references
Positives
The undoubted advantages are the location of the hotel and the staff, friendly and highly professional, both medical and serviceNegatives
The big disadvantage is the lack of medical services on Saturday,Positives
THE LAKE IS NEARBY (170 STEPS), ESPECIALLY RELEVANT FOR THOSE WHO HAVE HARD TO WALK. YOU CAN GO TO THE LAKE IN YOUR ROBE. YOU CAN CHOOSE THE PROCEDURES YOU NEED.Negatives
THE DOCTOR ASKS WHAT PROCEDURES TO PRESCRIBE! THAT IS, YOU NEED TO GO WITH RECOMMENDATIONS FROM YOUR DOCTOR WHAT PROCEDURES YOU NEED TO TAKE THERE. YOU NEED TO GO WITH YOUR OWN MEDICATIONS - THERE YOU NEED A PRESCRIPTION IN THE PHARMACY, WHICH THE DOCTOR WILL NOT PRECUTE.Positives
I came to Spa Heviz for the third time. To say that I liked it is to say nothing. I'm just delighted. A wonderful hotel, a homely atmosphere, wonderful staff, a cozy room in which everything is thought out to the smallest detail. The hotel is located so close to the lake that the sickest legs can walk there in 5 minutes. And what a lake! Fairy tale. And it’s so convenient that the hotel provides unlimited passes to the lake. So I felt very good. I am grateful to sanatoriums.com/ru for the excellent work. The transfer was perfect: I was met in Budapest by a wonderful, polite driver, and he then took me 2 weeks later from the hotel to the airport.Negatives
There is NO negative, all positive.Positives
I rested in the Hotel Spa Heviz in September. I liked everything very much. Except for the kitchen. Everything is very monotonous, there are few tasty dishes. And in 14 days the boy’s diet has not changed, very average food. The rotation must be changed. The hotel has a prestigious reputation. The location is the most convenient. The staff is great. Thank you. I'm looking for a place for next year. I will order in advance. Thanks everyone.Positives
The biggest plus is the hotel's location and unlimited access to the lake. Good treatment and attentive staff.Negatives
The restaurant in the hotel is like a canteen in the 90s. There is no properly functioning bar. All this somehow does not qualify for four stars, a C grade.Positives
The location is very convenient, the forest and lake are very close. We wore bathrobes, about 3 minutes to the entrance. It’s great that a ticket to visit the lake is included in the room price. The hotel and spa were clean. The staff was friendly.Negatives
The food is terrible! At dinner, the bread is old, there’s a lot of fried batter, the meat is tough. It feels like everything is not fresh, including the salads. The choice is very small. Although the kitchen in the restaurant cooks quite decently for the money. Breakfast is a little better, although the scrambled eggs were fresh .Positives
Thanks to all the site staff, especially curator Svetlana Fedorovich for the excellent choice of sanatorium!! I liked everything very much: food, accommodation, service, cleanliness and order!!Positives
It was my first time at the spa hotel. Everything was wonderful, I will definitely come again. It’s just a pity that it was sometimes difficult for me with the Russian language.Positives
Thank you Everything is very good! The staff is responsive, all issues were resolved. The lake, nature and weather, everything made me happy!Negatives
There are some nuances. It turns out that at the pool you have to ask for a towel, but they don’t give you one, and while people are waiting for it, they are hidden. We didn’t know and used the towel from the room, and it was wet all the time, fortunately the weather was warm. It is written in the hotel booklet, which is in the room: linen is changed 2 times a week, but they changed it once in 12 days. I didn’t really like the food, one might even say I didn’t like it. In the first week, they served a dry dinner: dry French fries and dry chicken breast, no gravy, no vegetables or even water, although at the buffet you could always pour a glass of water for dinner. So we choked on dinner. The dishes were made to order, blind. True, when the influx of guests became larger (after about a week of our stay), they changed the conditions for serving dishes and you could visually select what you wanted and point your finger at it so that they would put it on your plate, but there were no inscriptions and it was not always possible to determine what the dish was made of . Although this could be attributed to the fact that after quarantine and with the special operating conditions of the restaurant, the chefs were not yet fully oriented.Positives
Proximity of the lake Unlimited access to the lake Possibility of treatment at the hotel Availability of swimming equipment in the hotel and issuance to guests Own swimming pool with thermal water!! Availability of gymnastics, yoga and pilates, gymNegatives
During a medical procedure at a hotel, the nurses talk deafeningly loudly and constantly, without stopping, although they themselves write recommendations on the card and on the stand - maintaining complete silence! Silence is needed, patients are not having fun at a disco, but are receiving treatment, and at the same time, they are sick!! They release the procedure at the wrong time, the nurse may be absent at that time and not even know that the procedure has been scheduled, but it has already been paid for. So, on 2103, a spinal traction procedure was scheduled for 07.00 and they released it only after 45 minutes. The person on duty at the pool was looking for nurses, calling them on tel. , home and expected Incredibly rude, unfriendly, unsmiling medical reception workers, prescribing timed medical procedures prescribed by the doctor. You invite a lot and work in the Russian space, I would like the greeting employee at the reception and the waiters to know Russian. Place disposable slippers in the rooms instead of begging at the reception/hotel ****stars assumes their availability in the rooms / Extend the opening hours of the pool until 23.00 Equip the room with cutlery / knife, spoon, fork / because there is a kettle and tea and coffee accessories, There is nothing to stir the sugar in the glass with.Positives
I liked everything very much, the attention and responsiveness of the staff, the prescribed treatment program and the doctor’s recommendations, the cleanliness of the room and the hotel in general after cleaning, the menu and service in the restaurant have changed for the better, there are more delicious national dishes. Overall, we had a great time healing and relaxing!!! Thanks a lotPositives
I was at Spa Heviz for the first time, 10 days. I'm very pleased. Wonderful location, close to the lake and close to the center. It is very convenient that all procedures can be performed at the hotel. I highly recommend booking through sanatoriums.ru (I usually use booking.com), which provides the opportunity for a convenient transfer, lower prices for accommodation and agent assistance from sanatoriums.ru, since with foreign languages other than Hungarian, German and in some places Russian service personnel in Heviz is very busy.Negatives
There are no downsides to the stay, but for the trip as a whole, a huge disadvantage is the flight from Budapest at 6:05.Positives
I left with regret that I had to leave a wonderful place, comfortable, friendly, aesthetically perfect, with excellent cuisine, ideal cleanliness and nice people. I consider the Spa-hotel to be the best in Heviz in terms of location and beauty. I'll definitely come back.Answer from Spa Hotel Spa Heviz
важаемая Галина, Большое спасибо за хороший отзыв. Надеемся встретиться с Вами в следующий раз!
Positives
Great location, comfortable room, good treatment.Negatives
The worst impression left from the restaurant. And the point is not that the food was bad, but that all the dishes were cold at breakfast and dinner. The heating system in the hall did not work. We had paid for three meals a day, but for two weeks we were asked to pay for lunch. We will never take three meals a day again. Very unpleasant. that at lunchtime people come into the restaurant hall in outerwear and undress right at the table.Positives
The hotel is located very close to the lake. Everyone is given bracelets for free access to the lake. The rooms are quite good. Treatment is varied and inexpensive - about 2 times cheaper than in DanibiusNegatives
The food in the restaurant is poorly organized. Breakfast is quite good, but at dinner there is little choice of food, we met with representatives of the sanatorium - they promised to fix it. Massage therapists do massages without special clothing - dressing gowns. The worst thing is that there is no representative of your company (Sanatorium) in Heviz and no issues can be resolved promptly. For the lack of support for vacationers and unwillingness to solve problems - your company gets a bad mark. We have been many times with other companies, there are representatives there and all issues are resolved immediately on the spotAnswer from Spa Hotel Spa Heviz
Ответ от компании Санаториумс: Уважаемый Игорь, благодарим Вас за отзыв. К сожалению, Марина не смогла с Вами встретиться лично, в период Вашего пребывания она находилась в командировке, ее заменяла сотрудница Лейла, контакты которой Вам были также переданы. Ваше обращение не осталось без внимания, очень жаль, что Вы этого не отметили. С Вами встретился директор ресторана, выслушал все Ваши замечания, и по возможности старался их учесть. Будем рады Вам помочь при выборе санатория в следующий.
Positives
Good medical care, qualified staff, a clean and comfortable thermal pool, high-quality and varied food. The location of the hotel is optimal, everything is nearby, quiet and convenient. The attitude towards clients is friendly. We liked everything.Negatives
Poor location of our room. The reservation said a view from the window towards the forest, but it turned out to be a view of the nearby road with all the attendant inconveniences.Positives
There for the fifth time in a row! Comfortable by plane to Vienna. Picked up there by the hotel. The Chinese healer suburb is worth its weight in gold! Here you can see what Chinese medicinal medicine actually means! I can only recommend a visit to anyone with back problems! Every euro was worth it! Many thanks!Answer from Spa Hotel Spa Heviz
Danke für Ihre Rückmeldung, wir freuen uns, das Sie bei uns gute Zeit hatten. Wir warten Sie herzlich nächste mal auch!
Positives
The sanatorium has a very good location. Cross the road and you are already on the lake. The quality of treatment is at a high professional level. Cozy rooms and relaxation areas. Very tasty and varied restaurant table. Responsive representatives and good service sanatoriums.com.Negatives
I would like to provide vegetarian hot dishes for lunchPositives
Beautiful lake! Cozy town! Nice hotel next to the lake! Attentive and friendly staff! Wonderful translator Svetlana, special thanks to her! Delicious Hungarian cuisine! The results of the treatment were felt within 3 days. Overall, we had a good rest and treatment.Negatives
We were not met on time at Vienna airport. I had to worry.Answer from Spa Hotel Spa Heviz
Уважаемая Светлана! У Вас был заказан групповой трансфер на встречу из аэропорта , который предусматривает время ожидания выезда из аэропорта до 2-х часов. Мы приносим Вам извинения за Ваше состояние, понимаем, что ожидание всегда волнительно.