references
BORIS SERGEEV
19.08.2018
Positives
They ask for feedback. The Dvorak Hotel appears somewhat tired, but still in good shape, and is something between a sanatorium and a spa hotel. There is everything that guests need. Three blocks work harmoniously. Accommodation: good care of the premises, cleanliness and cleaning. Climate control. No increased audibility was noted. The elevator works well. The only hotel where guests are offered black slippers, this is optimistic (there will still be white ones!). The room has everything for tea, but, believe me, the food with three meals a day is already too much and this is unnecessary. Food: the restaurant maintains a given order, excellent service, dishes and table linen, the menu is almost never repeated, a lot of different fish, excellent breads, desserts and fruits. In the evening the buffet breaks out, but the piano plays. Treatment block: no need to bother the doctor with your numerous sores, make up your mind and you will get what you want. This is not treatment, treatment in a hospital. The procedures are carried out with care, especially by the beautiful Yana, the specific Martina, and the businesslike Katerina. But be prepared to complete the procedure yourself. Decent pool. The hotel is expensive, but well located, on the 2nd bus ring, and there is always a taxi at the entrance. The main source is very close. The stay was productive and enjoyable.Negatives
Day and night, in front of the hotel, there is a very noisy fountain, which erupts directly from the river, apparently as a symbol of the respectability of the resort itself. Synthetic pillows and blankets, for whom this fact matters. Lots of very hot days.
Nataliia NOVIKOVA
06.08.2018
Positives
Treatment is at a high level, the medical staff does their job well, any requests and amendments are carried out without unnecessary delay.Negatives
Much, much more was expected from a hotel of this level. The old air conditioners did their job poorly. There was a foreign unpleasant odor. The fruits do not stand up to any criticism: pears and plums are hard and impossible to eat. Lack of fruits characteristic of this period: peaches, cherries. The constantly offered tangerines can give you diathesis. It is absolutely impossible to combine treatment and an excursion program, although in other hotels you can combine everything without much damage. Lack of mineral water for procedures.
Liudmila Smirnova
28.07.2018
Positives
I thank the employees of sanatoriums.com for their competent, clear and professional work with clients. Thank you for your advice and deeds in finding the best option for accommodation and treatment. I wish you success! As for the sanatorium, I was satisfied with my stay at the Dvorak Spa Hotel.
Liudmila Smirnova
21.07.2018
Positives
Firstly, I would like to express my gratitude to the hotel manager Anna Matysova for her professional approach to working with potential clients. Thank you, Mrs. Anna! Secondly, I will give reasons why you should choose the Dvorak Hotel in Karlovy Vary. 1. Excellent location, proximity to mineral springs. Including the Geyser, the main source, just a 3-minute walk from the hotel. 2. The medical department is located in the same building, the room is quite spacious and convenient for treatment and spa. All procedures are clearly outlined and carried out exactly on time. 3. The hotel has its own swimming pool, sauna, and fitness center. 4. Administrators at the Reception are ready to answer all questions, courteous, and friendly. 5. Tasty and varied food in the hotel restaurant. Special respect to the waiters: prompt, friendly, tolerant of the whims of hotel guests. Thanks everyone! The restaurant's pastry chef creates culinary masterpieces that are hard to resist. Special thanks to! 6. Good room cleaning with daily change of towels. 7. Excellent wi-fi! 8. The hotel is very quiet, creating a wonderful environment for relaxation. I listed the main advantages, perhaps other guests will add to my 8 points. :)Negatives
I would not like to write a negative review, since I was pleased with my stay here. I believe that sometimes we ourselves provoke service sector workers into some cases of misunderstanding, to put it mildly. But still, we are guests, and the guest is “always right,” since we pay for comfort and service and want attention to ourselves. Unfortunately, this attention from the chief physician, for example, was not enough for me. The conversation with the patient is brief, superficial, without going into detail. Negative reaction to my innocent remark. The impression was created that we Russians are mortally fed up and are simply being tolerated. This also applies to some hospital workers. And I’m not alone in this assessment, take my word for it. I imagined how welcome we are always (including foreign ones) to our big and small Russian cities. The comparison made me sad. Nevertheless, despite some critical moments, I wish the hotel success and thank the friendly staff of the Dvorak Hotel for a pleasant stay in a piece of paradise.
НАТАЛЬЯ АКСЁНОВА
25.06.2018
Positives
The holiday was a success. The service and location of the hotel are excellent. I even had a personal fitness trainer (since there were no people willing to visit him). The food is great, the cleaning too. I really liked the doctors (I saw two). Thanks to the massage therapist Pavel and all the medical workers. I'll try to come here next year. Sincerely, Natalia.
Marina Mayevskaya
27.05.2018
Positives
The waiters are great, they work very well, in general the entire staff tries to create a cozy atmosphere.Negatives
Unfortunately, this time the doctor paid little attention at the first appointment, she simply made an appointment like last year, so I didn’t want to go to her again.
Наталья Вишнякова
21.05.2018
Positives
Good location of the hotel, excellent work of the staff, the room was very clean. The food is also very good, quite variedNegatives
Treatment time was reduced, especially massage
Юлия Пушная
14.05.2018
Positives
The hotel is located in the center of the resort area, next to the theater. The Geyser is a 3-minute walk away. The food is varied, but for breakfast there are no omelettes, casseroles, only two types of sliced bread, no different buns (white and black, which are available in a wide variety in stores), no casseroles. For dinner there is a problem with side dishes, every day there is only rice, jacket potatoes and couscous. The waiters are great. Polite, work quickly.Negatives
The treatment is very primitive. The big minus is that the hotel does not have mineral water. The medical staff behaves very arrogantly. And, indeed, he shows that he is doing us a favor. Rough. They’ll lay you down for the procedure (they’ll put you in the bath or turn on the physiotherapy machine) and that’s it, no one else will come up, after the procedure you’ll get up yourself. Although in other hotels they will definitely come and ask about your well-being and will definitely come up at the end of the procedure to turn off the device and help you get up, after bathing procedures they even immediately throw on the sheet so that you don’t have to walk 2 steps to the towel naked. You won't get that kind of attention in Dvorak. During thermal procedures (parofango, mud), you do not cover with a blanket and you do not get a thermal effect from the procedure. There is generally a very limited set of procedures. This is probably why this hotel is only a third full, while other hotels are overcrowded. The cleaning of the rooms is terrible, they don’t clean them at all, they only change the towels. And all this for such a not very small price tag. All vacationers complained and were unhappy. We will not return to this hotel again.
Винера Фирсова
20.04.2018
Positives
Generally friendly staff, conveniently located hotel, cozy, good food.Negatives
The appointment with the attending physician forced me to refuse treatment altogether. This woman conducted a formal reception within 3 minutes. She did not answer questions about the procedures immediately prescribed, but turned to the computer, emphasizing that my time had expired. At the same time, without even hearing that some are contraindicated for me. After such an attitude, I didn’t want to explain myself and spoil my long-awaited vacation. She received treatment in another sanatorium. Perhaps this sanatorium provides normal treatment. Unfortunately, I didn’t use the main part of the trip.
Vladimir Khromov
15.04.2018
Positives
Very good location. Varied foodNegatives
Weak ch. doctor. I wrote everything down, but did not give out the treatment in full. I had to go again. It's hard to reassign procedures. My sister does this as a favor. We pay money and make us humiliate ourselves. One shift is normal, but where the older sister is... Her behavior is surprising. In the sauna, the drains in the showers and Turkish baths are poorly cleaned. They do not monitor the condition of taps, etc. The impression is more negative. I do not recommend going to this resort
Lidiia Suslova
04.04.2018
Positives
We rested with our daughter for two weeks. The results of treatment and the attitude of staff towards vacationers are good. We felt an attentive attitude at the airport. After an hour of crossing the border, the driver who met us at Prague airport greeted us with a smile. After check-in, hotel administrators referred me to a doctor. Having received the doctor’s prescription, we promptly received a schedule of procedures. Very convenient location, close to the springs. The fact that there is no significant waiting time between procedures allows you to fruitfully use the remaining free time; you can go on an excursion after 13 hours. Many thanks to the chefs for the quality and variety of food. The fact that the restaurant is open until 22-00 is a big plus; when you return from excursions, you have time for dinner. The hotel room has everything for a comfortable stay, and what is most important is daily cleanliness both in the room and on the floors. I want to return to this hotel more than once.Negatives
-I tried to find cons, but alas, I couldn’t find them
Кузьма Шаленков
02.04.2018
Positives
Excellent location of the hotel, friendly staff, nice surprises (especially for a child), thorough cleaning of the room.Negatives
There is no negativity as such. The only thing is that a month before the trip, we asked to specify the room allocated to us, that is, to provide us with the room we liked earlier (especially since we were vacationing with our three-year-old granddaughter), but they did not meet us halfway. I had to sleep with earplugs in my ears.
Нина Никифорова
31.03.2018
Positives
I liked everything: the room was excellent, the staff was unobtrusive. The bed and towels were cleaned and changed regularly. The reception staff is extremely attentive. The food in the restaurant is also not bad: quite varied, a lot of fish, cooking (in this regard I constantly had to fight with myself). I especially liked the breakfasts.Negatives
The only residue left was the attitude of the staff during treatment (Bolneo). The guys worked great, but the girls and women, smiling broadly in Western style, fully made us feel how tired they were of us. People come to get treatment. They did paraffin on my neck + shoulders without wrapping them. And if you consider that the effect of paraffin is warmth, then the whole procedure lost its meaning. I could have wrapped myself up, but my hands were also covered in paraffin. This is just one episode, I am by no means a bore and a very tolerant person. The attitude of the Bolneo staff left a bad taste; they were doing us a favor for our money. This, by the way, is the opinion of many with whom I had to talk.
Lyudmila Ni
25.03.2018
Positives
Thank you very much for the birthday greetings from the hotel team!!! It was very nice!!!
Сергей Рыбаков
23.03.2018
Positives
- excellent location; - fairly new rooms/furniture/plumbing; - friendly staff (quality of work is a separate issue); - there is everything you need for relaxation (gym, albeit small, swimming pool, sauna, bar, etc. (prices for alcoholic drinks are a separate issue and very sad); - delicious food (as varied as possible).Negatives
- the quality of work of medical staff has fallen compared to September 2018 (maybe because it’s not the season); - the restaurant staff runs and runs, but no one can clear the plates; moreover, a number of employees also don’t bother to ask about drinks (there are some wonderful guys/girls there, but they work in shifts); - the cleaning in the room was disgusting: they couldn’t wipe off the dust for 2 weeks, although we had already hinted and talked and shown and left money... - the last floor of the corner room 624 is an oak tree (the air conditioner does not plow for heat, the heated towel rail is cold, the radiators are barely warm) , while the neighboring room 625 is incredibly stuffy (the guest slept at night with the window open in sub-zero temperatures).
Светлана Григоренко
17.03.2018
Positives
I liked everything about this hotel. Especially the work of staff at all levels. You can feel the level of preparation. The hotel is large, but the attitude towards guests is always polite and friendly. food, the level of the restaurant, a piano at dinner - add a pleasant atmosphere. I want to come to this hotel. A huge thank you to all the staff.Negatives
The only negative is the masseuse. she doesn't even try to give the appearance of a massage. The middle staff constantly hears complaints about this. management should pay attention.
Светлана Грушак
04.03.2018
Positives
Great holiday. Thanks to the hotel staff for your attentive attitude.
STEVEN VAGUN
20.01.2018
Positives
Excellent location of the hotel. Despite its age, it is in very good condition. The staff is quite friendly. Adequate bar.Negatives
Terrible food. No variety. Complete lack of free water. Mostly scandalous behavior of Russian tourists. When using a sauna, Russians behave like ..., despite the instructions in Russian. Smoking right on exit.
Лариса Мироноа
11.01.2018
Positives
Reception and maids are very friendlyNegatives
The procedures are very short, reduced to 10 minutes. The quality of treatment has deteriorated sharply.
Галина Горштейн
09.01.2018
Positives
Great staff, friendlyNegatives
The pool is dirty - they don’t clean it and don’t remove debris in the water (hair, films, etc.)
anatoli bichukov
03.01.2018
Positives
Excellent water, pleasant environment conducive to relaxation and rest. Overall everything is very good.Negatives
No
LYUBOV TSAREVA
03.12.2017
Positives
The treatment procedures are very well organized. You come to the first procedure and they follow one after another, you don’t have to go back to the room and wait for the next one. I liked the themed juice days in the restaurant.
Vladimir Skorobogatov
26.11.2017
Positives
Great location, friendly staff, wonderful and varied food.Negatives
The interval between procedures is minimal. There is no possibility of rest between procedures.
Валентин Медовский
16.11.2017
Positives
excellent, everyone was satisfied, thank you for the transfer from Prague to the Hotel and back to Prague.Negatives
There are no particularly negative things, except in the last week there were a lot of people and the Restaurant apparently could not cope with the influx of visitors
Serebrov Mikhail
16.11.2017
Positives
Very attentive and responsive staff.Negatives
The hotel needs renovations.
маргарита шин
10.11.2017
Positives
I liked the location of the hotel, convenient, comfortable, beautiful. The staff is commendable, friendly and helpful. The kitchen is not bad, there is a choice of dishes. On my next visit I will stay at this hotel again.
Irina Redkina
07.11.2017