references
Николай Ковальчук
15.10.2017
Positives
Thank you for the clear efficiency and punctuality at all stages of working with your company: organizing the order and booking, meeting and transfer, reception and accommodation at the hotel, the friendliness of the welcoming and accompanying staff. Keep it up.
Владимир Рыбаков
01.10.2017
Positives
For the first time in Karlovy Vary and in the Czech Republic. For the first time a course with treatment. There is nothing to compare with. Therefore, such assessments.Negatives
The appointment of procedures in the first week in the afternoon did not allow, on time, to take advantage of a city tour from the hotel. In the second week, it is either no longer needed or is of little interest. We don’t understand why the hotel does this. We really regretted this incident. If there is no alternative to scheduling procedures on Saturday and Sunday, it will be impossible to take advantage of long excursions. Oh, this is our first time in the Czech Republic. The head physician and head nurse are avoiding resolving this issue. I had to “bow” and persuade the nurses to reschedule procedures, since missed procedures are not reimbursed. It’s a pity to lose them, and, in fact, your money. In my opinion, both in the first case and in the second, this is an artificially created problem on the part of the hotel management and the medical service. Why, it’s not clear. The hotel is run by a young lady from Vienna. According to conversations, the leader is “nothing.” We saw her once - something similar to our “new Russians” from the 90s. Well, on to the little things: 1. The food is prepared well, but everything is prepared for the “sick”. Fresh to the point of impossibility. And no amount of spices or sauces help. It's fresh on the inside. 2. An excursion from the hotel was once canceled due to the fact that the guide refused to lead people who bought tours through your company. We don’t know what was there, but then they “broke” her and she had a very good excursion. But, in the first case, we “flew by” and lost time, as we were getting ready for the excursion and planning time for it. There are no complaints on your side, everything has been worked out quite clearly.Answer from Spa Hotel Dvorak Spa and Wellness
Уважаемый Владимир Рыбаков! Спасибо за Ваш отзыв. Что касается экскурсий и процедур, то это не имеет ничего общего. В Карловы Вары люди приезжают в первую очередь за лечением. То что у Вас не вышло попасть на экскурсию, нам очень жаль, но расписание процедур никак не связано с какими то экскурсиями. Еда у нас в отеле готовиться на любой вкус, странно что Вам не понравилось, все гости остаются довольны. Мы постараемся сделать максимум, чтоб в следующий раз Ваше прибывание у нас было хорошим и не влекло негативные эмоции. Спасибо и с уважением Vienna House Dvořák Karlovy Vary.
Зара Баранова
28.08.2017
Positives
Everything was great, we loved everything! Thank you!
Кузьма Шаленков
18.05.2017
Positives
We are very pleased with the choice of the Dvorak sanatorium. The friendliness of the staff, good food, cozy rooms and simply excellent location make us come here again and again in the future.Negatives
I can’t call it a negative, but due to my own oversight, they missed several procedures. Not everything was able to be transferred. Next time we will try to decide on the days of excursions in advance, so that our wishes are taken into account before drawing up a treatment plan.
Людмила Власова
23.04.2017
Positives
Clean, cozy, comfortable, conveniently located.Negatives
Monotonous food. The menu for lunch and dinner on the card for the week is the same. I recommend taking two meals a day and going to a cafe for dinner for variety.
Елена Андреева
17.04.2017
Positives
Comfortable hotel near the springs, food, with a choice if there are restrictions. Good medical base. An opportunity to combine business with pleasure: hiking in the mountains, trips to Prague and Germany. Order transfer from the airport and from the hotel. All together creates a wonderful holiday. Thank you sanatoriums.com!
Анатолий Матыцин
14.04.2017
Positives
A beautiful resort, the friendly attitude of people in the hotel, during treatment, on the street, in public places, the healing qualities of thermal springs, many wonderful walking routes, beautiful spring weather, blooming sakura and magnolia, blooming irises - all this made our stay at the resort pleasant , useful and unforgettable!!!Negatives
There is no negativity. Only positive emotions from your stay in Karlovy Vary!
Aleksejs Madlans
29.03.2017
Positives
It was our first time in Karlovy Vary. The hotel's convenient location in relation to both the springs and the entire infrastructure, the hotel is very clean, good furniture, cozy, good sound insulation. Fresh food, good treatment, all in one building, no need to run anywhere. We were very pleased with our vacation. The staff is polite and attentive; on my wife’s birthday, a bouquet of flowers was waiting for us in the room. Everyone was very pleased and would like to come back again.Negatives
There is only one minus. We booked an Apartment room, the windows of one room looked out onto the “well”
Александр Школдин
25.03.2017
Positives
We booked a hotel and a group transfer from Prague airport on the website sanatoriums.com. We were met at the airport with a sign, the driver spoke Russian, helped us carry our things to the car, and then from the car to the hotel. The hotel was waiting for us and provided us with a better room than the one we had booked, at no extra charge. 3 days before departure from the hotel, we were notified by email of the arrival time of the car that would take us to the airport. The driver entered the hotel and called out his last name. In general, I didn’t have to call anyone, remind anyone, look for a car, etc. From the airport there was one more passenger in the car besides us, and on the way back it was just us. As a result, the group transfer turned out to be an individual one. We are very pleased with the work of the site! The entire hotel staff speaks Russian and German, everyone is polite and friendly. Very tasty food: a large selection of dishes, very tasty bread, different cheeses, a variety of fruits every day, several types of desserts, ice cream. Breakfast and dinner are buffet, lunch - soups and main courses - from the menu, the rest is buffet. In the evening there is live music (piano) in the restaurant. Breakfast for every taste: there is muesli, cottage cheese, yogurt, porridge, fried and boiled eggs, cheeses and sausages, sausages, bacon, fresh and boiled vegetables, pastries, butter, jams, chocolate spread, fruits and dried fruits, etc. The hotel is conveniently located on the river bank in the center of the resort area, everything is nearby: springs, shops, cafes, the cable car to Diana, the local theater. Treatment is standard as in all hotels in Karlovy Vary: everything is in the hotel on the 2nd and 3rd floors, procedures are carried out 7 days a week, seven days a week. A sauna and swimming pool are available to guests from 7.00 to 22.00 at no additional cost. The room has a refrigerator, air conditioning, kettle, tea bags, cups and spoons, washing supplies: soap, shampoo, shower gel, body milk, cotton pads and cotton swabs, shower cap, hair file and hair tie! Also slippers and terry robes, in which you can (and should) go to procedures, as well as to the sauna and pool (convenient, you don’t need to take robes with you). Room cleaning every day with towel replacement. Towels: for the face, for the feet and 2 large ones for each (one for use in the room, the second for the sauna and pool). There are umbrellas in the hall for guests in case of rain. In general, we really liked everything!Negatives
There are no downsides, but if you really, really find fault, you can note the following: 1. The schedule of procedures is issued by a computer, and the wishes of the vacationer are not taken into account (apparently due to the heavy workload). Basically, all procedures are prescribed in a row, without interruptions and do not take much time. But if you want to go on an excursion, you won’t be able to reschedule the treatment to another day or another time (this is even indicated on the card) - i.e. procedures will be lost without compensation. Our goal was treatment, so we deliberately chose a hotel with treatment 7 days a week. For those who want to travel, it is better to choose hotels where weekends are free from treatment. 2. The lunch menu is prepared for the week (i.e. the same dishes for 7 days). But at the same time, several soups and main courses are offered, so during the week you can try everything in turn, there is 1 dish of the day - different every day, different types of fish are offered (2 types every day). Plus a buffet, so no one will definitely go hungry, quite the opposite.
карина лукашева
22.03.2017
Positives
excellent food, comfortable rooms. convenient location on the main street, sources nearby
Tatiana Poletova
20.03.2017
Positives
The hotel's excellent location in relation to both the springs and the entire infrastructure, the hotel is very clean, comfortable and beautiful furniture (including pillows!), cozy, good sound insulation, everything is in one building and there is no need to run anywhere, the food is fresh, quality treatment and excellent wi-fi. A very good gym, swimming pool, hairdresser, 7 television channels in Russian, kettle, cups and mini bar in the room, snow-white robe and slippers for procedures. There is almost everything you need for treatment and relaxation. In general, during the 16 days spent in a wonderful double room, where I was very comfortable, I did not regret a single day that I came to this hotel. Thanks to everyone who was kind to me and sincerely supported me, since it was my first time in Karlovy Vary. I wish all the staff the same health that you wish for us.Negatives
It is very rare that any of the staff greets you with a smile, like a respected client who pays his money for it. There were difficulties in rescheduling procedures for another time, although there were such opportunities (many vacationers go on excursions and the staff knows this but does not always make concessions, although the hotel has direct savings in food, especially when they leave for the whole day). There is not enough variety in the diet: the same first and second courses, the same snack as yesterday. In a roadside cafe late at night on the way from Vienna, I saw about 20 different fresh and complex salads (I tried 4 myself), 3 types of first courses, etc. That’s where the variety is! Maybe the management should learn something or will it do just fine? Of course, cutting tomatoes and cucumbers is easier than making salads, but then what is the difference between 4 stars and 3? You start asking vacationers from other 3-star hotels, and their food and treatment are the same as ours! And the price difference is almost 2 times! I would like to come next year for 21 days, but I’m afraid that such monotonous food at the hotel will force me to leave my money in other restaurants in the city. I sincerely wish you all good luck and not lose the desire to strive for the best. Best regards, Tatyana, Moscow
Oxana OVCHINNIKOVA
06.03.2017
Positives
Excellent hotel - food, location, caring staff. Large swimming pool for KV.Negatives
There is no treatment, just a conveyor belt.
Nodirachon Karimova
24.01.2017
Positives
We really liked the hotel, we decided to come there next year too, I recommend celebrating Christmas and New Year in this hotel. The food was at the highest level, every dinner was a buffet, although they said lunch and dinner were on the menu. Thanks to the hotel staff for the excellent service!! This is a very cozy family hotel!
Elena Iakovleva
14.01.2017
Positives
We like Karlovy Vary, we go every year for several years now. A very beautiful place, clean air, quiet, calm and there is an opportunity to undergo a course of sanatorium treatment. Large selection of hotels. Dvořák was chosen primarily because of its location: down by the river, next to the springs, and was guided by the hotel’s high rating on various sites. In terms of the quality of treatment, room furnishings, and food, it corresponds to the level of hotels in its category. The Balneo center is conveniently located in the sanatorium building, the procedures are arranged according to a schedule, without intervals, which takes only 1.5 -2 hours a day. If necessary, you can see a doctor at any time during the day.Negatives
Flashy red-yellow-green design, bright red doors, striped furniture. Well, maybe someone will like it...
Анатолий Костенко
05.12.2016
Positives
We are very pleased with our stay at the sanatorium; we have been vacationing there for 10 years every fall. I like the Russian-speaking, pleasant and attentive staff. Everything is ok! We’ll try to come next year too, as best we can. We always bought travel tickets from a travel agency, but this time from you. Everything is convenient, fast and good, so thank you for a great vacation!
Galia Zelenova
22.11.2016
Positives
An excellent resort with a good location and quality of service. I would like to note the friendliness of the staff at the reception. Good food, nice atmosphere, live music at dinner.Negatives
Perhaps the only downside is the scheduling of procedures; when you come for two weeks, you want to go somewhere on the weekend - on excursions or shopping. Since procedures are scheduled for weekends too, I would like it to be possible to reschedule them to another day. In our case, only the intervention of a doctor solved this problem, but this is rather a question for the administration. I would like to receive paid services in full.
Владимир Грабовский
18.11.2016
Positives
All good good luck and health to the staffNegatives
Think about the variety of recreation, set up billiards and other activities
Фарида Заитова
31.10.2016
Positives
Very responsive, attentive, friendly, good specialist - doctor, unfortunately, I don’t remember his last name (male). I had a health problem after arriving at the sanatorium, the doctor helped me a lot.Negatives
And the head doctor of the sanatorium left a completely negative impression.
Irina Redkina
03.10.2016
Positives
Good location if the room windows overlook the river.Negatives
Downstairs in the bar they are constantly smoking, and it is no longer possible to pass by the reception. For lunch and dinner, it is impossible to pay for additional drinks by card or write to a number (you must have cash with you). They started making menus for the whole week - and for vegetarians, one dish for the whole week. The room has a soft headrest next to the bed with a year-old layer of dust. The sauna may be turned off ahead of time. We've been going here for several years now, and it seems like the hotel is gradually deteriorating. The economy mode is visible in everything. The reception staff asked the same thing five times - they couldn’t figure out how to extend the stay, although this was specified when booking two and a half months ago.Answer from Spa Hotel Dvorak Spa and Wellness
Добрый день Ирина! Мы сожалеем, что у вас сложилось негативное впечатление от нашего отеля. Курение в нашем отеле действительно разрешено только в кафе, к сожалению мы пока не можем запретить полностью курить в отеле. Спасибо огромное за ваши комментарии по поводу качества питания. Мы будем проводить соответствующую беседу с шеф-поваром ресторана. В вашем общении с сотрудниками рецепции действительно произошло недоразумение, мы приносим свои извинения. Главный менеджер отеля Dvorak RADKA SEVCOVA.
Plastinina Natalia
29.08.2016
Positives
Excellent room, friendly staff, delicious cuisine, wonderful pool.Negatives
I expected better results from the treatment. The hospital has very good and friendly staff, but the procedures are less effective.
Раиса Семенова
05.03.2016
Positives
therapy according to the system of Dr. F.K. Myra is magical! I recommend to all!
Ляхова Алеся
04.03.2016
Positives
Excellent location in the city center, on the river embankment, next to mineral springs, just 150 meters from Vřídlo. We had a great vacation.
АНДРЕЙ НИКОЛИЧЕВ
01.03.2016
Positives
We have been receiving treatment here for the fourth year in a row. All just great!Negatives
absolutely no cons
Юлия Тарасова
01.03.2016
Positives
The staff is friendly, absolutely everyone understands Russian. Rooms, food, everything is good. Treatment in the same hotel is very convenient. I even had some procedures on weekends. In general, I didn’t want to leave.
michail lila
25.02.2016
Positives
Dvorak is top notch in quality. Very clean, everyone is polite, the procedures are very good.Negatives
medical and dietary cuisine. There are no questions if you go to this hotel for treatment! But I sometimes went to restaurants.
Вера Азарова
15.02.2016
Positives
Treatment, food, accommodation - no complaints. I really liked that there were two saunas, dry and steam.
irina maleeva
13.01.2016
Positives
This is not the first time we have gone to this sanatorium. Everyone is happy!
Svetlana Shimchuk
27.12.2015
Positives
I really liked everything, very tasty and a large selection of dishes. Even the dietary table is very diverse. It is very well thought out and balanced. We were there in winter and there were a lot of fruits and vegetables.
Татьяна Лата
27.12.2015