of the time.Answer from Spa Hotel Centralni Lazne
Уважемая госпожа Hayes, cпасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях. Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле.Слова благодарности нас очень радуют . Вашe пожелнаие передадим менеджеру отела . Работники отеля будут рады Вас видеть вновь в нашем отеле Centrální Lázně Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manager
Positives
Very large rooms! Always friendly staff! The possibility of using the spa area of other hotels is very positiveAnswer from Spa Hotel Centralni Lazne
Sehr geehrter Herr Schneider, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel der Gesellschaft Ensana Health Spa Hotels ausgewählt haben. Wir schätzen es sehr, dass Sie Zeit und Mühe auf sich genommen haben, um unsere Hoteldienstleistungen zu bewerten. Ihre Meinung ist uns sehr wichtig. Wir würden uns freuen Sie wieder im Hotel Centrální Lázně begrüssen zu dürfen. Radomíra Pavlištová Guest Relation Manager
Positives
We express our gratitude to the staff of the sanatorium. I would like to note that everyone is very friendly and polite, so an atmosphere of good relaxation and good mood is created. We have been here many times already, we hope to come again! We recommended this resort to our friends. I liked it very much. Many thanks to everyone!Negatives
The colonnade opens at 8.00. A little inconvenient, since breakfast at the hotel starts at 7.00, and procedures start at 8.00Answer from Spa Hotel Centralni Lazne
Уважаемый господин Мykola Mazepa, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания к службам отеля. Ваши замечания мы передали ответственному за данный отдел работнику, которьй обеспечил исправление . Источнки на колонаде уже открыты со 7.00 - 18.00 часов. С уважением Rаdomíra Pavlištová Guest Relation Manager
Positives
Everything is greatAnswer from Spa Hotel Centralni Lazne
Уважаемый господин Мазепа, Спасибо за добрые слова, это дает нам стимул для дальнейшей работы всему персоналу отеля Centrální Lázně С уважением Radomíra Pavlištová Guest Relation Manager
Positives
2 weeks of increase in lazne added a year of healthy life... Look forward to visiting again next year.Answer from Spa Hotel Centralni Lazne
Уважаемый господин Lapchuk, Спасибо Вам за то,что Вы выбрали наш отель Centrální Lázně в Марианских Лазнях Слова благодарности и чувство, что мы оправдали ваши ожидания, нас очень радуют . Ваше мнение для нас очень важно . Благодарим Вас за позитивный отзыв.Работники отеля будут рады Вас видеть вновь в нашем отеле. Желаем Вам крепкого здоровья. С уважением Radomíra Pavlištová Guest Relation Manager
Positives
Clear organization of treatment, the staff answered our wishes in all questions that arose. The hotel is very clean, the rooms are warm, the restaurant is also perfectly clean, the waiters are very attentive, special thanks to the waiter Vasily and his wife.Negatives
There are practically no dietary dishes in the restaurant, the soups are heavy, the grilled vegetables are very dry, and there is no kefir. With a bad stomach, it was difficult to find the necessary nutrition.Answer from Spa Hotel Centralni Lazne
Уважаемая госпожа Teplitskaya, .Нам очень жальko что ваши вопроси небылы решены во время вашего пребывания в отеле.Мы могли неотлогательно решить этот вопрос.В следующих раз при возникновении каких либо вопросов связывайтесь сменеджером отела . Нашей целью является ,чтобы клиенты оставались всем довольны,поэтому примите наши извинения.По предложению гостя или врача можем приготовить и специальные блюда в соответствии с диетами мы тоже предлагаем пареную а варюную еду. Благодарим Вас за ваш отзыв.Извините нас за то что мы не смогли исполнить все ваши ожидания. Надеемся что в будущем вы посетите Марианские Лазни наших отельей Ensana group . С уважением Rаdomira Pavlištová Guest Relation Manager
Positives
All was goodAnswer from Spa Hotel Centralni Lazne
Уважаемaя госпожа Malchikova, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Мы очень рады, што вам у нас понравилос. .Мы будем рады Вас видеть вновь в нашем отеле. Уважением Radomíra Pavlištová Gues Relation Manager
Positives
The rooms are well equipped, cleaned efficiently and regularly. Good medical facilities. Mostly the staff is polite and professional.Negatives
When taking mineral baths, the staff is inattentive; in the middle of taking a bath, the nurse will ask if everything is okay while I lie in cool water for almost 10 minutes. When taking gas dry baths at 7:00 in the morning, the department staff in the corridor talk loudly and laugh, which is not promotes relaxation. Poor food. During the 2 weeks of my stay, the fish was tasty only 2 times. All 10 days the fish was inedible (overdried in the oven). Also with grilled vegetables... There was an assortment of side dishes, but cold.Answer from Spa Hotel Centralni Lazne
Спасибо, что посетили наш отель. Мы рады, что вы остались довольны комнатой и лечением. Я доложу старшей медсестре о поведении персонала медицинского отделения. Жаль, что вам не понравилось в нашем ресторане, наши повара очень стараются, хотя мы всего лишь трехзвездочный отель. Но все равно передам все директору.
Positives
Excellent staff is conveniently located not far from me, the procedures are great, I wish you to keep it up and we are planning to come again with friends in 22 so send suggestions And good health to you all and happy holidaysNegatives
Time flies very quicklyAnswer from Spa Hotel Centralni Lazne
Уважемый господин Schwabauer, Спасибо Вам за то,что Вы выбрали наш отель Hvězda в Марианских Лазнях. Слова благодарности нас очень радуют . Работники отеля будут рады Вас видеть вновь в нашем отеле Звезда. Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manager Spa Resort Hvězda
Positives
Overall, very satisfied. Excellent organization of the treatment process. Friendly, attentive attitude of the sanatorium staff. Calm, relaxing atmosphere. Wonderful room at the Maria Spa hotel. Excellent food, varied cuisine. Polite waiters. Wonderful job of the drivers, sanatoriums on delivery from the airport to the sanatorium and back. Enjoyed the excursion to Prague with a wonderful guide Eleonora. Marianske Lazne enchanted. Thank you sanatoriums. for being there. Olga Brodach and Valeria Nikolaychuk. Israel.Answer from Spa Hotel Centralni Lazne
Уважаемая госпожа Brodatch, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Слова благодарности и чувство, что мы оправдали ваши ожидания, нас очень радуют . Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. Благодарим Вас за позитивный отзыв. Мы будем рады Вас видеть вновь в нашем отеле. С уважением Radomira Pavlištová Guest Relation Manager Ensana Health Spa Hotel Centrální Lázně