references
Positives
Hotel is very centrally located, a very nice, renovated hotel, you immediately felt very comfortable 👌🏻 Staff very friendly and helpfulNegatives
Unfortunately not that many parking spaces if you arrive by car but would still book it again
Positives
the location of the hotel is very good. The staff was very friendly. I can only recommend this spa town. My recommendation to the management would be to vary the dishes at dinner. I could also recommend that nice, pleasant music be played during medical treatments so that clients could relax better and reduce stress.Positives
CONVENIENT LOCATION, updated rooms, good swimming pools.Negatives
Terrible service, constant breakdowns. The food is monotonous, tasteless and sometimes there simply wasn’t enough! We do not recommend this hotel, we are very unhappy.Positives
Close location to the colonnade. Linen was changed upon request and as many times as needed. Cleaning was done well. In the jacuzzi on the 3rd floor the water was warm almost every day and the jacuzzi was working.Negatives
At 9 pm we were not allowed into the hotel because the hotel employee had gone to close the pools. We had to wait for some time outside and worry about whether they would let us in for the night. The water in the pools was cold. And the jacuzzi on the 1st floor was almost not working at all. Very monotonous food, and once, when we stayed until 7:30 pm, we were denied dinner altogether, although the dining room is open until 8 pm.Answer from Spa Hotel Ulrika
Добрый день, действительно, вечером, когда работник рецепции уходит закрыть бассейны, закрывается по причинам безопасности и отель, об этом на стойке рецепции написано, Очень жаль, что именно в этот момент Вы пришли и не смогли сразу попасть в отель, а несколько минут вынуждены были ждать. Температура воды в бассейнах соответствует нормам и требованиям гигиенической организации, которая постоянно бассейны контролирует. Информация о непредвиденной поломке и ремонте джакузи на 1 этаже была вовремя всем сообщена. Это произошло не по вине отеля, на работе бассейнов, саун, джакузи на 3 этаже в просторах плавательного бассейна это не отразилось, более того: время их работы было продлено а то до 21.00. С уважением Алла Моцова Отдел бронирования
Positives
I would like to note the very friendly staff. Well done!!!Negatives
Unfortunately, not all advertised procedures are possible for various reasons, and many come at an additional cost.Answer from Spa Hotel Ulrika
Добрый день, спасибо за высокую оценку работы нашего персонала, который всегда рад гостям и делает все, чтобы наши гости были довольны. В лечебный пакет входят практически все лечебные процедуры, однако действительно ряд процедур не является составной частье пакета и их нужно оплачивать дополнительно, флоатинг, классический или арома массаж на 90 минут в пакет входит частичный только, массаж медовый, лавовыми камнями, флоатинг, многофункциональная ванна NeoQi , солярий и т.д.. В настоящий момент к сожалению закрыта по техническим причинам промывание кишечника, криотерапия, но делаем все возможное чтобы и эти процедуры как можно скорее были у нас доспупны. С уважением Алла Моцова Sales department
Positives
Good location of the hotel, quiet, friendly staff, good quality plumbing, very comfortable mattresses and pillows, high-quality bed linen and bathrobes.Negatives
No minibar, little food for vegetarians, cold food at lunch. There is no opportunity to lie down after the sauna. Covered roof terrace. The pool is too deep for aqua gymnastics. There are few Russian TV channels.Positives
We stayed in the hotel for 6 days with half board. What we liked best was the location of the hotel and the treatments. The modern furniture offers sufficient storage options. The food was very tasty and there were often fish dishes and poultry. The staff friendly and helpful. We really liked the Ulrika Hotel. We would love to come again.Negatives
Early in the morning there was often no warm water in the shower. Our friends who were there at the hotel at the same time reported the same thing. There wasn't enough fresh fruit and only one type of dessert in the evening. Breakfast was excellent.Positives
Very friendly staff, the beds were comfortable, the pillows in the rooms were also clean, bed linen and towels were changed on time. The location of the hotel is next to the colonnade. We liked everything.Answer from Spa Hotel Ulrika
Добрый день, спасибо за ваши приятные слова и хорошую оценку нашей работы, будем рады вас снова увидеть в нашем отеле. Отдел бронирования Алла Моцова
Positives
We had a very nice week at the Hotel Ulrika. The applications were very good despite the lack of staff. Gladly again.Negatives
Unfortunately the room wasn't vacuumed once.Positives
We can only recommend the Spa Hotel Ulrika. The rooms are absolutely clean. The food is delicious and healthy. A very pleasant stay. Friendly staff. Always my pleasureAnswer from Spa Hotel Ulrika
Hallo, vielen Dank für Ihre Bewertung und wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. sales department Alla Mocova
Positives
Freischrenowirter Hotel. Everything was great. It's a pleasure. 🖒🖒😍Negatives
Missing kettle in the room.Answer from Spa Hotel Ulrika
Hallo, danke und wir freuen uns auf ein Wiedersehen. sales department Alla Mocova
Positives
Staff in the clinical area are very nice and motivated. Hotel new and renovated.Negatives
Ivo from the kitchen is a complete disaster. Yells at the guests and is extremely unfriendly. We wouldn't come because of him. Depending on which shift was on duty, food was either lovingly served and simply thrown onto the tablets like animal food.Answer from Spa Hotel Ulrika
Hallo, vielen Dank für Ihre Bewertung und es tut uns leid, dass Sie auch eine negative Erfahrung gemacht haben. Der Mitarbeiter wird auf jeden Fall sprechen und wir werden versuchen, Fehler zu beseitigen. Salers department Alla Mocova
Positives
Everything is good, clean, the treatment is good, the staff is responsive, the location of the hotels and tours is super!Negatives
Food does not correspond to the hotel categoryAnswer from Spa Hotel Ulrika
Добрый день, благодарим за оценку нашего отеля, его услуг и персонала.Будем рады если нам напишите, что из питания Вам не хватало, по возможности стараемся постоянно улучшать наш сервис. Будем надеятьс, что к нам снова вернетесь. Salers department Alla Mocova
Positives
Colonnades can be reached in a few minutes. The hotel is centrally located, but the street is fairly quiet and not overwhelmed with cars. The spa and lap pool are modern, clean and have enough space for everyone if it gets busy from time to time. The treatments are carried out professionally and carefully by the competent people in beautiful renovated rooms. The staff is very friendly and helpful, whether in the restaurant, at the reception, or in the wellness center. The cuisine tastes very good (there was something different every day) and is healthy (not too greasy, not too spicy, etc.). “Sanatoriums” is available if you have any questions. Communication is running smoothly.Answer from Spa Hotel Ulrika
Добрый день, благодарим Вас за прекрасный отзыв и ждем в гости! Salers department Alla Mocova
Positives
Very nice staff, sauna and pool was clean, very good rooms, large shower and very good locationNegatives
Warm water in the shower takes 5 to 10 minutes to come on, there is no kettle in the room, meals include normal white fruit, bedside table has little choice, for a 4 star hotel, shampoo and soap should actually be replenished at least every other day, carpet was cleaned Not even vacuumed during the week and in many 4 star hotels Bahr was also included, oh yes lobby and bar from 8 p.m. to 8:30 p.m. I haven't seen anywhere yet. We would be happy to come again, but something needs to changePositives
A completely newly renovated hotel with beautiful rooms. Very attentive service from the staff, half board is absolutely sufficient. The longer pool with a changing starry sky is a dream for swimming. Very short waiting time before treatments. The modern public underground car park (30 euros per week) is not far away. Booking via sanatoriums.com was problem-free, questions were answered by email the next day at the latest. Gladly again!Answer from Spa Hotel Ulrika
You are welcome!!! Spa hotel ULRIKA
Positives
The hotel is perfectly renovated and is located almost in the center of Karlovy Vary. Close to the springs and walking area of the cityNegatives
Cleaning, towel replacement and garbage disposal - once every three days. Detergents - one disposable soap, shampoo and washing gel, regardless of length of stay. The robe is not changed for the entire stay. The food is scarce, monotonous, in small quantities and obviously from the cheapest products. It is only enough for the first hour of the restaurant, and then... Forget about fruits, herbs, pastries, they don’t even know about their existence. The treatment base is minimal, everyone is given the same thing as a carbon copy. The doctor was seen only once upon arrival. The medical staff consists of 4 employees who work in shifts. They put in procedures. they run to get a massage, and during breaks they shovel water on the floor of the pool. During the procedures, no one is interested in you; you get up on your own when the bell rings. If you can’t remove the device from your back, then one of the patients helps.. In short, the savings are so strong that they are already on the verge of miserliness. I hate to even list what doesn’t work in this hotel. Of course, the Crown makes its own adjustments, but..... We paid a real price, but the services we received were mythical. This hotel is a stretch even for three stars, but there is no trace of 4. Remains on the glory of the previous owner. Not only do I not advise you to visit, but I even warn you not to approach.Answer from Spa Hotel Ulrika
Добрый день, мы сожалеем о вашей оценке, которая, с другой стороны, своим негативным содержанием лучше всего описывает вВаш повседневный подход к сотрудникам отеля на разн»х оттделениях. В то же время это отель, который первым в Чешской Республике получил золотую международную награду «BEST MEDICAL HOTEL» в 2020 году. А в этом году в рамках церемонии вручения награды Czech Hotel Awards гости и друзья оценили отель как лучший в двух категориях: BEST 4 * HOTEL и BEST SPA & WELLNESS HOTEL в Карловарском крае. Это Ваш рейтинг, на который Вы, конечно же, имеете право. Несмотря на весь упомянутый негатив, весь коллектив отеля желает вам счастья, которое вы найдете в другом взгляде на окружающих. Директор отеля Лудек Лоуда
Positives
Good location of the hotel, close to the springs. Large swimming pool. Modern equipment for treatment. Bed linen is changed upon request.Negatives
The food is monotonous, unqualified treatment staff, they didn’t change the sheets during procedures, you waited 15-20 minutes for your procedure. It turns out you have to ask for shower gel yourself every day. They just won’t put it there.Positives
We rested with my husband and children and had a good time. Thanks to all the staff for the warm welcome. new clean swimming pool with hydromassage, new spa, hammam. We plan to return to you next yearPositives
We vacationed in Ulrika for the first time and were delighted. The rooms are spacious, bright with a beautiful view from the window and cozy furnishings. The beds and mattresses were very comfortable and cleaning was done daily. Bed linen and towels are snow-white. We booked with the wellness program, we really liked everything, especially the massages! The town itself is quiet and very attractive. Thermal springs are located nearby, which is very convenient for those who go to treat their gastrointestinal tract.Positives
Everything is spotlessly clean with very nice design and furnishings. Large room and comfortable bed. I was very pleased with the new spa complex. Swimming pools, 2 hammams, 2 saunas, jacuzzi, ice maker. Everything was great, I didn’t want to leavePositives
Carona gave us a very special individual treatment. Hardly any guests and few people in town.Positives
Quiet, clean, tasty and varied food, friendly staff.Negatives
Not very friendly owner.Positives
A wonderful resort with very unique treatments. Attentive and knowledgeable staff, excellent food. Was at the beginning of March 2020Positives
Was there in March 2020. I liked it very much - helpful staff, excellent food and accommodation. Great treatments. Thanks to the management of the sanatorium for a wonderful stayPositives
The sanatorium is after renovation, everything is new. It's a little dark in my opinion, but that's my personal opinion. The equipment of the treatment department is state-of-the-art, the treatment time is full. Wonderful water complex. The location of the hotel is great.Negatives
There are no tea sets in the classic and comfort category rooms, that's what I was told at the hotel. So, the information on the sanatorium is not accurate. Meals - buffet, with a small number of guests. Very, very economical, but something has to change from 03/09/2020 they are switching to à la carte meals. Maybe we're just unlucky. The downside for me was the work of the cleaning staff in the room. There was no doctor at the time of our stay, i.e. A full examination was not carried out; procedures were prescribed taking into account the wishes. The prescribed Drinking Course is also far from perfect, but I have something to compare with.Positives
We were at the Ulrika Hotel for the first time. We were greeted very well by the staff, simply magnificent. The rooms were clean, the towels were cleaned properly and the linen was changed frequently. The treatment was complete, very satisfied with everyone, especially thanks to Tomas Lenka and Jana. The masseuse Nada tried very hard, thanks to her separately. We will come again!Negatives
Of the minuses, I would like to note the not very friendly attitude of the director Ludek, we heard several not very pleasant words. We hope for understanding next time... The food is good, but too economical. But in general, very good.Positives
The staff in the restaurant is very goodNegatives
We were placed in a room without a balcony, although I ordered one with a balcony. The room was not cleaned very well. The bathroom didn't work well.Answer from Spa Hotel Ulrika
Уважаемый гость, Спасибо за ваш отзыв. Мы сожалеем, что не смогли оправдать все ваши ожидания. Приносим свои извинения за доставленные неудобства и обязательно внесем исправление. Если вы заказывали номер с балконом,вы должны связаться с отделом бронирования отеля. Вместе мы бы нашли подходящее решение. Если вы дадите нам еще один шанс, я думаю, вы не пожалеете об этом. Markéta, reception