references
Artur Cholokian
24.09.2021
Positives
Super...Answer from Boutique Hotel Atlantic Palace
Děkujeme Artur! Hotel Atnatic Palace
dina shvartsman
20.09.2021
Positives
Good afternoon. We are located in the Atlantic Palace sanatorium. We are finishing our stay, which lasted from 11-21.9. We would like to express our sincere gratitude to all the staff of the sanatorium. Great staff, kind and helpful people. Special thanks to the doctor and nurses/brother. Qualified, responsive and very decent people. Many thanks to the girls at the reception! Regarding food. Modest, but always fresh and tasty. Very responsive both the cook and the waiters. They tried very hard to make sure we liked it. Special thanks to the staff of the sanatorium website for recommendations, answers via Skype and WhatsApp. We will definitely come back here! And of course we will continue to order through your website. Health and all the best to everyone!
Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Дина! Спасибо за посещение и обзор. Ваш положительный отзыв побуждает нас и дальше улучшать гостиничные услуги. Мы с нетерпением ждем вашего визита! С дружеским приветом и уважением, Команда отеля
Alla Samoil
11.09.2021
Positives
Spacious and clean room, and we were given a large balcony with a very beautiful street and views of the colonnade. The bathroom is designed to have more space. Good soundproofing in the room. Very high quality plumbing and comfortable mattressesAnswer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Алла! Благодарим вас за посещение нашего отеля, а также за ваш отзыв и время, потраченное на его написание. Ваши слова похвалы делают нас очень счастливыми. Мы с нетерпением ждем встречи с вами в ближайшее время С уважением Команда отеля
Alexander Roppelt
04.09.2021
Positives
The hotel is excellent, the layout is convenient, the staff in the dining room is excellent 👍👍👍and the dining room itself is very tasty. Excellent facilities and excellent staff.Negatives
The reception is not very good, the rooms on the sanatorium website are different than on site, I didn’t want to swear.Answer from Boutique Hotel Atlantic Palace
Уважаемый господин Александр Роппельт! Спасибо за посещение и комментарий. Ваша команда отеля
Oksana Treibert
24.08.2021
Positives
The location of the hotel is very good. The service staff was friendly and helpful, as was the medical staff. staff. The doctor prescribed all the necessary procedures for us. The food was good and corresponded to the video shown on the page: www.sanatoriums.com.Negatives
There is a big problem with drinks, because we purchased full board (breakfast, lunch, dinner) and the video showed that water and tea are offered for lunch and dinner. The hotel stated that all drinks must be paid separately. They even turned off the machine with plain water. After we contacted the tour operator, they explained to us that the keyword in the video is “offered,” but it is logical to assume that if you purchase the full package, at least plain water will be available.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Oksana! Спасибо, что посетили наш отель и за ваш отзыв. Приносим извинения за недоразумение, но на самом деле эти напитки подаются бесплатно только на завтрак. Спасибо за Ваше понимание. С уважением Команда отеля
Тамара Зельдис
22.08.2021
Positives
Clean, caring staff, special mention to nurse Michaela, restaurant worker Vladimir and chef Oleg Novikov. From the sanatoriums we were accompanied by Irena, to whom we thank her very much for immediately providing any assistance we asked for.Negatives
The swimming pool at the neighboring hotel was not provided, although free use was included in our package. No mineral baths. There are no curtains on the window in the bathroom. Almost constant unpleasant smell from the sewer in the bathroom. The SPA is closed not only on Sunday, but also on Saturday.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Тамара! Благодарим вас за посещение нашего отеля, а также за ваш отзыв и время, потраченное на его написание. Бассейн не включается с конца 2019 года, поскольку отелем управляет другая компания, отель, в котором находился бассейн, полностью закрыт. Спасибо за понимание С уважением Команда отеля
Ада Дилова
03.08.2021
Positives
The view from the balcony was amazing. The location was perfect. The beds are very comfortable. The shower was great. Very clean throughout. Good breakfast served on the top floor by friendly and helpful staff.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Ада Дилова, большое Вам спасибо за то, что остановились в отеле Атлантиц Палаце, и за Ваш отзыв. Мы рады, что Вам понравился отдых у нас и верим, что в будущем сможем снова поприветствовать Вас в нашем отеле. С дружескими пожеланиями, Команда отеля
Елена Мелихова
07.09.2020
Positives
The hotel is very well located, for our taste - the best point in the entire resort. The views from the windows are simply gorgeous. The rooms are very cozy, everything is provided, even a separate closed dressing room. All light sources are located where needed, and there are enough of them; you can turn on the light from different points in the room. I was especially pleased with the illuminated cabinets and safe, as well as three levels of light in the bathroom. Soft, comfortable beds, we slept like logs every day. I also really liked the food. We took full board and enjoyed practically home cooking and a small Viennese-style restaurant on the top floor, where breakfast, lunch and dinner were served. There were a lot of fruits, vegetables, meat, chicken, fish, two or three types of side dishes, and it was all deliciously prepared, different every day, and there were practically no unhealthy dishes. Special respect to the cook! We were even allowed to take desserts into our room, where we ate them in the evening with tea (there was a kettle and tea bags in the room to choose from). All the staff at the hotel are very friendly. Of the procedures, I especially liked the massage, it was clearly better than in other sanatoriums where we were, more professional, and the massage therapist had gorgeous hands. The rest of the procedures are generally standard, nothing exotic, but we didn’t need it. We ended up with 3-4 procedures a day; any more would have been too much.Negatives
There were practically no negative aspects. The only thing that blurred the impression a little was the attempts of the sanatorium staff to under-deliver the procedures. We managed to get the full set we paid for only after two reminders with a copy of the reservation. It was even somehow unpleasant that such a wonderful hotel was trying to be petty and save money on what the guests had honestly paid for. With all the praise for the cook (see above), we would like to note that several times he slightly added salt to the soups. It was, of course, possible to eat, but if there had been a little less salt, the pleasure of eating would have been complete.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Мелихова! Большое спасибо за посещение, добрые слова, похвалы и отзыв. Мы с нетерпением ждем вашего визита! Искренне Команда отеля
Sergei Ivanov
12.04.2020
Positives
A wonderful stylish hotel a stone's throw from the geyser colonnade. We stayed here from 23.02 to 08.03. In room 401, we liked absolutely everything: wonderful, helpful staff, good treatment, kitchen, cozy room. Thank you very much for two weeks of an unforgettable holiday and I would like to I wish that Atlantic Palace manages to preserve its team in this difficult time.Negatives
There can't be anything negative about this hotel.Answer from Boutique Hotel Atlantic Palace
Уважаемый господин Иванов! Большое спасибо за посещение и обзор. Мы рады, что вам понравилось. Мы с нетерпением ждем вашего визита! Искренне Команда отеля
Ирина Торбеева
31.03.2020
Positives
We have been vacationing in this sanatorium since March 7, 2020, we were supposed to leave on March 22, 2020, but we had to leave on March 17. 2020 due to quarantine. We are very, very sorry. The holiday was great, the food was excellent (we chose 2 meals a day), and the treatment was superb. A very successful hotel, in our opinion (I have problems with my legs) and the best location. Medicinal water is nearby, the road is smooth, a shop is nearby. A big plus is everything in the hotel (food and treatment) Treatment - everything is super here. Honey. staff - thank you all so much. It’s a shame that we weren’t able to personally say thank you to everyone (we received a message about urgent re-registration of tickets at night, and at 6 am we were already there. In short, everything is great. If we have the opportunity next year, we will definitely go to this hotel. Special thanks to the support team at sanatoriums.com - thank you very much, they are always friendly, I always help in resolving all issues regarding our vacation, they always resolve issues for us with the hotel management. Everything is resolved promptly. I strongly advise everyone who wants to have a good and safe rest to contact this site.Negatives
Minus: I would like a wall clock in the rooms. Everyone has a different time for procedures every day, but I don’t want to look at my phone. A clock on the wall would be more convenient. And it’s also a pity that the hotel doesn’t have at least a small swimming pool.
Liubov Shcheneva
06.03.2020
Positives
Everything is great except the foodNegatives
Need to diversify your diet
Iurii Isaev
04.03.2020
Positives
We stayed at the hotel from February 11 to February 27. I really liked the hotel, the room was spacious, comfortable, clean. Cleaning was done daily. The medical department is excellent, the medical staff is professional. A good impression of the hotel was spoiled by the catering department, as it is impossible to call it a restaurant. Economy food option, although a 4* hotel...the choice of dishes is minimal, there’s nowhere else to go. A resort for the rehabilitation of the gastrointestinal tract, and with such nutrition it turns out that we drink water in vain.
Елена Харебава
25.02.2020
Positives
Everything was just great - a room with a gorgeous view, very tasty and varied food, medical staff, housekeeping staff, the location is simply magical!!!Negatives
And now about the bad. I have traveled through the Sanatorium many times and never had any complaints! After 3 years, something happened in your company and in a very negative way. I booked a deluxe room for 3 adults with two rooms and an area of 48-55 sq.m. BUT upon arrival at the hotel on Friday at 19.30, it turned out that we had booked an ordinary small one-room room with an extra bed located there! We were in shock and started arguing at the reception, but there they told us to call the Sanatorium and then we started calling.....BUT no one wants to talk to us! Then the woman called back and said that they would contact us on Saturday morning and sort out this problem. But no one was going to call us either on Saturday, or on Sunday, or on the other days of our stay! I tried to call myself, but an incomprehensible girl answered and remained silent on the phone to my complaints. We had to solve the problem ourselves, since we needed somewhere to spend the night. Agree to another one-room suite and 3 adult women slept in the same bed! On Saturday we had to pay extra money to move into a two-room suite, which we were entitled to when booking through your website! It was a very nervous day. When I accidentally read a bad review similar to mine, before leaving, I didn’t believe it at all!!! This has NEVER happened with the Sanatorium. On Monday they wanted to come to you, but they didn’t decide not to spoil their nerves and health, and there were a lot of procedures.... I ask you to figure it out and somehow correct your mistakes... Or I will write on all review sites about your deception of clients when booking and disrespectful and disregardful attitude towards clients who also bring you income!
Waldemar Robertus
21.01.2020
Positives
Thank you for the warm welcome, everything was at the highest level. We'll come again!
Waldemar Robertus
14.01.2020
Positives
We only have good memories. Polite staff, quality cuisine, excellent procedures. Thanks a lot
Eugen Schellenberg
05.01.2020
Positives
Really very cool! The hotel is after renovation, everything is in modern style. Our room was beautiful, on the 3rd floor with a balcony overlooking Tepla. It couldn’t be more “central” - you can throw a pebble from the balcony to the Geyser. The room has climate control, which is very nice, TV, minibar, excellent room lighting, wonderful modern furniture, plus a small dressing room, so there is a lot of space for personal belongings. The staff is excellent, responsive, everything is resolved quickly and efficiently. I would especially like to praise Alexander and Vladimir for their friendliness, professional service and communication. The food is excellent. Breakfast is a full buffet, for lunch personal service is of the highest class. Everything is beautifully decorated, very cozy. The treatment department is excellent, modern equipment plus herbal and Finnish saunas. After the sauna there is a relaxation room with a view of the city through panoramic windows. LuxuryNegatives
No
LIUDMILA TOPCHIEVA
26.12.2019
Positives
We are grateful to all the staff. Any request was immediately resolved. I vacationed with my grandchildren. Very touching attitude towards children. Thank you very much!!!
Юлия Грецкая
17.12.2019
Positives
The holiday was at the highest level! Liked everything! Caring staff, thanks to Maria and Mirushka)!! Delicious in a restaurant! The food was for every taste... very tasty and dietary too... the hotel was clean! The bed is comfortable, made and equipped according to all the rules! We would like to go back there again. PS We were skeptical about water treatment, but we are ready to admit that upon arrival, after 16 days of rest, the tests improved several times...
ira menashe
16.10.2019
Positives
The rooms are large, beautiful interior, clean, location. The medical department doesn't look too bad, it's probably new.Negatives
The food is bad, does not correspond to a 4 star hotel, and is not suitable for people with gastrointestinal problems, there is no swimming pool, the sauna is not open every day after lunch (as indicated everywhere) and you have to ask to be turned on an hour before you want to use it, in general they save money .Answer from Boutique Hotel Atlantic Palace
Уважаемая госопожа Менаше, спасибо большое за ваш отзыв. Мы очень сожалеем, что вам не понравилась еда в нашем отелье. Мы всегда стараемся улучшить нашу еду. Если врач назначает пациенту какую-то диету, повар всегда готовит еду в соответствии с диетой. У нас нет плавательного бассейна в отеле, но мы предоставляем нашим клиентам бесплатный доступ к бассейну в нашем отеле-партнере. Сауны работают каждый день с 14:00 до 20:00, но необходимо заказывать сауну заранее.
Samuel Barz
08.10.2019
Positives
+ great location + large rooms + nice doctor + rebooking of treatments possible at any time + clean + friendly staff + breakfast at Helena TOP (unfortunately you could tell when she wasn't on duty and other employees made breakfast) + beautiful spa with a great view + Short distances as the hotel is small and not overcrowdedNegatives
- Lunch and dinner do not correspond to the accommodation's stars, but are okay - many employees speak neither German nor EnglishAnswer from Boutique Hotel Atlantic Palace
Sehr geehrter Herr Barz, vielen Dank für Ihre Rezension. Wir freuen uns sehr, dass Ihnen das Hotel gefallen hat. Was das Essen betrifft, arbeiten wir immer noch daran, es zu verbessern. Wir hoffen, Sie in Zukunft wieder in unserem Hotel begrüßen zu dürfen.
Alsou Pääkkönen
20.09.2019
Positives
Very nice and friendly staff. Thank you all so much for your attention and care.Negatives
Lymphatic drainage did not work. It's sad when staff have to explain themselves and apologize for faulty equipment. This is a big minus!!! And at the spa it wouldn’t be a bad idea to buy gloves for paraffin handles. They only have one pair, which is very small :-) The video on the site is not entirely true. I mean, about the changes in the kitchen, there is no promised menu and cook.Answer from Boutique Hotel Atlantic Palace
Уважаемый господин Pääkkönen! Большое спасибо за ваш отзыв. К сожалению, лимфодренажное устройство не работало во время вашего пребывания, потому что было в сервисе. В качестве замены лимфодренажа мы предложили нашим клиентам ручной лимфодренаж, который лучше этого. Мы уже купили парафиновые перчатки, что бы их было больше. Что касается кухни, мы готовим буфет, где вы можете выбрать один из 3 видов блюд. Все готовят повара - профессионалы. Мы будем очень рады, если вы снова выберете наш отель для вашего следующего пребывания в Карловых Варах.
Elena Pervushina
14.09.2019
Positives
Atlantic Palace became my home for three weeks - exactly a home in which it is comfortable and very cozy. This is my fourth hotel in Karlovy Vary in eleven years of trips to KV. For my next trip, I chose the hotel carefully and did not regret my choice. The room is simply “WOW”: a large balcony, a bathtub with a window (my dream!), many closets, bedside tables and shelves, which is important for a woman who comes for such a long time, an excellent mattress on the bed, pillows and bed linen, high-quality toiletries that change , as soon as they end. Balneo is beyond praise. In many hotels in Karlovy Vary, procedures are carried out on the ground floor, but in Atlantic in rooms with windows - this is important, especially in summer. All procedures are carried out strictly on time: 30 minutes is allotted - that means 30 minutes. Each procedure is in a separate room, although not large, but in a separate room, and not behind a curtain, as is often the case. The hotel staff is welcoming, attentive and responsive. Special thanks to the two Marias - the hotel director and the head nurse, Vladimir and Helena Sr., who work in the beautiful Atlantic Palace restaurant, and the reception manager Galina. I really hope to return to this fairy tale next summer.
Olga Angarova
02.09.2019
Positives
The hotel is located in the very center. Conveniently located from all sources. View from the windows of the entire beautiful city. Excellent rooms, very comfortable, beautifully decorated, towels changed daily, bed linen changed once a week. Friendly staff. Very quiet, sparsely populated hotel, 21 rooms. Nobody bothers anyone. The medical staff will help you if you need to somehow adjust the timing of your visit to the procedure.Negatives
There was a big minus at first: the food. The information on the Sanatoriums website is outdated. Everything is unclear: how and who prepares the food. Sometimes it’s not fresh, it’s from yesterday, and the appearance of the food is not always satisfying. But there is a lot of fruit. The hotel needs to do a lot of work here to provide decent food. Well, in my opinion, the only communication with the “doctor” is not necessary. There is no pool, but you can use the pool at a nearby hotel.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Ангарова, Благодарим Вас за отзыв. Что касается питания, в случае, если питание имеют менее чем 10 человек мы предлагаем выбор из меню, если более 10 человек – шведский стол. Еду всегда готовит повар. На данный момент мы обновили персонал ресторана и качество еды ощутимо улучшается. Наш доктор – специалист, который старается дать гостям индивидуальный подход. назначить подходящие процедуры на основе состояния клиента. Большое спасибо Marie Ouporová Hotel director
Nail Garaev
31.08.2019
Negatives
The quality and variety of food products wants to be better,Answer from Boutique Hotel Atlantic Palace
Здравствуйте, господин Гараев, Спасибо за отзыв Мы произвели изменения в плане персонала ресторана, главным образом поваров и есть существенные изменения как в качестве, так и в выборе блюд. Надеемся, что Вы примете решение вновь посетить наш отель и убедиться в этом лично. С наилучшими пожеланиями Marie Ouporová Hotel director
Владимир Смертенюк
23.08.2019
Positives
Very cozy hotel, I liked everything, the staff is above all praise. The staff is attentive, the treatments are excellent, and the food is very tasty. We were very pleased and would recommend. Thank you for a wonderful vacation!!
Виктория Дудченко
19.08.2019
Positives
Beautiful rooms, clean, the maids clean very well, towels are changed every day and sometimes additionally upon request, the location is the most convenient (for us personally). The staff at the hospital is quite decent. Many thanks to the head nurse Maria, Tatyana gives a wonderful massage. The swimming pool is located at the Olympia Hotel. At the reception you can get a free ticket there.Negatives
Not all rooms have built-in air conditioners; some have mobile split systems; constant background music (even at night) is disturbing. Drinking is always a buffet, but some dishes run out quickly, espresso coffee, etc. for breakfast for a fee (which is 4****). This is how a drip coffee maker costs. There is no coffee or tea for lunch and dinner.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Дудченко, Благодарим за Ваш отзыв К сожалению, здание отеля является охраняемым памятником архитектуры, по этой причине не является возможным вносить такого рода изменения, которые необходимы для установки климатизации. Мы приняли к сведению Ваше замечание по поводу ассортимента и исправили данную неприятную ситуацию. Приносим свои извинения. Капельная кофеварка бесплатна. В остальных случаях кофе и чай – за дополнительную плату, как на завтрак, так и на обед/ужин Благодирим за понимание Marie Ouporová Hotel director
Яков Шинкарук
18.08.2019
Positives
This was our first trip to Karlovy Vary, a wonderful hotel, we really liked everything. The cleanliness is perfect, the service is friendly, delicious food, very attentive, understanding and helpful staff create an atmosphere of comfort and homeliness. We are very grateful and will recommend you to friends. Good luck and success in your work.
Dmitrii Dyskin
17.08.2019
Positives
A year has passed and we are back in our favorite hotel. This time we invited my husband’s sister and her friend to relax with us. The main advantages of this hotel, as before, are comfortable rooms with open balconies, a wide selection of treatments, a varied menu with the possibility of 3 meals a day and dietary meals, helpful and attentive attitude of the staff. We would especially like to thank the hotel director, Mrs. Maria, for her kindness, sensitivity, and attention. Our personal thanks to the receptionist Lyuttsia, the cook Oleg, the waiter Vladimir, the massage therapist Vadim - professionals in their field. We advise you to follow our example when choosing a hotel.
Elena Strogacheva
26.07.2019
Positives
Excellent location of the hotel, small, calm. Clean and beautiful. Great staff throughout the hotel. Truly a vacation.Negatives
There are no complaints about the hotel. The only negative is garbage collection around the city at 5:15 am. The noise of the cars is terrible!!! And this repeats every year if you have a hotel or the windows do not face the road. But this is for the city administration. Although I think the management of all hotels could also react to this somehow.
Olga Krone
08.05.2019