references
Irene Doms
09.06.2023
Positives
My mom was with my sisters and they urgently needed relaxation! The food was great!!! Always great fresh salads and the room was very good!Negatives
Only the treatments were very poor and nothing could be exchanged. It was offered to go to Prague, if you drove you didn't get any compensation for treatments. That was a shame and the lady at reception needs to be a little friendly 😅
Lydia Kleimann
06.06.2023
Positives
Great staff. Thank you all very much. The location of the resort is excellent. The procedures are good, but the time required is not enough. We really enjoyed.Negatives
The massage time is only 10 minutes, very short. Few bath procedures. The dining room requires renovation, sanitation needs better.
Svetlana Stepaneca
05.06.2023
Positives
The entire staff is very responsive and I especially want to note the work of the administrator Christina. She quickly and competently resolved all issues. Thank you very much!Negatives
Dinners at the hotel left much to be desired. The food was lukewarm. The side dishes were often without any sauce. And good ingredients can be poorly prepared. The buffet very often quickly ran out of food and was no longer replenished. In general, anyone who didn’t have time was late! For a four-star hotel this is a big discrepancy.
Vladimir Ulitin
03.06.2023
Negatives
Unstable Internet spoils all good impressions and dominates the assessment.
Sergej Grünewald
28.05.2023
Positives
We had a lot of rest both body and soul. The staff is very polite, during the procedures everyone is very courteous and attentive. The food for a sanatorium is very varied.Negatives
The line for gas syringes is very long.
Olga Müller
25.05.2023
Positives
The staff in the kitchen were very good and always tried to bring us food quickly. The chef made all the dishes very spicy and tasty.Negatives
They didn't clean the room, meaning when we were in the room she dusted and smeared the floor in the bathroom with a rag; when we weren't there she just taught Mühl. The light above the mirror didn't work after several requests and after 6 days it finally worked. The receptionist at the front desk, Christina, was unfriendly. When checking out we asked for an invoice for the treatments we received. The bill wasn't truthful, because we only got part of what it listed - an employee told us the first few days that we were entitled to massages, after all we pay for it, after asking Chrsitina we got the answer 30 euros and that for 10 mins! I don't think that's right for 2 massages for 10 minutes, but they were charged for 4 massages! Then the bill listed applications that you didn't get and charged for a final examination that didn't take place! And you also asked for 10 euros for the bill. Unfortunately we only checked the bill on the way home. I think it's a shame that you make profit at the expense of people!!!!
Valeri Schmidke
15.05.2023
Negatives
When we checked into the Hotel we did not have hot water until lunch the next day. After three messages on Rezensionen, the water was turned on for us. But when we had to leave, the cold water was turned off early in the morning. Is it possible to do this?
Elvira Kling
15.05.2023
Positives
The hotel has very nice and young staff, both in the treatments and in the dining room, delicious and sufficient food without the extra choice that is usual for European tourists. We appreciate the central location of the hotel. We had a beautiful view of the promenade from the room.Negatives
Unfortunately, the sanatorium description of the room category we selected did not match the small room provided to us. Even the shower, sink and toilet bowl are too narrow so that free movement in the room was not possible. Physical contact with the wall was unavoidable in the toilet. We missed exercise and entertainment options in the hotel.
Monika Rump
14.05.2023
Positives
The staff in the applications were very nice. However, nobody spoke German there either. At least I knew how to help myself, I asked loudly in the cabins whether any of the other guests spoke German, which then ended with translations! But that's not the point, is it?Negatives
My room on the 3rd floor wasn't even cleaned, especially not the bathroom! However, things must have been different on the other floors. It probably came down to the cleaning crew. The biggest drawback is that none of the staff speaks German! Beds that are way too hard!
Jevgenia Lescevic
28.04.2023
Positives
All bilo zamechatelno, otdohnuli horoshoNegatives
iz negotiva,besporiadok v basseine,bane i td(slishkom mnogo liudej odnovremenno).
vyacheslav linskyi
28.04.2023
Positives
NEAR SOURCESNegatives
LUNCH WITHOUT A SECOND COURSE MASSAGES AND BATHS INSUFFICIENT QUANTITY IN THE TREATMENT PACKAGE EXPENSIVE TO BUY
Annette Jung
18.04.2023
Negatives
No service, did not meet the specified requirements, does not correspond to the specified category
Rafig Beybutov
18.04.2023
Positives
I'm happy, I booked through sanatoriums.comNegatives
Firstly, I was initially placed in a single room, although... I had a reservation for two people. After some clarification, they transferred me to a local room. The room turned out to be a dovecote. To look out the window, you had to use a ladder or a chair. After another objection, they presented a normal room. There is no such thing as treatment. They write out all the procedures. The same procedure is no more than 2-3 times, which does not provide any benefit. Not all procedures are needed, but just the right ones. The food is very mediocre. Before the pandemic, I vacationed in Bristol several times, Teresa, nothing. comparisons. Due to this, there was a problem with water. I had to book another sanatorium. I chose Colonnade and I really regret it.
Olga Scharf
17.04.2023
Positives
The staff is very friendly.Negatives
Out of six days, three days without hot water in the room, so no sauna, no swimming pool 🙁 When asked about compensation, they were rudely refused. Definitely don't set foot in this hotel.
Eduard Reck
16.04.2023
Positives
The location of the hotel was in the middle of the city and very good. All water waves are easily accessible even for disabled people with a rollator. Treatment by staff was very friendly and qualified. Kitchen staff hardworking and very friendly. The management of the hotel was mostly friendly and very helpful and competent in all questions.Negatives
One wish would have been, that is, more types of lettuce. Skinner pillows at the request of the patient.
Olesya Antschischkin
03.04.2023
Positives
Very friendly and polite staff. Thank them very much!Negatives
Sometimes I had to wait a long time for my procedure, even though it was scheduled on time.
Olga Kruzhaev
02.04.2023
Positives
We liked everything very much, the staff was friendly and responsible. The menu in the restaurant is also good, there was enough of everything, the procedures were excellent.Negatives
The water in the pool is cool, many people have colds, and there is little room for gymnastics in the water. In the restaurant, seats are not assigned to residents, there were conflicts, the soups leave much to be desired.
Aron Klimper
01.04.2023
Positives
Excellent work from the staff, everything was wonderful, we will come again next yearNegatives
It is necessary to review the hours for meals / breakfast should be moved forward an hour, i.e. from 7 - 9.30; dinner from 18.30 - 21.00 // since many people go on excursions and in the morning with the existing schedule do not have time to have breakfast and in the evening upon returning they do not have time for dinner, which spoils it very significantly, it is also necessary to provide a salt room and the operation of the sauna to do the same like the pool, i.e. from 11-00 to 21-00 / also provide for irrigation of the gums with mineral water, the duration of the massage should be at least 20 minutes / now it is done for 10-15 minutes at best / in the pool you can think about installing trapezoids for traction backs and schedule aerobics from 11-00 since for two terms at 13-30 and 14-15 a lot of people gather for such a small pool and everything else is very good. I wish you to continue to work as well as now
Lilia Reider
14.03.2023
Positives
Very nice nursing/treatment staffNegatives
No parking option
Анатолий Кожокарь
12.03.2023
Negatives
Upon arrival, the room was not cleaned. The massage only lasts 10 minutes. The doctor does not explain much.
Valerij Ilnickij
10.03.2023
Positives
Friendly attitude of the medical staff and the administrator of the restaurant workersNegatives
Insufficient organization of medical procedures
Vasilii Pascari
10.03.2023
Positives
overall, not bad. Due to the location we may return to this hotelNegatives
1. procedures for this money, I think that is not enough 2. at the airport I had to wait 2 hours for the transfer. 3. why are free trips to Prague carried out on Thursdays, you have to skip procedures. 4.why can’t you change excursions, but only Prague from year to year? Apparently the expectation is that people will refuse. 5. Why the sanatorium does not carry out procedures on Saturdays. People still come to get treatment
Svitlana Shynkarova
07.03.2023
Positives
I am very grateful to all the staff. It was really a vacation. A large selection of dishes. Convenient location. I liked the exercises in the pool, treatment, nutrition. The staff is very polite and always helped in all matters. I liked the transfer, everything was clear and on time. Everything is well organized. Thank you all.
Elena Talheimer
05.03.2023
Positives
The hotel is quite big but cozy. Perfect location right next to Kolonade, so drinking your food only takes a few minutes. The food itself is varied and always freshly prepared. Very tasty home cooking. Many Russian-speaking guests (almost all of them) and the staff also speak Russian and Ukrainian. The atmosphere in the hotel is very relaxed and friendly. You feel like you're at home.Negatives
The only negative thing for me was the shortening of the treatment time. The procedures are very short - for example, oxygenation lasted 60 minutes a year ago and now only 20. Massage also only takes 15 minutes. Of all 12 procedures, 2 were taken away for aqua aerobics. So if you have 24 procedures you only get 20 and so on. I wasn't aware of this when I booked.
Ina Borza
04.03.2023
Positives
Very good location, qualified and high-quality service, nice and cozy.
Nikolai Dirksen
28.02.2023
Positives
The location of the sanatorium is near the springs!Negatives
We arrived after 2 pm, our room was not ready yet, we had to wait about an hour for the room to be cleaned. The room was poorly cleaned, there was no towel for 1 person, the bed for the child was not ready. The refrigerator did not work, they promised to fix the problem at the reception, but alas, nothing changed until the end of our addition. Tables are not assigned to vacationers, so each time you have to wait for a seat to become available. The procedures prescribed were cheap and there was little choice. Many procedures were denied to me, probably due to the lack of experienced workers. We took away 2 procedures, replacing them with aqua aerobics, which is not included in the package of procedures. It feels like the service staff was recruited from the street. The baths are not completely filled with water and can only cover half of the torso. The duration of the procedures is minimal, which clearly reduces their effectiveness. The procedures are not timed; as a result, you have to stand in line for 1.5-2 hours to make gas. injections. There was no examination by a doctor, and the blood pressure was not taken. The three of us went into the doctor's office. I would like to note the negligent attitude of the employee at the reception. The doctor did not prescribe gas injections for the child, but she wrote down 3 gas injection procedures on her card. And she prescribed me 2 inhalations on the same day with an interval of 1.5 hours. Not only were 2 procedures taken away from aqua aerobics, but in addition to this, my husband and I were missing 1 more procedure each. Everything had to be controlled. We were in Karlovy Vary 6 times: in Morava and Astoria, we never saw such disgrace anywhere, everything was fine there. This is our first and last time in the Colonade. There was not always hot water in the room. Internet is weak. The cleaning of the rooms was simply disgusting, toilet paper was not replenished, the trash was not always taken out, the bathtub was never cleaned, and there was no need to even talk about the dust on the bedside tables. -
Josef Daitche
27.02.2023
Positives
Very good location.Negatives
Very bad organization. Receptionist Kristina is unfriendly, no advice, no information and is not helpful. Very long waiting times for injection treatment. The swimming pool and sauna are too small for such a large hotel. The service in the dining room was nice, but not trained at all for these tasks, they only spoke Russian and Ukrainian, no other language. Cleanliness in the room was poor, dust and hair everywhere. The Hotel Kolonada is not recommended. We are disappointed 😞
Alexander Schönhals
27.02.2023
Positives
- Sehr gute Lage des Hotels. - Very good location of the hotel.Negatives
- Zu viele Leute für zu wennige Tische. Teilweise muste man warten bis ein Piatz am Tisch frei wird. Man fühlt sich im Restaurant nicht als Gast sonder als Bettler. - Das Hotel ist voll für Russischsprachige Gäste ausgelegt. Als Deutschspachiger Gast kommt man hier nicht durch. Das Personal kann kein Deutsch. - Wir standen mehrmals bis zu 2 Stunden in der Schlange für eine Gasspritze. - Die Organization des Arbeitsablaufs von seiten der Hotelleitung ist Miserabel. - Das Hotel darf auf keinen fall 4**** tragen, höchste 2** sind OK. - There are too many people and too few tables in the Restaurant. Sometimes we had to wait until a seat at the table became available. You don't feel like a guest in a restaurant, you feel like a beggar. - The hotel is fully designed for Russian-speaking guests. If you are a German-speaking guest, you will not be able to find your way around here. The staff does not speak German. - We stood in line for up to 2 hours several times to receive a Gazovog injection. - The organization of the work process on the part of the hotel management is poor. - The hotel is worth no more than 2** .. ..
Reinhold Bachmann
26.02.2023
Positives
Friendly staff. Good locationNegatives
Very poor organization of the treatments. Long queues even when eating. Table salt too small. The food repeats itself constantly. Wellness area also too small for so many guests.
Irina Polotova
26.02.2023