references
Vladimir Rybakov
09.03.2017
Positives
Extremely polite and friendly hotel staff (I especially want to highlight the Reception team). Wonderful and very professional maids, keeping the rooms in excellent condition and as clean as possible. Restaurant . the choice of dishes and the staff: cooks, waiters, head waiters and bartenders - BEYOND PRAISE!!! Overall rating - GREAT!!! 6+ stars Hotel.Negatives
Minor difficulties with the location and the not fully thought out descent to the colonnade with mineral springs, but ESPECIALLY with the rise from the colonnade up to the SPA HOTEL. In all other respects, this is a GREAT (super superlative) SPA HOTEL.
Ридас Арсланов
17.01.2017
Positives
Great spa hotel. The service staff tries to please in everything and fulfill all requests.
Alexander Nomerovskiy
27.11.2016
Positives
Excellent treatment, comfortable rooms, efficient staff
Aleksei Gerasimov
16.11.2016
Positives
Wonderful hotel, located near the springs, about 10 minutes on foot. We had a deluxe room, we really liked that the windows faced the courtyard, so it was always very quiet and peaceful (we had a 2-year-old child with us). We had three meals a day, very varied and complete, always several types of meat, fish, seafood, and also fruits. Amazingly delicious desserts. Well, all the necessary procedures are available right away in the hotel, you don’t need to go far, since taking into account the course of the water, there is not much time for everything about everything.Negatives
Good audibility between rooms (we had some noisy neighbors; in the mornings we could hear them especially well). And so, in general, this hotel has no downsides, only if you really find fault with the little things, as some people like to do.
Alikhan Sagov
11.11.2016
Positives
Everything is great, the sanatorium can claim the title of the best in Karlovy Vary
Раиль Агаев
19.09.2016
Positives
Everything is 5 stars!Negatives
The only negative for me is that it is too high up to the springs, a total of more than 150 steps... An unpleasant surprise for those with bad legs.
Anatolii Veshchikov
08.05.2016
Positives
Excellent food, not every five-star hotel has this. very responsive staff, any wishes are positively addressed.Negatives
There is no kettle in the room, although upon request they will deliver a thermos with boiling water for free within 5 minutes.
Stanislav Lesnoy
10.04.2016
Positives
Everything is fine. The kitchen is amazing. The treatment is excellent, I think it will last for a year! It was unexpected that this was such a wonderful hotel!Negatives
There are stairs from the entrance to the reception, no facilities for lifting suitcases
валерий гусаревич
22.01.2016
Positives
I liked it very much, in general the treatment was good. The staff is well-trained, the service is good, the staff solves for guests even those issues that are not within their competence. Of course, everything is new in the hotel, interiors, furnishings, this is a plus.
Tatiana Sukhotskaya
14.01.2016
Positives
New hotel of good standard. Quality food, large rooms, very friendly and helpful staff.Negatives
Room cleaning needs to be better...
Natalia Malygina
05.01.2016
Positives
The rating was given in accordance with the quality of service, service and the declared 5 stars. If you are used to vacationing in 3 stars, then you will like it! If you are familiar with the 5 star standard, then read the review and decide whether you are ready to spend money on this hotel? I'll start in order. Location. Located on a hill where the elevator and the Karl4 restaurant are located, just above St. Mary's Pharmacy on the opposite side. If you go down the stairs opposite the hotel, you will go straight to the 11th spring (be careful! the stairs are large, it will be difficult for people of advanced age), if you take the elevator, you will get out not far from the 6th spring (the city elevator has nothing to do with the hotel, it often breaks down, did not work on the first day of our arrival), if you go to the right of the hotel, then along a gentle descent, passing by the Romance Puskin hotel, the road will lead to 1 source (going down is much easier than going up). And everything would be fine, but here is a busy highway, along which an endless stream of cars is constantly driving, creating gas pollution and the feeling that you are at a resort and have come to get healthy fades into the background and increased attention is turned on so as not to become involved in an accident. The main thing is to be prepared for this, and if the hotel corresponded to 5 stars, then you could put up with it. Hotel. The hotel consists of 2 adjacent buildings and the number depends on your luck. There are good rooms, and there are not so good ones. We had a room in the attic with a small window and strong ventilation sounds. Some complained of loud noise from the elevator, which made it difficult to sleep. Surprisingly, despite the completely empty hotel (maximum 10-12 people), the management did nothing for a comfortable check-in and did not even move those who complained that the movement of the elevator did not allow them to sleep. The renovation is good, expensive, stylish. Not without its shortcomings, of course. For example, in the spa area, the shower drain is poorly made; when taking a shower, the shower floor is flooded with water. The ice water reel in the steam zone is periodically turned off, as the water flows into the Balneocomplex. The florist is wonderful! Almost all compositions are made from fresh flowers, which are updated every week. Spa area. Since there were very few people in the hotel, we enjoyed the spa! Very beautiful! Designed for a maximum of 14 people at a time (when distributed in different saunas), more will not be comfortable. Yes, we spent all our free time there, but there is one BUT! It was possible to enjoy it to the fullest only during the shift when the young man was working; during the period his replacement was working, we tried not to go there so as not to spoil our mood. A young man full of positivity and a desire to help make your vacation better! I always asked what scent to add, is there enough steam in the steam room? His shift was always clean and tidy! His replacement (a dark-haired woman) is the complete opposite of what was described above! Nutrition. Breakfast, lunch and dinner are buffet style. The variety of dishes and the availability of delicacies depends on the occupancy of the hotel. The fewer people stay at the hotel, the more modest the food. A couple of times there were shrimp and marbled beef. BUT! The portions are so measured that only those who came to the opening will get it. Keep in mind:) There have been cases when people complained about sour salads. Dinner from 18:00 to 21:00. One day we arrived at 20:15 and were the only ones in the restaurant. It would seem that all the attention of the staff should be turned to us, but that was not the case. The staff showed us with all their appearance that we should come earlier, but now they are already starting to prepare for closing and we are disturbing them! At the same time, they loudly threw forks and spoons, removing them from the tables and setting the tables for breakfast. The cook was completely absent and the prepared food had already cooled down... At the same time, the senior manager Stanislav, coming in after us, saw all this and ate the same cold food, but did nothing. We were surprised and after dinner we approached Stanislav with indignation. He replied that he agreed, he also ate cold food and would make every effort to avoid this in the future. Strange, isn't it? In fact, management's work should be aimed at preventing this from happening. And then it turns out that if we had not complained, no one would have reacted? Strange standards... Treatment. The balneocomplex is very nice, brand new, well decorated. Chief physician Natalya is a highly qualified, competent doctor. I discovered something in me that other doctors had not paid attention to for 3 long years. (Low cholesterol, much lower than normal. I really thought it was good. She explained how this fact affects the body and I partly found the answers to my poor health). I visit sanatoriums every year and this is the first time I have met such a competent doctor. Hotel management. Ooo! This is a different story... Upon arrival (November 23), I was alarmed by the renovations near the reception. We were assured that these were the finishing touches that would be completed during the day and would not cause us any inconvenience. Although all sources had information that the hotel had been open for a couple of months after a global reconstruction and was ready to receive guests. It turned out that these were just flowers, then it got worse: without coordination with the hotel guests and even without warning, they began to glue carpet on all floors. A sharp, suffocating smell spread throughout the hotel, which quickly penetrated into our room. It became impossible to stay in the hotel. The treatment was nullified! I began to suffer from headaches and shortness of breath. There was no response to the complaints, including the hotel director. This nightmare lasted for about a week. We were looking forward to leaving. I expressed my indignation to the senior manager Stanislav and insisted on compensation for the ruined vacation. Upon arrival home, I received a formal reply from him by email, in which it was written that it was a pity that he found out about our discomfort on the last day of our vacation. This is absolutely not true! We informed about everything in a timely manner, but apparently for the management the main thing is not the guests, but the money.. It’s a shame for the money spent and a vacation that did not improve health, but aggravated the condition of the body.Answer from Luxury Spa Hotel Olympic Palace
Уважаемая госпожа Малыгина, благодарим Вас за столь полный обзор нашего отеля. Нам очень приятно, что Вы уделили нам внимание. Также надеемся, что Вы оценили то количество внимания, которое было Вам уделено во время проживания. Все небольшие недочеты, которые Вы озвучили, были в кратчайшие сроки исправлены. Приглашаем Вас убедиться в этом лично, будем искренне рады увидеть Вас в числе наших гостей. Нам действительно жаль, что Вас не устроило расположение отеля, который находится на возвышенном месте прямо над Мельничной колоннадой, в самом центре курортной зоны, менее 5 минут ходьбы до источников. Большинство гостей наоборот по достоинству оценили расположение как очень выгодное. Мы надемся, что невозможность размещения в номере на две категории выше заказанной, не сказалось на Вашем мнении об отеле в целом. Мы всегда идем навстречу клиентам по мере возможности. Stanislav Kochubey, Sales & Reservation Representative
виктор проценко
02.10.2015
Positives
The price of the hotel is consistent with the quality of service, overall comfort and level of treatment. Naturally, it attracts attention that the hotel is new, so you want to not only be a pioneer, but also enjoy the novelty. completely satisfied
Анна Яновская
20.09.2015
Positives
A good completely new hotel, everything was completely thought out, I especially liked the spa complex, it’s spacious, the conditions for treatment are wonderful. All the staff are attentive and do a great job. Thank you all so much for that!
Марина Елизарова
14.09.2015