references
Nina Neverova
14.04.2024
Positives
My friend and I vacationed at the Atlantik Palast sanatorium in February 2024. This sanatorium attracted us with its magnificent location, beautiful building and, to be honest, a very large discount for that period of time (later we understood why it arose). We spent two weeks in this sanatorium. The medical center is small, but everything is very modernly decorated, the nurses are friendly and pleasant. The only surprise was that the curtains in the cabins do not close all the way... The sanatorium has a very good masseuse named Viviana. Rooms are cleaned thoroughly and daily. Bed linen is changed once a week. As for the restaurant, which is located on the top floor, I was surprised by its size. He is, one might say, tiny. The food was prepared well, but.... This is not a four star hotel restaurant! The choice is very small, for dinner there is no ordering of dishes, but a buffet, almost no variety.... There is no talk of any dietary food, although it is stated in the hotel description. The restaurant has very pleasant service staff. Thanks to the girls, they did everything they could. The room equipment is generally quite good; there is a kettle with a tea set, which is replenished regularly.Negatives
We arrived at the hotel late in the evening, and the first thing that surprised us was that the only elevator was not working! And we, two middle-aged (75 and 68 years old) and unhealthy women, had to drag our suitcases (after a 9-hour journey!) up the spiral staircase to the 4th floor! It turns out that the elevator has not been working for a long time and will not start working soon! There is no luggage delivery service at the hotel either upon arrival or departure! There were no apologies from either the hotel management or the reception staff! In general, the reception service is an empty place; they did not solve any of our problems, from a non-working light bulb in the room to dragging suitcases! Therefore, we rate the work of the staff as “very bad”! We do not recommend the sanatorium to anyone.
Bozena Kowollik
14.04.2024
Positives
Great location, very nice hotelNegatives
Elevator broken all week, restaurant on the 5th floor
Viktoriia Paramonova
12.04.2024
Positives
We traveled by train, arrived before check-in time, and were very tired. The administrator allowed us to check in in advance. I am very grateful to her. Very human attitude. I recommend the hotel🤗
Maria Dieterle
06.01.2024
Positives
Dear hotel employees, we want to leave only positive reviews, we really liked the hotel, excellent procedures, food, the room is bright and clean, the staff is very friendly, we will definitely stay at your hotel again 👍👍👍👍
Olga Ezelius
10.12.2023
Positives
The rooms are luxurious, European-quality renovation and super furnitureNegatives
I didn't like the food (lunch and dinner). There is no menu, the first and second courses are cold, there is no choice of appetizers and salads, drinks are only for an additional fee, there are no juices
Elena Schmidt
16.11.2023
Positives
The staff were very friendly and helpful.Negatives
The hotel does not have its own parking. The food was always the same.
Hijran Taghiyeva
21.10.2023
Positives
Great location and good staffNegatives
The food is monotonous
FRANCESCO VISCOMI
11.10.2023
Positives
We rested from September 26 to October 10. A very conscientious and friendly nurse who distributed procedures from Monday to Friday, the massage therapists and the nurse who gave gas injections were great, there was a good choice for breakfast, in the dining room the girl Galina was very pleasant, with a smile and always told stories, what is cooked and what do we eat, towels in the room were changed every day.Negatives
A very big negative - the carpeting in the room made it impossible to breathe at night, especially for people with allergies, the girl Petra was very unpleasant in the dining room: she was always unhappy, answered the question rudely, and the second time if you asked, she answered that why should she Reply 10 times... For your entire stay with. 6.00 am to 6.20 am in the elevator on the dirty floor there were cheesecakes with poppy seeds and cottage cheese in a box and everything that was brought to the hotel in the morning was often stale. Often all the food was prepared from frozen cheap products, and in the dining room in the morning there were flies flying over the food, and wasps in the afternoon. But when the hotel management had lunch there was a great choice for lunch.
Hermann Petuch
27.08.2023
Positives
Location is perfect. Staff is very friendly and helpful and nice. The room was very nicely decorated. You can enjoy beautiful views from the balcony.Negatives
Strong smell in the entrance area. Otherwise everything was fine.
Marina Kondratenko
22.08.2023
Positives
Liked. SatisfiedNegatives
The cons are minimal and purely subjective.
Gregory Mogilner
10.08.2023
Negatives
The Spa does not have enough service staff. In the room where the bath is, there is no spa worker instructing the disabled person on how to enter the bath and there is no button to call the worker in case of an emergency. There was such a case when the bath was overflowing, and the spa worker was called by a patient who was in the corridor.
Serik Alybayev
01.07.2023
Positives
Thanks to the hotel staff, they were well received, they were caring, there were no refusals. The breakfasts were delicious, varied, the staff was polite, cleaning was done every day, the medical staff did all the procedures that were assigned in a friendly, competent manner. The condition of the rooms, plumbing was at the proper level.More Thanks to the hotel staff, next time we will try to get to this hotel again.
Viktor Mundt
29.06.2023
Positives
We stayed in the sanatorium for 10 days and were very happy with everything. The staff was very friendly, everything was clean and comfortable, the food was also sufficient and balanced and very good changing procedures. The Kur Hotel can only be recommended.
OLGA SEIBAK
02.05.2023
Positives
Wonderful location, spacious rooms with modern renovation - a rarity in Karlovy Vary, friendly attentive staff, quality of treatment at a good level.Negatives
The hotel needs to work on the food. You won't be hungry enough to eat, but the quality of the food is not very attractive.
Iurie Nistrean
09.03.2023
Positives
The hotel and spa staff are excellent, the procedures are so-so...weak, the hotel itself is located right in the very center, the room is superNegatives
From the first minutes of our stay, the police spoiled the mood. We arrived by private transport, just parked for 5 minutes to unload the suitcases, the police arrived and fined us 20 €, 300 CZK for illegal parking, and the reception said we could have warned them, but we immediately drove off. Parking at the hotel is worth it. 18 €/day Free of charge only 400-500 meters from the hotel there is parking The coffee machine in the restaurant is very bad and coffee costs 70 CZK, too much. For comparison, a glass of craft beer 0.5 in the neighboring Goethe restaurant costs 65 CZK
Gennadij Klemmer
05.03.2023
Positives
I would like to sincerely thank the entire staff of the Atlantic Palace Hotel for their excellent work.
Natalia Melnic
20.01.2023
Positives
🇲🇩 My husband and I were very pleased. We rested for 12 nights with breakfast and dinner, whenever we came, we had enough of everything, and most importantly it was always tasty and dietary!!!! And the same thing with the procedures, it was very convenient for us: we came in dressing gowns, always on schedule, thank you to the staff for their work and patience!! Excursion around Prague with guide Valentina, wonderful!!!! When we got on the bus and dropped it off, she kept telling us something interesting. That's it!!!!!!😀Negatives
Not enough 👍Answer from Boutique Hotel Atlantic Palace
Уважаемая Наталиа, большое спасибо за ваш отзыв. Я и мои коллеги очень это ценим. Я рада, что вы остались довольны своим пребыванием и всеми услугами! Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями из Карловых Вар, FOM Lenka Kuštová
Swetlana Osipova
19.01.2023
Positives
We were the first time in Karlovy Vary, we have nothing to compare with yet, but we were very pleased with everything, we were satisfied with everything and the food and the room and the procedures, very polite staff, the procedures were all carried out on time. Thank you very much .
Irina Keck
15.01.2023
Positives
We liked everything very much, the staff was simply wonderful, the food was not 5 stars, but no one promised this. The location of the hotel is also very good, in the very center, we had an excellent room with a balcony and a view of the water. I recommend it to everyone👍🏻Answer from Boutique Hotel Atlantic Palace
Уважаемая Ирина, большое спасибо за ваш отзыв. Я и мои коллеги очень это ценим. Я рада, что вы остались довольны своим пребыванием и всеми услугами! Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Lenka Kuštová FOM
Viktoriya Khytruk
14.01.2023
Positives
Good location of the hotel, rooms are spacious and clean. Regular spa treatments, good massage.Negatives
There are no laboratory tests, although it is written on the website that they are included in the medical package. The food is of average quality and no drinks are provided for lunch or dinner. The doctor gives the impression of a completely incompetent specialist. The sauna is not available 24/7. Liquid is added to the pearl and hydromassage baths, which causes a terrible sore throat and cough; it is impossible to endure the procedure until the end and you have to leave earlier.😏Answer from Boutique Hotel Atlantic Palace
Уважаемая Викториа, спасибо за ваш отзыв. С вашими комментариями мы работаем, чтобы наши гости были максимально довольны. С уважением, Lenka Kuštová , FOM
Дильмурат Шамуратов
12.01.2023
Positives
The mayor at the reception desk is a very nice, sincere woman! He will help, he will tell you, he will smile. The location is perfect. The beds are comfortable, we slept well.Negatives
The elevator is creaky as hell. The sauna works as the staff wishes and not the client. Be very careful with menu meals, no one is going to cook as stated in the video, buffet. The food is tolerable. Otherwise everything is fine. The location is captivating and smoothes out the negative.Answer from Boutique Hotel Atlantic Palace
Уважаемый Дильмурат , в первую очередь искренне благодарим Вас, что выбрали наш отель и оставили свой отзыв. Спасибо за предупреждение о кухне. Мы уже интенсивно работаем над улучшениями, чтобы наши гости были максимально довольны. С уважением и c наилучшими пожеланиями из Карловых Вар Lenka Kuštová FOM
Sergej Belobrow
04.01.2023
Negatives
We do not recommend this hotel!!! This is a hotel, and not a 4-star, but a 2-star! This is not a sanatorium, as described and embellished on the website! We are a married couple. We bought a SPA package with a course of treatment and full board for 3 weeks. During my stay at the Atlantic Palace, I did not receive proper treatment - not all procedures. One doctor consultation was received instead of two. The doctor gave the impression of a completely incompetent person. No laboratory tests were performed, as stated on the website and included in the package. The food is disgusting: the food is tasteless and inedible, the same every day. The salads often contained stale, wilted and yellowed greens, which was repeatedly noted to the kitchen staff. Only occasionally were the meat and fish cooked relatively well; in other cases, everything was dry and overcooked. The same dishes were served daily. Maybe this is ok for a one day stay at the hotel, but not for a long stay. A large number of plates were chipped. There was a huge cobweb hanging in the corner of the room the entire time we were there; the room was cleaned somehow, in a hurry. There is dust in the corners and behind doors. The mattresses were old, made entirely of foam rubber, both sides of the mattress were wrinkled and chewed, so it was impossible to sleep on them. The package states one excursion to Prague, but all free excursions included in the package take place on Thursdays. We warned the staff in advance about the excursion to Prague in order to reschedule the procedures from Thursday to other days. To which we received a refusal from an employee of the medical floor, saying that there were no free places available. But at the time of our stay, the hotel was empty for almost 2 weeks, and only a week before the New Year it was occupied by guests. But various excursions can be taken on weekends for a fee. We are very, very disappointed.Answer from Boutique Hotel Atlantic Palace
Уважаемый Сергеи, Большое спасибо за посещение нашего отеля. Ваш отзыв помогает нам улучшить наши услуги. Жаль, что у вас остались неприятные впечатления. Сейчас по новому время работы на спа центре с 8:00 до 18:00 часов каждый день. С уважением Kuštová Lenka
Andrey Privalov
14.11.2022
Positives
I really enjoyed my stay at the hotel in November 2022. The service is excellent, the room is modern with huge wardrobes, an excellent spacious bathroom. The staff is friendly, the food is delicious, the medical center is excellent. We liked it very much, we want to come to this hotel again!Negatives
The only negative is the lack of car parkingAnswer from Boutique Hotel Atlantic Palace
Уважаемый г-н Андреи, спасибо за отзыв! Мы очень рады что все было хорошо. Ждем Вас в гости на следующий раз! ! Lenka Kuštová, FOM
DAVID GEIMAN
13.11.2022
Positives
Friendly staff at the reception, I especially want to highlight Mrs. Miriam - a professional and a good person, the Spa and dining room workers, and the maids.Negatives
Food for lunch and dinner is bad! The fish is low-grade and smells disgusting. For a four-star hotel this is nonsense!?!?!?Answer from Boutique Hotel Atlantic Palace
Уважаемемый Давид, спасибо за Ваш отзыв! Мы очень рады что вы посетили наш отель и спасибо за предупреждение о кухне. Мы уже интенсивно работаем над улучшениями, чтобы наши гости были максимально довольны. С уважением, Lenka Kuštová FOM
Raisa Calancea
10.12.2021
Positives
Rest and treatment at the hotel from September 16 to September 25, 2021 I liked the hotel, excellent location, close to the center. The rooms are clean, furnished with new modern furniture, the bathroom has 2 sinks and a radiator type towel dryer and you can adjust the temperature, Restaurant on the 5th floor, small 2 rooms, the view is amazing, you can go out to the balcony and drink coffee, Breakfast is full of visitors, and lunch and dinner there were only a few of us, 4 or 5 families each, a little boring, but probably because the hotel itself is small, the food was delicious, there was meat and fish, a lot of vegetables, always fruit, there was always ice cream for dinner, of course it would be good to have lunch and dinner was served coffee, tea, water, juices for free, that is, vouchers are included in the price of meals, Polite and good-natured waiters, for which many thanks to them The procedures are good, we have 21 included, you can take extra inexpensively, I liked the pearl baths, lymphatic drainage, massage, gas injections the placement was good without bruises, Many thanks to all the medical staff, I don’t know how it is in other hotels, but here we met according to the types of procedures as well as according to the schedule, We will definitely return to this hotelNegatives
It’s a pity that there is no transfer from Prague to the hotel. There is no swimming pool and they don’t even provide alternatives. Water, tea, coffee are paid for lunch and dinner.Answer from Boutique Hotel Atlantic Palace
Уважаемая госпожа Раиса , спасибо Вам огромное за время проведенное с нами, также за Ваш отзыв. Будем очень рады иметь возможность опять Вас у нас приветствовать! С уважением Ленка Куштова
Vitalij Neumann
29.10.2021
Negatives
The big minus of the hotel is the lack of parking.Answer from Boutique Hotel Atlantic Palace
Уважаемый мистер Neumann, Большое спасибо за Вашу приятную оценку . К сожалению, количество парковочных мест в курортной зоне ограничено,и по этим причинам мы рекомендуем использовать парковку в парковочном доме Libušina 21. Обратно в отель можно удобно добраться на канатной дороге. С уважением, команда отеля Atlantic Palace
Walter Hanke
27.09.2021
Positives
Very good service, great food, right in the center.Answer from Boutique Hotel Atlantic Palace
Sehr geehrter Herr Hanke! Vielen Dank, für so schöne Wörte. Wir freuen uns auf Ihren nächste Besuch ! Mit freundlichen Grüßen, Hotelteam
Anatolij Kolesnik
27.09.2021
Positives
Location is very good, room is good size, bright and clean.Negatives
The sauna can only be used until 2 p.m. and only by arrangement. Music in the dining area is too loud and not suitable for the dining area. Reception area not inviting.Answer from Boutique Hotel Atlantic Palace
Sehr geehrter Herr Kolesnik, Vielen Dank für Ihren Besuch und Ihre Bewertung. Nicht nur positive Reaktionen helfen dem Hotel bei seinen Bemühungen, den Gästeservice zu verbessern. Das Spa ist aufgrund einer Regierungsverordnung eingeschränkt. Die Lautstärke der Musik im Restaurant kann vom Personal eingestellt werden, leider hat niemand gesagt, dass die Musik laut ist. Mit freundlichen Grüßen das Hotelteam