references
Lidia J.
20.11.2022
Positives
The location of the hotel close to the Colonade is a big plus
Шакизада А.
18.11.2022
Negatives
This is not our first time here, everything has gotten worse in every way. Colonnade is not the same Colonnade. The procedures have been shortened, and in terms of time, for example, oxygen was previously given Vit, but this is not the case. Water is poured into the bathtub halfway, saving should be economical, but not that much. Doctor Marina does everything for money, the prescription is paid, you could cancel the payment for the prescription, he still doesn’t say what medications, they say, I studied in Germany, trust and do it. After such conversations, I myself did not take these injections; my neighbor took these injections. Vascular. Very expensive. Repeated appointments are subject to a fee. Where have the top team gone? They don’t take tests. In short, it’s not worth coming. I won't talk about the food bill. We didn't enjoy it the way we did before. Everything is primitive. The doctor doesn’t even have a computer; when we arrived, everything was on the computer. In short, it's bad. We understand, this is your business, don’t come if you don’t like it, Yes? I've only been coming here for so many years. Sorry, that's the whole truth for today.
Наталья К.
16.11.2022
Positives
We thank all the hotel staff for a wonderful stay. Wonderful hotel, with quality treatment. The first time we found ourselves in a hotel that offered light lunches. Delicious soups for lunch and early dinner go well with treatment in Karlovy Vary. Highly recommended
Valentina K.
15.11.2022
Positives
The location of the hotel.Negatives
Food area in the restaurant too small for so many people, breakfast starts too late, at 7 a.m. would be better, not enough coffee machine, not enough tea selection, room was dirty, a no go for a four star hotel.
Ludmila B.
10.11.2022
Positives
the hotel is located in a very convenient location. clean, warm.Negatives
It’s a pity that the sauna was turned off at 19.30.
Larisa K.
08.11.2022
Negatives
We selected 2 procedures and replaced them with aqua aerobics, which is not included in the package of procedures.
Alexander B.
07.11.2022
Positives
The hotel has a very good location.Negatives
We would not recommend the hotel.
Veronika S.
07.11.2022
Negatives
Hotel two stars minus. Staff is completely unfriendly, nothing organized from A to Z. Never again in this hotel...
Evgenij L.
06.11.2022
Positives
Everything was great, helpful staff, very friendly health workers, super food!!!!!!Answer from Spa Hotel Kolonada
Благодарим Вас за комментарий
Galina R.
06.11.2022
Positives
Very convenient location, in any direction the center. The food is simple but varied. Purely. The staff is attentive. The hotel is big but everything is in time. Thanks for the rest!
Dimitri B.
02.11.2022
Positives
Good food, very pleasant workers during the procedures on the 4th floor and the view from the window of the colonnade is simply classyNegatives
There is little information at the reception; questions are not always answered well. The room is not very clean, the fittings are old
Mykhaylo E.
30.10.2022
Positives
The positives include the high room service and location of the hotelNegatives
The only negative thing that can be attributed is that you pay for 40 medical procedures, but you only get 32 at best, plus the imposed “gift” of 8 aerobics classes, which for some reason are included in the 40. There is simply some kind of fraud here, because the money is for The sanatorium does not return the 8 procedures not received back, although it’s not even a matter of money. In addition, for confirmation of the procedures received, you need to pay an additional 10 eurosAnswer from Spa Hotel Kolonada
Благодарим Вас за комментарий Хотели бы Вас информировать, что наш лечебный пакет состоит из 16 процедур и 4 занятий аквагимнастикой Вы оплачиваете именно 16 процедур а аквагимнастика предоставляется бесплатно С уважением,
Tatiana D.
26.10.2022
Positives
The location is excellent, the reception staff are friendly and helpful, the room is clean and tidy. Good quality of provision of Electrical procedures, wonderful nurse Alla, skillfully organizes her work. The duration of the procedures, in our opinion, is underestimated!Negatives
The quality of the procedures is very poor, the medical staff may be late for work, instead of a clean sheet in the bath I was offered a piece of logs, but a clean core! The baths are not completely filled with water and can only cover half of the torso. The duration of the procedures is minimal, which clearly reduces their effectiveness, especially oxygen therapy. The quality of massages and their duration by some specialists are at a low level. The website contains information about the provision of 60 medical procedures and wellness; in fact, 12 procedures have been replaced by water aerobics, which falls under the wellness category. It would be nice to solve the problem with the computer organization of procedures; in our opinion, after each procedure there should be time to rest, if Of course, the sanatorium positions itself as a sanatorium and medical institution!
Larisa R.
26.09.2022
Positives
We rested at the Colonada sanatorium from September 18. We really liked the hotel itself, special thanks to the manager Kristina. The hotel staff works at 5+. The medical facilities are excellent.Negatives
There was a problem with transfers to the hotel, I believe that if force majeure occurs, it is necessary to warn the clients, and not the clients themselves, they should call all the phones and find out what’s going on. There is a big problem with food at the hotel. The hotel OWNER needs to pay BIG attention to this ATTENTION: Unfortunately, if the food does not change, we will not go to this hotel again.
Gabiden K.
25.09.2022
Positives
Location onlyNegatives
The most important thing is that there is no doctor, he only comes, they stopped doing blood tests and ecg. Medical personnel are not professionals in treating and providing services for procedures. Meals: lunch - only salads and 2 types of soup are given and no second course, and only gray bread is given. Salads are grated separately, carrots, beets and cabbage. Dinner - also does not give white bread. The range of dishes is limited. The restaurant waiters work very poorly. The sanitary condition of the hotel in public areas is poor.
Almash B.
16.09.2022
Positives
Karlovy Vary is beautiful as always, lucky with the weather!!!Negatives
This year it seemed to us that there were few procedures, there are not enough medical staff, those that exist are torn between several rooms. The choice of food is also very modest, they save on everything in one word. And most importantly, the doctor did not help when they asked for help.
Bela I.
20.07.2022
Positives
First of all, I would like to thank the employees of Sanatoriums.com for their EXCELLENT service. Chat via WhatsApp at any time. The cost is affordable compared to other agencies. Thanks to all the staff.Answer from Spa Hotel Kolonada
Мы Вас очень благодарим и ждем.
Viktor S.
18.07.2022
Positives
Many heartfelt thanks to everyone for the very warm relationship and desire to help on any occasion and question, for good treatment and procedures, special thanks to the kitchen team for pampering us with a variety of dishes, we wish the entire hotel team good health and happiness!Answer from Spa Hotel Kolonada
Спасибо Вам огромное за теплые слова. Будем Вам всегда рады!!!
Alexander S.
16.07.2022
Positives
Good afternoon! I would like to thank the entire staff of the Colonada Hotel, all of you are five plus. The kitchen could have been a little better, but still, thank you all very much. I’ll definitely rent a room from you one day. You’re super. Sincerely, Alexander, Uterzein DE.Answer from Spa Hotel Kolonada
Спасибо Вам огромное за теплые слова. Будем Вам всегда рады!!!
Khabrieva M.
11.07.2022
Positives
The service is not bad, large, beautiful and cool. The staff are good..Negatives
The room is of an old type, old furniture. View of another building, dark. The food is not varied, the same dishes.. There are queues for procedures.. And the doctor prescribed minimal procedures.
Maria K.
06.07.2022
Positives
Everything was amazing. Thanks to the staff. I recommend to all.Negatives
No negativity.Answer from Spa Hotel Kolonada
Спасибо Вам огромное за теплые слова. Будем Вам всегда рады!!!
Irina K.
03.07.2022
Positives
Very nice staff, delicious food, good treatmentsAnswer from Spa Hotel Kolonada
Danke schon
Aleksandr T.
03.07.2022
Positives
Very friendly, attentive and caring staff, always ready to help and answer any question. High-quality treatment, tasty and fresh food. Cozy sauna and swimming pool. The hotel is always clean and tidy. I was very pleased with my stay at the Colonada Hotel and hope to stay here in the future. Very convenient location. I'm glad I chose this hotel.Answer from Spa Hotel Kolonada
Благодарим за комментарий
Nadja M.
03.07.2022
Positives
Very good central location, very helpful staff,Negatives
With full feeding, the inconvenience of intersecting procedures with the very short opening hours of the restaurant creates unnecessary fuss
Lilli G.
25.06.2022
Positives
Helpful and nice staff! Multilingual staff! Applications were very beneficial. Swimming pool: water was a bit cold, jacuzzi was very nice, sauna was very pleasant!Negatives
Applications planned way too late, only at 4 p.m.! 2 days before departure we were advised that we could come earlier. Little space in the sauna!
Svetlana K.
22.06.2022
Positives
We rested and were treated for 3 weeks in June 2022. The location is excellent, the medical staff is friendly and professional. Thank you all very much. Special thanks to Christina for her responsiveness to vacationers.Negatives
FOOD. If there are no complaints about breakfast, then I would like more variety for lunch and dinner.Answer from Spa Hotel Kolonada
Спасибо, будем стараться
Павел Г.
20.06.2022
Positives
The location of the hotel is excellent. All sources are within easy reach. The staff works great. Olya Anya Sveta. I would especially like to note the work of the head of the Krestina service.Negatives
One huge minus The minus is the food. I have never seen anything like this anywhere. Just a Huge Zero.
Karla N.
20.06.2022