references
Positives
We underwent sanatorium-resort treatment and were satisfied with everything! 1-very convenient location to the colonnades (flat road with a beautiful view and bright shops) 2-service staff (special respect to the head nurse Anya - she could always change the procedures for us if something suddenly went wrong not so! the maids and reception are also responsive and pleasant staff! Thank you for your work!Negatives
I wanted evening leisure (at least on weekends, when more people arrive)! And it would be possible to add juice or compote for lunch, and not just water and tea)
Answer from Spa Hotel Central
Уважаемый господин Стрельников, натуральные цитрусовые соки, кофе и чай подаются на завтрак. По существующей практике и ценовой политике все напитки на обед и ужин заказываются экстра. Учитывая лечебный питьевой курс мы предлагаем нашим клиентам чай бесплатно. Ваше предложение обязательно рассмотрим. Будем рады вновь видеть Вас в нашем отеле!
Positives
A very good sanatorium. We liked everything. Convenient location in the center of the resort and not far from the Colonnade. Nice and clean rooms, very high-quality cleaning. The treatment procedures on the 1st and 2nd floors are also very good, and there is an opportunity to change the procedures if something does not fit. Beautiful pool and jacuzzi. Very tasty and varied cuisine. The staff is polite and attentive, always ready to help. In Karlovy Vary for the third time - and this is the best option. I recommend!Answer from Spa Hotel Central
Шановний пане Процюк, щиро дякуємо за позитивну оцінку нашого готелю та роботи нашого персоналу. Ми будемо дуже раді, якщо ви завітаєте до нас вчетверте!
Positives
I really liked that the hotel windows overlook the street, the procedures were carried out quickly, the staff was very polite, we went there for the second time for Easter.Answer from Spa Hotel Central
Уважаемая Людмила, мы очень рады, что Вам понравилось в нашем отеле. До встречи!
Positives
Excellent location, friendly staff, quality medical services. Pool!Negatives
Sauna for a fee. The food in the first days of our stay was not very good, then everything was very tasty. 150 CZK for a doctor to write a prescription (with the cost of the medicine itself being 50 CZK) - well, I don’t know... And why else do you need to get an appointment with a doctor for this separately, writing out a prescription takes 2 minutes, it seemed that this could have been done the first time visiting a doctor. No, it turns out you can't.Answer from Spa Hotel Central
Уважаемый господин Гаиворонскис, сауной пользуются клиенты отеля, придерживающиеся разных конфессий /католики, иудеи, мусульмане.../. Предлагая индивидуальную сауну по символической цене исключаются возможные конфликты. Вы самостоятельно выбирали блюда из диетического меню. Жалоб от Вас не поступало. Поэтому не очень или очень нам не понятно. Стоимость рецепта не зависит от цены лекарства. В Чехии один порядок для всех клиентов..., которого мы обязаны придерживаться. Главное Вы получили заряд бодрости и здоровья. Будем рады вновь видеть Вас в нашем отеле.
Positives
Liked everything. Very nice and helpful staff.Negatives
It's a pity that the sauna is only available upon request.Answer from Spa Hotel Central
Уважаемая Елена, благодарю Вас за хорошую оценку нашего персонала! Мы рады, что Вам у нас понравилось.
Positives
All the resort staff are very attentive and polite. The procedures are carried out with high quality, the food is very tasty and varied, the room was cleaned well. Special thanks to the director of the sanatorium Ivan Ivanovich and the staff of the Sanatorium for the quick solution to my problem. We will definitely come againNegatives
PillowsAnswer from Spa Hotel Central
Уважаемая Галина, благодарим Вас за высокую оценку труда нашего персонала и господина директора! До встречи!
Positives
Only positives in everything.Negatives
NoAnswer from Spa Hotel Central
Большое спасибо за положительную оценку, уважаемый Борис!
Positives
Wonderful location! Very friendly and staff! Adorable atmosphere!Answer from Spa Hotel Central
Dear Irina, thank you very much for the positive rating of our hotel!
Positives
The hotel is centrally located near the thermal springs, very nice staffAnswer from Spa Hotel Central
Sehr geehrter Herr Schmidt, wir bedanken uns bei Ihnen für die positive Bewertung unseres Hotels und Personals.
Positives
We felt goodNegatives
NoAnswer from Spa Hotel Central
Sehr geehrte Frau Wegner, es freut uns sehr, daß Sie sich bei uns wohl gefühlt haben.
Positives
I didn’t encounter any negatives at all. I will definitely come to this sanatorium on vacation againAnswer from Spa Hotel Central
Уважаемый Анатолий, большое Вам спасибо за Вашу оценку! До встречи!
Positives
In the person of the owner, I would like to thank the entire hotel team for providing only positive emotions to our stay in February of this year. And if the pool was open until 21-00, it would be super positive. All services are rated truthfully and only a plus. The attitude towards visitors is always positive.Negatives
During our stay, negativity was completely absent.Answer from Spa Hotel Central
Уважаемый Михаил, благодарим Вас за позитивную оценку труда коллектива отеля! Мы очень рады, что Вы хорошо отдохнули!
Positives
Polite staff. Everything is clean everywhere. Delicious salads.Answer from Spa Hotel Central
Уважаемая Ирина, благодарим Вас за положительную оценку нашего персонала и еды!
Positives
Great location. The food is great.Answer from Spa Hotel Central
Уважаемый Дмитрий, благодарим Вас за положительную оценку нашего отеля и еды!
Positives
great location, nice staff both in the restaurant and in the medical unit, cleaning on time, everything is cleanNegatives
please pay attention to the massage procedures too... this is a very important part of relaxation and prevention... and in this hotel there are no qualified massage therapists... but I would like toPositives
We have only positive emotions from staying at the hotel. The rooms are comfortable and spacious, ours had a view of the city, they have everything you need. The staff is beyond praise, very attentive and friendly. The manager is an expert in his field, guests feel at home. The food was simply magnificent, very varied, for every taste and most importantly healthy. We didn't even gain extra pounds, which is very important. We certainly recommend this hotel and will definitely return again.Negatives
Everything was wonderful.Answer from Spa Hotel Central
Уважаемая Мария, благодарим Вас за великолепную оценку нашего отеля и труда нашего персонала. Мы все стремимся достичь того, чтобы наши гости чувствовали себя как дома!
Positives
We felt good. Thanks to all the staff, kitchen and everyone who made our stay so nice.Answer from Spa Hotel Central
Herzlichen Dank, Frau Schuller! Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben.
Positives
Overall nice hotel, friendly staff. Good location.Negatives
Small dining room, aisles between the tables that are far too narrow. Always eat cold and portions that are too small, and most dishes without sauce. Bar closed, no possibility to order drinks.Answer from Spa Hotel Central
Уважаемая госпожа Рековски, все блюда /ингредиенты, граммаж/ приготавливаются в соответствии с калькуляционными картами, утвержденными врачом-диетологом. В случае недостаточного по Вашему мнению объема пищи в порции Вы могли заказать экстра, или неограниченно воспользоваться шведской линией. Блюда выдаются при температуре 70 градусов Цельсия. В баре на столиках находятся кнопки - вызова официанта. К сожалению Вы ими не воспользовались. Желаем Вам всего наилучшего и надеемся на понимание.
Positives
I really enjoyed my stay at the sanatorium. 1. Cozy room. 2. Very good location of the sanatorium itself. 3. Friendly staff. 4. Excellent treatment. 5. Great food. I thank all the employees of the Central sanatorium and the organizers of the trip sanatoriums.com for their attention, kindness and excellent attitude towards vacationers and their work!Answer from Spa Hotel Central
Уважаемая Ирина, от всей души благодарим Вас за великолепную оценку труда всех работников и организаторов! Мы очень рады, что Вы хорошо отдохнули.
Positives
Parking directly in front of the hotel. Interpreter at doctor's consultations and in the office to the left of reception was very nice and helpful.Negatives
Tables and chairs are set up much too closely, there is a lack of rolls and bread on offer, and sometimes there are no rolls and croissants available for breakfast. Tea selection only 3 types, dessert very monotonous. Very nice hotel bar - unfortunately closed!!!Positives
Very well rested!Answer from Spa Hotel Central
Wir freuen uns sehr!
Positives
Good afternoon, I was at the hotel in February 2023, I liked everything very much, excellent location, good healthy food and very attentive staff. Thank you very much NellieAnswer from Spa Hotel Central
Уважаемая Нелли, мы очень рады, что Вам в нашем отеле все понравилось и что Вы хорошо отдохнули. Надеемся, что Вы вернетесь к нам!
Positives
Thank you for wonderful days at the Central Hotel! This was our first time choosing this type of holiday, but we were very pleased! The hotel is very conveniently located, close to all sources, the road is on flat ground, the closest source is 1. The hotel is clean, tidy, polite staff, attentive director. We were on holiday with small children. They met us halfway regarding check-in and check-out times. The procedures were conveniently scheduled for me and my husband, so that we could take turns attending them and the children always remained under supervision. The procedures themselves were done on time, politely, and carefully. They cleaned the room after the child slept, they always asked if it was comfortable for us if we were in the room. The food was varied: there were always vegetables, vegetable salads, meat and fish or vegetable dishes, amazingly tasty cream soups, broths, and borscht were offered for main course. Everything was fresh, cooked with the optimal amount of salt, spices and sauces could always be taken separately. Small-sized baked goods, which, in my opinion, is very rational. Different types of bread, there were always 2 types of cereals for breakfast, which I personally really love. Special thanks to the waiters for their attention, always a clean table and smiles! I was very pleased with the presence of a swimming pool; my eldest daughter enjoyed swimming there. We sincerely thank the hotel director and all the staff for a wonderful stay! We wish prosperity and stability to this wonderful hotel!Negatives
There is nothing to write here. Perhaps just express your wishes for the sauna: maybe at least one visit can be included in the price of the stay, or the price can be changed if you book there. Of course, if there is such an opportunity. This was not an important point for us.Positives
I was pleasantly surprised, just a wonderful hotel. I liked the food and treatment and the staff and cleanliness; in this hotel you feel like a long-awaited guest.Negatives
There are no comments at all, that rare case when everything is perfectAnswer from Spa Hotel Central
Уважаемая Татьяна, от всей души благодарим Вас за Ваши хорошие слова! Мы стремимся, чтобы наши гости чувствовали себя как дома.
Positives
I was very pleased. I would like to say thank you again. See you soon. LidiaAnswer from Spa Hotel Central
Vielen Dank, Lidia. Wir sind froh, dass es Ihnen bei uns gefällt. Bis bald.
Positives
I would like to thank the Sanatoriums company for the excellent organization of transfer from the airport and also back, I was worried that there would be inconsistencies, but I was met and driven quickly, the drivers are very nice people, thank you!!! As for the sanatorium, we can say that it’s not bad at all, the room was good, the size was good, it was warm and clean, the cleaning was good. The restaurant has good quality food, but not a lot of choice. There are not enough desserts, but maybe for the better you can get better from dessert 😀. Well, if you seriously wanted something sweet for tea at lunch, and for dinner there were some donuts and ice cream. The procedures were not enough; it was necessary to take an expanded package of procedures. I got 2/3 a day. Yes, thanks again for the gift trip to Prague, again to the company Sanatoriums, the weather was excellent, Prague was beautiful, thanks to the guide too, she tried to give a lot of information and entertain tourists. Next time I would probably choose more procedures and probably better buffet food (there would be more choice).Positives
This was my first visit to Karlovy Vary. Everything is at the highest level, the staff is above all praise, attentive, responsive, smiling, everyone would be happy to turn to anyone. The food is varied and tasty, the location is excellent, everything you need is nearby, everything is clean, the procedures are at a decent level, very good results after gas injections, and, of course, water. We stayed for two weeks, we will definitely return. Many thanks to the guys at the reception, the wonderful girls in the restaurant, the wonderful medical staff, especially Dr. Anastasia and of course the maids, we thank you from the bottom of our hearts!Negatives
There is no negativity at all.Answer from Spa Hotel Central
Уважаемая госпожа Романюк, от всей души благодарим Вас за высокую оценку труда нашего персонала! Мы рады, что Вы хорошо отдохнули и набрались сил!
Positives
I liked everything. I was on vacation with my 8-year-old child. Wonderful polite staff. Excellent medical staff! Good room cleaning. Varied and tasty food. Thank you very much to everyone. See you soonAnswer from Spa Hotel Central
Уважаемая Елена, огромное спасибо Вам за высокую оценку труда нашего персонала! Мы очень рады, что Вы с ребенком хорошо отдохнули, и надеемся, что Вы опять вернетесь к нам!
Positives
Excellent location of the hotel. The excellent work of all the staff should be noted. The food is very good, excellent quality and variety of dishes. I would especially like to note the work of the staff in the restaurant. I really enjoyed the atmosphere during my short stay at the hotel. Room cleaning is good. I advise you to book rooms in this hotel. I'll definitely come next time.Answer from Spa Hotel Central
Уважаемая Ольга, благодарим Вас за высокую оценку нашего отеля и персонала! Надеемся, что Вы опять вернетесь к нам!