references
Olga Murayeva
10.09.2017
Positives
1. Quite close to the lake (7-10 minutes) on a straight road; 2. Many pools, of which 2 are thermal pools; 1 large indoor and 1 outdoor; 4 small swimming pools with hydromassage. 3. Good medical base with many procedures, including mud and traction. 5. It’s great that there are Russian translators who help resolve all issues at the reception and when contacting doctors. 6. The food is very good and varied.Negatives
1. No luck, I got the wrong noisy room twice. You need to take a room overlooking the pool on the right wing. 2. And the biggest drawback, which is the easiest to correct, is that the staff neither at the reception nor in the restaurant smiles at all. Somehow in a Soviet way. But overall, I think this hotel is the best in Heviz (last year there was a thermal bath in Danubius) both in terms of distance from the lake (the main healing factor of the resort), and in terms of treatment facilities, and in terms of nutrition. The remaining hotels are all located on the roadway. Thank you Sanatriums, you did a great job, I hope to use your services next year.
Galina Zelenova
27.06.2017
Positives
Good location of the hotel.Negatives
Dismissive attitude towards Russians, there are no Russian-speaking staff, if you have a problem, then it’s not their problem, they will pretend that they don’t understand, especially in a restaurant. There are not enough tables for dinner, although many have a reserve sign, for whom it is not clear, and in the best places. On the first day, we could only find a table near the kitchen door, near the dirty dishes. We booked a Superior, with a view of the garden or courtyard, at first they gave us a room with a non-working air conditioner, then they replaced it with another one, overlooking the parking lot, a garbage dump, and the roof of the kitchen, where the ventilation was so noisy and dishes were rattling that it was impossible to sleep with an open window. Moreover, in this wing there were only Russians, to my question, how do you sleep? An amazing answer was given - but we don’t open the windows, we laughed, but it didn’t suit us. We didn't sleep at night and decided to change our room. But they refused us, saying that there were no people available and offered us a worse class for the same money. As soon as we said that we were moving out, they immediately found both a number and a translator.... Finally, they put out a decent bill, we had to bargain and threaten the police, as a result the bill was changed to a smaller one, but still more than the price list. By the way, we wrote to the sanatorium website asking for help, but received a reply that our letter had been forwarded to the hotel. I definitely wouldn't recommend this hotel to anyone.
наталия родионова
01.05.2017
Negatives
The reservation was made from April 16, but only 18 got to the doctor; accordingly, all procedures were scheduled only from April 19, so the number of them was less than desired. The doctor's examination is purely formal. We were not invited to provide a translator. The doctor speaks Russian poorly. When you arrive through a travel agency, you see the doctor on the day of arrival. Bed linen is changed once a week. I wish I could do it more often.
tatiana kopteva
02.02.2017
Positives
The hotel is well located, almost on the main street of the resort, literally a 3-5 minute walk to the center. large area, parking. Fast internet in the rooms, excellent spa complex
Irina Kurkova
01.01.2017
Positives
I really liked the city itself - cozy, clean, wonderful air. Room service - cleaned efficiently, in the first half of the day, mainly while we were at breakfast, very convenient. A very good selection of dishes in the hotel restaurant, tasty and high quality. Good service from the staff in the thermal pools and other pools - sheets that were always provided were clean, ironed and in sufficient quantity. We worked well in the children's club "Gnomes". Every day, master classes were held with the children on making New Year's souvenirs, they provided all the necessary attributes for crafts, and helped them paint Christmas gingerbread cookies. Very large and clean hotel area.Negatives
The hotel restaurant has very high prices for water - 1248 forints, which is approximately 4 euros for a 0.75 liter bottle, and the price in the store for similar water is 8 times less - in my opinion, the price is too high...... Beer and wine is also expensive, but you can do without them for lunch and dinner, and it’s very difficult without water, especially if you’re vacationing with a child. As soon as we abandoned the idea of ordering drinks in a restaurant, the waiters lost interest in us, and they even stopped coming to the table and completely ignored us, even removing the dishes only after we left. When there were requests to the restaurant administration to bring a glass of clean water to the child, there was no refusal, but they poured water from the tap that smelled strongly of bleach, which was impossible to drink, but at the same time, it was not allowed to bring water with you. I really didn’t like this moment, because clean water is a necessary attribute of life and should not be a source of income in a hotel positioning treatment. When leaving the hotel, there was an attempt to collect VAT and tourist tax from us again, it’s good that I kept with me another copy of the reservation confirmation, which indicated that VAT and the tax are included in the price of the trip.
инна казакова
08.12.2016
Positives
No matter what they say, the treatment center at the hotel is impressive. including the furnishings; I personally am pleased to undergo procedures in rooms where everything is beautifully furnished and properly renovated. On the plus side, I would also like to say that there is a fairly wide selection of dishes in the restaurant, although the menu did not change too often, it didn’t get boring. Of course, it’s easiest to speak English with the staff, but there is a Russian-speaking manager at the hotel.
Наталья Мельникова
20.10.2016
Positives
I really liked the following procedures: mud wraps, spinal traction in the pool, magnesium wrap. All the existing pools are great. Lake Heviz is unique. The room was cleaned promptly and thoroughly, bed linen and bathrobes were changed on time and were in excellent condition.Negatives
One of the pools (on the hotel grounds) was closed for renovations on the day of our arrival. We were not warned about this when booking the hotel. In our opinion, the repairs should have been carried out at a lower outside temperature. Hot dishes and salads prepared for lunch were served for dinner.
Nataliia Roshchina
13.10.2016
Positives
The hotel is very good. The food is excellent, varied and tasty. The waiters are polite and courteous. Special thanks to the chef! Swimming pool is very good. The procedures are probably good. I haven’t felt the effect yet, but I was there for too short a time. Rather, it was a reconnaissance of the stay in the sanatorium. It was my first time at the sanatorium. Whether I go again will depend on how I feel. In any case, the procedures were a pleasure. Thank you.Negatives
The website says that the hotel speaks Russian. In fact, almost no one speaks Russian. During procedures, the medical staff speaks the memorized text in Russian, but any additional question causes misunderstanding. I communicated at the hotel in English. A doctor's examination is rather puzzling. The doctor speaks English and German. I took with me the pictures and recommendations of my attending physician. But without knowledge of the language, of course, the doctor did not look at all this. It’s good that I was able to translate myself what I would like to receive in the sanatorium.
Tatiana Bergerud
10.10.2016
Positives
It was god work of the reception desk, ecpesially receptionist Mark.
Valentina Lubimova
10.10.2016
Negatives
Upon arrival, we were placed in a very cold room. The next day it took a long time to persuade us to change the room and give the room a heater. The Russian-speaking employee works for a very short time, which does not add comfort to the elderly person’s stay. As a result, due to hypothermia, she became very ill and had to interrupt treatment two weeks earlier than planned.
Valentyna Turbulak
21.09.2016
Positives
Good day to all! Good rest. The girls from the travel agency Inna and Katya work great, they are always ready to help. Irina is a good translator, she knows her job. I really liked the room. Cleaning was done every day and towels were changed. The food is excellent and of high quality, a wide range of dishes to suit every taste. I liked the pool with saunas and hydromassage, I went in the evening. During the day I went to the thermal pool, for a foot massage, Charcot shower - that’s all there are two thermal pools. Good organization of the transfer, very satisfied. Thank you very much for your excellent work: Sanatoriums.com. My advice: on the first day, find out everything and how it functions and where it is located. I was lost for many days, I didn’t know what or where it was, ask right away. No one will look at your X-rays. Your blood pressure will be measured at your doctor’s appointment. The massage is good. I liked the mud. Good workers, very attentive, polite. Thank you very much.Negatives
After reading the reviews, I took all the shower accessories with me. It's a shame, I think saving on such little things. They don’t give anything at all, but they give 4 Stars. In Italy, 2 Stars always have shampoo, soap, and shower. There is no internet at all in the room, it is very inconvenient to go downstairs, where there is music from the bar and you can’t hear anything. Internet should be in the rooms. I was satisfied with everything and everything else.
Valery Romankov
20.09.2016
Positives
A wonderful indoor pool with an underwater massage area. Well-thought-out restaurant opening hours.
PETR SHCHERBAK
27.08.2016
Positives
Wonderful relaxation and wellness: thermal and sports pools, SPA - all on site.
Romanov Andrei
24.08.2016
Positives
A harmonious combination of comfort and health benefits, a beautiful interior. My wife dreams of returning back, she says that we have finally found our resort. The hotel seemed to me to be the best in Heviz, new, large and hospitable, I saw more than once how people took food out of breakfast right in a box and no one said a word to them, and there were always apples at the exit so that people could take them with them. In a word, everything is super duper!!!! The town is beautiful, cozy and lively!!! The presence of thermal baths in the hotel is just super, of course we went to the lake and swam, but only once, since there were a lot of people there and it seemed a little dirty to me, and even for the money, but here it’s clean and beautiful and quiet, and just paradise so that say to heal the fruits of stormy youth and the dashing nineties. In a word, the hotel has everything to meet old age with dignity (I’m 50 years old). Our youngest daughter, 16 years old, was with us, so she also found relaxing and restorative procedures, which she enjoyed. We will definitely come back and I think at our age visiting such a resort once a year is simply a necessity of life and not a whim. Yes, before leaving, at the reception they wanted to charge me a resort tax, which was included in the price when ordering, I called the Sanatorium and the well done guys instantly resolved this issue, for which I praise them and thank you very much (I just don’t like being deceived, so before leaving check your hotel bill as this is not the first time in Carbone.See you in Carbone next year!!!!!!!
Oleksiy Kozlov
21.08.2016
Positives
We liked everything - we will book through YOUNegatives
We asked for rooms on the same floor - we understand that the connection did not work out. Dali - one is on the first - the second is on the third. Where is the dining room - it smells and buzzes
Матанат Рахимова
15.08.2016
Positives
Delicious food; Very clear and tidy environment in the hotel and in the medical part; Very friendly staff hotel as well as medical staff, restaurant and support staff; Quick respond to the client request; Customer minded design of the bath places and rooms (e.g. electronic devices for quick drying swimming suits in the bath places; balcony is equipped by a cloth dryer tool); Great variety of medical and physiotherapeutic treatments.Negatives
It will be good to have the specialized medical doctors who could provide with a holistic diagnostic and treatment. But maybe it is not in place because it is not a rehabilitation center indeed but it aims for the prophylactic measures.
Розалия Бегайдарова
12.08.2016
Negatives
1. Bad translator (does not explain how to get to the lake, there is no information about the rules of staying on the lake) 2. No one controls the stay of patients on the thermal lakes 3. Few therapeutic procedures, only 10 in the complex, preferably 10 massages, 10 mud treatments, 10 more other procedures. 4. There are ants in the room and in the bedside tables, this is a 4 star resort, shame!
Svetlana Balashova
07.04.2016
Positives
The overall impression of staying at the resort is Super! Even in a short time (just a week) I got a good effect - my back pain has practically gone away (I have a hernia in my spine). I regularly “hung” in the lake (in recommended quantities), did procedures, and swam in the pool. Now about the hotel. I liked almost everything. A very good wellness center - a magnificent outdoor heated pool with hydromassage "nooks", good thermal baths also with hydromassage pools (although it is very stuffy there, if you stay more than 20-30 minutes, your head starts to hurt). Of the procedures I did underwater extract and mud. I liked everything - from the clarity of the staff’s work to the actual quality of the procedures. The room's windows overlooked the road, but there was no noise, the room was warm and quiet (you couldn't hear the neighbors either). Another pleasant surprise - when visiting the doctor, a Russian-speaking representative, Irina, was waiting for me at his door (thanks to her too), she showed me everything, told me, and provided me with a circle for the lake. The food is very good and has a wide variety (although some dishes were too salty - fish, omelet). I would especially like to note the work of sanatoriums.com. I received answers to all my questions asked by email or phone. There were also no problems with the transfer - we were met and taken exactly at the appointed time. Upon check-out, the problem with paying for the hotel was instantly resolved - the lady at the hotel tried to charge me a local tax, although it was already included in the price of my booking (it was indicated in my confirmation, but not in hers). The lady contacted sanatoriums.com, and they confirmed to her that the tax was already included in the price, as was VAT. By the way, the cost of the package (accommodation + meals + procedures) on sanatoriums.com turned out to be lower than the cost of accommodation + meals on other booking sites and the hotel’s website. Before booking, I carefully compared prices.Negatives
Now about the fly in the ointment. Poor service in the room: lack of bathroom amenities (shampoo and hard soap were provided once, the shampoo was terrible), instead of liquid soap there was soapy water, during the week of stay the bed linen was never changed (towels were changed every day). Everyone and everywhere writes about this (I also left my review about it at the hotel), but the hotel owners probably don’t care about it. Unworthy of a 4*superior hotel (I’ve never seen anything like this even in a 3*). The service staff does not speak English, which is also strange for a 4* (after all, an international language). If there are no problems, then it doesn't matter. But it won't be possible to find out anything. I left my balm in the shower, returned, tried to find traces - it was useless. "Mine is yours, don't forget it."
Елена Михайлова
23.02.2016
Positives
I really liked the hotel, it’s well located - it’s only about five minutes walk to the center. The food is excellent, varied and there is always a good selection of dishes. I also liked the treatment, especially the thermal pool and hydromassage pool.Negatives
The hotel room is a bit dark. In the thermal pool there is no warning that the silver becomes darker from the water, and although after 3 days the ring brightened again, it was still unpleasant. I would have liked to have received information in advance about the rules for using the pool - I did not know that you need to take a 100 forint coin with you in order to use the locker. These are small things, but overall a very pleasant experience.
SHPAGINA NADEZDA
15.02.2016
Positives
A very good SPA with excellent staff, and a large comfortable swimming pool is absolutely unbeatable! The thermal baths and pools on site are so comfortable that you simply won’t want to go to the lake. The territory is equipped, the hotel is the most beautiful in the city.Negatives
The room is very poorly cleaned. The bed is changed every 4 days. I had to make a fuss before they put in the hand soap and slippers. They didn't respond to tips.
inna ruzhova
12.01.2016
Positives
procedures are done at exactly the appointed time at the reception, everything is explained very well, they try to speak Russian, the Russian-speaking representative Irina helps with everything very wellNegatives
very early at 10 o'clock check-out on the day of arrival there is no time for lunch on the day of departure lunch is not provided very poorly cleaned in the rooms cold in the winter in the rooms
Виктор Миронов
12.01.2016
Positives
Good cuisine and choice of food. Good free internet.Negatives
I would strengthen the medical component of the hotel (more serious medical examination and qualifications of the medical staff), it’s bad that they don’t do procedures on Saturday and Sunday - 2 days of treatment are wasted. I would move lunch from 1 to 3 o’clock, and dinner from 6 to 9. It would be It’s more convenient if a Russian-speaking hotel representative was at the hotel not from 9 to 13, but all day. The need to be in a sauna and hammam without a bathing suit is annoying, it’s uncomfortable and it’s unclear why. A bit boring in the evening. I think there is an unnecessary hassle with cards for towels, I don’t think anyone will steal them. And sheets instead of normal towels are not very convenient.
татьяна рыбакова
07.11.2015
Positives
We went to Heviz twice and both times stayed in Carbone; we don’t even want to try other hotels, as they say they don’t look for good. Service, food, quality of procedures - everything is at a high level, spinal traction especially helps me; I feel significant relief for a long time. thanks to the hotel staff for their attentiveness, and only one wish - learn Russian and they will love you even more
Инна Васильева
29.10.2015
Positives
A large number of procedures, excellent wellness procedures, the staff, of course, does not speak Russian well, but they are polite and attentive. If you need a translator directly at the reception, ask Irina, this is a Russian-speaking manager, she always helps with everything. Overall service without any complaints.
валентин есин
05.10.2015
Positives
We had a great time, the hotel was very decent, spacious, there were never any queues during the procedures, we managed to complete all the procedures before lunch, and after lunch we went to the lake. In the morning we visited the thermal pool in the hotel itself, it is very convenient so as not to waste time going to the lake. The hotel has excellent food, the food was delicious throughout the 12 days of our stay, and although some dishes were repeated, it didn’t get boring at all.
галина климович
30.09.2015
Positives
The hotel is gorgeous in every way. A huge treatment area, several swimming pools, I was impressed by the food, such a selection of dishes, both meat and vegetarian, is rare to see, as if it were a New Year’s buffet. In the morning you come for breakfast and right in front of the entrance inside the restaurant there is a waiter making freshly squeezed orange juice, right in front of you he crushes the oranges. All the staff are friendly. There is a bit of a language barrier; Russian has not yet been sufficiently studied by the staff.
валентина лесецкая
14.09.2015
Positives
Thank you all very much for a wonderful time in Carbone. I have been going to resorts for 5 years in a row and during this time I have been to the Czech Republic, Slovakia, Lithuania, but in Heviz what I liked most was the combination of the quality of treatment, food and comfort in the hotel. Yes, prices in Heviz are higher than in Lithuania and the Czech Republic, but I don’t regret spending the money one bit, as the effect was wonderful, and there are a lot of impressions as well
олег антонов
07.09.2015