references
Larisa Kaiser
08.11.2022
Negatives
We selected 2 procedures and replaced them with aqua aerobics, which is not included in the package of procedures.
Alexander Benzel
07.11.2022
Positives
The hotel has a very good location.Negatives
We would not recommend the hotel.
Veronika Schmidt
07.11.2022
Negatives
Hotel two stars minus. Staff is completely unfriendly, nothing organized from A to Z. Never again in this hotel...
Evgenij Liss
06.11.2022
Positives
Everything was great, helpful staff, very friendly health workers, super food!!!!!!Answer from Spa Hotel Kolonada
Благодарим Вас за комментарий
Galina Ring
06.11.2022
Positives
Very convenient location, in any direction the center. The food is simple but varied. Purely. The staff is attentive. The hotel is big but everything is in time. Thanks for the rest!
Dimitri Bergen
02.11.2022
Positives
Good food, very pleasant workers during the procedures on the 4th floor and the view from the window of the colonnade is simply classyNegatives
There is little information at the reception; questions are not always answered well. The room is not very clean, the fittings are old
Mykhaylo Esterkin
30.10.2022
Positives
The positives include the high room service and location of the hotelNegatives
The only negative thing that can be attributed is that you pay for 40 medical procedures, but you only get 32 at best, plus the imposed “gift” of 8 aerobics classes, which for some reason are included in the 40. There is simply some kind of fraud here, because the money is for The sanatorium does not return the 8 procedures not received back, although it’s not even a matter of money. In addition, for confirmation of the procedures received, you need to pay an additional 10 eurosAnswer from Spa Hotel Kolonada
Благодарим Вас за комментарий Хотели бы Вас информировать, что наш лечебный пакет состоит из 16 процедур и 4 занятий аквагимнастикой Вы оплачиваете именно 16 процедур а аквагимнастика предоставляется бесплатно С уважением,
Tatiana Diupina
26.10.2022
Positives
The location is excellent, the reception staff are friendly and helpful, the room is clean and tidy. Good quality of provision of Electrical procedures, wonderful nurse Alla, skillfully organizes her work. The duration of the procedures, in our opinion, is underestimated!Negatives
The quality of the procedures is very poor, the medical staff may be late for work, instead of a clean sheet in the bath I was offered a piece of logs, but a clean core! The baths are not completely filled with water and can only cover half of the torso. The duration of the procedures is minimal, which clearly reduces their effectiveness, especially oxygen therapy. The quality of massages and their duration by some specialists are at a low level. The website contains information about the provision of 60 medical procedures and wellness; in fact, 12 procedures have been replaced by water aerobics, which falls under the wellness category. It would be nice to solve the problem with the computer organization of procedures; in our opinion, after each procedure there should be time to rest, if Of course, the sanatorium positions itself as a sanatorium and medical institution!
Larisa Ryskina
26.09.2022
Positives
We rested at the Colonada sanatorium from September 18. We really liked the hotel itself, special thanks to the manager Kristina. The hotel staff works at 5+. The medical facilities are excellent.Negatives
There was a problem with transfers to the hotel, I believe that if force majeure occurs, it is necessary to warn the clients, and not the clients themselves, they should call all the phones and find out what’s going on. There is a big problem with food at the hotel. The hotel OWNER needs to pay BIG attention to this ATTENTION: Unfortunately, if the food does not change, we will not go to this hotel again.
Gabiden Kaiymsultanov
25.09.2022
Positives
Location onlyNegatives
The most important thing is that there is no doctor, he only comes, they stopped doing blood tests and ecg. Medical personnel are not professionals in treating and providing services for procedures. Meals: lunch - only salads and 2 types of soup are given and no second course, and only gray bread is given. Salads are grated separately, carrots, beets and cabbage. Dinner - also does not give white bread. The range of dishes is limited. The restaurant waiters work very poorly. The sanitary condition of the hotel in public areas is poor.
Almash Bedgassilova
16.09.2022
Positives
Karlovy Vary is beautiful as always, lucky with the weather!!!Negatives
This year it seemed to us that there were few procedures, there are not enough medical staff, those that exist are torn between several rooms. The choice of food is also very modest, they save on everything in one word. And most importantly, the doctor did not help when they asked for help.
Bela Ilyayeva
20.07.2022
Positives
First of all, I would like to thank the employees of Sanatoriums.com for their EXCELLENT service. Chat via WhatsApp at any time. The cost is affordable compared to other agencies. Thanks to all the staff.Answer from Spa Hotel Kolonada
Мы Вас очень благодарим и ждем.
Viktor Schmidt
18.07.2022
Positives
Many heartfelt thanks to everyone for the very warm relationship and desire to help on any occasion and question, for good treatment and procedures, special thanks to the kitchen team for pampering us with a variety of dishes, we wish the entire hotel team good health and happiness!Answer from Spa Hotel Kolonada
Спасибо Вам огромное за теплые слова. Будем Вам всегда рады!!!
Alexander Steinbrecher
16.07.2022
Positives
Good afternoon! I would like to thank the entire staff of the Colonada Hotel, all of you are five plus. The kitchen could have been a little better, but still, thank you all very much. I’ll definitely rent a room from you one day. You’re super. Sincerely, Alexander, Uterzein DE.Answer from Spa Hotel Kolonada
Спасибо Вам огромное за теплые слова. Будем Вам всегда рады!!!
Khabrieva Margarita
11.07.2022
Positives
The service is not bad, large, beautiful and cool. The staff are good..Negatives
The room is of an old type, old furniture. View of another building, dark. The food is not varied, the same dishes.. There are queues for procedures.. And the doctor prescribed minimal procedures.
Maria Kosulina
06.07.2022
Positives
Everything was amazing. Thanks to the staff. I recommend to all.Negatives
No negativity.Answer from Spa Hotel Kolonada
Спасибо Вам огромное за теплые слова. Будем Вам всегда рады!!!
Irina Kühn
03.07.2022
Positives
Very nice staff, delicious food, good treatmentsAnswer from Spa Hotel Kolonada
Danke schon
Aleksandr Tashin
03.07.2022
Positives
Very friendly, attentive and caring staff, always ready to help and answer any question. High-quality treatment, tasty and fresh food. Cozy sauna and swimming pool. The hotel is always clean and tidy. I was very pleased with my stay at the Colonada Hotel and hope to stay here in the future. Very convenient location. I'm glad I chose this hotel.Answer from Spa Hotel Kolonada
Благодарим за комментарий
Nadja Melnitschuk
03.07.2022
Positives
Very good central location, very helpful staff,Negatives
With full feeding, the inconvenience of intersecting procedures with the very short opening hours of the restaurant creates unnecessary fuss
Lilli Gomer
25.06.2022
Positives
Helpful and nice staff! Multilingual staff! Applications were very beneficial. Swimming pool: water was a bit cold, jacuzzi was very nice, sauna was very pleasant!Negatives
Applications planned way too late, only at 4 p.m.! 2 days before departure we were advised that we could come earlier. Little space in the sauna!
Svetlana Kagan
22.06.2022
Positives
We rested and were treated for 3 weeks in June 2022. The location is excellent, the medical staff is friendly and professional. Thank you all very much. Special thanks to Christina for her responsiveness to vacationers.Negatives
FOOD. If there are no complaints about breakfast, then I would like more variety for lunch and dinner.Answer from Spa Hotel Kolonada
Спасибо, будем стараться
Павел Гринберг
20.06.2022
Positives
The location of the hotel is excellent. All sources are within easy reach. The staff works great. Olya Anya Sveta. I would especially like to note the work of the head of the Krestina service.Negatives
One huge minus The minus is the food. I have never seen anything like this anywhere. Just a Huge Zero.
Karla Norr
20.06.2022
Positives
Good location, a very nice maid who helped us when we had questionsNegatives
Very unfriendly staff reception, no apparent effort to help us, no one could or wanted to understand German (even though the internet says "German is spoken"), shabby rooms, food ok - but nothing more, we left a day earlier than paid, conclusion : will definitely not recommend this hotel
Elena Eskina
18.06.2022
Positives
Everything is fine, you just need to organize the time of the procedures well so that there are no queues for the massage therapistsAnswer from Spa Hotel Kolonada
Спасибо, будем стараться
Lidia Labkova
13.06.2022
Positives
Many thanks to all the staff. Everyone is very welcoming and friendly. Convenient location to the sources.Negatives
Poor Wi-Fi in the room on the 3rd floor. My husband and I were there from May 15-28, the food was very bad.
Johann Schiebelbein
13.06.2022
Positives
Courtesy of the staff. Hotel location. Efficiency of procedures.Negatives
I wanted there to be a convenient time for the procedures. Improved room cleaning.
VITA KAHAN
13.06.2022
Positives
On a positive note, I can only say that the location of the sanatorium is very good, the staff is also tryingNegatives
The medical facilities are of very average quality, the rooms are not renovated, the food is simply at the lowest level.
Tetiana Kolodiazhna
12.06.2022
Positives
The location of the sanatorium is near the springs, in the city center!Negatives
The first is that the procedures are not timed, but are given one time for all procedures, as a result you have to queue for massages and baths. Secondly, as strange as it may sound, medical procedures are stolen. I had 24, they assigned 20. I contacted the manager, but didn’t pay attention right away, one week of treatment had already passed. The manager said that the missing procedures include: yoga, aerobics, dancing, and these are not medical procedures, but fitness. I went to the sanatorium’s website, and indeed, the so-called important information is listed there so that the treatment procedures include fitness. Third is nutrition. The first week there was nothing on average, and the second week it was absolutely not tasty. Also, the massage therapist was a professional in the first week, the second week he no longer worked in this sanatorium, and those girls who did the massage were absolutely not massage therapists. I write this because I know how professionals do massage. In the pool you have to beg to turn on the cascade and counterflow.
Ida Duvanov
12.06.2022