references
Positives
The cook cooks very tasty, home-style food. Many thanks to all the staff and medical workers.Negatives
The only thing is that you need to change the coffee beans in the restaurant. The coffee was very bitter.
Answer from Spa Hotel Central
Dear Mrs. Andrianova, thank you very much for your positive assessment of the work of our staff! The taste of coffee is subjective.
Negatives
We hoped for an “unforgettable New Year’s Eve” and we “got it”: - the kitchen on December 31st worked “as usual” until 19.30; - New Year’s dinner was marked (from other dinners) with a plate (one for everyone - “those who didn’t have time are late”) with scraps of red fish (the kind of scraps that are usually sold at the lowest price); - the buffet (promised by Ivan Ivanovich instead of New Year's dinner) at 23.00 on December 31st consisted of “unforgettable” kebabs: bread + cucumber (in different variations - salted or fresh) + bread + unfortunate half-dead Spanish olive. On one plate there were also kebabs with smoked sausage and some kind of stale cheese, but we didn’t understand that that was “all”, so... we didn’t get it.... - there was no music in the “lounge” at all (the staff puffed and said “the audio system doesn’t work”), so on New Year’s Day we were left without even music; - a couple of dead artificial trees at the entrance were apparently supposed to “convey the New Year’s mood,” which, to our great amazement, we never felt, so we were very upset, - the towels in the spa were ALL full of holes, without exception, - .... In general, we entertained ourselves as best we could... Of course, we will NEVER return to this hotel again and do not recommend it to others! (I will send a video of one of the “dinners” in another letter.) In general, there was a strong feeling of “cruel savings in everything” - it was very unpleasant, to put it delicately.Answer from Spa Hotel Central
Dear Mrs. Poddubnaya, the Central Hotel is a medical hotel, where clients follow a certain regime and dietary nutrition. We did not present an unforgettable New Year's Eve and did not charge for a special show and service. They invited their clients to a flute of champagne and fireworks, which you did not mention. Of course, if you take advantage of the unlimited amount of free champagne, the artificial Christmas trees may seem dead, the olives half-dead, and not Italian like your partner, a respected accompanied Italian. Maybe you shouldn’t drink unlimited amounts of champagne, like you did? Let's remember a good proverb: Don't look a gift horse in the mouth! We will be very glad the next time you plan an unforgettable New Year's Eve in another hotel.
Positives
We lived at the Central Sanatorium for 12 days. We received quality treatment. Many thanks to the hotel staff. I'll start with the doctor. Anastasia is an experienced, responsive doctor. She chose the right treatment and drinking course. I literally felt an improvement in my health after a couple of days. Thank you very much. The reception staff helped us with everything. Alexandra, sensitive and responsive, helped us instantly. The restaurant surprised us with delicious and varied dishes. Especially fish ones. We will definitely come back on vacation again and for a longer period. I recommend to everyone. You will be very pleased. Thank you all.Answer from Spa Hotel Central
Dear Mrs. Ruzimetova, thank you for your high assessment of the work of our staff! We are very glad that you liked everything and gained strength! See you!
Positives
I liked everything: the staff (Alexandra at the reception is a great professional in her field), treatment, location. The food was mostly tasty. There was a very tasty New Year's dinner. The pool was warm. I would also like to note the very convenient punctual transfer from the Sanatoriums company: from home to the sanatorium and back.Negatives
We noticed only two minuses: Insufficient lighting in the room and tasteless croissants at breakfastAnswer from Spa Hotel Central
Dear Mrs. Felk, we sincerely thank you for your excellent assessment of the work of our staff! We hope that you will return to us again!
Positives
Very good location, very friendly and competent staff, very nice rooms, good breakfast. I'd love to come back.Negatives
Kitchen could be better. But acceptable compared to other hotels in Karlovy VaryAnswer from Spa Hotel Central
Dear Mr. Meyer, thank you for the positive review of our staff and hotel! Goodbye!
Positives
The hotel staff is friendly and positive, responds quickly and solves all your wishes, I really liked the food in the restaurant, the treatments and massages (massage therapist Igor) were of high quality.Answer from Spa Hotel Central
Dear Mr. Babin, thank you for your high appreciation of the work of our staff!
Positives
Great job Evgeniy!!!Negatives
Incompetence of a massage therapist from St. Petersburg (not a classic massage, but a massage with a towel on the client’s back). And he massaged through a towelAnswer from Spa Hotel Central
Dear Mr. Yagorenko, the massage therapist used a towel to warm up the muscles and only at the beginning of the massage /2 min/. You could refuse or ask to replace the massage therapist, but you reported this to the reception 15 minutes before leaving the hotel and it was not possible to correct the situation. On your next visit, with permission, we will give you several gratis massages.
Positives
I chose this sanatorium for the second time in a month and a half. I like the location and staff.Negatives
The food was worse, probably due to the lack of staff. On the weekend, due to the influx of customers, they simply gave it their all. It’s monotonous, surprisingly, compared to my first visit in November.Answer from Spa Hotel Central
Dear Mrs. Khmarova Tetart, our restaurant has a 14-day Lazen menu, where every day there are two first and four second main courses, not counting cold salads and dessert, i.e. every day new menu! We consider this sufficient.
Positives
We were there for 9 days from 10.25-23-0.3.11.23 Very pleased. Cleaning and change of towels and linen are excellent. Nice atmosphere and service. Thank you for the good service.Negatives
NoAnswer from Spa Hotel Central
Dear Zhanara, thank you for your good assessment of the work of our staff!
Positives
Thanks to all the hotel staff for creating a homely atmosphere! Cleanliness throughout the hotel, despite the fact that there is carpet everywhere!) Daily cleaning, frequent change of towels and bed (408 - thanks to Natasha). Quiet, good sound insulation (408). Delicious dietary cuisine in a beautiful restaurant with wonderful music and polite, friendly service! Convenient location of the hotel, everything is close! Special thanks to the medical staff, they treat them like long-awaited patients! We left rested in both soul and body! Respect and respect to the hotel management!Answer from Spa Hotel Central
Dear Valentina, we sincerely thank you for your excellent assessment of the work of our staff!!! We are very glad that you felt at home!!!
Positives
Everything was great! Happy to come back!Answer from Spa Hotel Central
That's great!
Positives
This is my third time staying at this hotel. Everything is great: location, staff and accommodation. The food is good.Answer from Spa Hotel Central
Уважаемая госпожа Абдирова, мы очень рады, что Вы опять выбрали наш отель! Желаем Вам крепкого здоровья!
Positives
We are very pleased with our stay at your hotel and treatment! It was very cozy, warm, treatment without a queue, by appointment. Very polite, friendly hotel staff, delicious food! We really liked it, thank you for the excellent service!!Answer from Spa Hotel Central
Уважаемый господин Рогальский, мы очень рады, что Вы довольны пребыванием и лечением в нашем отеле! Надеемся, что Вы опять вернетесь к нам!
Positives
Very cozy, delicious, warm, no queues - by appointment, very friendly and helpful hotel staff! We are very pleased, thank you for your wonderful workAnswer from Spa Hotel Central
Уважаемая госпожа Литвиненко, огромное Вам спасибо за высокую оценку труда нашего персонала! Мы очень рады, что Вам понравилось в нашем отеле!
Positives
I liked everything very much, convenient location, delicious food, friendly staffAnswer from Spa Hotel Central
Уважаемая госпожа Ковалова, благодарим Вас за высокую оценку нашего отеля!
Positives
I would like to thank all the hotel staff for their good service, attentiveness and responsiveness. Cleanly decorated rooms, excellent service in the restaurant, the girls are sweet, kind, always smiling like the sun, great attention was paid to each guest, special praise was given to the cook for the deliciously prepared dishes. I really liked it 100% and recommend this Hotel to everyone.Answer from Spa Hotel Central
Уважаемая госпожа Бауманн, огромное Вам спасибо за прекрасную оценку труда нашего персонала, который всегда стремится, чтобы гости чувствовали себя как дома!
Positives
Thank you from the bottom of my heart for organizing a wonderful holiday. This is my first experience in Karlovy Vary, everything was wonderful. Instant answers to questions, organization of transfers, advice on excursions. The hotel has, in my opinion, one of the best locations, especially for those who have problems with musculoskeletal problems - a flat path, close to the main sources. A big plus of the hotel is the swimming pool, sauna and, of course, friendly staff. All procedures are on time. Competent doctor Nadezhda and nurses. Clean, cozy, comfortable. Be prepared to walk a lot, the food is deliciously varied, so you don’t end up with “buns”. Huge merci! I already want to go back.Negatives
Only advantages)Answer from Spa Hotel Central
От всей души благодарим Вас за прекрасную оценку нашего отеля и персонала, уважаемая Ирина! До встречи!
Positives
We thank the sanatorium staff, receptionists, technical staff, the guys who served us in the dining room, the massage therapist Dima, and the nurses for their attitude towards the vacationers.Negatives
The menu in the dining room is sparse and boring. Breakfast is good, but we didn't like dinner and lunch.Answer from Spa Hotel Central
Уважаемая госпожа Кабидоллина, спасибо за Ваш отзыв. Мы презентуем диетическое лечебное питание с немного ограниченной каллорийностью. Всегда есть выбор - мясо, птица, рыба, вегетарианское блюдо. В дополнение - овощные салаты, сладкие блюда, мороженое, чай. Главные блюда приготавливаются на пару или подаются вареные. Вы приехали на лечение...В будущем можете заказывать питание без ужина /минус 10 Евро за человека/ и поужинать в другом ресторане, конечно по другой цене. Самое главное - Ваше здоровье!
Positives
I vacationed in hotels with children and really enjoyed it! The view from the room is gorgeous! The hotel is very clean, the room cleaning is excellent! Doctor, nurse, bath girl, massage therapist Dmitry, super!!! I liked that the hotels have billiards and tennis! And the chess table in the lobby is on fire! Everyone at the reception is nice! Everyone in the restaurant also tried their best, everything was delicious! I liked the hotel, it was cozy and all the staff were very attentive, the children felt at home, only positive impressions!Answer from Spa Hotel Central
Уважаемая госпожа Балцун, от всей души благодарим Вас за высокую оценку труда нашего персонала! Мы очень рады, что Ваши детки чувствовали себя как дома!
Positives
the hotel is located in the center 👍Negatives
power supply is very weak. We ate the same thing for 13 days. The doctor prescribes the same number of water for everyone. There is nothing to eat at dinner. I don’t feel any results from the treatment.Answer from Spa Hotel Central
Уважаемая госпожа Аннасагедова, очень жаль, что Вы не заметили новое меню каждый день. Санаторное питание не может быть слабым или сильным. Оно может быть полезным и вкусным, на что и нацелена наша кухня. Врач назначает питьевой курс в соответствии с показаниями пациента. Вода не разнообразное питание. На ужин всегда есть выбор блюд - мясо, рыба, птица и вегетаринское блюдо. Кроме этого всегда в наличии холодные овощные салаты, сладкое, мороженое, кефир, чай. Это нечего кушать? Мы сильно сомневаемся. Вам здоровья и не болейте!
Positives
Everything is fineAnswer from Spa Hotel Central
Мы очень рады, что Вам все понравилось!
Positives
Very good locationNegatives
The sauna is chargeable and not comfortableAnswer from Spa Hotel Central
Liebe Swetlana, in unserem Hotel wohnen Gäste unterschiedlichen Glaubens, die getrennt in die Sauna gehen Muslime, Juden.../. Um Konflikte zu vermeiden, wird die Sauna gegen eine geringe Gebühr separat zur Verfügung gestellt.
Positives
We were at your hotel for the second time, we really liked everything. The hotel staff is very polite and friendly. The food is very tasty and varied. Thank you all very much!!!Answer from Spa Hotel Central
Огромное Вам спасибо за высокую оценку нашего персонала и еды, уважаемая госпожа Бирданова! Надеемся, что Вы опять вернетесь к нам!
Positives
Very friendly staff! True professionals in their field! Special thanks to the chef and staff of the restaurant Insanely delicious! Large selection of breakfasts, lunches and dinners! We were satisfied!! The medical staff and receptionists are very nice people! I want to come back again and again!Answer from Spa Hotel Central
Уважаемая Людмила, от всей души благодарим Вас за великолепную оценку труда нашего персонала! Надеемся, что Вы будете возвращаться к нам снова и снова!
Positives
Very good location. Amazing staff, always ready to help and explain. Very dietary food and several types of salads 3 times a day. The skillful hands of massage therapists and nurses make the treatment even better. They clean the room very clean at a time convenient for clients.Negatives
There is nothing that I would like to criticize!Answer from Spa Hotel Central
Благодарим Вас от всей души за высокую оценку труда нашего персонала, уважаемая госпожа Лейкина!
Positives
My friend and I vacationed at the Central sanatorium in September 2023. We were very pleased with our vacation. Many thanks to all the hotel staff. I would especially like to mention the reception staff and restaurant staff. All our requests and problems were resolved instantly! The hotel is very clean, cleaning is done daily. The treatment is not bad. All procedures were exactly as scheduled. The hotel has a nice pool and jacuzzi. The location of the hotel is simply magnificent, and in the center of the resort, and at the same time it is not noisy, because in front of the hotel there is a small green square. We will come to this hotel again at the first opportunity and recommend it to all our friends!Answer from Spa Hotel Central
Огромное Вам спасибо за великолепную оценку нашего отеля и персонала, уважаемая госпожа Неверова!
Positives
Good dietary food. Recommended for people with diabetes problemsAnswer from Spa Hotel Central
Уважаемый Игорь, мы очень рады, что Вы хорошо отдохнули и набрались сил!
Positives
The hotel is excellently located both in relation to mineral water sources and city infrastructure. I really liked the food: varied, strictly dietary, but at the same time tasty. Treatment procedures were performed in a timely manner and with high quality. The staff is responsive and highly professional. We had a great time and will recommend it to everyone we know. Thank you!Answer from Spa Hotel Central
Уважаемая госпожа Шойнбекова, огромное Вам спасибо за прекрасную оценку нашего отеля, персонала, еды и лечения! Мы очень рады, что Вы прекрасно отдохнули!
Positives
Thank you very much for staying at your Hotel Central. Everything was at the highest level. The procedures are wonderful, the dietary food is delicious. All the staff are very welcoming and friendly. Thanks again for everything.Answer from Spa Hotel Central
Благодарим Вас от всего сердца за высокую оценку труда нашего персонала, уважаемая госпожа Сигалов! Мы очень рады, что Вы хорошо отдохнули и набрались сил!
Positives
The location.Negatives
Unfortunately, you can't communicate with the staff in German and only very limited English. The consultation with the doctor was therefore very unsatisfactory. The hotel is getting a bit old. This is particularly noticeable in the bathroom. Having to climb into the tub to shower, the shower curtain is unhygienic. No magnifying mirror, no facial tissues. On 2 days the room service was hardly active at all.Answer from Spa Hotel Central
Sehr geehrte Frau Kemmer, das Personal an der Rezeption spricht Englisch im Rahmen seiner Aufgaben . Die Konsultation mit einem Arzt hat einen rein individuellen Charakter. Der Kunde muss bereits mit einem ärztlichen Bericht des behandelnden Arztes im Hotel erscheinen. Bei den Zimmern mit Bad befindet sich die Dusche selbstverständlich im Bad. Das Hotel verfügt über Zimmer mit Dusche. Die Wahl des Zimmers lag bei Ihnen. Vergrößerungsspiegel und Make-up-Entferner-Tücher sind in den Standardzimmern zu einem ermäßigten Preis nicht erhältlich. Allerdings befinden sich in den De-Luxe-Zimmern, die 10 Euro teurer sind. Die Zimmer werden jeden Tag gereinigt. Sie haben uns diesbezüglich nicht kontaktiert.