references
Natalia Shulgan
05.11.2017
Positives
Optimal combination of price and quality. We stayed at the hotel 3 times. One of the hotel's innovations is a buffet for lunch and dinner. The quality of food has even improved. There were a lot of fish. But the service, of course, has become lower, due to the large number of vacationers. One of the advantages is the large size of the room. Satisfied with the treatment Overall, we were satisfied with the holiday.Negatives
The downside is the unpleasant smell in the room. At first it was stronger, then somewhat less, but I constantly felt it. Only open windows saved us. But my husband didn’t notice the smell.
Татьяна Антонова
05.11.2017
Positives
We lived at the very top in a room with a bay window - an excellent view of the center and the river. The geyser is very close, which is very convenient. Large selection of dishes in the dining room.Negatives
Upon arrival, the room smelled foul of sewerage, they immediately reported this, but the plumbers only came on the 3rd (!) day and eliminated the stench. There are no tablecloths in the dining room, which was an unpleasant surprise. The treatment would be good if it weren’t for having to literally fight for every procedure and sit in line with vacationers nervous from everything that’s happening. The lack of strict adherence to the schedule was very disappointing, so I don’t want to go back.
Людмила Чуйкова
05.11.2017
Positives
Great location, view from the room, good food.Negatives
On the day we arrived, many more vacationers arrived and the staff could not cope with the logistics: having an appointment with a doctor at a certain time, we waited 2-3 hours in line, did not get through and had to wait for our turn again in the afternoon, which led to the loss of the first day of treatment. The next day, we also experienced negative emotions due to queues, replacement of procedures, postponement and cancellation of procedures. The mood was ruined.
Darina Akhmedyarova
24.10.2017
Positives
Good location, close to the Terminal bus station. Classic and underwater massages are the best treatments. It is worth visiting stone therapy for a fee.Negatives
We spent 10 nights in this sanatorium, 18 procedures, about 3 per day. The room is not bad, the only drawback is the plumbing is leaking, but you can live. Diagnoses and procedures are determined “in words”; diseases of the gastrointestinal tract are treated exclusively by drinking from the springs. The pool is like something out of a horror movie, with overhanging plaster and a coating around the edges... creepy. There are a lot of dissatisfied people arguing with the staff on the entire floor. The schedule of procedures was drawn up with shortcomings, the office was indicated incorrectly, therefore there was no time, and no one wanted to cooperate. The impression is that there is nothing left except a big name, and the sanatoriums “don’t give a damn” about visitors and spoiled vacations, because today and tomorrow new ones will arrive and this happens every time. 3 out of 10. I read the reviews before choosing, it was strange to see so many positive ones, probably people are indifferent or have something worse to compare.
Елена Гаршина
21.10.2017
Positives
Location, food, accommodation.Negatives
Very dirty curtains.
Olga Bakina
18.10.2017
Positives
The wonderful location of the resort leaves an unforgettable impression! This is a place where you want to return again.
Лариса Коротина
14.10.2017
Positives
Very pleasant, courteous doctor Irina, I don’t remember her last name. Everything is very clear, friendly, very qualified, i.e. Seeing me for the first time, she practically told me everything about my health. A very good doctor in communication, I didn’t want to leave her, so much attention!!! All the staff are very pleasant, friendly, polite, always with a smile, they didn’t cause any negativity in me at all, just a good mood. Thank you everyone everyone!!!Negatives
Lunches and dinners, no matter what time you arrive (at the very beginning, in the middle or at the end), are always cold, except for soup. If you come for lunch at 12-30 or for dinner at 17-30, then you manage to get some fruit or compote. A little later, nothing... Often salads for dinner seem to be made from what's left over from lunch. If I ever go, I won’t take lunch and dinner, it’s just a nightmare. And the second courses for lunch, if you don’t arrive at 12-30, quickly run out and there is no choice, only 1-2 items remain, the rest of the forms are empty. There is no need to go to this resort. The TV in the room is antediluvian, you can’t see anything. Such TVs are a thing of the past!!! I applied, but no one came, absolutely terrible!!!!!
Svetlana Zvalionyte
06.10.2017
Positives
Thank you very much to the medical staff, wonderful, attentive and responsive people. Many thanks to them!🌹🌹🌹🌹🌹🌹Negatives
The work of the receptionists was a little disappointing, because... It was unexpected for me to find out that when checking into the sanatorium, only a passport is required, and an ID card is not suitable 😞 Although, even at the airport and when purchasing air tickets, such problems never arose. Thanks to all the other staff, very good staff.
Светлана Антипкина
02.10.2017
Negatives
It is very difficult to get a second appointment with the doctor. I needed a prescription to purchase medicine at the pharmacy. First it was necessary to find a nurse. She's busy all the time. Then she made an appointment with the doctor. All this took 2 days.
Алла Селлик
30.09.2017
Negatives
Boorish attitude towards clients. The doctor cannot be found during the day with fire. The staff answers all questions the same way; I don’t understand Russian. What was described on the website is completely different. In short, it doesn't match. The food is more or less, but not a delight. In short, if you plan, the hotel should be more than 4 stars. Disappointed.
Natalja Zubova
06.09.2017
Positives
Location, staff, quality treatment,Negatives
The side dishes are cold, many uneaten dishes are remade into others the next day. Juices are only available in the morning, there is no food for children. I really didn’t like the food. Bed linen is not changed until you ask, the windows don’t close well. There is nothing to do with children in this hotel, although it is written on the website that children are welcome. Treatment for the child is not provided although the reservation included treatment.Answer from Spa Hotel Esplanade
Уважаемая Natalja Zubova, пожалуйста, на сайте SANATORIUMS.COM нет и никогда не было информации о детях, то что Вы пишите! Тем более детей здесь не лечат! На сайте даже не предоставляется возможность забронировать лечение для ребенка! https://www.sanatoriums.com/ru/karlovy-vary/spa-otel-esplanade-241 В Вашем бронировании указано: 1-й ребенок (возраст: 11) Alan Ba... Oru... 7 ночей проживания, 2-х разовое питание , трансфер из аэропорта в отель Цена:.... Здесь ничего не указано о лечении ребенка!
OLGA FJODOROVA
05.09.2017
Positives
Location of the sanatorium. New equipment in the medical building. Very polite staff in the medical building, where Charcot showers, underwater massage, swimming pool and warming procedures are carried out. Room cleaning every day.Negatives
Waiting for a nurse for 45 minutes on the first day so that she could schedule a visit to the doctor. This whole procedure took 3 hours. An unpleasant start to the first day, spending half a day with the child at the offices. There is nothing suitable for children, as the food is lean and fatty. After talking with the manager, they started cooking for the children separately, which was nice. In general, the food in the dining room became cold and looked weathered 20 minutes after opening. The baked goods did not close. In the dining room, staff are discussing people. Linens are not changed in the room. There is nothing for children
ольга Веселова
13.08.2017
Positives
friendly attitude, comprehensive maintenance of good mood and optimism.Negatives
no cons
Oleg Lebedev
06.07.2017
Positives
Accommodation and food met expectationsNegatives
There was no curtain on one of the windows. Then we got used to it.
Valeri Spirtus
27.06.2017
Negatives
There were very hot days but there was no air conditioning - it was especially hot in the dining room
Aleksandr Kholodilov
29.05.2017
Positives
This is our third time coming to this hotel. The main advantage is the location. The second is the reasonable price. The rooms are comfortable, cleaned daily, no complaints. The staff always treated us attentively and responded to our requests. Treatment is standard for a three-star hotel. For additional procedures we go to Alzbetiny Lazne.Negatives
They introduced a buffet for breakfast, lunch and dinner and the food became very monotonous
Diana Akhoyan
26.05.2017
Positives
Very friendly staff. And everything else suited me very well.
TATIANA FEDIUN
24.05.2017
Positives
The spa hotel is located within walking distance from the thermal springsNegatives
Towels and shampoo are changed once every three days - this is rare, bed linen is changed once a week. Procedures - gas injections are done using an old device, although the new device does not work and because the health worker does not want to retrain
Галина Ченцова
15.05.2017
Positives
In general, the organization is quite good: accommodation, food, transfer, and accommodation Excellent massage The location of the hotel is ideal The price-quality ratio is obvious, quite decentNegatives
Doctor Helena Safarikova is absolutely indifferent to her patients, she doesn’t even hide her attitude. He prescribes what they ask for, if they don’t ask for anything, then he prescribes some scraps of two or three procedures, in two weeks you may not complete a single course in its entirety. He doesn’t even measure the pressure, an absolutely disregardful attitude or terrible lack of professionalism, which does not exclude one another. To undergo at least 6-7 procedures of one treatment, you need to either change or purchase additional procedures. The swimming pool is just an incomprehensible procedure, if only it had mineral water, but no - the water is simple, if for aerobics, there is no instructor. You just need to get wet there for 30 minutes, just get wet, because it’s impossible to do anything else there. The exit from the baths has not been thought through; every day someone is pulled out of there by the entire staff; instead of installing comfortable handrails, many refused bathing procedures precisely for this reason.
Валерий Кравченко
10.05.2017
Positives
Attentive attitude, convenient location to sources
Наталья Московская
03.05.2017
Positives
Good Location, treatment and food at a fairly good level. Reasonable price, transfer included in the price.Negatives
The room is not bad, if not for some problems with the plumbing, such as an unsecured toilet, etc.
Alexey Bagaev
01.05.2017
Positives
The food system has been radically improved (for a sanatorium of this format). WiFi has started working in the Esplanade. The employees of the medical department and at the reception, whom we have known for a considerable time, continue to work.Negatives
To our regret, the senior employee of the restaurant, whom we have known for 15 years, continues to work, we really hoped not to meet him, he has a very negative attitude towards people, especially those from Russia.
Borisenko Svetlana
01.05.2017
Positives
I liked everything very much. Price quality. Friendly staff. Great location!
Nikolai Fadeev
27.04.2017
Positives
Love for all ages! We just fell in love with Karlovy Vary! Everything was excellent (except for the vagaries of the weather).Negatives
Once again about the weather.
Елена Пугачевская
24.04.2017
Positives
The hotel is located very well: close to the springs, close to Yesenius, where the dining room and treatment procedures are located. Very beautiful view from the windows. Cleanliness and order in the hotel. There is an elevator. The room is spacious, there is a TV, a refrigerator, a large double bed. The staff speaks Russian. Friendly, friendly attitude. Buffet: you can always choose what you want.Negatives
We booked the Esplanade Hotel, but due to leaks we were put in the Mozart. Instead of 2 separate beds, I had to sleep on one, this is not very comfortable. There was no hairdryer in the room: the receptionist said that everything had been taken apart.
galina zernickel
22.04.2017
Positives
It was our first time in Karlovy Vary. I liked it, it was calm, the weather was wonderful, the people were friendly. A resort for those over forty, the main thing is that everything is in Russian. I wouldn’t call it treatment, rather prevention, and it’s not the procedures that cure, but the wonderful environment itself. Air, sun, walks, springs, wonderful architecture and history. For us Europeans, this is a wonderful place where you can escape in winter from the grayness of winter when you need a change of scenery. We'll go again next year, after the new year.Negatives
We went “on reconnaissance” and booked a last minute cheap hotel. Parking is bad. Expensive and nowhere to be found. They took us there and paid us a 16 euro vendetta. Navi immediately stopped working, we rushed around and asked until we found our hotel. We went back to Germany by train. We were pleasantly surprised that it was cheap and comfortable. Hotel: very convenient, near the springs, but next time we’ll book something more comfortable. (the bed was changed once and the mattress was uncomfortable) Food: We are not picky, but it was a bit cramped and we would like something local at least once a week. Thanks for understanding
Aleh Astapenka
15.04.2017
Positives
Everything was worthy. In bad weather, billiards helped out. I caught a cold and the procedures were replaced without any problems.
SVETLANA SHIROKOVA
06.04.2017
Positives
The sanatorium is located in the very center. Everything is within walking distance. The staff is friendly.Negatives
No
NIKOLAI MIKHAILOVSKII
05.04.2017