references
Positives
Many thanks to the staff of your company Sanatoriums for organizing the holiday. The treatment at the Krivan sanatorium is very good, especially considering that it is not an expensive sanatorium.
Answer from Spa Hotel Krivan
Спасибо за оценку
Positives
To be objective, I will also note the good sides. The hotel is located in the city center near the singing fountain, not far from the main street - which is very convenient. The good news is that the hotel has an elevator. Thank you for the small refrigerator in the room, for 2 chairs and a table, for the radiators that warm the room and bath on cold nights. Thank you for the beautiful view from the window of the city and forest. I also thank the company Sanotorium.com for excursions to Germany, Switzerland, Prague, which brightened up my stay in Marianske Lazne. I wish everyone a good, quality holiday!Negatives
Just returned from Marianske Lazne. A beautiful region with magnificent architecture and nature. Unfortunately, my 2-week vacation was pretty spoiled by the conditions of the Krivan Hotel. This hotel is a 4 star hotel. Ignorant people buy into this. In fact, it doesn't even deserve 3 stars. As soon as I opened the door to my room for the first time, I was greeted by an old, unpleasant, stale smell. I wanted to ventilate the room immediately. I opened the window, and there, in the upper compartment of the double window, large, black flies were already waiting for me. I counted about 12 of them. To prevent them from flying into the room, I began to drive them out with the help of a towel. On the table there was a plate containing 3 apples and a rotting orange, moldy on one side. The next surprise is the pillows. They are completely thin, flat, as if they haven’t been changed in 10 years. There is a nasty smell of urine in the toilet and bathroom. I fought it by hanging up a car air freshener. It helped for 1 day. I also bought lavender oil. The aroma mixed with a bad smell. There was nothing more I could do, since the unpleasant smell was coming from the internal openings of the toilet. Did you feel like taking a shower? Please just be prepared to play with the hot and cold water handle. We set it to the desired temperature, and after half a minute the water becomes very hot. You add cold water. After half a minute, the water in the shower becomes completely cold. No matter how sophisticated you are, you will have to constantly turn the handle of the tap, as if you were sitting behind the wheel of a car, turning the steering wheel left and right. After several days of struggling with the shower, the desire to wash yourself disappears completely, and if you still decide to do it, then you will not be able to restrain yourself from swearing, believe me. The neighbors on both sides turned out to be smokers. Whenever I wanted to get some fresh air, cigarette smoke would rush in through the window. So I waited for 2 hours until the neighbors were already completely high, so that I could finally ventilate the room. I tried to change my number, but was refused. They said all the rooms were occupied. It is worth noting that the sign, which is usually hung on the outside door handle, reads - DO NOT DISTURB! There was no one at the hotel. There is no lock on the doors in the bathroom or toilet. That is, if the cleaning lady comes to clean your room while you are in the toilet or taking a shower at the same time, an awkward situation may occur. The door to the toilet and bathroom must be closed. The dining room is Mama Mia! As soon as you enter it, you immediately find yourself in the Soviet Union and its atmosphere of scarcity. Were you planning on a buffet? But no! You will be asked to pre-record one of two options for lunch and dinner each morning. You won't die from hunger, but you won't get any pleasure from food. They never even found buns made from whole flour, only white ones. But the dark bread was still sliced. After 3 days of visiting the canteen, I made a firm decision to eat on my own, buying various products in the supermarket, as well as dining in city restaurants, because eating at a hotel is simply humiliating. People there complained to each other, winced, but ate. Everyone was shocked. I chose a different path. And finally, I was supposed to leave the room at 10:00 in the morning, but they sent a cleaning lady to my room at 9:30, meaning I was already kicked out. I had to unload my suitcases and leave the room ahead of time. Believe me, it's not pleasant. What does the hotel administration count on? Unclear. A person works hard, waits for a vacation once a year to relax, get pleasure, good impressions, gain mental strength, but only gets shock and disappointment. I can say with confidence: those who somehow unknowingly ended up in this place will never come here. I am very sorry to leave such a review, but out of love for people, I think it is necessary to warn them.Answer from Spa Hotel Krivan
К сожалению, клиент пишет вещи, не основанные на истине.
Positives
Very good location.Negatives
Cleaning of the room could be better.Answer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung.
Positives
Everything is fine!Answer from Spa Hotel Krivan
Спасибо за хороший обзор
Positives
Very good room 👍Answer from Spa Hotel Krivan
Спасибо за оценку!
Positives
Location, price, rooms are large and clean. The staff is friendly, except in the dining roomNegatives
Very meager food (there is practically no choice, the owner is very greedy and saves on this), if you don’t have time for the opening, you will remain hungry. The procedures are so-so (the staff is tired - hence the quality) - the appointment of the procedure is selected according to the workload of the staff, and not what you would like. If you want to spend the night cheaply, this hotel is for youAnswer from Spa Hotel Krivan
Der Kunde kann sicherlich nicht sagen, was er für Verfahren möchte. Er kann den Arzt fragen und dieser wird entscheiden, welche Eingriffe der Klient erhalten wird. Einige Behandlungen, die wir im Hotel durchführen, sind nicht in dem vom Kunden erworbenen Paket enthalten. Diese Verfahren können zusätzlich erworben werden. Wir arbeiten den ganzen Tag, was bedeutet, dass die Eingriffe den ganzen Tag über durchgeführt werden.
Positives
Hotel location.Negatives
Very unfriendly staff, poor room cleaning, terrible food.Answer from Spa Hotel Krivan
Что еще сказать. К сожалению, ничего. Благодарим вас за отзыв.
Positives
I was happy with everything.Answer from Spa Hotel Krivan
Спасибо за оценку!
Positives
Very polite staff. Clean room. The procedures were done professionally. The food was also excellent. I was satisfied with everything.Answer from Spa Hotel Krivan
Спасибо за хороший обзор.
Positives
The treatments are very good. I am very pleasedNegatives
The food is very very very bad, not edible. No choice. Not a 4 star hotel. Rooms are dirty.Answer from Spa Hotel Krivan
Es gab keine Beschwerden von Kunden über das Hotel. Wenn Kunden ein Problem haben, sollten sie sich an die Rezeption wenden.
Negatives
Eating little varietyAnswer from Spa Hotel Krivan
Спасибо за оценку
Positives
very good location of the hotel, friendly staff, delicious dinnersNegatives
the late breakfast time (from 8.00) led to crowding when the restaurant opened with a constant shortage of either certain types of food or utensils. The restaurant's service staff (consisting of 1 waitress), despite their efforts, were unable to cope. breakfast was poor and monotonous every day. There was only one cleaning lady for the entire hotel, who also did not have time to cope with the work (cleaning was not done every day and often amounted to only folding blankets and taking out trash). The plumbing was in poor condition and had not been cleaned). The attendants during the procedures (two people for the whole day) were at the limit of their capabilities and were generalists (they did baths, massages, gas injections and electrical procedures, etc.), which did not provide quality treatment. thus, the hotel felt constant savings on everything (and especially on service personnel)Answer from Spa Hotel Krivan
Спасибо за оценку.
Positives
The staff are friendly and attentive in general, especially in the spa. Excellent massageNegatives
The hotel is not worthy of four stars, the rooms are not fresh, the sofa is shabby and covered with a blanket. Cleaning consists of taking out trash. Further information upon request at the reception desk. Linen and towels have been changed the last two weeks after a request at the reception. There was no study in our room, the water in the shower did not flow. They installed a scraper to push the water towards the ladder. Although other rooms were fine. When asked to change the room, they answered that this is what you paid for. Although we found out others paid the same amount for the standard and lived in acceptable conditions. 28 days is a long time, but the room was not changed. The food selection is poor and dishes are often repeated.Answer from Spa Hotel Krivan
Спасибо за оценку.
Positives
We liked everything, we'll be backNegatives
noAnswer from Spa Hotel Krivan
Vielen Dank für die nette Bewertung
Positives
The hotel is located in close proximity to the colonnade. The center of Mariánské Lázně and the healing springs can be reached on foot in just a few minutes. The facilities in Marienbad make a well-kept impression, everything is very clean. Mariánské Lázně is worth a trip. Unfortunately the same cannot be said about the Hotel Krivan.Negatives
When booking, it should be noted that the Hotel Krivan is designed more for Russian-speaking guests, then there will be no misunderstandings. With the exception of 2 ladies at the reception, no one spoke German or English, so communication turned out to be very difficult. First of all, the hotel should invest in a decent coffee machine, the coffee offered (soluble) is inedible. The restaurant exudes more of the charm of a canteen than a restaurant. If you can rate the breakfast buffet as adequate, both lunch and dinner are unreasonable. You can choose between 3 dishes, but they are all equally poor in quality. There is no starter or dessert buffet at all. For dinner there is a bowl of salad, you either eat it or leave it alone. It's the same salad every night. Soup is also served, if it tastes as good as it looks, I would stay away. The staff seems rushed and not very motivated. The furnishings in the rooms are long past their prime; they appear old and worn out. The cleaning of the rooms leaves a lot to be desired. You have to make it clear to the cleaner with your hands and feet what needs to be cleaned, otherwise the trash can will just be emptied. After a short conversation with a doctor, you will receive an application plan, which unfortunately does not always seem logical. A heat treatment before a massage makes sense, but this on one day and the massage on the other makes less sense.Answer from Spa Hotel Krivan
Der Kunde hat sich über nichts im Hotel beschwert, daher wissen wir wirklich nicht, warum Kunden hier schlechte Bewertungen schreiben und im Hotel alles in Ordnung ist. Das Frühstücksbuffet ist ausreichend. Das Mittagessen besteht aus 2 Mahlzeiten zur Auswahl und das Abendessen besteht aus 4 Mahlzeiten zur Auswahl. Ausreichend. Der Salat zum Abendessen ist jeden Tag anders. Es ist nicht das Gleiche wie wir normal sind. Wenn der Klient den Ablaufplan nicht verstanden hat, kann er an der Rezeption nachfragen.
Positives
The staff is very friendly and attentive, the hand massage is wonderful. The sanatorium is located next to the pump room. The pump room is open from 7 a.m. to 6 p.m. There are 3 types of water available. Next to the pump room on the street there is also the same water, but only 2 types out of 3.Negatives
The food is terrible. Lack of vegetables and this is in the month of July. They prepared it not for people who came to treat their digestive organs, but as in a simple restaurant and there were only 2 choices. The meat was fried in a friteuse, French fries, potatoes were sometimes served powdered. Meatless dishes based on bulgur and couscous, which are also impossible to eat. The food is disgusting. From fruit there are flabby fruits and oranges and very modestly, 10 pieces each and that’s all, despite the fact that there are 56 rooms. Coffee is only instant, from the machine only for a fee. Of the salads, we only saw cabbage of different colors. In the evening, a small bowl. There were only vegetables for breakfast in the morning, sliced cucumbers, tomatoes and sweet paprika. Fish was served 2 times in 3 weeks. Cauliflower was stewed only 2 times in 3 weeks. Room cleaning is disgusting. The sink and toilet were cleaned once and only when I asked for it. Sauna only once a week for 1 hour. The rest is for an additional fee. No kettles in the rooms; boiling water can be obtained at the reception and in the restaurant. There is no entertainment program, only a trip to Prague. No concerts, no dances. And they take a lot of money. I do not recommend this resort.Answer from Spa Hotel Krivan
Клиент утверждает ложные вещи, и мы не очень понимаем это. Два раза в неделю подают рыбу, каждую неделю тушат цветную капусту, каждый день подают безмассовые блюда, и это не только кускус и булгур. Салаты каждый день разные.Номера убирают каждый день,клиент не жаловался на отель,поэтому не понимаю почему он пишет такой отзыв. Бесплатная сауна раз в 5 дней - это бонус от отеля, в другом отеле за сауну каждый платит сам сразу. Концерты проходят в Марианских Лазнях возле гостиницы Кривань**** два-три раза в неделю. Я думаю, что поездка в Прагу — это не мелочь в качестве бонуса от турагентства. Если клиент был заинтересован в большем количестве экскурсий, я не понимаю, почему он не позвонил в турфирму SANATORIUMS.COM, которая предлагает больше экскурсий.
Positives
This is my second time staying at this hotel, this year everything was fine. Special thanks to the Operators of Sanatoriums.com, they are very polite and quickly respond and help resolve the issue. Thank you! I used the transfer services in both directions, the taxi drivers were polite and punctual. Thank you! I will recommend the services of Sanatoriums.com. Thank you!!Negatives
Room cleaning suffers.Answer from Spa Hotel Krivan
Спасибо за оценку.
Positives
The location of the Krivan Spa Hotel is good, the work of the staff during the treatment: wonderful. Restaurant: the staff is attentive, the food is fresh. Transfer back: driver, attentive Professional.Negatives
Bad and very bad: THEFT from the number (sneakers). Staff reaction 0. NO apology. Cleaning: The carpet is very old and dirty. Room cleaning: very bad. Change of linen: very bad. The towels are old. There is no kettle.Answer from Spa Hotel Krivan
Насколько я знаю, туфли были найдены. Они не были украдены из комнаты. Клиент не жаловался на чистоту отеля, нам понятно, что клиент написал плохой отзыв об уборке, потому что думал, что горничная ворует обувь!
Positives
We have been to this hotel for the 3rd time already. We plan to come again! Like everything ! Many thanks to the entire team for the warm welcome, excellent treatment and food!Answer from Spa Hotel Krivan
Благодарим Вас за приятный отзыв и будем рады видеть Вас!
Positives
Great spa hotel. Everything is as promised in the package. I recommend it.Negatives
NoAnswer from Spa Hotel Krivan
Спасибо за хороший обзор. Мы с нетерпением ждем встречи с вами в январе. :
Positives
The staff is very helpful, kind and professional. Actually they are the main reason we consider going back to this hotel again in the future. The food is ok, varies between reasonable to excellent, apparently depends on who's cooking that week. Treatments are very good, plus you can freely use the hotel's jacuzzi and sauna, which is great.Negatives
The room was not properly cleaned, dirt in the bathroom and a lot of dirt on the windows. The light at the entrance works by a sensor - extremely foolish for a private room as it kept turning on and off while we were looking for clothes in the closet or just moving in the room. At night we had to cover it to keep it from turning on all the time. No kettle nor coffee/tea in the room, which is something you'd expect in a 4-star hotel.Answer from Spa Hotel Krivan
Нигде не написано, что в отеле 4 звезды в номере обязательно должен быть чайник, чай и кофе. Для клиентов есть круглосуточная стойка регистрации, где ночной портье будет рад подогреть воду для клиентов или они могут пойти в ресторан за горячей водой в течение дня. Клиент не жаловался на уборку во время пребывания. К сожалению, после ухода клиента мы не можем сказать, было ли это так, если клиент на это не указал. Но мы верим, что клиентам здесь понравилось и они вернутся.
Positives
We treated ourselves, rested, and admired the beautiful views of Marianske Lazne.Negatives
1. Of course, food. For several years in a row we vacationed in various sanatoriums in Karlovy Vary, but we never saw such meager food as in “Krivan”. Almost complete absence of salads, monotony of cuts (the same type of sausage and one type of cheese were simply disgusting during two weeks of staying at the hotel), lack of juices, only two custom-made hot dishes for lunch and dinner... Here the hotel does not live up to 4 stars, maximum - 2. 2. A lot of thoughtlessness. Lack of gowns to go to procedures. The bathtubs in the rooms are too deep; the high edges of the bathtubs make it almost impossible for older people and short women to use them. Lack of towels after using therapeutic baths, jacuzzi and sauna. Lack of changing rooms in the sauna and jacuzzi.Answer from Spa Hotel Krivan
Клиент может выбрать обед из двух видов питания и ужин из четырех видов питания. Считаем, что достаточно. Каждый может выбрать, если бы у клиента были другие потребности, он мог бы договориться с шеф-поваром и он их обязательно удовлетворил бы. Нет соков? Каждый день на завтрак два вида сока, яблочный и апельсиновый, вода с лимоном. Халаты предоставляются за дополнительную плату в размере 2 евро в день. Клиент мог забрать свой халат из дома, так как об оплате халатов клиент уже знал заранее, когда бронировал отель, как у нас написано на сайте SANATORIUMS.COM. Салями чередуются, неправда, что они одни и те же 14 дней. Есть два вида сыра, достаточно для количества различных блюд на завтрак шведский стол. Если у клиента была проблема с высотой ванны, он мог что-то сказать на ресепшн и в баню доставили ступеньку. Если клиент не делал этого во время пребывания, мы не можем знать, что у клиента проблемы с принятием ванны. Рядом с сауной или джакузи нет раздевалок, мы предполагаем, что клиенты переодеваются в комнате.
Positives
We will be backAnswer from Spa Hotel Krivan
Vielen Dank für die nette Bewertung und wir freuen uns auf Ihren nächsten Besuch
Positives
Good service for such a low price!Answer from Spa Hotel Krivan
thank you for rating
Positives
Thank you for a good stay and for recommending the Krivan Hotel. We liked everything and plan to return here next year.Answer from Spa Hotel Krivan
Thanks for the good review. We are glad that you want to return to us:
Positives
The procedures are helped by pleasant people Nicole and Stanislav. The staff in the restaurant also provides good service.Negatives
The rooms are not cleaned, when we checked into the room, the bathroom was not cleaned, the toilet, shelves, sink, bathtub had not been cleaned for a long time. There is no iron, only one for the entire sanatorium, only one kettle for the entire sanatorium. The food is very modest, even for the money we paid. I will never take this resort again and do not recommend it to anyone. They keep one maid for the entire sanatorium for half a day. She comes in, brings a roll of toilet paper and calmly leaves, that’s it, the towels should be changed after three days, they don’t change, you have to keep catching and asking.Answer from Spa Hotel Krivan
Клиентка не жаловалась на отель, я не понимаю, почему она не пришла на ресепшн и не сказала, что у нее проблемы с уборкой. К сожалению, сейчас мы ничего не можем с этим поделать. Надеемся, что, несмотря на это, клиент остался доволен пребыванием.
Positives
We are very pleased with the Krivan Hotel. We stayed with our family for 2 weeks and liked everything very much. The staff is friendly, everyone was very friendly. The cooks cooked deliciously, the portions were large, there are no complaints.Answer from Spa Hotel Krivan
Thanks for the good review
Positives
For the money - a great hotel! Located near the main springs, near the forest and all the main attractions. The rooms are bright, comfortable, and cleaned regularly. The food is also good and varied. Of course, more expensive hotels provide better service. But here for such little money you get even more!Answer from Spa Hotel Krivan
Thanks for the good review
Positives
We were received very well by the receptionist, a young girl, very friendly. The masseur and masseuse are also very good and do their job well. I am very pleased with the organization of the transfer, everything was on schedule. Unfortunately, I can’t say anything more good about the hotel. I really liked the site Sanatoriums.com, I will certainly use this site. Everything is clear and clear, I called twice, the operator explained everything very kindly.Negatives
The doctor muttered something under his nose, in a hurry, there was no examination, only a five-minute conversation... The food is disgusting, the cook doesn’t know how to cook, everything is not tasty, and most importantly, very little was prepared; whoever managed to eat it. The cleaning lady did not clean the room, there was no toilet paper, I had to beg at the reception. In short, terrible... I will never go to this hotel again.Answer from Spa Hotel Krivan
Спасибо за отзыв
Positives
Location is perfect. Director of the hotel & reception Sabina were very nice & helpful. Stuff doing treatments were very kind & hard working. Waitress Sophia was well presented & looked after us well.Negatives
Entrance door to the hotel is very narrow & heavy. There are 2 dried mini trees in the pots outside, which could be watered & looked after. Hotel receptionist Vera was very unwelcoming & rude. Doctor doesn't have his room & he comes to see you at waiting area near reception. He handed me treatment plan not even assessing me. When I asked to change some treatments he went to the office & I never saw him since. When I asked receptionist how long I have to wait for him, she handled me the treatment plan he left there for me to collect. Dressing gowns are not included in price, its 2 Euro a day. There was not enough staff working in treatment area, Nicolle & Stanislav were working 7 days a week with no days off. Balcony in the room was dirty, never been cleaned. Bath & sink were not cleaned during 2 weeks I stayed. You have to ask to get beddings changed, other way they wont be changed. The pillows are terrible, all lumpy.Answer from Spa Hotel Krivan
We do not understand why the client writes that the sink was never cleaned. I personally checked the room after the client's complaint and everything was always in order. Sheets are changed after 6 nights, it goes without saying that if the client wanted to change the sheets earlier, he had to ask for it. The fact that bathrobes are paid for, the client knew before she came to us, we have it written on the SANATORIUM.COM website. The doctor only conducts consultations if the client wanted to come to the doctor's office, she could make an appointment with the doctor and it would be possible for her to do so.