references
Positives
Very good location, right in the center, near the theater and square. Very nice staff. The atmosphere is homely. The food is delicious and the chef caters to any dietary requests. Nice rooms, there is a kettle. It's nice to have tea in your room in the evening. I recommend this hotel!Negatives
The pool is only open until 19. And sometimes you want to go for a swim after dinner.
Answer from Spa Hotel Central
Уважаемая Людмила, от всего сердца благодларим Вас за такой замечательный отзыв. По поводу бассейна - да, есть режим работы. Ведь сам бассейн нужно чистить, персоналу убирать в раздевалках и душевых это делается ежедневно, нужно проветривать помещение, производить санитарно-гигиенические процедуры. Мы все делаем с соблюдением санитарно-гигиенических норм и все для максимального комфорта и безопасности наших дорогих гостей.
Positives
Thank you for the very pleasant communication of the staff in the restaurant and during the procedures!Negatives
The cleaning of the room was disgusting, we stayed at the hotel for 14 days, and the bed linen was changed for the first time only on the 9th day of our stay, and then only after contacting the reception several timesAnswer from Spa Hotel Central
Добрый день, Вадим! Уборка номеров производится 1 раз в 3 дня. На протяжении всего периода вашего проживания на дверях была табличка «Не беспокоить». На основе этого сотрудники нашего отеля не заходили в ваш номер для процесса его уборки. Для нас важно соблюдать все пожелания клиента. Сотрудник отеля не имеет права войти в номер, Мы уточнили, что в период вашего проживания вы не обращались на рецепцию, чтобы наши сотрудники убрали ваш номер.
Positives
I really liked the service of the staff: friendliness, responsiveness and quick resolution of all issues that arose. Thanks to all the staff, both at the reception and in the dining room and to the doctors. We didn’t expect that a doctor would be waiting for us on the day of arrival. We were pleasantly surprised. Once again many thanks to them! I really liked the hotel's facilities. Swimming pool, fitness, billiards, tennis - everything is open and can be used at any time. The location is very convenient and there is a beautiful view from the balcony.Negatives
The food is very monotonous, there are no fruits, no vegetables, no good buffet. So that in the Czech Republic there is no ordinary cottage cheese and a variety of sausages for breakfast! Such savings for our money are outrageous. And it’s time for your website to change the description of the dining room in the film so that people don’t buy into the luxurious food and baked goods!!! Not all German programs are shown on TV and it is not possible to tune them. The pillows are very uncomfortable. But as I understand it, the director doesn’t care about this. We stayed in different hotels in Karlovy Vary, so there is something to compare with.Answer from Spa Hotel Central
Добрый день, Ольга! Относительно завтраков и наличия творога, - в ресторане отеля ежедневно подается на завтрак незернистый творог и йогурт двух видов обычный и фруктовый. Допускаем то, что возможно из-за большого ассортимента блюд вы не заметили творог. В нашем отеле стандартные антиаллергические синтепоновые подушки, с максимальноно комфортным наполнителем и размером для шейных суставов.
Positives
I would like to note the excellent service in the restaurant. This is the merit of Lyuba and Sveta. THE QUALITY OF ROOM CLEANING IS HIGH. We were touched by the attention of SASHA who works at reception.Negatives
I wish the breakfast was more variedAnswer from Spa Hotel Central
Уважаемая Анна, огромное Вам спасибо за положительную оценку нашего отеля и персонала.
Positives
I liked it very much, I recommend itAnswer from Spa Hotel Central
Уважаемая Анна, спасибо большое за Ваш отзыв. Будем ждать снова встречи с Вами! Интеротель Централ
Positives
I would like to say a special thank you to the chefs and waiters of the restaurant. The food is particularly tasty, delicious and cooked and served to a high standard. It's worth coming to the hotel just for the food. The hotel staff is friendly. During the spa treatments, everything possible is done for the patient. I have asked several times to change the times in my treatment plan and my requests have been granted. I really liked the massage, high quality and with a creative approach, namely massage with accompanying music. The general atmosphere in the hotel allows for good relaxation and peace. A luxurious interior design in the lobby and restaurant. The pleasant accompaniment music while eating also allows for a good state of mind. I wish everyone all the best!Answer from Spa Hotel Central
Liebe Elena, wir bedanken uns bei Ihnen für die wunderbare Bewertung unseres Hotels und wünschen Ihnen auch alles Gute!!!
Positives
Special thanks to the chefs and waiters of the restaurant: the food is incredibly tasty, delicately prepared and served with great quality. For the sake of such food, it was already worth staying in this hotel. Friendly staff. During the procedures, everything possible is done for the patient; I asked Kr several times to change the schedule of procedures and they accommodated me. I liked the massage, which was carried out with high quality, with a creative approach, for example: playing music that was pleasant to the patient during the procedures. The general atmosphere in the hotel is conducive to relaxation and peace. Rich interior in the lobby and restaurant. Pleasant music while eating also contributes to a comfortable state. I wish everyone the very best.Answer from Spa Hotel Central
Уважаемая Елена, спасибо большое за выбор нашего отеля и за такой приятный отзыв. Будем ждать Вас у нас снова! Интеротель Централ
Positives
Sasha (at the reception desk) is the star of the hotel: attentive, smiling, professional in her field.Positives
We only spent 4 days in the hotel. Everything is nice and clean! The hotel staff is very polite, helped with any question. A good pool. The food is delicious, thanks to the chef! Recommended! We would love to come back to the hotel!Answer from Spa Hotel Central
Sehr geehrte Frau Irma, Vielen Dank ! Das ist sehr nett :
Positives
Thank you very much to everyone who made my life a fairy tale! I was there for 2 weeks at the end of November, everything was wonderful. Cleanliness, bed, towels, food, everything is perfect. Thanks to the cook, the waiter girls, thanks for the procedures, for the prosecco for breakfast on weekends, thanks for the help at the reception. Everything is great. If it works out, we will come again.♥️Answer from Spa Hotel Central
Добрый день, Вам большое спасибо за посещение нашего отеля :
Positives
We chose Central and were not disappointed, a wonderful hotel at a good price. Great view from the window and pleasant atmosphereAnswer from Spa Hotel Central
Добрый день, большое Вам спасибо. Мы надеемся, что вы скоро приедете снова. С уважением, администрация отеля Централ
Positives
Great hotel, had a great time! The staff is very professionalAnswer from Spa Hotel Central
Добрый день, большое спасибо. С уважением, администрация отеля Централ
Positives
Polite and responsive staff, hospitable director. The procedures were carried out efficiently. The hotel is centrally located, the rooms are cozy, neat and sparkling clean. Hope to see you next year Thank you very much 😊Answer from Spa Hotel Central
Добрый день, большое Вам спасибо. С уважением и с желанием хорошего дня, администрация отеля Централ
Positives
We only rested for 4 days. Neat, clean, beautiful! Polite staff, they helped with any questions, everyone speaks Russian. The pool is wonderful, the food is very tasty, thanks to the chef! We recommend this wonderful hotel. We'll come again!Answer from Spa Hotel Central
Добрый день, большое спасибо за tакие красивие слова. С уважением, администрация отеля Централ
Positives
The rooms are comfortable, comfortable beds - you sleep with pleasure, a spacious bathroom, delicious full breakfasts. Good location of the hotel relative to attractions. It’s a very beautiful city, I’d like to come back.Answer from Spa Hotel Central
Добрый день, большое Вам спасибо. С уважением, администрация отеля Централ
Positives
Pros: availability of parking at the hotel, smiling and friendly employees, delicious food, good gym, comfortable rooms, jacuzzi, lounge area, live music.Negatives
The only downside is the weak Wi-Fi signal in the room, but this was only on the first day, after contacting everything was fixedAnswer from Spa Hotel Central
Добрый день, большое спасибо. С уважением и с желанием хорошего дня, администрация отеля Централ
Positives
Very friendly staff, nice food, good locationAnswer from Spa Hotel Central
Sehr geehrte Frau Tamara, vielen Dank !! Mit freundlichen Grussen, Interhotel Central
Positives
Everything was fine until a group of 30-40 people from Taiwan, a province of China settled in. All the staff were friendly, I was left with a good impression from the head doctor, nurses, restaurant workers and reception desk...Negatives
I thought that I had arrived at a sanatorium where the staff and the owner or director would take care of the people who came for treatment, all of whom were elderly, but settling in a group of Chinese when a pandemic had already been declared in the world was too much.. In my opinion When communicating with the director about the elderly people being treated here, I was told straight to my face: this is a business... and I have to pay for light, heating... I have accommodated the Chinese and will continue to accommodate them, and on the weekend Italians and Germans will come and I will accommodate them. And in response to my objections that people came here for treatment, to improve their health, and all of them are practically of advanced age, and we are all at risk, they laughed in my face, and I realized that the Central sanatorium is a shelter... And everyone who stayed there remained of the same opinion.. I don’t know if they have the courage to write about it.. From now on, I will walk around the Central sanatorium for 100 miles.. The main thing here is money, but I don’t care about people...Positives
I vacationed in Karlovy Vary for the first time, I have nothing to compare with. All liked it! Everything is fine! Thank you very much to all hotel staff! Special thanks to the employees of Sanatoriums.com for their help and support!. Everything was clear and harmonious.Positives
We have the best memories of living and treatment at the Central sanatorium. The location simply cannot be better in Karlovy Vary. Wonderful helpful staff. Especially the receptionist - the wonderful Todora is simply a “brand” of the hotel, ready to help in any situation, just like the guys. The food is super tasty, varied and beautiful. The restaurant workers always met us halfway, in case of requests to feed us early, if we were in a hurry to go on excursions or to the airport. (Dana, thank you!) The medical staff is very friendly and friendly, the equipment is modern. Very nice pool. Thanks to the management and all employees for the high quality of work!Negatives
NoPositives
The sanatorium is perfectly located. The hotel team is wonderful, everyone tries to make your stay at the hotel comfortable. I won’t list names, thanks to everyone: the guys at the reception, the medical staff, the maids and technical workers, the cooks and waiters... Thank you all very much. I would like to thank the hotel administration for recruiting personnel and organizing all the work at the sanatorium. Thank you. The room is cozy. Snow-white bed linen and towels. Great mattresses. The room has a kettle and 2 glasses, which is not provided in all hotels. Tea sets are replenished every day. The food at the hotel is dietary. One main course + buffet. Everything is very delicious. Excellent pool with countercurrent, water 28-29 degrees. It's very nice to swim. Medical procedures are performed responsibly and accurately at the appointed time. There are no queues. Nature, air, birdsong, forest walks - everything is wonderful!Negatives
The water pressure in the shower is weak; we lived on the 5th floor in an old building.Positives
The hotel is located in a very good location. I would like to note the work of the staff: they clean well, the waiters do everything quickly. Wonderful nurses (except massage therapists). But the best thing is the girl at the reception. Very friendly, helpful.Negatives
The hotel needs a little renovation (old building). And change something in the treatment. (may add more procedures)Positives
I would especially like to mention doctor Natalia, nurses Anya and Vdamiru, and physiotherapist Ivonne. Special thanks to the massage therapist Vladislav and the charming and professional Yuri who greeted us at the reception. We are delighted with the chef's dishes. Couldn't find out his name. Lunches and dinners were great. I especially liked the pork knuckle. The maid girls are just great. And of course, many thanks to the director of the Central Hotel, who took the time to talk and make recommendations.Positives
Thanks to all the staff of the Interhotel Central! Everything was very good, the treatment, the service, the food, and all the staff were very professional and pleasant!Negatives
wish that the pool would work longer and the sauna would workNegatives
Dissatisfied with the organization of the Sanatorium website. The first time we arrived was on Friday afternoon, and the doctor saw the child only on Monday at 14.30 (the children's doctor is not from our hotel). So there were only three days left for the child’s treatment, but one procedure was completed on Monday (they managed to do it). Also, 18 procedures were prescribed in the child’s voucher, but the Hotel provides 10 and this is stated on their page, and I found myself in a worst situation when I went to demand these eight procedures. Despite the fact that the staff was so kind and attentive, I felt terribly uncomfortable. Why is the complaint specifically against the Sanatorium? We talked several times with your managers and said that we need treatment for the child. We ourselves are already included. But the child’s treatment turned out to be relative. During the seven days of our stay, we couldn’t even drink water without a doctor’s prescription. They could have said to move the dates of arrival and departure. Or warn the doctor to see him on the same day (many of the guests did this, called in advance and agreed). And we really liked everything and had a great time.Positives
The location of the hotel is excellent. The reception desk is great.Negatives
Lack of restaurant buffet selection.Answer from Spa Hotel Central
Уважаемый г-н Соколов, спасибо за Ваш отзыв, а также максимальную оценку работы нашего персонала и месторасположения отеля. Интеротель Централ, один из немногих отелей в Карловых Варах, который уделяет особое внимание правильному и самое главное - качественному питанию. Каждый день гостям предлагается выбор из 5-ти главных блюд курица, рыба, мясо, вегетарианское, сладкое с расширенным ассортиментом различных закусок, салатов, фруктов, домашней выпечки и десертов на линии шведского стола. Учитывая нашу специализацию на лечение заболеваний ЖКТ, а также особенности индивидуальных диет и пожеланий, мы каждый день дополнительно готовим три вида горячих блюд в виде диетических котлет, овощных запеканок и запеченных фруктов сливы, яблоки, груши. Еще раз спасибо за высокий рейтинг нашего отеля. Будет рады Вас снова приветствовать в Карловых Варах! С наилучшими пожеланиями, Hotel Manager
Positives
I express my gratitude to the director of the Interhotel Central sanatorium Ivan Ivanovich for quality rest and treatment, for the atmosphere of peace and warmth, for the order and comfort in the sanatorium, for delicious food, for freshly squeezed juices, the benefits of which are undeniable, for quiet instrumental music in the restaurant, for high cultural level of each sanatorium employee. Everyone is trying! Special thanks to Dr. Lakshina N., who inspires trust, speaks a language that is easy to understand, is open to questions, is filled with a desire to help, and is interested in the outcome of the treatment. It is impossible not to note the work of Mrs. Ruzhechkova for organizing high-quality medical treatment. The prepared dishes not only taste good, but are also beautifully presented. I would like to learn a lot from chef Lyudmila. The puree soups are especially delightful. The issue of searching and selecting employees is always relevant. Ivan Ivanovich, the staff of your sanatorium was skillfully selected. That says it all. I would like to draw your attention to the high-quality work of the maid Nadya (5th floor). It is impossible not to note, Ivan Ivanovich, your loyal attitude towards regular customers. Thank you for the beautiful view from the window of your favorite city of Karlovy Vary. Of course, I'm looking forward to November next year. I would like to come to the Interhotel Central sanatorium again. Sincerely, Larisa Snegurova. October 2019Positives
Excellent location of the hotel. We were greeted by the friendly and friendly Todora, the receptionist, who quickly checked us in and gave us general information about the hotel. It should be noted the excellent work of the entire medical staff, starting with the chief physician Elena Sokolova, highly qualified, attentive and responsive. I would like to note the excellent work of the head nurse, physiotherapist Ivona, nurses Anechka, hydropathic nurses and massage therapist Vyacheslav. This was not the first time we had a rest in a sanatorium in Karlovy Vary, but the first time we saw that the director of the sanatorium was in the field of view of all vacationers, his presence was felt in the work of everything hotel staff and in communicating with hotel clients. The food was delicious and varied, with an emphasis on healthy eating. Towels in the room were changed daily, bed linen every two days. The atmosphere in the hotel is homely, you want to return there. We thank the staff of the Central Hotel for their warm welcome, care and attention. We will definitely come again.Negatives
As a small note, sometimes for dinner the main course was served cold.Positives
Food, location, accommodation all very goodNegatives
I don’t recommend focusing on treatment in this sanatorium... the doctor’s approach is very formal, the doctor is not interested in the results of tests and examinations (brought with you)... I can compare with Astoria and Colonnade, where I was before, the appointment there lasts about an hour, the doctor looks in detail and talks with the patient... here 15 minutes... a strange set of procedures (only once or twice, and this is in 12 days).... probably more productive after all, whole cycles (baths, massages, etc.)Answer from Spa Hotel Central
Уважаемый г-н Фабричнов, Благодарим Вас за доброжелательную оценку Вашего пребывания в нашем санатории. Мы рады, что Вам понравилось качество размещения и питания. Нам очень жаль, что у Вас не было достигнуто, по-видимому, полного взаимопонимания с Вашим лечащим врачом. Мы никаким образом не можем лимитировать наших докторов, как они строят свое обследование и как долго должна продолжаться их консультация. Как принято у медиков говорить - в различных случаях различно. То же самое касается и выбора индивидуальной лечебной программы. Врачи придерживаются при этом не формальной стороны вопроса, как например подсчет отдельных процедур по их названию, а общности их воздействия физического, химического, механического на органы и ткани пациента с целью оптимизации определенных метаболических процессов в его организме. Конечно же, всегда используется и опыт Ваших прошлых пребывани в санаториях, прежде всего, в карловарских. Очень хорошо, что Вы имели с собой медицинскую справку о проведенном недавно санаторном лечении в Карловых Варах. Это помогло нашему врачу быстрее определиться с Вашей лечебной программой. Наши врачи имеют многолетний опыт практической работы в различных санаториях Карловых Вар, в т.ч. и в перечисленных Вами, кроме того часто общаются между собой по работе и на регулярно проводящихся в Карловых Варах научно-практических семинарах, поэтому всегда очень считаются с мнением своих коллег, которые лечили Вас ранее. Кроме того, при составлении программы Вашего лечения доктором были учтены и результаты проведенного на первичной консультации стандартного врачебного осмотра, а также предложенных Вами доктору результатов последних обследований напр., уровень холестерина крови, данные ультразвукового исследования, что должным образом отражено и в Вашей медицинской карте. Искренне надеюсь, что эта информация окончательно развеет Ваши сомнения, насколько детально наши доктора подходят к обследованию своих пациентов и мы рады будем видеть Вас снова в нашем санатории. С уважением, Hotel Manager