references
Natalia Morgel
12.12.2021
Positives
The hotel has nice and spacious rooms. The SPA area, sauna and pool are ideally clean, I really liked it. A good gym. The spa treatments are at the highest level. I am particularly enthusiastic about Thai massage!
Наталья Вагнер
11.10.2021
Positives
It’s very comfortable to be in Dvorak, even if you don’t have a goal to improve your health. The bar has live music every evening, everything is decorated very beautifully and tastefully, and the furnishings are modern and very comfortable. Also a big plus for me is the presence of a library
Николай Ковальчук
30.09.2021
Positives
Taking into account the difficulties that were due to the pandemic and the change of owner, the Hotel is quickly and successfully restoring its leading position in providing a wonderful holiday. Thanks to the staff of the SPA department for their coordinated work.Negatives
Insufficient work of the doctor, lack of a nurse. The software needs to be restored.
Наталья Моргел
03.08.2021
Positives
The rooms were spacious, loved the spa, sauna and pool which were perfectly clean. Nice gym. The wellness services were at a high level, I ordered a special Thai back massage - amazing!
Эдуард Удолов
30.07.2021
Positives
We were very lucky this year to finally return to Karlovy Vary and our beloved Dvorak! How we missed the view from the window, the kindness of the staff, the caring maids, walking around the city and the wonderful massage!
Sergej Degalcev
20.07.2021
Positives
Good location, friendly staff, good medical care, clean and well maintained.Negatives
Not a big selection of food,
Ekaterina Zorina
19.02.2020
Positives
Central location in relation to almost all points in KV.Negatives
significant changes occurred in 2018, not for the better. Starting from the check-in, we were placed in a room of a lower category than what had been paid for in advance at 100% (we ordered Deluxe, we were put in a superior room), and we were moved for a tip. the cleaning has become much worse (linen is changed every 4 days, in fact they haven’t asked yet, after a week, of course you don’t change the house that often, but you pay for a certain service), the same goes for the cleaning itself, dust in the corners, etc. . food is equivalent to a 3-star hotel. You won’t die of hunger, but millet as a side dish, some meat in a large tray with sauce, one type of fish, frozen steamed vegetables from bags, and rice with vegetables as a side dish. For lunch and dinner - tea and coffee - for a separate payment, previously included in the price. Previously, lunch/dinner cost 11 euros and the assortment was larger and richer, now for 25 lower quality products. lunch and dinner are buffet, previously it was a la carte with a waiter. I associate all this with the transfer of the hotel from one owner to another. it has become more expensive, poorer and dirtier.
Елена Пасхина
18.02.2020
Positives
The staff is polite, attentive and responsive. The hotel is conveniently located. Good soundproofing in the rooms. Linen and towels were changed regularly. The procedures at the treatment center are varied. I liked the participation of the medical center staff in changing procedures and appointment times, as well as the quality of the procedures. The restaurant has very nice, kind, helpful waitresses.Negatives
The food is very monotonous. There are especially not enough different salads. Only cucumbers, tomatoes, boiled beets. All this quickly became boring. True, the fish for hot dishes was varied and tasty. The room is dusty, the pillows are matted and lumpy.
YULIA KALINICHEVA
29.01.2020
Positives
The location of the resort is very good. Nice atmosphere in the lobby. Good food.Negatives
Poor work of the medical staff, procedures were performed negligently, medical staff does not correspond to the level of a 4* hotel.. Poor quality of cleaning.
Зоя Кушнир
21.01.2020
Positives
Central location of the hotel and lobby barNegatives
The price does not correspond to the quality of the hotel, services, offers. Unreasonably expensive. The accommodation does not correspond to the rooms paid for, from the group of our friends, there were a total of seven deluxe rooms and suites, only one room corresponded to the reservation, the rest had to be changed with a very big scandal. Deluxe rooms for example for a minimum of 200€ per night, size between 14-22 meters, the price is the same! Superior rooms of 14 meters, where there is nowhere to even put luggage, were reclassified as deluxe only because of the view of the canal! No one really knows anything and is not responsible for anything! The exception is the director, a very nice young woman, but it is almost impossible to get a conversation with her (fortunately I succeeded). If room cleaning is done, it is very superficial, and mostly it is not done at all. You need to constantly call the reception and ask at least to change the towels. There is a lot more that could be said in this vein. In short, look at other hotels, maybe you'll have better luck. I'm not sure that my friends and I will come back here again.
Natalia Lavrenteva
07.01.2020
Positives
Hotel Dvorak has a great location. Cozy interior. A wonderful bar downstairs of the hotel: attentive, polite bartenders, live music in the evening, the most delicious strudels in the whole city!Negatives
My friends and I have been going to this hotel for many years. Already last year, some problems were noticeable: the food became worse, there were time delays in the spa treatment area. When we arrived this time, we found out that the previous owners had sold the hotel. And this is what we saw and felt: the nutrition became even worse. No, of course, there is food, but this is not the level of a 4-star Premium hotel. Everything is very monotonous. Previously, for breakfast the cook would fry eggs, an omelet with options for additives, but now all this is gone. There are fewer salads. Dinner is also very monotonous. In terms of treatment: there were moments when the spa staff did not cope with the workload, which is why a queue formed for the procedures, although they were scheduled on time. Often people were forgotten in bags during the dry coal bath procedure. And this happened more than once. They also forgot us during the oxygen therapy procedure and paraffin gloves. We had to free each other ourselves. This restaurant had a good reputation. Many people from different countries came here to relax and receive treatment for 10, 17 years during the Christmas and New Year period. They already knew each other and communicated. This also created a special atmosphere. And it’s sad that after our stay this time, almost all the regular customers (and we actively communicated and shared our impressions) said that they would not come to Dvorak again. Of course, others will come who don’t know how good it was here before. But Dvorak has lost long-time loyal regular customers.
Elena Reber
01.12.2019
Positives
No complaints. The source is nearby. the staff is friendly. The food is excellent.Answer from Spa Hotel Dvorak Spa and Wellness
спасибо Вам за отличный отзыв о нашем отеле! Мы рады, что вам понравилось, и надеемся в скором времени увидеть Вас у нас в гостях. С уважением, Администрация отеля
Lyudmila Ni
24.11.2019
Positives
The location is very good, there are separate staff members both in the restaurant, at the reception and in the medical building at the bar, who really do their job perfectly, can anticipate the client’s wishes, this is pleasingNegatives
How the treatment process was set up, before you knew that you would undergo the procedure strictly by the time, you were always met by a person at the reception in the treatment building and took the card, regulated the process, they didn’t forget anyone, it wasn’t like the client came and did everything himself, there were enough nurses who helped the patient, if he took a bath, there was a break with another patient, they washed her well, etc. Perhaps the quality of treatment and the process suffered from insufficient number of staffAnswer from Spa Hotel Dvorak Spa and Wellness
Уважаемая Людмила Ли, спасибо Вам, что нашли время поделиться своим впечатлением о нашем отеле.Надеемся, снова увидеть Вас в нашем отеле! С уважением, Администрация отеля
Irina Redkina
19.11.2019
Positives
I would like to thank the excellent maids, waiters, medical staff (special thanks to them, despite the inhuman workload, they will always find the strength for kind words and a smile addressed to you), the cooks for the delicious vegetables and fish (this year’s surprise!).Negatives
Carefully! And now about the sad thing, about the reception on the day of check-out! For the first time in nine years of living at the Dvorak Hotel, an unexpected thought creeps in that the hotel reception staff is now interested in extorting money from guests. Judging by the confident and skillful behavior of the staff at the reception, it is likely that this is encouraged by the hotel administration, although I don’t want to believe it at all. The reception manager named Marina Verbiy offered to pay an additional bill for laboratory tests carried out by the hotel hospital for two people for a total of 2300 CZK. However, the services of the hospital, including laboratory tests (this is indicated in the text in the list of living conditions when booking) were paid by us at the request of the receiving reception manager on the day of check-in. Based on the results of a long, very unpleasant and unconstructive conversation with the manager Marina for 45 minutes, it turned out that we wasted our time explaining with Marina the manager, although she insisted on her competence in this matter. The decision to classify the cost of services as additionally paid falls within the competence of the manager of the hospital, where everything went smoothly and was resolved within 5 minutes. Thanks to the hospital staff. The further continuation of the conversation with the manager, Marina, about paying the restaurant bill for evening drinks written down to the room number (a convenient option - an innovation of the management company) surprised us even more! When I asked to see a transcript of the total amount to be paid (we were already vigilant!), she said that she would provide us with a transcript immediately after payment of the entire required amount!!! This seemed to us beyond the concept of good and evil, we objectively began to choose whether we should consider the manager, Maria, an unskilled worker or is this a game in the hotel - drive the guest to white heat?! Thank you to the hotel for your hospitality and food for thought! Guests have a good rest and be careful when paying your bills! PS It’s better to receive bills in advance of departure, otherwise there may not be enough time to search for the truth)
Галина Комракова
19.11.2019
Positives
Great guys at Sanatoriums: any question was answered promptly, everything was done accurately without delay! Thank youNegatives
The Czech girl Marina at the reception of the Dvorak sanatorium was unpleasantly surprised - she had one answer to all the questions: it’s impossible.. to solve the problems that arose, I had to call the senior (or manager) twice.. it’s a shame, being on vacation, in a relaxed state, to encounter such rudeness .. but this should probably be written on the hotel website!
Horst Viergutz
17.11.2019
Positives
Medical care conscientious, medical applications very good, staff competent and conscientious.Negatives
A lot has changed since our last stay in 2018. Here are some points worth mentioning. Language skills in German and English are in short supply. It was almost impossible to communicate with the staff. Room classification has been changed so that if you have a view of the street side you will now be accommodated in a De Lux room, which could only be described as De Lux in name, not in terms of furnishings. To the dining room. Staff are more concerned about clearing away used dishes than helping disabled guests at the buffet. Replacing food at the buffet was not always guaranteed. No ala carte offered for dinner despite being listed on the website. To the detriment of the spa guests, short-term guests were accommodated who behaved like locusts in the dining room. Reception staff unfriendly with limited language skills. When billing we were charged for 72 treatments even though we only received 36 (18 per person). A correction of the final price was refused because the hotel supposedly has no responsibility for decisions made by the "family doctor". So I was helpless when it came to paying the reception. According to my review, I fell for a scam! Under these circumstances, with clear support from the hotel management, we cannot recommend this hotel.
Александр Обендерфер
14.11.2019
Positives
Excellent location of the hotel. Lots of walking opportunities, mineral water springs just steps away. Very cozy restaurant. Friendly staff. Everywhere is clean and tidy. Varied, delicious dishes in the restaurant. Special thanks to the chef for this. Live music every evening in the bar. Nice pool.Negatives
The organization of procedures wants to be better. Sometimes you had to run to make it to breakfast. It was not possible to drink mineral water from the springs before breakfast at all. Unfortunately, the hotel's sauna was broken.
Efim Brodsky
21.10.2019
Positives
We rested at the hotel from 23.09 to 07.10 overall impression! excellent service, great food and service in the restaurant, great location, towels were changed every day and the bed was changed three times, the spa center is at a good level, everything is on schedule, the downside is for some reason they give you one key, which is not always convenient, in the morning the maids will knock and They immediately open the door with their own key - not very pleasant. In general - 😍 great hotel!
Наталия Гайворонская
06.10.2019
Positives
I really liked it and will come againNegatives
Not
Natalia Rasskazova
18.04.2019
Positives
Location. Smooth operation of the reservation and reception service. Availability of a kettle in the room. Opening hours and service in the restaurant (Peter, waiters). Good breakfasts. Availability and operating hours of a bar. Doctor Ekaterina and balneo employees Martina and Yana. This is my favorite 4* hotel in Karlovy Vary. I hope that the new owners will revive the old traditions and return the intimacy of Dvorak.Negatives
There are too many noisy children that interfere with the relaxation of children for a spa hotel. On Sat. and Sun. there is no doctor. The schedule of procedures does not take into account the wishes and characteristics of the guests (procedures from 15 to 18, when at home it is already 21-24, are not useful, and, obviously, even harmful). They refuse to change the time of even 1 or 2 procedures. The time of procedures is being reduced (Charcot instead of 15 minutes - 5 rarely 7 minutes, not everyone knows how to do it (new Lenka, and from the previous ones, a short-haired girl with glasses)). . The pool is small for such a large hotel. At lunch and, especially, dinner, the quality of hot dishes is fast food, and 1.5 hours or 1 hour before the end, some of the dishes are completely gone!!! The fruit was gone, just a little crumbled. Unfortunately, only the location and some of the staff remain from the old Dvorak.Answer from Spa Hotel Dvorak Spa and Wellness
Уважаемая пани Рассказoва, спасибo бoльшoе за Ваше письмo и в первoй oчереди за тo чтo oпять выбрали наш oтель для свoегo oтдыха. Спасибо также, что нашли время поделиться своими впечатлениями. В то время как я бы хотела, чтобы у вас были лучшие впечатления, благодаря таким отзывам мы узнаём о проблемах и работаем над ними. Мы трудимся над тем, чтобы предоставлять сервис на высшем уровне, и в данном случае, очевидно, мы не оправдали ваших ожиданий. Если вы дадите нам шанс получить обратно ваше доверие, я уверяю вас, что мы сделаем все возможное, чтобы обеспечивать вам приятный отдых в отеле, который уже высоко оценили многие из наших гостей. Oчень рада буду личнoй встрече. Всегo хoрoшегo и надеемся на следующую встречу у нас
Наталья Шаленкова
14.04.2019
Positives
The city is conducive to a pleasant, healthy holiday. The clear rhythm of treatment with water sets the mood for nutrition and rest. The hotel is located very conveniently: there is beauty all around, walks to the springs are full of impressions. Among the advantages of the hotel restaurant, I really liked the new option - the opportunity to drink tea not only for breakfast, but also for lunch and dinner (for free). They cleaned the room well, always changed all the towels, and replenished all sanitary consumables. No complaints.Negatives
This is our third time at the Dvorak sanatorium. Unfortunately, the level of nutrition, especially at lunch, has decreased. Along with this, fruits began to be served unsympathetically: previously they were neatly laid out on trays, but now in some trays everything is jumbled together: oranges, apples, pears, and sometimes kiwis cut into large unpeeled slices. The sight of the fruit inspired: the restaurant strongly recommends not eating fruit. We never ate. If we were to cut fruits, then we would serve them in the form of fruit salads, that is, peeled and chopped into smaller pieces. Among the household nuances, they are not very responsive to requests: our heated towel rail did not work, we asked to fix it (it’s not very pleasant when the service is forced to admire our laundry drying on a line), but in two weeks, despite our reminders, no one moved. Unpleasant.Answer from Spa Hotel Dvorak Spa and Wellness
Дорогая Наталья Шаленкова, Спасибо, что нашли время поделиться своими впечатлениями. Конечно, нам бы хотелось, чтобы у Вас были лучшие впечатления. Нo также благодаря таким отзывам мы узнаём о проблемах в отеле и работаем над ними. Мы трудимся над тем, чтобы предоставлять сервис на высшем уровне, и в данном случае, очевидно, мы не оправдали ваших ожиданий. Если вы дадите нам шанс получить обратно ваше доверие, я уверяю вас, что мы сделаем все возможное, чтобы обеспечивать вам приятный отдых в отеле, который уже высоко оценили многие из наших гостей. С уважением, Директор отеля Dvorak
Аксёнова Наталья
22.03.2019
Positives
Close to sources. Good doctor (Slavichek)Negatives
There was no massage, I had to skip going. There were fruits, only cut, this is not 4 stars. There was soil in the vegetables, there is a photo. This is not the first time I have vacationed here, I will change the hotel.Answer from Spa Hotel Dvorak Spa and Wellness
Уважаемая, Наталья! Спасибo бoльшoе за Ваш отзыв. Мы обязательно все проверим, и поговорим с кoллегами, насчет улучшения качества предоставляемых нами услуг. Предлагаем дать нам ещё oдин шанс, взамен мы гарантирует устранение всех недостатков и бесплатную процедуру на выбор. Надеемся на встречу в нашем отеле!
Aislu Nurmagambetova
22.02.2019
Positives
Very good hotel, cozy, clean´ Excellent location: in the very center of the city and close to the springs, Delicious and varied food, friendly staff in the restaurant, I would especially like to mention Irena, a representative of sanatoriums.com We contacted various issues and everything was resolved very quickly in the best possible way wayNegatives
I didn’t like the attitude of the medical staff in the medical building. I saw a doctor 3 times and it was 3 different doctors. The classic massage was done not for 20 minutes, as written, but 15. I received lymphatic drainage and electrotherapy, paraffin treatment. Not once during the session did they come to me The nurse didn’t come in and ask how I was feeling. During one lymphatic drainage procedure, I felt short of breath and my condition was not comfortable. When I told the nurse about this, she answered me: If you don’t like it, you can leave. Quite an amazing answer for a nurse and next time. she never came to see meAnswer from Spa Hotel Dvorak Spa and Wellness
Спасибо пани Nurmagambetova, что оставили свой отзыв. Мне только жаль, что Вы не вышла на связь со мной в течение своего проживания. Мы могли бы все неудобства сразу решить. Я поговорила с начальником курортного отдела и всем напомнила, как работают сотрудники 4* супериор отеля. Такое отношение к клиентам не наш стандарт. Прошу прощение ещё один раз.. Надеюсь, что Вы дадите нам ещё один шанс, я буду потом лично заботиться, чтобы Ваше проживание у нас стало незабываемым, в позитивном слове смысла. Спасибо за понимание, всего хорошего
Rita Karaseva
10.01.2019
Positives
Everything is wonderful as always. Special thanks for the assortment and catering arrangements.
Azimova Alevtina
23.12.2018
Positives
The location is great. Clean, cozy, comfortable.Negatives
Small pool, but this is known in advance. But even in such a pool you can add two or three jets for massage.
Тамара Баско
22.12.2018
Positives
Excellent bed linen. Snow-white, ironed. All. That's all.Negatives
Poor quality of prepared food, scarcity, minimum choice. The food might be modest, but it would be well prepared. Regarding treatment, I advise you not to take treatment at all, it’s fiction, massage or whatever else. The most important treatment is drinking mineral water.
Natalia Filatova
17.11.2018
Positives
I liked everything, many thanks to all the service staff! All at the highest level! Great attitude!Negatives
No. Only one positive thing.
Сергей Волков
18.09.2018