references
Elena Voroschilin
17.08.2020
Positives
Had a great vacation! Great location of the hotel, nice varied food, great food, cleanliness, everyone is nice and friendly, staff speaks German, a great range of treatment for orthpedic diseases, the urogenital system, many opportunities for relaxation, great air, walks in the forest... I I came completely destroyed and exhausted, but I returned full of strength and joy of life!Negatives
There was simply nothing that I can judge as negative...
Answer from Spa Hotel Imperial
Sehr geehrte Frau Elena, wir bedanken uns für Ihr Feedback zu Ihrem Aufenthalt in unserem Hotel. Wir antworten bischen später, manchmall die Technik macht was sie will. Bitteschön um Entschuldigung. Uns hat Ihre Bewertung sehr erfreut und gerne werden wir diese angenehme Worte unseren Mitarbeitern auch ausrichten. Wir werden weiterhin versuchen, unseren Service in guter Qualität zu halten, dass die Gäste zu uns gerne zurückkommen. Wir würden uns freuen Sie wieder im Hotel Hvězda unserer Ensana - hotelsgroup begrüßen zu dürfen. Mit freundlichen Grüssen Radomíra Pavlištová Guest Relation Manager Spa Resort Hvězda
Nina Kravets
17.03.2020
Positives
Thank you for your work! Everything was great!Negatives
A residue remained from the nurses’ work on drawing blood - not skillfully (they simply pierce the veins of almost everyone) and without observing hygiene requirements (they do not wipe the injection site). The spa administrator, when contacting her in advance about rescheduling the procedures, sent her to negotiate directly...
TATIANA GALKINA
10.03.2020
Positives
Only one positive! This time I was at the Imperial Hotel for the ninth time. I was pleasantly surprised by Sanatoriums.com: a well-organized transfer, calls from representatives, a wonderful set of excursions. Everything is great. I have already ordered summer trips to Slovenia from your company - I hope I will also be satisfied.
VLADIMIR GORCHAKOV
29.02.2020
Positives
We would especially like to note the professionalism and friendliness of Mrs. Yana (maid), Mrs. Eva (gas injections), Mrs. Marcella (mud applications), Mrs. Martin (paraffin wraps) and many others.Negatives
We booked a room at the IMPERIAL hotel, at the reception (I don’t remember the name of the specialist - either Russian or Ukrainian), but she put us up at the ZVEZDA hotel, in a dark and small room, saying that this is where we booked and taking more money from us What did a room at the IMPERIAL hotel cost? Only when we were brought to our room did we realize that this was not what we had booked. We had to go back and show our reservation again, only after that we were accommodated in the IMPERIAL hotel, but the overpaid money was not returned to us. We think our case will help hotel managers to prevent such cases from happening again in the future.
Татьяна Галкина
25.02.2020
Positives
Dear Sirs! I am very pleased with my trip! This was my first time booking a trip on your portal and I was pleasantly surprised at how well everything was organized: the transfer and calls from your employee Elena. You have a wonderful list of excursions, but, unfortunately, I was not able to take advantage of them, since I was in Marianske Lazne for only 8 days (in general, 9 times, so I have already tried almost the entire list of excursions). I have already used the services of your portal again and ordered trips to the Roman Baths for the summer, I hope that everything will be just as good! Once again thank you so much for your work! Sincerely, Tatyana Galkina
PAVEL TCIOPICH
23.01.2020
Negatives
this year the quality of food was not up to par. The choice of dietary dishes is minimal, you can’t ask for scrambled eggs, they don’t listen to guests, the food contains a lot of fatty, fried, spicy foods. After the renovation, the hotel became noticeably cool, which has a detrimental effect on the body after warming up procedures.
елена чабан
09.01.2020
Positives
I would really like to note the excellent work of the waitress Vera and the maid on the second floor of the Imperial and many thanks to the management for their attention and souvenirs - a small thing - but it was nice!Negatives
Let the cook stop adding too much salt to meat and fish, soups - if I were in management, I would change the cooks. The waiters are wonderful - especially Vera.Answer from Spa Hotel Imperial
Уважаемaя госпожа Чабан, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания и предложения к службам отеля. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику.Надеемся что нам удастся улучшить сервис отеля так, чтобы он соответствовал стандартам и удовлетворял наших гостей. Спасибо за похвалу в адрес нашего персонала,Мы обязательно передадим ваши позитивные отзывы нашим сотрудникам. Работники отеля будут рады вас видеть вновь в нашем otele Hvězda С уважением Radomíra Pavlištová Guest Relation Manager Ënsana Health Spa hotel Hvězda
елена чабан
09.01.2020
Positives
Excellent accommodation, treatment, choice of dishesNegatives
Meat and fish dishes, as well as soups, are all over-salted and often burnt.Answer from Spa Hotel Imperial
Уважаемaя госпожа Чабан, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания и предложения к службам отеля. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику.Надеемся что нам удастся улучшить сервис отеля так, чтобы он соответствовал стандартам и удовлетворял наших гостей. Работники отеля будут рады вас видеть вновь в нашем otele Hvězda С уважением Radomíra Pavlištová Guest Relation Manager Ënsana Health Spa hotel Hvězda
Ольга Петрова
29.12.2019
Positives
Everything is very good, nothing bad to sayNegatives
It would be advisable to replace the chairs in the rooms, they are very squashed and it would not hurt to have a small library with books in Russian
Vasily Poleshchuk
16.12.2019
Positives
Great attitude from all the staff. I would especially like to note the very responsive attitude of the manager and doctor Sergei Bortnik. he helps resolve all issues. I like everything very much, we came to this sanatorium for the fourth time. Free transfer from the airport to the resort, everything is on time and a good driver. The treatment is wonderful, the staff at the reception is always attentive and responsive.Negatives
The only drawback that many reviews cannot solve is the pillows. This is nonsense, in such a hotel there is no money to replace pillows. Gentlemen, replace the pillows!
SERGEI SIDOROV
13.12.2019
Positives
Thank you! Convenient, fast, clear, reliable. Everything is fine!
Татьяна Кузнецова
21.11.2019
Positives
A nice placeNegatives
The laboratory for receiving tests is a room poorly suited for donating blood (patients place their hand on a dirty roller, supported by a radiator); the nurse does not offer a patch to everyone.... There are almost no dietary dishes in the restaurant - everything is fried, room cleaning is superficial (the sink and toilet are not washed every day
LEONID MEDVEDOVSKY
25.10.2019
Positives
Everything was organized clearly, without any unpleasant surprises: meeting at the airport, quick accommodation, appointment of procedures on the day of arrival, friendly staff. Room and food - hotel level, 4 stars.Negatives
It's a bit boring in the evenings, but for relaxation it's a plus. An alternative is traveling with friends.
Елена Вялова
20.10.2019
Positives
Excellent treatment, excellent specialists, an amazing place to relax.
Александр Верзуб
16.10.2019
Positives
Everything is great. Treatment, food, location of the hotel - everything is wonderful.
Irina Avanesova
22.09.2019
Positives
Excellent treatment! The accommodation is beyond praise, excellent rooms, regular cleaning, etc. This is not the first time we have vacationed here.Negatives
The food does not correspond to the sanatorium treatment. Everything is salty. The only prescribed dietary food included apples and grapes, which is still not allowed if you have diabetes. There is no need for an imposed trip to Prague. It is included in the price of the tour and you cannot refuse it by reducing the cost. Previously, it was not included in the price, it was optional (it would be better if it continued that way).Answer from Spa Hotel Imperial
Уважаемая госпожа Avanesova, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику. Указанными замечаниями к еде уже занимаемся.В случае индивидуальных требований по диете нужно информировать врача или менеджера.Диетическое меню мы можем предоставить безотлогательно. Надеемся что нам удастся улучшить сервис отеля так,чтобы он соответствовал стандартам и удовлетворял наших гостей .Жалобы наших гостей мы готовы решать на месте. К сожалению поездка в Прагу не была организована через нашу компанию . Думаем што ето было включено в вашей путёвке - организована через туристическое агентство, с которым вы приехали на лечение Работники отеля будут рады вас видеть вновь в нашем отеле С уважением
Nadejda Larocichina
18.09.2019
Positives
The impressions are the most wonderful, I really want to repeat my stay in this wonderful place as soon as possible!
Lada Nikulina
05.07.2019
Positives
We have been coming to this sanatorium for seven years now. I really like it and want to come back again and again. It’s nice that it’s always clean and very beautiful, they regularly do renovations, update the decoration and furniture. The staff has become more welcoming and friendly, it’s noticeable. The schedule of procedures is always followed exactly, there are no delays or negligence! The food is very sufficient and varied. The location, in my opinion, couldn’t be better! Close to a colonnade with springs, a park, a cable car, and places to go for a walk. In general, the city is very beautiful and conveniently located for sightseeing trips. We always vacation in Zvezda for two weeks, and then go on a tour of the European Union for several days... very convenient.Negatives
Although there are no special complaints about the food, I would like at least one type of fresh juice for breakfast (not from packages). For dinner, not once a week, but at least a couple of times, see the national “knuckle” (it is prepared very tasty here!). The “gas injections” procedure was previously done with better quality, i.e. I felt the injection of gas under the skin, it was painful (tolerable), now they do it very quickly, you only feel a puncture of the skin... and it’s as if nothing is being injected... everything is so fast, and there is no feeling of relief from pain in the joints , like before. It’s a shame, because we come here solely for these injections and mud treatments.
Sagi Tomchin
18.06.2019
Positives
Great every day.Negatives
The pillows are uncomfortable
Tatjana Witzell
22.05.2019
Positives
I was in Marianske Lazne, the Imperial sanatorium. I liked it very much. I went to relax, pamper myself and gain impressions. Everything worked out. The description of the hotel and procedures on the website sanatoriums.com was very helpful. I was a little surprised that the doctor’s appointment lasted only 10 minutes. Good food. I was hoping to lose some weight. Maybe it will work out another time :-) Clean, bright room. Nice, comfortable bed. Friendly staff. You could go to a symphony concert, a ballet, or just wander along the forest paths. The town is small, but cozy and very beautiful.Negatives
There was a small problem with the free excursion to Prague. Or rather, not with the excursion itself (a wonderful excursion with a very good, knowledgeable and experienced guide Lena), but with signing up for it. I sent an email about my desire to participate in the excursion, indicating the reservation number and received confirmation from Irena Milerova that I was registered and that the meeting point was near the Pavlov Hotel at 11 o’clock. There is no hotel with this name in Marianske Lazne. No one answered the contact phone number. I also did not receive a response to my email. I had to write to the sanatoriums support service, where they told me the place and time of the meeting in Marianske Lazne. I was not on the list of participants in the excursion. Sadly. The story has been shortened.
Margarita Balycheva
19.05.2019
Positives
We rested in the new building. Almost everyone was satisfied, if not for the weather. Request: It would be very convenient (to control time during procedures) if there were wall clocks in the rooms.Negatives
Most of the staff are very polite and friendly people, though. Doctor Ondrusova is not friendly, speaks rudely. The receptionist at the reception desk was also not friendly; she spoke rudely when we asked for help on the day of departure (we had to find out by phone where our car was) and ruined the mood. I would like to draw the attention of sanatoriums.com to Transfer with the company Janzen, which provides direct trips from Germany to Marianske Lazne, Karlovy Vary, etc. The way back was not comfortable, 05/18/2019, to put it mildly, because the air conditioning in the car did not work, the car was dirty.Answer from Spa Hotel Imperial
Уважаемая госпожа Балычева, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания к службам отеля.Ваши замечания мы передадим ответственному за данный отдел работнику, который обеспечит исправление недостатков.
Liubov Zavodchikova
14.05.2019
Positives
Breakfast and dinner were often enjoyableNegatives
A couple of days at lunch the food was overcooked, inedible and the variety of soups was not enough
DANIIL LUKIANOV
11.05.2019
Positives
Magnificent nature, convenient location of the hotel from the drinking complex. I'll come again. I will recommend it to friends.Negatives
Not comfortable pillows!
Valentina Prokhorenko
03.05.2019
Negatives
Good afternoon I wish there were more dietary dishes on the menu.
ULADZIMIR ALINEVICH
30.04.2019
Positives
Very good impressions of the treatment procedures,Negatives
There are negative questions about the cost and time of the group transfer service,
DANIIL LUKIANOV
29.04.2019
Positives
Beautiful nature. The hotel is conveniently located, relatively close to the springs. Good list of services offered. I am very pleased with the presence of a SPA complex.Negatives
Not at all comfortable pillows.
Эсия Паскеева
12.04.2019
Positives
The sanatorium is excellent, we were met and accommodated without delay. Attentive staff, excellent service. 2 weeks have passed and I feel great. The treatment turned out to be effective. I recommend.
IRINA MATVEEVA
08.04.2019
Positives
I want to share my impressions. Great! I liked it very much, I want to come back again! I went to get treatment and calm my nerves, and both worked out. Sanatoriums.com, doctor Elena Khorosheva, helped me make my choice; I made a reservation through them and didn’t regret it at all, everything was as described; meeting at the airport, transfer, accommodation, treatment, contact with a representative. For which we thank them very much! The sanatorium is very cozy, comfortable and beautiful. The attitude of the staff is wonderful, the reception was always ready to help. Special thanks to the doctor, Bortnik Sergei, attentive, responsive, prescribed procedures that helped. Attentive and caring nurses. Smiling and positive! The food in the restaurant is varied and there is always enough for every taste. There is a diet menu. Thank you very much to everyone who made my treatment and vacation wonderful!Negatives
I did not see.
Лариса Чумак
06.04.2019