references
Negatives
There is no drinking water in the hotel!! Bed linen was never changed.
Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
The room was a good size, the swimming pool was good, soups and salads were always delicious.Negatives
The staff in service, at reception and during treatments were very young. It would have been good if there had been more experienced guidance in each area who would have coordinated everything better. The cleaning of the rooms was very sporadic.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
Food in the restaurant is of good quality.Negatives
Rooms were not cleaned properly, the dishes were not cleaned and the rooms were not vacuumed. Communication in German was difficult. Applications not good quality, savings area is outdated. Swimming pool cold and needs to be renovated. The whole hotel is in need of renovation. I won't be coming back here and can't recommend it.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
Quiet locationNegatives
Only a few spoke our languageAnswer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
It was very good, the room was in a quiet location. Food was very good. The applications were very good and well timed. Will come back.Negatives
Construction sites all aroundAnswer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
We have had very good experiences with bookings and reservations with Sanatoriums.com!!! Hotel Diva doesn't have bad offers. The food was delicious 😋 and a large selection 👍🏼👏 Of treatments that are included in the price: the manual partial body massage were very well carried out, as were the water aerobics!👍🏼 And the most important treatments that you need, you have to buy extra for them too On the weekend you can get: lymphatic drainage, mini water bath, mud bath and additional body massage, because there are only 4 in the price: 2-25 min and 2-15 min.👎Negatives
What we have to complain about is the mattresses, they are very old and too soft, the protective pads have shrunk after washing and serve no purpose, but only do harm to the body by clumping up under the sheets. The carpet in the room smells of old dust, is not cleaned up thoroughly, and the bed, which would be very important to feel comfortable, has not even been changed or at least the entire under and upper bed sheets have been put up well after sleeping, no, just that The blanket was folded together and wasn't even covered with a bedspread 🫣): I just took over myself and made my bed properly 😨 The bathrobes we got in the room were too tight, too short and needed repairs, which we had replaced Not better either, but at least completely 🙏 There is also anti-sanitation in the treatment rooms, at Moor Pack, everyone is covered one after the other with the used towel (spa program?) It's no wonder if you can also get infected with COVID-19 🥵 It Unfortunately, nothing is disinfected after treatments👎 On weekends, the Hotel Diva still accepts a large number of families with dogs for the weekend, so the cleaning ladies are really overwhelmed, and all the rooms have to be clean again on Sunday. We only saw one cleaning lady on our floor, it's a disgrace 🥵👎 That's why it's always rushed 👎 it's a shame ☹️ This hotel is currently building an additional new building next door and supposedly more treatment is being offered to customers 🙏👏Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
The car parking space was goodNegatives
We had problems with a lady at the reception.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
Hello. I want to thank you for your good work and sensitive attitude towards clients. We enjoyed our holiday. The food was good for us. Many thanks to massage therapists Ruslan and Evgeniy for their work, the girls were very attentive in the Spa. There was a problem with the Internet, there was almost no internet. It’s a pity, of course, we applied for Rezeption three times, the result was still the same. There was no explanation. It's a pity. Have a nice day.Positives
Staff, food and so on goodNegatives
There is zero medical care 😞 only healthy people should go. regretAnswer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
We really liked the hotel. The food is varied and tasty, for all tastes. The beach is a 10 minute slow walk. The park area is well maintained. The staff are friendly and helpful. We enjoyed our stay and will come back if possible. Thanks to the hotel staff for such an enjoyable holiday. Recommend to everyonePositives
We were there for the fourth time. As always, we really enjoyed it. We can recommend it. We will be back. LG K. GifhornPositives
We are satisfied, we will come again.Negatives
A new hotel is being built nearby.Answer from Hotel Diva Spa
От имени отеля мы хотели бы принести извинения за сложившуюся ситуацию, все вопросы, связанные с возникшими неудобствами, были переданы соответствующим менеджерам для улучшения качества обслуживания. Мы будем рады видеть Вас снова С наилучшими пожеланиями, команда Diva Hotel**** SPA в Колобжеге.
Positives
The food is very good, a nice pool with Jacuzzi and hydraulic massage, there is a salt room next to the poolNegatives
Nobody speaks Russian, at the reception they speak only English and German, in the SPA department they speak no English, only GermanAnswer from Hotel Diva Spa
От имени отеля мы хотели бы принести извинения за сложившуюся ситуацию, все вопросы, связанные с возникшими неудобствами, были переданы соответствующим менеджерам для улучшения качества обслуживания. Мы будем рады видеть Вас снова С наилучшими пожеланиями, команда Diva Hotel**** SPA в Колобжеге.
Positives
Hotel good; Staff in the spa area very friendly, helpful and courteous and cleaning; The same cannot be said about the other areas. Due to the city being torn apart by the railway tracks, a larger city map would be in the reception area with the city's sights. We were in Świnoujście 8 times with 3 - 6 people. Including Rybnizanke, Polaris and several times in Gold and Avangard. All hotels again and again. These communications are intended only for the Hotel DIVA-Spa. We left forgetting the negative problems and keeping the good impressions. Kind regards, Jürgen MeinkeNegatives
Staff in the dining room not very friendly and helpful; My wife was sick on Wednesday, all treatments were cancelled, I personally had the same thing on Friday. Vomiting and diarrhea, needed peppermint tea - answer - we don't have it at the moment, alcohol at the counter as a disinfectant for the stomach only in exchange for Polish currency. We didn't eat anywhere strange. Tuesday afternoon power outage, several rooms. Reported to reception at 1:20 p.m. Electricians came and went. No electricity at 5 p.m. A room was moved, a neighboring room and we got electricity around 6 p.m. Nobody cared for 4 hours. Never again DIVA spa.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
The food is great. The location of the hotel is also very good. Rooms are fine.Negatives
Hardly any parking spaces available. There is a lot of charge for this and the price is the equivalent of around 50 cents for half an hour for a week's stay, which is not nice. Sauna is in need of renovation. The tiles in the pool and sauna area are very slippery.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
Very nice health resortNegatives
Some of the staff were very unfriendly when you asked questions. Answer: I don't have time right now. and the ladies immediately rolled their eyes. Some applications could not be carried out for 3 days. People were sick and apparently the equipment was defective. We had a Lux room...carpet was very old and dirty and the seating was very worn out. You always had to announce cleaning, otherwise nothing would have happened! Otherwise it was a nice stay, apart from the shortcomings.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Negatives
Staff was very unfriendly. Applications caused by defective devices were not reimbursed. We booked a suite and were very disappointed with the furnishings. The sofa was brittle and cracked. The carpet was very dirty and stained. We would not recommend your house.Answer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
very good food spa area goodNegatives
Outdated hotel No Wi-Fi in the room Room door was difficult to open 13 times at reception because of thisAnswer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.
Positives
Great location. Very nice pool, jacuzzi, salt grotto. The treatment is not bad, the staff is young, they respond to comments immediately and are attentive. The food is delicious, everything is fresh. But regarding the food, I wanted more Polish dishes. There were never cabbage rolls, dumplings (pies), bigos, typically Polish.Negatives
I don’t even want to write about cleaning; for 3 days in a row they asked me to clean the room and change the beds and towels. Water was also brought in 2 times in 2 weeks. One time we took the vacuum cleaner ourselves and cleaned it up. It’s impossible to take everything with you, we probably won’t come back here. Honestly, this is the first time we’ve seen something like this, I hope it’s the last. The parking lot is very small for such a hotel, we parked the car at a campsite 500m away.Answer from Hotel Diva Spa
От имени отеля мы хотели бы принести извинения за сложившуюся ситуацию, все вопросы, связанные с возникшими неудобствами, были переданы соответствующим менеджерам для улучшения качества обслуживания. Мы будем рады видеть Вас снова С наилучшими пожеланиями, команда Diva Hotel**** SPA в Колобжеге.
Positives
Rooms and treatment were very goodNegatives
We would have liked more service at dinnerAnswer from Hotel Diva Spa
Im Namen des Hotels möchten wir uns für die Situation entschuldigen. Alle Themen, die mit den Unannehmlichkeiten in Verbindung stehen, wurden an die zuständigen Manager weitergeleitet, um unsere Dienstleistungen zu verbessern. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, das Team des Diva Hotel**** SPA in Kołobrzeg.