references
Светлана Сотникова
05.12.2017
Positives
everything is excellent, THANK YOU!!!Negatives
NO!!!
iurii solovov
03.12.2017
Negatives
We were offered an uncomfortable room above the sauna. There were constant smells. The hotel had similar rooms available. But they didn’t introduce it to us. The staff does not speak Russian, including medical staff. In this regard, we booked a hotel for 2018 or ANOTHER year.
Elena Muzipova
05.11.2017
Positives
This is the second time in this hotel. I really like the location, the food is a choice of three courses, different menus for two weeks, large portions, very tasty. The hotel was quiet, although it was full. We communicated with the staff through an online translator. But some of them are beginning to understand Russian a little bit - this is good news!Negatives
When the hotel is fully loaded, the restaurant cannot cope with the flow of vacationers! We even had to wait for tables to become free. When there were fewer people, everything returned to normal! And I’m writing this for the second time - bad pillows!!! But these are all little things, you can survive
Роза Ахмадеева
19.10.2017
Positives
Good treatment. I liked the doctor and the treatment itself. The food is delicious. Not far from the lake.Negatives
The cleaning is poor quality. Dust and dirt. They wiped the dust and washed the bedside tables themselves. The hangers are greasy and dirty. Bathtubs and sinks are not washable. In the registry, some ladies are angry and aggressive. The only thing I liked was the young man who calmly explained everything. On the day we left the hotel, a blonde with short hair screamed at us so much. We didn't understand why. She started kicking us out while we were waiting for the transfer. Then I wrote 10E on a piece of paper. We realized that in order not to be kicked out of the hall with our suitcases, we had to pay. We paid and she left us. How many times have we been traveling? This is the first time we encounter such rudeness. We will not come to this hotel again.
SVETLANA LEONOVA
06.10.2017
Positives
very friendly atmosphere. nice friendly staff. Good kitchen.Negatives
It would be possible to change robes and towels more often, since after the ozher and procedures they did not have time to dry. No air conditioning and no kettle.
Марина Егорова
31.07.2017
Positives
I would like to thank all the hotel staff for their attentive and friendly attitude.
Vladimir Shvets
15.07.2017
Positives
Great location, great food, good air conditioning.Negatives
Old hotel, very poorly cleaned, linen changed once a WEEK! Despite the fact that procedures with mud are carried out, a visit to a healing lake (you have to wash several times a day). A total of 10 hours of stay on the lake is planned for the week. People with mobility problems run to the lake, spend half an hour in the lake and run back, and so on 2 times a day. The heat was terrible, the water in the lake and the mud had an unpleasant smell, and there was no place to dry clothes. The Internet worked horribly, I had to call the administration every day. They brought the wrong dish from the menu for dinner, and they were very indignant when we pointed this out. They don’t speak Russian, there is no pool, the jacuzzi is almost always closed. We had 3 meals a day ordered - they barely proved that this was so. Parking is paid. There were no vegetables or fruits at all in the restaurant, very few!!! (and this was in the summer in Hungary), they only gave us ice cream once and only a little. Juices are diluted. And if you haven’t finished the soup at lunch, then they will dilute it and serve it for dinner. Of course, you can close your eyes to everything if it hurts and needs treatment, but everyone decides for themselves. We are not very happy, we need a more comfortable hotel!!!
Liudmila Sobanina
01.07.2017
Positives
Attentive and friendly doctor and his staff. Excellent location of the resort. The rooms are good, clean. Great job by the restaurant and its staff. The dishes were prepared perfectly.Negatives
When we arrived at check-in time, we were not seated immediately, although we had reservation documents with dates in this hotel in our hands. It took us 2 hours to find out. That's why they didn't give us lunch, even though we paid for 3 meals a day. But upon departure, they evicted us, charging us an extra fee for 3 hours because the doctor had prescribed a massage for us on the first day at 13:00, we could not vacate the room until that time. Therefore, we were forced to be outside after the massage. The voucher included treatment and food. We wanted to go through all the paid procedures. We were not satisfied with the work of the reception staff.
Tatiana Semikasheva
19.06.2017
Positives
Located close to the lake. The rooms are old, but neat and clean. They feed for slaughter. Nice massage. Overall, the impressions are positive.Negatives
On the first day, problems may arise because the hotel refuses to serve lunch and dinner on the day of arrival. Doctors cheat with prices for medical services (different doctors quote different prices for the same procedures). The staff's stated knowledge of Russian is nominal: it is spoken by only one person who rarely appears at the hotel. For those who do not know other languages, this may cause inconvenience.
Svitlana Parkhomenko
13.06.2017
Positives
I’ll try to evaluate fairly objectively. So, the hotel is close to the lake) It’s not crowded and, which is good news, it’s quiet) The room has a safe and enough space) The food can be called good: high quality and tasty (dinner) Breakfast: standard. The kitchen staff is sincerely polite. At the treatment center - attentive. Good masseuse (Melinda)Negatives
Well, not everyone will agree with me, but the fact remains - the room cleaning is terrible! Three!! women enter in a planned but completely senseless manner for 3 minutes - they create the illusion of cleaning - they leave! Hee hee! After their “robbery” - I didn’t “invite” them anymore. Weak Wi-Fi. (so many people write about this - we could have worked on this question!) The doctor's appointment leaves much to be desired - cursory, superficial, uninterested! Don’t take the pictures to this doctor - he simply didn’t understand anything about them or didn’t want to understand! There are ridiculously few procedures in the package - you need to buy more. Will I return to this hotel for that kind of money? - It’s unlikely! Something like this!
VLADIMIR BOGUSLAVSKY
01.05.2017
Positives
Thanks a lot! Everything was excellent. Very satisfied. We will definitely come again!
NATALIA ZOTINA
27.04.2017
Positives
Excellent food, good rooms, a beautiful cozy town, everything is within walking distance.Negatives
Too few medical procedures are included in the price, you need to pay extra. There is no elevator to the medical complex; those with leg problems will find it difficult to go down the stairs. There is a language barrier and the staff does not speak English very well.
Семен Саксонов
23.04.2017
Positives
Mud treatments are excellent, main courses for lunch and dinner are excellent.Negatives
Cold appetizers for lunch and dinner - one, baked goods - one, fruit - only apples, not always. There is no drinking course included in the treatment. For a two-week vacation, a course to visit the lake for 10 calendar days is not enough. An alternative is the same number of 10 days of visits, but not calendar onesAnswer from Spa Hotel Erzsebet
Здравствуйте Семен! Спасибо за отзыв, хотелось бы в комментарии отметить следующее. Мы учли ваши пожелания по питанию и стараемся разнообразить меню. Что касается питьевого курса, то гости его проходят не в отеле, так как у нас нет подведенной термальной минеральной воды, а в городе на питьевых источниках. С наилучшими пожеланиями директор отеля Erzsebet László Jáni.
Jelena Juurmann
23.04.2017
Positives
Hotel location. Hotel staff. Nutrition. Treatment. The room was cleaned every day.
Olga Antipova
20.04.2017
Positives
Excellent location of the hotel, clinic in the next building (there is a warm passage). The hotel, of course, is not new, but everything is clean, they clean it every day, towels are changed upon request. The rooms are not small, but some open onto the courtyard, where in front of my eyes is the wall of another building (I had exactly this, but I didn’t bother, since I was in the room very little - either for procedures, or at the lake, or in the park, etc. .). There is a sauna, hammam, salt room - you can use it if you wish, booking in the morning for the evening, for example. The staff is excellent - polite, English, German or Russian speaking; They always try to help if there is even the slightest problem. At the hotel you can change currency at a decent rate - it’s convenient! This is my second year staying at the hotel and I am very pleased with it.Negatives
Very early check-out - 10 am. It would be nice to do some cosmetic renovations in the rooms. The hotel clinic does not have its own thermal water (4-5 star hotels usually have it) and there is no swimming pool. The hotel does not have its own territory, but all the parks and the lake are very close - I think this is not a problem. The food is not very varied (I had 2 meals a day) - at the level of 3 stars it is.
Савченко Оксана
20.04.2017
Positives
Friendly staff, good Hungarian cuisine, overall I really liked it. I recommend it!Negatives
For those who wake up with the first regular bus - at 6:30 - there is no negative at all.
Anzhelika Smutok
02.04.2017
Positives
This is not my first time going to ErzHebet and once again everything is Super!!! Thank you for the rest and treatment!Negatives
Nothing
Elena Muzipova
29.01.2017
Positives
We rested from 01/15/2017 to 01/27/2017. The hotel is old, but very clean, warm (even the floors are heated). The room is large, the bed is comfortable because the mattresses are new. Towels and bathrobes were changed upon request. The food is high quality, the portions are large, the menu is never repeated. The only treatment we took was mud and the lake - I liked everything. We hope we will return to this hotel!Negatives
Didn't quite like the pillows
Сергей Майданов
16.01.2017
Positives
We rested at the hotel from 12/29/2016 to 01/11/2017 for the purpose of recovery (procedures with healing mud were received at the hotel, swam in the lake). They always waited for us for the procedures at the appointed time, it was pleasant and convenient. I really liked the quiet, calm atmosphere of the hotel and the friendly staff. We had 3 meals a day, there was a lot of food for us, breakfast was not rich in choice, but for lunch and dinner the menu was never the same for 14 days. This surprised me too! The location of the hotel is convenient, close to the lake and shops. We are planning to vacation here at the end of this year.Negatives
There is no negativity.
oleg souslov
30.12.2016
Positives
The treatment is at the highest level, the quality of the food is excellent.Negatives
I would like the staff to be more willing to communicate in Russian with the hotel administrator and restaurant staff. Knowing Russian, they are not willing to make contact. I constantly had problems with this, although in neighboring bars, restaurants and shops, also on the lake, the staff were much more willing to make contact in Russian.
Svetlana Moor
19.11.2016
Positives
Very good hotel. Located next to the lake. The staff works well, especially the restaurant. The choice of dishes is not large, but the food is delicious. The rooms are spacious, comfortable furniture. Equivalent for three stars!!!
Евгений Кардашев
01.10.2016
Positives
1. Very convenient location. Walking distance to the lake, shops and cafes. 2. Responsive restaurant staff. 3. Good soundproofing of the rooms. 4. Good parking (in the underground garage - 7 euros, on the street - they say 3 euros, but you can do it for free) 5. Large room, furniture - consistent with a 3-star hotel. Availability of a refrigerator (though ours was leaking). There is a small Bar in the refrigerator (but it has not been updated for a long time and it would be better not to have it). 6. Availability of bathrobes (in the room there were washed ones with a persistent smell of disinfectant; upon request, they were replaced with others, fresher, better and more comfortable). 7. The doctor is pleasant and responsive, treatment is in accordance with the hotel category.Negatives
1. The staff does not speak Russian. 2. Monotonous breakfasts, lack of cereals. 3. Treatment cabins in the basement, small, laundry washed. 4. There are no cutlery in the room (there are only 2 wine glasses, a corkscrew and a small metal tray). Plates, forks, spoons, knives are very desirable)
Елизавета Гусева
23.09.2016
Positives
One of the closest hotels to the lake, but at the same time it is close to shops and a bus station. Among hotels of this location it is not expensive. My payment was accepted in euros. They rent out a swimming ring (for a deposit of 1 thousand forints), I returned it two hours after renting out the room, when I came to get my things. The rooms are not small, there is a refrigerator, TV, and ! sockets next to the bed. Cleaned every day. Dinners to choose from 3 options, the portions are very large and everything is delicious. You can go to treatment procedures from any building without going outside, that is, right in slippers and a robe. There is a Russian-speaking person at the reception, in the restaurant they also try to say something in Russian, the rest know at least Russian numbers.Negatives
Little things. The shower hangs very low, in order to wash your hair with both hands you have to bend over. When cleaning, they do not wipe it dry - the floor and toilet seat are left wet. Bubbles from the detergent were left in the “washed” glasses. The “medical unit” does not have all the procedures (there are definitely mud, massage and ultrasound, there is definitely no galvanotherapy and underwater exhaust, for which you have to go to the lake, and there is a queue to see the doctor half a week in advance). Breakfast is monotonous, only fried sausages / boiled sausages alternate.Answer from Spa Hotel Erzsebet
Здравствуйте многоуважаемая госпожа Гусева! Я сделал замечание персоналу по качеству уборки. Завтраки в нашем отеле мы стараемся делать разнообразными, всегда есть выпечка, сыр, йогурт, хлопья, фрукты, овощи, какао, кофе, чаи и другое. Но продолжаем делать все возможное, чтобы улучшить завтрак. В нашем лечебном отделении никогда не было подводного вытяжения позвоночника, так как наша инфраструктура не позволяет проводить эту процедуру. С наилучшими пожеланиями директор отеля Erzsebet László Jáni.
Natalia Senkova
14.08.2016
Positives
The prescribed treatment was completed, excellent massage, convenient time for procedures, the doctor understands a little Russian, reads pictures of the spine, stayed for 14 nights from July 17 to July 31, procedures can be rescheduled for the next week. Very close location to the lake. A good cosmetologist. Excellent cuisine and very tasty dishes, dishes are prepared for everyone, just like in a restaurant. Very tasty desserts. I liked the staff in the restaurant; as soon as you finish eating one dish, they immediately bring you another. I liked the terrace in the restaurant; if you wish, you can eat outdoors. Wi-Fi reception is good everywhere, the Internet speed is high, but for some reason I didn’t get it at all on the weekends.Negatives
Usually, when checking into a hotel, you pay immediately; here you have to wait until almost the last day, which is not convenient. Not everyone at the reception knows how to pay using a card; it is especially unpleasant to fuss with payments on the day of departure. Although the price is known in advance in the booking + resort fee. I booked this hotel for two weeks through the website http://www.sanatoriums.com and did not use any additional services not included in the reservation. In the restaurant, I paid for drinks immediately in cash and paid a deposit for the round of 1000 forints immediately in cash; upon departure they did not return it to me. However, during the calculation they openly tried to deceive me for more than 150 euros; for some reason they included a doctor’s appointment and procedures... although when booking on sanatorium.com they are already included in the price. Then parking (I don’t have a car!) I ask why so much money? Pretends that he doesn’t understand... Did you visit the doctor? Pay! She presented the reservation, again pretending that she doesn’t understand. I said I won't pay. She told me: it means parking! I say I don't have a car. She answers me: that’s what the computer shows! I say: I will only pay my reservation + resort tax, and figure out what your computer shows for yourself. At that time, representatives of the sanatorium were in the hotel, I said I would complain to them. Immediately, lo and behold, I began to understand Russian words and the computer showed the numbers I needed! Be careful, I didn’t remember her name, but she has dark hair and she’s the only one counting there.Answer from Spa Hotel Erzsebet
Многоуважаемая госпожа Сенкова, мы не берем оплату сразу по приезду, так как в нашем отеле давно существует такое правило. Очень много наших гостей желают платить при выезде из отеля. Я проверил ваш счет, там не включена никакая сумма за парковку, вероятно произошло недопонимание. Прием у врача и процедуры у вас также были в цене бронирования. Приносим свои извинения за возникшее недоразумение. С наилучшими пожеланиями директор отеля Erzsebet László Jáni.
Алла Кравченко
19.04.2016
Positives
nice town, lots of flowers, friendly peopleNegatives
all shops and cafes close very early, there is no entertainment
Елена Федичкина
18.04.2016
Positives
I can’t say anything about the quality of treatment, because the purpose of my first stay in Heviz was the lake, water and its effect on the body. The rooms are comfortable, spacious, equipped with everything you need. The food is varied, even with some delicacies. Claims can only be made regarding breakfast. I would like more dairy products. The staff is polite, attentive, but not too efficient. The hotel's location is in the very center, at a minimum distance from the lake, on a beautiful quiet street, within walking distance of the most picturesque places of this quiet European resort.
Елена Степанова
15.04.2016
Positives
I looked at a new place on Earth.Negatives
There are no water coolers or kettles, but patients need to brew medicinal mixtures, etc. There is no place to dry your swimwear.
GALINA ZHORINA
14.04.2016
Positives
The staff is very polite and kind, an interpreter will always come to the rescue. The atmosphere is positive and friendly.Negatives
There is no room cleaning. They only clean the bathroom and take out the trash. The rest is visible upon request or for... a separate objection?
OLGA CHEREBEDOVA
17.02.2016