references
Natalja Kirsch
27.07.2020
Negatives
Nothing is organized, it’s dirty, the staff seems to be from the street or temporary, they seem to have no idea about cleanliness and sanitation... and we could go on.
Answer from Spa-Hotel Ostende
Уважаемая фрау Natalia Kirsch, спасибо Вам за отзыв и оценку персонала В будущем учтём Ваши претензии Надеемся вновь увидеть Вас в нашем отеле Директор отеля и персонал Вас ждёт у себя вновь
Natalii Makiievska
29.03.2020
Positives
Excellent quality food. Thank you very much to the cook and waiters. Thank you for cleaning the rooms daily. The hotel management quickly responds to all questions.Negatives
Lack of quality of treatment, not enough medical staff. I would like to have more thermal water procedures, but for obvious reasons this is not possible in Ostende. We knew it. Sagging mattresses - we recommend updating the mattresses.Answer from Spa-Hotel Ostende
Уважаемая пани Natalii Makiievska, Спасибо Вам за Ваш отзыв и оценки, которые Вы нам поставили. Что касается матраса, надеемся на следующий год сможем обновить. Надеюсь вы приедете снова. Директор отеля, Моника
Viktoriia Voitova
29.03.2020
Positives
1. The rooms correspond to the description on the website. 2. Very attentive staff. 3. Room cleaning - every day We were pleased with our stay at the hotel.Negatives
1.The underwater massage stated in the description is not available. 2. Sagging mattress on the bed.Answer from Spa-Hotel Ostende
Уважаемая пани Viktoriia Voitova, Спасибо Вам за Ваш отзыв и высокую оценку питания, персонала. Извините, подводного массажа у нас уже нет. Что касается матраса, надеемся на следующий год сможем обновить. Надеюсь вы приедете снова. Директор отеля, Моника
Olga Kovalchuk
12.03.2020
Positives
Intimate, cozy, well located hotel. Extremely friendly attitude of the sanatorium staff towards guests. Mrs. Karina performs procedures at a high professional level. The chef's skill is beyond praise; the dishes are never repeated. The room is clean and comfortable. Special thanks to Mr. Tomas and Mrs. Natasha for their responsiveness and hospitality. I will be happy to come to the hotel again. Thank you for an unclouded vacation and great recovery!Answer from Spa-Hotel Ostende
Уважаемая пани Olga Kovalchuk, Спасибо Вам за Ваш отзыв и высокие оценки. Надеюсь вы приедете снова. Директор отеля, Моника
Tsybuliak Valentyna
02.03.2020
Positives
Everything is just Super! The friendly attitude of the entire team, the cleanliness, comfort, location of the sanatorium gives a great mood! Thank you very much for the excellent treatment! I especially want to mention the head nurse Karinochka! As an intelligent and excellent specialist, she is also a positive person who gives a lot of positive feedback to the treatment energy and mood! The food in Ostend is like in the best houses in Paris! The food is varied! Very tasty, and the portions for lunch and dinner are the same as for two! The polite attitude of the waiters Natasha and Stefan is worthy of praise! The team speaks Russian, Chinese and German! I recommend it to everyone, and we choose only Ostend in the future! You won’t regret it! We have been receiving treatment in Karlovy Vary for 16 years!Negatives
Not found!!!Answer from Spa-Hotel Ostende
Уважаемая пани Olga Kovalchuk, Спасибо Вам за Ваш отзыв и высокие оценки. Приезжайте, конечно, снова, мы Вам очень рады. Директор отеля, Моника
OLGA BONDARENKO
01.03.2020
Positives
The accommodation is excellent. Cleaning is also excellent. Every day the maids dusted and vacuumed. Excellent food. Many thanks to the cook. There was always a large selection of fruits for breakfast and dinner. For lunch and dinner a variety of salads. Very tasty soups. Nurse Karina is always friendly and attentive. I really liked the way she gave gas injections.Negatives
My only wish (this is not even a minus) is to expand the list of procedures. I didn’t want carbon dioxide and pearl baths.Answer from Spa-Hotel Ostende
Уважаемая пани Olga Bondarenko, благодарим за Ваш отзыв и высокие оценки. В будущем планируем расширить перечень процедур. С нетерпением ждём Вас в нашем отеле вновь Директор Моника
Ирина Сеничкина
26.02.2020
Positives
Everything is very good, this is not the first time I have vacationed in Ostend. The only thing I wanted to point out is that it is very difficult for one nurse to perform all the procedures; previously there were two, which is very convenient for both workers and vacationers. Now Karina serves everyone alone, writing the entire schedule of procedures manually. It used to be on the computer. Nowadays this is not clear; you cannot save on this. You may lose vacationers. The food is of course beyond praise.Negatives
The Endo-Waco device never worked. But in general, in order to maintain the level of the hotel and attract vacationers, you need, of course, to monitor its condition.
Kristine Roch
23.02.2020
Positives
Everything was wonderful. The room, service and treatments worked perfectly. And the food was always freshly cooked and tasted great. Many thanks to the team.
Vladimir Meilehh
17.02.2020
Positives
Hotel is perfectly placed on central promenade. Everything easily accessible. Overall, we have only had positive experiences with this spa hotel and can only recommend it.
vladimir ponomarev
13.02.2020
Positives
I liked everything, the hotel is nice, quiet and peaceful, excellent service in the restaurant, diet food for five plus, the room was cleaned dailyNegatives
no kettle in the room.
Maxim Bristot
12.02.2020
Positives
The hotel is located next to the springs, in the center of the resort area. The hotel is small, no fuss, cozy. The quality of food is excellent - many thanks to the chef and waiters. Polite and attentive staff. Room cleaning is high quality, every day. Good value for money.Negatives
The room requires urgent maintenance: a collapsed mattress, old pillows, half the light bulbs do not work (they were simply burnt out), there was no pillowcase on one of the extra pillows.
Vladimir Dotsenko
23.01.2020
Positives
We are going for the second year in a row, comfortable accommodation, spacious rooms, delicious food in the restaurant, our own medical facilityNegatives
Some of the devices that are nevertheless prescribed for some reason do not work: vacuum massage and lymphatic drainage. There is a feeling that this year they began to save on treatment.
Надежда Автономова
21.01.2020
Positives
This is the second time we have stayed at this spa hotel, we think we will come again. Cozy, calm. The staff is friendly, the treatment is good. The buffet seemed a bit sparse, but we weren’t hungry😏
Arkady Talyzin
19.01.2020
Positives
The kitchen and restaurant work great. Many thanks to Natalia and Stefan. And of course the chefs.Negatives
The rooms are old. The sofa is broken. In two weeks, the bed linen was changed twice, the first time exactly a week later. Cleaning is just a song. The truth is very sad. We did not see the vacuum cleaner. A pair of slippers were not taken out of the packaging, so they were “confiscated” after 3 days. The massage is a pat on the butt. My granddaughter does better. It's a shame that the hotel was brought to this state. What 4 stars, one will be too many.
Waldemar Seifert
03.01.2020
Positives
New Year's Eve dinner and celebration were OUTSTANDING!!!!!Negatives
No parking spaces.
ЕЛЕНА ЖУРИНА
22.12.2019
Positives
I think that it is not entirely correct to evaluate sanatoriums in Karlovy Vary in the same way as hotels. In recent years, we come for a few days, and settle in a sanatorium for weeks. Therefore, my main assessment is: “like home.” Everything felt like home here! And you always want to return home! Happy Christmas to the entire team!Negatives
All problems were quickly resolved.
Alexander Schlegel
18.12.2019
Positives
peace and quiet, you can get some sleep, the scheduling of visiting procedures is very convenientNegatives
half of the procedures did not work food little choice cleaning is not up to par massage is not professional I can do it and I was patted on the ass and my neck was bruised it was Valera the second Vitaly runs around for 20 minutes and massages with one hand there is no parking when it rains in the rooms in the courtyard it is not possible to open the windows loud noise of falling water
Наталия Бердник
08.12.2019
Positives
The best thing about the resort is the wellness center
Ольга Застенская
05.12.2019
Positives
Everything corresponds to the description of the sanatorium on the website. The atmosphere is calm, there are few residents, the staff is small, but very friendly. I really liked the service during the procedures. The food is good, tasty, varied. But there is no variety of procedures: no carbon dioxide baths, underwater massage, etc. If you want to relax peacefully with a minimum of procedures, you can go. But intensive treatment is not in Ostend.
Tatiana Vlodarchik
29.11.2019
Positives
Thank you Sanatoriumc.com! Good price in a good sanatorium - relative to the price!. The food is very tasty. The rest needs work! Wonderful, free excursion to Prague!!!
Марат Якупов
26.11.2019
Positives
Great job by the receptionist. I would like to mention Eva and Vitaly. Excellent cuisine and the work of its staff.Negatives
Room cleaning could be better. Upon entering the room there were burnt out lamps, which we reported, but within a week everything remained unchanged
Лариса Янгелова
24.11.2019
Positives
Friendly atmosphere, caring attitude of all staff members (in the restaurant, in the balneocenter, technical staff) Additional paid cosmetology services are provided.Negatives
Half of the stated procedures on the website are not carried out, the equipment does not work according to the procedures prescribed by the doctor, and the cleaning of the rooms is not of sufficient quality.
Igor Kaulko
22.11.2019
Positives
Nice hotel, delicious food, good basic procedures, friendly and diligent staff! We will be glad to come again!
Екатерина Бараш
21.11.2019
Positives
This is my first time vacationing in Ostend, I read reviews before, but decided to take a risk. The location of the hotel is excellent, the windows overlook the courtyard, it was very quiet. The staff is friendly, welcoming, and will help if necessary. I had a double room, the bed was comfortable, the room was warm, there was a refrigerator, it would have been great if there had been a kettle. The room is spacious, decorated in a classic style. The furniture is not old. Cleaning every day, change of towels too. Bed linen was changed once. There is a robe and slippers. The food is excellent, buffet breakfast (there is always hot food, lots of fruit!, porridge), lunch and dinner, custom menu - fish is available every day. Everything was very tasty, I liked that there was a large selection of fruits for breakfast and dinner. Regarding treatment, the doctor examined me the next day in the morning and prescribed procedures and water. Our recipes are not accepted in the Czech Republic, they have switched to an electronic system. However, they refused to prescribe us, the doctor sent us to the gastrocenter, it turned out there it was a paid service of 200 CZK per prescription. The pharmacy said that they write out prescriptions in hotels, but for some reason they don’t in Ostend. There are approximately 4 procedures per day from morning to 15-16 days. Works 2 people, a nurse and a massage therapist. The schedule is given two days in advance. Overall ok. The massage is good. There are gas injections, the only thing is to immediately discuss with your doctor where to give them. If a spin is indicated on the Card, then only the spin will be done. All the procedures described on the official website for body and beauty do not function, as I understand, there is no person to work on them. However, since November, the Hotel Ostend has entered into an agreement with the biologique recherche beauty salon. The hotel has different prices for procedures, and Diagnostics is free. A very nice specialist works there. Overall, I liked it! Thank you !
Elsa Airich
18.11.2019
Positives
We liked everything, next time we will come for a longer stay. Massage, baths, injections - I liked everything!
Alla Akulova
17.11.2019
Positives
We rested from November 4 to 14 in Kalovy Vary at the Ostend hotel, it’s convenient to book through the Sanatoriums website, because this site gives objective, professional information and what’s important is that you pay for the hotel upon arrival and the site’s transfer is convenient and the excursion to Prague with a professional guide was wonderful, and even as a gift from the site. The hotel is very conveniently located - springs, mountain trails, a geyser nearby. The hotel itself is clean, small, cozy, homely atmosphere - everyone knows each other, communicates, shares impressions, the room can not be locked, cleaning every day, bathrobes were changed 2 times in 10 days . The restaurant is small, cozy, there are no assigned seats, the food is fresh, breakfast is buffet, there was always enough food, a large selection of fruits, and what is important, they don’t force dinner, but you can choose lunch, it’s very convenient, in the evening we had dinner in different restaurants in the city, and the second moment - tea, water for lunch and dinner for free (although many hotels provide it for money). For lunch you choose a main course from the menu (4 options of dishes), we ordered fish - it’s always fresh, tasty and different!!! Often I didn’t even want to have dinner in the evening!!! The owner of the hotel, Mrs. Monika, always fulfills requests and wishes. The Doctor held a full appointment on the very first day of our arrival and made appointments on water and procedures professionally. And we were also given a two-room deluxe room on the 7th floor as a gift, although we booked a regular room for two, but since we indicated in the letter that we would only be satisfied with a room with twin beds, we were with a friend, such a room was not available and in the end we lived in better conditions for the same money!!! The hotel has its own treatment department and it is very convenient - you go down to the procedures in a robe, and there were 4 of them a day. I liked the gas injections, dry gas bag, mud procedures and massage, and Vitaly does it well and he helped me figure it out in many ways at first, thanks to him. and Valery does a very good massage. The water is really healing - I forgot about my stomach problems on the third day!!! Beauty around, cleanliness, mountains, nature, the Tepla River, clean air and water from the tap, we walked a lot along mountain paths, climbed the mountain in trailers and climbed the Diana Tower.... and what a beauty, an amazing panorama!!! !!!!!Negatives
There was some negativity - a female Czech manager worked unprofessionally, she mixed up my assignments and several other people, and for the first three or four days I had to sort it out and get my procedures done, but she was fired and nurse Pani Karina was hired in her place and she fixed everything right away.
Ирина Островская
31.10.2019
Positives
For the first time in August 2019, I vacationed at the Ostende Hotel. I liked the pretty good food, the small number of vacationers, the very friendly head nurse Ivo, who smoothed out all the unpleasant moments.Negatives
I have been vacationing in Karlovy Vary for many years, somewhere since 2010-11. For the first time I found myself in a hotel where the guest is greeted in an untidy lobby: tables are piled on top of each other near the stairs, chairs and plastic boxes are on top, the walls are shabby. You enter a large and once beautiful room and see tattered, stained walls, scratched and uncleaned furniture, a bed covered with a clean sheet with a large hole under the pillow. The maids speak neither Russian nor English, only Czech and have difficulty understanding the guest. The medical facilities are very scarce. In a word, this is not only not 4*, but also without * at all. Unfortunately, for the first time, the holiday was spoiled by the rudeness of the manager and the neglect of the hotel. It’s a pity, because we don’t allocate much time for treatment and rest, and every day is precious. I never thought that sanatoriums would offer me such a dubious vacation.
Татьяна Егорова
31.10.2019
Positives
There is only one plus - good foodNegatives
The room is large, but they cleaned it once a week, there are cobwebs hanging in the corners, there are spiders in the room. The procedures are poorly organized: the baths are in a cold room, I caught a cold and other guests were also sick; There is also a long line for gas injections, you can sit in the lobby for 2 hours, the mud is cold, paraffin too. I didn’t like it.Answer from Spa-Hotel Ostende
Уважаемая госпожа Татьяна! Нам очень жаль, что Вам у нас не понравилось. Но что касается уборки, убирают каждый день, проблема возникла из-за того, что когда оставляете карточку "не беспокоить" на целый день, горничные в это время не могут убирать. А вечером очень сложно проводить уборку, пока вы на прогулке. У нас каждый день ведутся записи, где и когда было убрано, к сожалению в Вашей комнате почти каждый день висела табличка "не беспокоить". Что касается лечения и уколов, это правда, были очереди, поскольку мы как раз меняли персонал в этот период. Нам очень жаль что так произошло, все уже налажено так. как нужно, по часам, а уколы каждый день в течении всего дня, так то очереди уже нет. Надеемся увидеть Вас снова в нашем отеле