references
Лидия Эрхардт
04.09.2018
Positives
The resort is superbly located. The freshest air. Treatment at a high level. The staff is polite and speaks several languages. There was no misunderstanding. I am very pleased with the rest and treatment. There are both entertaining and educational programs, thanks to Vilia. I will visit your sanatorium again in the future and recommend it to my family and friends.
Elena Newidimow
03.09.2018
Positives
Everything was wonderful, wonderful professional staff. Very tasty and healthy food, fruit constantly... The buildings are new, many new procedures and wonderful nature!! Very cozy place, we recommend it to everyone!!)
Inna Boiko
22.08.2018
Positives
A great place to relax and restore your health.Negatives
The staff is friendly, with the exception of some employees, because of whom the holiday experience is somewhat spoiled. Despite the availability of air-conditioned rooms, upon check-in we were given a room without air conditioning; the air temperature was 28-30 degrees. Only two days later we were able to move to another room. During the procedures, everyone was very helpful and polite, but one lady behaved in such a way that I didn’t even understand what she wanted to express with her behavior: I came for a bath, the water in which was very cool, I, of course, asked to add hot water, to which I received a refusal almost in the form of an ultimatum, supposedly I should warm up in the bathroom itself, “and in general, people here faint from hot water.” What is this anyway??? After a long argument, she still added hot water, but you have to imagine this picture: one person is sitting in the bathtub without clothes, and the second, standing over him, lectures him about the dangers of warm water in a carbon dioxide bath. What impressions should I have? These are episodes, of course, but life is made up of little things. I would advise the employees of this wonderful sanatorium to use the motto of one very wonderful hotel: “The attitude towards the client should be such that every guest feels special.” Another significant disadvantage is the food. The dishes are not aesthetic either in their content or presentation. I won’t go into details, but it’s frankly tasteless. It’s a pity that you can’t add a photo, I took several shots of this disgrace. I've been to a lot of places, but this is the first time I've encountered something like this. If these unpleasant things are eliminated, this will be a very cool place to relax, which you will want to return to more than once.
BIRUTE BERESTNEVA
15.08.2018
Positives
Silence, peace and solitude.Negatives
There is no air conditioning, the fan only works from the key card in the room, as soon as you leave with it, everything turns off, including the refrigerator. The food in the dietary department is not dietary at all (smoked chicken, dumplings,...) the cucumbers are cut into mammoth shapes, which is difficult for an elderly person to bite through! There is no separate meat in the sauces, chicken legs and stomachs, there are no other options. The swimming pool is paid, the room is free only in the morning, but in the morning the baths, saunas and massage baths are not open!
Elena Korneva
06.08.2018
Positives
A large number and variety of procedures Excellent food Wonderful location of the resort, picturesque nature Good service, comfortable accommodationNegatives
Lack of air conditioning in the rooms Among the massage therapists, kinesiotherapists, and physiotherapists, very young staff predominate: the employees have little experience and do not speak Russian well.
Oleg Frolov
05.08.2018
Positives
very good place for rest and recovery. excellent specialists and friendly staff. Everywhere is very clean, the room was cleaned 5+Negatives
Upon arrival, we were accommodated in a regular room instead of the ordered suite. After talking with the reception, the number was changed, but still the number did not match the photos from your website. at the reception they referred to poor communication with the sanatoriums.com website and said that they could not see our reservation. There were also constant problems with key cards - they periodically stopped working.
Liudmila Kurtova
02.08.2018
Positives
The reluctance of young employees to understand Russian-speaking guests is a little annoying. Although they don’t speak English.
sofia BRAGINSKY
19.07.2018
Positives
The procedures, location, quality of housing are at a high level. A wonderful sanatorium for relaxation and recovery. Very beautiful nature - forest and river. Birštonas is a charming town.Negatives
The procedures are extended until four or five o'clock in the afternoon. In my opinion, it would be possible to shorten the intervals between procedures.
Olga Kilen
17.07.2018
Positives
Excellent service, people are always ready to help with everything. I really liked that there was fruit at the exit from the dining room. It was clean and cozy all around. Wonderful concerts in the evenings. Thank you for this opportunity to enjoy live music and beautiful voices.Negatives
There are questions about nutrition. It’s better to have fewer dishes, but improve the quality. Vegetables are overcooked, there are no vitamins left in them. Casseroles are often prepared from leftovers and this does not look appetizing. We need to replace plastic water cups with paper ones. You need to be careful with thermal procedures and cryosauna, they can provoke health problems, as happened in my case.Answer from Spa Hotel Egle Comfort
Уважаемая Olga Kilen, Большое спасибо за ваши предложения. Мы их обязательно рассмотрим. С уважением, Евгений Бриш, Менеджер по работе с ключевыми клиентами
Larisa Grudtsyna
12.07.2018
Positives
Comfortable rooms, friendly and professional staff, a variety of treatments, good cuisine.
Сергей Таранов
08.07.2018
Positives
EVERYTHING IS FINENegatives
For me, the problem was one thing: looking at so many old people and disabled people every day is impossible! you feel 20 years older. That's why I left earlier
Marina Epshtein
04.07.2018
Positives
Amazing nature, high quality procedures and attentive staff attitude turned my vacation into one of the most pleasant events. I'll definitely be back!
Jurij Lebedev
02.07.2018
Positives
Everything was great! Friendly staff, quick resolution of all issues. Special thanks to the cooks! A wide variety of dishes, pastries, fresh fruits and berries.Negatives
Bed linen, towels and bathrobes were changed on time, and the room was cleaned once in two weeks, and only superficially (with a vacuum cleaner in the center).
Татьяна Авхутска
27.06.2018
Positives
The cleanliness is just perfect. The staff is very helpful.Negatives
The food is very varied, but not always tasty. It seems that the chefs do not taste their creation..
Ekaterina Egorova
10.06.2018
Positives
Beautiful area. Friendly staff. Case C is excellent. The hospital is good and new. Very nice poolNegatives
Building A requires renovation or at least a good cleaning. Room cleaning is not always conscientious. Balconies are not cleaned.
valeriy volkov
25.05.2018
Positives
Forest, river and great mood. Baths and water procedures Variety in the choice of food.Negatives
Halotherapy - put relaxing music with Nature, streams, birds and not Cities, concerts and cowboys.
Oksana Lukjanova
08.05.2018
Positives
I really liked everything. The location of the resort, the work of the staff, the friendliness and cordiality👍! A place where you want to return 💯
виталий андрианов
06.05.2018
Positives
There are a lot of advantages and there are many more of them than disadvantages, however...Negatives
There are many procedures that have nothing to do with my problems. It turns out like a set lunch. Weak / and sometimes absent / knowledge of the Russian language, but there are many Russian speakers. For some reason, the cleaning on the balcony is not being done, but there is dust, leaves, and pine needles. Otherwise, everything is very good, I am happy with the rest and treatment. Thank you.
Елена Юдчак
05.05.2018
Positives
Overall I really liked it! The place is wonderful, the paths along the river and in the forest, the cleanliness is amazing!! A single room is equipped with a balcony, sufficient for one person. I am very pleased with the treatment and attentive attitude of the staff, all problems were resolved promptly, all questions were answered. At the buffet for lunch and breakfast I found everything I eat (even nutritional supplements - flax grains, chia, etc.) I recommend it to my friends!Negatives
1. All sports activities, on the cat. I was unprofessional. The trainer even shows often incorrectly, boring, music is not used correctly (the trainer has no idea about rhythmic musical support - movements separately - music separately) It's a pity - this could be very useful!!!! 2. There is no air conditioning in the room!!! 3. Room cleaning could be more thorough.
Alex Ilenko
09.04.2018
Positives
Intensive treatmentNegatives
We need advertising for German-speaking residents of Germany Media, Internet, etc.
Satanovsky Olga
07.04.2018
Positives
My husband and I were pleased with our stay at the sanatorium. Attentive attitude from the doctor, which is especially important. We used all the procedures to the maximum. The food is plentiful and varied. Polite attitude from the staff.
Tatjana Kudrjašova
26.03.2018
Positives
Very friendly, young staff, all work is done to a high standard.
Jekaterina Vasiljeva
25.03.2018
Positives
All liked it! The food is excellent, there is a diet table, a lot of fruit. The room is good, clean, cleaning is done every day. The robe was too big, but upon request they changed it immediately. The water in the pool is +29, and in the vertical bath +34! There is a swimsuit dryer in the pool locker room! A very useful thing! In the cafe (near the pool) there is water with slices of oranges and grapefruits, and you can order a berry cocktail or fresh juice. The procedures are high-quality, the staff is responsive. You can use the gym with excellent sports equipment. On one of the days of our stay, a walking tour of the city of Birštonas was organized. The town is small, clean and cozy. We came to the Egle sanatorium for the second time and will definitely come again.
Liudmila Kurtova
21.03.2018
Positives
This is the 4th time I have been to this resort. everything is wonderful. and they don’t stand still, they came up with various discounts, I received a 30% discount even on spa services, not only on medical ones. I'm planning to come again in July. I like that you don’t waste time anywhere, everything is scheduled and followed.Negatives
No
Verbilo Tatiana
19.03.2018
Positives
The treatment is varied, high quality, very well organized. Friendly staff. Wide possibilities for purchasing additional procedures. Very accessible pool, gym. Leisure activities are well organized - both free and paid offers. A very picturesque place on the bends of the Neman River, the small, uncrowded town of Birštonas, where the sanatorium is located. The rooms are small, with spacious balconies. Frequent change of linen and gowns.Negatives
By the end of breakfast - lunch - dinner, some dishes (soups, cereals) are gone. I would like to expand the range of side dishes and fish dishes. There were queues around the coffee machines; they were not always refilled on time. The guests simply “hunted” zeppelins. This national dish was very rare.
Олег Хабин
01.03.2018
Positives
I liked the sanatorium. Clean. Polite staff and good quality procedures. Varied food.Negatives
- Useless, indifferent doctors for show. A doctor who, when answering a question about drinking mineral spring water, advises you to read the recommendations near the source yourself and drink what you like. - Two mandatory paid visits to him two days apart - No choice of the number of meals. Only three meals a day. - Inability to independently select procedures for the amount of the voucher. Only "doctor".
Галина Быкова
14.02.2018
Positives
A wonderful sanatorium with comfortable rooms. Everything is thought out for relaxation and recovery - the area around the hotel is well-groomed. The food is good, there is a diet plan. The medical facilities are modern. The staff is professional and friendly.
Дарья Кузьмина
27.01.2018