references
Konstantin R.
12.05.2025
Positives
The hotel is beautiful and located next to the lake, which allows you to walk to the lake in a robe. The staff is very friendly, always help if you have questions.Negatives
The food leaves much to be desired
Ella K.
24.04.2025
Positives
We had a wonderful few days. Everything was wonderful. We'd love to come back.
Juri G.
18.04.2025
Positives
Thank you for the transfer to the airport and our special thanks to the driver Tomasz.Negatives
The central air conditioning system in the hotel did not work, we had to sleep with the windows open, and cars started driving by at 6am...goodbye sleep. The cook oversalts the food and pours sauces on it that should be served separately. All the main dishes are swimming in sauces.
Siegfried T.
02.04.2025
Positives
Excellent location near the lake, and free admission throughout the entire stay. Excellent treatment.Negatives
Room very dark. A vending machine in the hotel would have been good. I missed the evening entertainment. The bar was mostly unmanned. The sausage and cheese could have been offered a little more attentively.
Eugen E.
02.04.2025
Positives
This is our second time coming, all services are top notch, no complaints for any reason. We will repeat periodically.Negatives
The repair work on Lake Heviz was disappointing; swimming outside was fraught with the risk of catching a cold, so I had to go to the pool.
Lidia V.
26.03.2025
Positives
Having read negative reviews before leaving, I had some doubts about the correctness of my choice, but since I know Heviz quite well, I trusted my experience. This is our first time at this hotel, and we are very pleased. Everyone writes about the proximity to the lake, which is an undeniable plus. Nice rooms - color scheme, functionality. I really liked the approach to food. Lunch and dinner - the main course is ordered in advance, so the quality of the food is much better than at the buffet. The last stay at the Carbona Hotel in 2019 pushed us away from Heviz for several years, although we have been vacationing there regularly since 1995. We are very glad that this year we resumed our trips to Heviz again, the most wonderful impressions of the hotel - food, pool, staff - everything for a full-fledged vacation.Negatives
Unfortunately, since March 18, due to technical reasons, the central part of the lake (under the roof) has been closed. At this time of year, with unstable weather, it is still too early to swim in the open air. The swimming pool at the hotel saved us.
Pavel F.
10.02.2025
Positives
We are absolutely very happy with everything and excellent - that's an understatement, everything was just wonderful.
Olga S.
16.01.2025
Positives
We had a rest in the beginning of January. Wonderful climate. We didn't receive treatment in the hotel itself, so we can't evaluate it. Lake Heviz is excellentNegatives
I am used to salting food less. It was a bit unusual for me personally. But the cuisine is incredibly tasty, varied and prepared in the hotel with skill and love.
Sviatlana B.
06.01.2025
Positives
Good morning! Everything was wonderful! Many thanks to you and the guide in Heviz! It was very interesting, informative and longer than expected, as there is a lot of information! Happy New Year and Merry Christmas! Best regards, Svetlana.
Henry K.
08.12.2024
Positives
We visited the hotel for the first time, were pleasantly surprised and would love to come back.
Dinara M.
16.11.2024
Positives
The location of the hotel is super, the treatment is good.Negatives
Towels and bed linen are changed very rarely and they are kind of grey, but in Karlovy Vary "Krivan" they changed it every other day and it was snow-white.
Viktor W.
03.11.2024
Positives
New system of dishes for dinner from the menu.Negatives
Payment for the sanatorium is only in forints
Nika H.
27.10.2024
Positives
Wonderful attentive staff at the reception, in the office, in the restaurant.Negatives
The procedures are very expensive and do not correspond to the quality of execution. In addition, the doctor and the registrar for the appointment of procedures did not warn us at all at the first meeting that we were entitled to only 5 procedures, according to the voucher from the Sanatorium. Of course, this is also our personal mistake, that we did not pay attention to this when we bought the voucher, did not read the voucher carefully. As a result, we took a lot of procedures, thinking that they were included in our package (4-5 for each day), for which we were forced to pay a very tidy sum upon departure. The last day of our stay was overshadowed by this.
Vita G.
20.10.2024
Positives
Very cozy SPA, good place - next to the lake, very good and interesting was the transfer back to the airport with the driver Tomas - we learned a lot about the country - he told interesting stories, for how long he is a former historian👍Negatives
The food in the restaurant is like a bad canteen and not like a restaurant... the only thing I didn't like here!!!!! Change the chef!!!!!
Karine K.
19.10.2024
Positives
We liked everything - the quality of the room, the professionalism and hospitality of the staff, the wonderful cuisine. The proximity to the lake and forest, wonderful air. A wonderful plane tree alley leading to the central entrance. The presence of a medical center and procedures directly in the hotel.Negatives
There was a bit of a lack of entertainment, maybe just music. But that's probably due to the end of the season.
Lyudmyla G.
13.10.2024
Positives
Good day! I thank all the employees of sanatorium.com for their help, advice, very fast communication on registration issues. Very patiently and sympathetically, they called me back themselves, many thanks to Mr. Lajos for advice on how to profitably pay for the transfer. I went to the Heviz sanatorium for the second time. It helped a lot the first time, the pain went away almost a year after the course of treatment. The doctor very carefully and competently selects procedures, you can always consult. All employees are very attentive, friendly, responsive. The food is always tasty, varied, large portions of the ordered dish. There is always a choice. Thank you all for your work for the benefit of our health! I wish you all the best, prosperity and good luck, health to everyone! With respect, L. Gryaznova and L. Wolf.
Liudmila K.
06.10.2024
Positives
The proximity of the hotel to the lakeNegatives
The food is the same every day. Everything is overcooked. I would like to express a separate negative opinion about the staff of Sanatorium. After receiving the money for the reservation, they absolutely do not care about the clients. And the transfer topic is generally awful, waiting at least 2 hours, constant lies that the driver will be in 10 minutes, when he was sent to Budapest instead of Vienna. If you arrive after 20:00, they can leave you at the airport. I do not recommend this company Sanatorium to anyone.
Georg T.
27.09.2024
Positives
Very well located hotel, 100 m walk from the sulphur lake. All treatments in the hotel, some just a few metres from the room. Very friendly staff.Negatives
The selection at the buffet was OK. Basically everything you need was there. Egg dishes could be ordered separately at no extra charge. The evening meal (3 course menu) was not always warm, the meat was sometimes dry. But mostly OK. Still only satisfactory.
Борис Л.
23.08.2024
Positives
Very convenient location, very excellent great visit to the lakeNegatives
Poor nutrition
Aleksejus S.
10.08.2024
Positives
great weather thermal pool and lake beautiful nature excellent serviceNegatives
only two people spoke Russian the transfer from the airport was not carried out waited two hours had to go by taxi from Budapest to Heviz paying triple the price there was no exit it was night outside
Faina T.
01.08.2024
Positives
Thanks to the staff of the Sanatorium. We were satisfied with our holiday and treatment in Hevis; it was very important that during our stay in a foreign country with an incomprehensible language, there was an address to whom to turn for help. They always responded to phone calls in Russian when difficulties arose. Thanks to Lajos for the help, for the advice and for the wonderful tour of Hevis! Thanks to the Sanatorium for the transfer - free from the airport and relatively inexpensive from Hevis to Budapest. This is also part of the services that are not received those who come on their own! In short, next time we will definitely use the services of your company. There was one drawback related to the placement, which I will write about below.Negatives
HOTEL Hevis Spa, where we booked a room, advertises itself as a 4 star hotel. It is located in an excellent location, a 2-minute walk from the lake, the windows of the rooms overlook the park, the staff service is quite satisfactory, despite difficulties with the language, excellent cuisine. But for the first 5 days we suffered in a room that doesn’t deserve not only 4, but even 3 stars (it’s an attic on the 3rd floor, a very small room with a roof that hangs over the bed, so that if you stand up at full height from the bed , you get a blow to the head, the air conditioner does not work and does not reach the bed at all, because the wall is blocking it. The room is heating up, because it is under the roof (and it was 35-36 degrees, abnormally hot). This means there is nowhere to dry swimsuits and towels after swimming in the lake). There is no explanation either on the hotel website or on the Sanatorium website that the cheaper room does not meet the 4-star criteria. We were given another room only 5 days later. We gladly paid extra and moved to a normal room (though with an old sagging mattress). If we knew that a cheaper room in a 4 star hotel is 2 stars, we, of course, would immediately book a more expensive one. And yet, in a sanatorium where orthopedic diseases are treated, it is necessary to ensure that the mattresses and pillows are new and in good condition. Please convey these wishes to the hotel management.
Tetiana S.
31.07.2024
Positives
An excellent hotel for a relaxing holiday and treatment. The advantage of the sanatorium is its location on the lake and unlimited visits. There are practically no vacationers with small children in the sanatorium (for me this is a plus).Negatives
If you want, you can find negativity in any hotel, but I didn’t have such a desire))), so everything is fine. I recommend this sanatorium for relaxation and treatment.
Olena S.
25.07.2024
Positives
Good location, good room, good food.Negatives
I arrived at 22-00, dinner was provided that day, there was a day on the road. Even in three stars, when checking in late, they leave something for a snack. Don't bother with this hotel!!! I asked a question at the reception, the manager shrugged his shoulders, that’s the whole answer.
Liubov M.
25.07.2024
Positives
Everything was wonderful, the hotel is cozy, the location is super. We'll be happy to come againNegatives
During the shower, water poured out of the cabin and sometimes reached the front door. I tried to turn on the shower not at full strength, the water came out all the way to the sink. And now you’re standing all clean in a puddle and wondering what to do, there’s nothing to wipe the water with. The room is cleaned every day, but this can only be seen by changing the towels. During the week of my stay, the bathroom was cleaned a maximum of 3 times, the bed was not changed at all, they offered it on the last day, but I refused, since we were already moving out in the morning. We had two rooms, in the second room, bed linen was changed and cleaning was done without any complaints.
Irina G.
15.07.2024
Positives
It was my second visit to spa hotel heviz I like spa hotel for it fantastic location and calm and warm atmosphere. About food breakfast was restricted but dinner really gourmet bravo to chef. Staff very attentive. I am going to visit spa hotel next year
Elena A.
04.07.2024
Positives
Free access to the lake, clean, nice treatments on schedule.Negatives
I am vegetarian and the food was not good. Sometimes it also included eggs. When I arrived in Budapest I had to wait more than 1 hour for the transfer. Since I did not know the language it was very confusing. The phone numbers of the hotel and sanatorium.com were not answering. So that was a little worrying.
Svitlana K.
01.07.2024
Positives
We have been staying at the sanatorium for several years (special thanks to the Sanatorium team for convenient conditions when booking). This year the impressions from the sanatorium are even better. It feels like the interior has been updated) Also, I want to mention the excellent food! Delicious, varied and fresh food! The hotel is located close to the lake, a visit is included in the price, which is important! Recommend for relaxation!!!Negatives
No!
Olga M.
01.07.2024