references
Positives
The doctor is good and attentive. The restaurant provided quite good and varied food, the staff is friendly and helpful. Ärztin ist sehr aufmerksam, Restaurant ist gut, Hotelpersonal hilfsbereit und freundlich. Hotellage ist perfekt, Fensterblick soll auf Straßenseite sein, dann ist schön (602, 701, 402 etc)Negatives
1. Zimmer war durchgeraucht (504) The first room (504) was smoked Gott sei dank habe ich ein anderes bekommen Thank God they changed without problems 2. Zimmer (405) war düster, Fensterblick auf Hotelrestaurant, auch Beleuchtung nur von dort. Baustelle, Lärm, kaputte Spülknopf Und Papierhalter im WC The second room (405) was gloomy, overlooking the hotel restaurant. It was also illuminated by him. Construction site nearby, constant noise (can't be heard from the other room). The drain button and the paper holder are broken 3. Zimmer (702) gegen einen kleinen Aufpreis war schon besser, komisches Geruch konnte ich beseitigen indem ich die Fenster offen gehalten. Jalousien kaputt, Lampe im Bad kaputt. The third room (702) was better for a small extra charge, with a view of the Pupp Hotel and the mountain. The strange smell was eliminated by constantly opening the window. The blinds in the room are broken, one lamp in the bathroom is not on. The massage therapist Vitaly is very lively, energetic and active. But he is not a massage therapist, he has no idea about massage. But kind, courteous. (I am a doctor and massage therapist with 25 years of experience, I can evaluate)
Negatives
NoAnswer from Spa-Hotel Ostende
Уважаемый Йосеф , благодарим вас за вашу оценку . С уважением Monika Makkiehová, директор отеля .
Positives
This was my eighth time at the resort itself, and this consistency reflects the consistently high quality of service, culture and aesthetics. This was my first time at this sanatorium. Everything suited me. The price/quality ratio is more than acceptable. The location, placement and work of the staff received the highest marks, but the rest can and should be worked on.Negatives
NoAnswer from Spa-Hotel Ostende
Уважаемая госпожа Менавария , благодарим вас за позитивный отзыв . С уважением Monika Makkiehová, директор отеля
Positives
Excellent location of the hotel, wonderful room with everything you need. Friendly and attentive staff.Negatives
I was at the hotel not at the best time for it and for everyone staying in it. The complete absence of medical staff brought some nervousness into my stay at this wonderful resort. We must pay tribute to Mrs. Monica, who tried to somehow resolve this situation so that we could all receive procedures. And a lot has already been written about cleaning here - nothing has changed. I really hope that everything will work out and we will have the pleasure of returning to this hotel again.Answer from Spa-Hotel Ostende
Уважаемая госпожа Дудорова , благодарим вас за ваш отзыв . Мы сожалеем , что возникла данная ситуация с медперсоналом , которая на данный момент уже решилась . Обещаем улучшить качество уборки к следующему вашему приезду , и исправить все минусы . с Уважением Монника .
Positives
Large cozy rooms, comfortable beds, good cleaning. Very good food - varied, tasty, large selection. Doctor Olesya Kovach is attentive, listens to all complaints and wishes, and recommends procedures knowledgeably.Negatives
Unfortunately, during my vacation, the entire staff of the medical department quit. Temporary employees arrived. I hope that everything will get better with time. In 2 weeks the elevator broke down four times. Very bad massage. Lasts 10 minutes and the quality is zero. After 2 sessions I asked to change to other procedures.Answer from Spa-Hotel Ostende
Уважаемая госпожа Ермакова, Мы приносим свои извинения за ситуацию в отеле, когда не было медицинского персонала, а также за ломающийся лифт. Ситуация у нас уже решена, даже массажиста мы поменяли. Сейчас все очень довольны нашим молодым массажистом. Надеемся, что следующий Ваш визит будет без проблем и примите мои извинения за отель. В качестве бонуса, обещаем Вам в подарок 3 сеанса массажа. С уважением, Monika Makkiehová, директор
Positives
excellent location of the sanatorium. Excellent food. Many thanks to Natalia and Stefan.Negatives
The quality of cleaning leaves much to be desired, not only in the rooms, but also in the treatment rooms.Answer from Spa-Hotel Ostende
Уважаемая госпожа Реброва, Спасибо Вам за Вашу прекрасную оценку относительно нашего отеля по-поводу питания и персонала в ресторане. Я очень рада, что наш персонал к Вам так хорошо относился. Что касается уборки, уже вернулась наша дежурная из больничного, надеюсь будет все в порядке и мы Вас снова увидем в нашем отеле. Обещаем Вам в качестве бонуса билеты в наш прекрасный театр на концерт или балет С уважением, Monika Makkiehová, директор
Positives
The treatment at the Ostend Spa Hotel is good. Attentive and professional team. The accommodation is simply magnificent, there are no other words. And the food was excellent, varied, i.e. it was possible to replace dinner with lunch, choose a diet if the main courses were not suitable, and the choice of food, especially for breakfast, was very varied. The hotel staff does an excellent job: attentive, always ready to help solve any problems that arise. I especially want to mention Dmitry, Natasha and Stefan. The excellent location and friendliness of the staff create a great mood and a desire to stay again. Thank you for everything they did for us at Ostend.Answer from Spa-Hotel Ostende
Уважаемая госпожа Слушин! Большое Вам спасибо за вашу оценку нашего отеля и песонала. Желаем Вам удачи и до встречи в нашем отеле С уважением, Monika Makkiehová, директор
Positives
The hotel is conveniently located The room is spacious and comfortable The food is high qualityNegatives
Very weak massage Cleaning leaves much to be desired They haven’t vacuumed the room even once in 10 days They forget to put shower gelAnswer from Spa-Hotel Ostende
Уважаемая госпожа Макарова! Спасибо Вам за Вашу рецензию касательно нашего отеля. Приносим свои извинения если уборка не была достаточно хорошей, мы постараемся чтобы такое не повторилось, на период Вашего проживания просто дежурная по уборке в это время болела, поэтому сейчас все налажено как надо. Что касается массажа, мы поменяли массажиста и нынешним сотрудников все очень довольны! Будем рады, видеть Вас в нашем отеле снова, в качестве подарка, обещаем презентовать на 3 массажа больше! С уважением, Monika Makkiehová, директор
Positives
The hotel is located, in our opinion, ideally. A short and short walk to the springs (5-6 minutes at a walking pace) does not harm in any way. The staff is attentive and responsive. Always ready to help. The medical staff is beyond praise. Iva and Arthur are high-level professionals, always ready to help with advice on procedures. The execution of procedures is beyond praise. The food is excellent both in quality and quantity. The menu can be adjusted to suit your taste.Negatives
We didn't find any negative things during our stay at the hotel. The hotel has changed owner. What will happen next? God knows.Positives
I really liked the attentive attitude of the staff. Thank you! Everything is great, except for the small number of baths.Negatives
I wish the SPA HOTEL provided the opportunity to take more bathsPositives
At the Ostendo sanatorium, all the staff work with their souls. Thanks to Iva and Arthur for their professionalism and attentiveness in organizing the treatment. We also positively evaluate the work of the cooks, Natalia and Stefan, in organizing catering and a favorable relaxation atmosphere. The location of the hotel is one of the hotel's greatest advantages. Thank you to the website sanatoriums.com for your help in organizing your vacation. Basically, all information about hotels is presented objectively. And seeing the strengths or weaknesses of rest and treatment is the decision of the vacationers 😉Negatives
The hotel rooms are not new, so there are some flaws. I wanted to get more competent advice from a doctor. The work of massage therapists is probably not the strongest aspect of Karlovy Vary treatment, and the hotel is no exception to this.Positives
We thank the staff for organizing our stay! Cozy, quiet, clean, comfortable. The hotel has a strong three stars, apparently due to the solid façade of the building and the good location on the main street, the hotel was given four. I would like to write my gratitude to Ivanna, a nurse, a wonderful woman and a sensitive specialist. Our room was cleaned on time and thoroughly, the maid was smart.Negatives
We were slightly annoyed by the insufficient lighting in the room; we wanted to ask to replace the light bulbs, but we thought it was for the sake of saving money and just accepted it.Positives
Great locationNegatives
Not professional treatment. Hot mud placed on the kidneys. HORRIBLE FOOD.. Treatment of the staff..Answer from Spa-Hotel Ostende
Уважаемая Lilia Peisakhov , благодарим вас за оставленный отзыв . Хотелось бы отметить пару моментов : В нашей клинике работают люди , знающие свое дело, которые добросовестно выполняют свою работу ( Положенная грязь на Поясницу , должна быть горячей , иначе эффект будет нулевой ) . Среди остальных гостей , проживающих вместе с вами в отеле , мы не получили каких либо жалоб на питание, тем более каждый выбирает себе сам, что будет на обед и ужин. Персонал в нашем отеле дружественный и гостеприимный , и делает все , что бы нашим гостям было комфортно. Нам очень жаль , что ваши ожидания не оправдались .
Positives
Everything is very good, the staff is very attentive and friendly. Health to them all!!!!Negatives
Portions in the dining room are very large. The kilos are piling on quickly...Positives
The hotel is cozy. The staff is friendly. The work of the restaurant and spa staff is beyond praise: attention, care, positive emotions.Negatives
In my opinion, rooms 301 and 304, whose window sills are level with the roof of the second floor, should not be occupied by long-term guests. It feels like you are in a stone bag. Thanks to the hotel managers who corrected the situation.Positives
Hotel location. Calm, quiet accommodation. Attentive and responsive doctor at the reception. Procedures in full and in accordance with health requests. Thanks to the medical staff. Special thanks to all the staff of the kitchen-dining room (restaurant). The food is varied, tasty, beautifully presented. Good-natured waiters. We rested and healed well.Negatives
These are not even disadvantages of staying at the hotel, because... I was resting and everything was fine, but rather wishes to the managers. Cleaning is done poorly (or not at all). The towels are old, sometimes very old. And there must be scales (I’m not talking about every room, although the hotel positions itself as 4*) in the medical department.Answer from Spa-Hotel Ostende
Спасибо, Светлана, за ваш отзыв и за то, что выбрали отель Остенде. Рады, что Ваш отдых прошел положительно. Мы учитываем все пожелания и замечания наших клиентов и к следующему вашему визиту улучшим наш сервис!
Positives
I really liked the hotel, it’s cozy, quiet. The cook cooks delicious food! And the service is excellent. The dishes are hot, the pastries are fresh and tasty. The medical staff works harmoniously, all procedures are exactly on schedule.Negatives
But the cleaning is superficial, the dust is not wiped off, the carpeting is poorly cleaned, the linen was changed only on the 5th day as a reminder! And I also didn’t like that the procedure time was short: 20 minutes instead of 30, in particular lymphatic drainage and mud applications.Answer from Spa-Hotel Ostende
Добрый день, уважаемая Наталья Луур! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы проведем беседу с нашим персоналом и сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Positives
Very friendly staff.Negatives
Early check-out from the hotelPositives
Thank you very much for all the booking and accommodation services! Many thanks to the responsive and attentive staff of the spa hotel and this website, who promptly and accurately helped resolve all the issues that arose! We wish prosperity to the site, the company and the employees who treat their business and clients with care and respect!! With gratitude and respect, T Zhakova, T StreltsovaPositives
Paid body contouring procedures really help! Thanks Arthur! I would also like to express my gratitude to Iva, Stefan and Natalya, who always tried to cheer up the guests and responded to all requests.Negatives
This is not our first time in Karlovy Vary. We expected more from this hotel! The staff is trying hard, but you can feel the savings in everything! There are no dry rations if you go on an excursion. Diet meals were not always suitable for diabetics. Often the food was over-salted. There are not enough medical staff, so baths are not prescribed. No massage! There is no information on the website that weight correction procedures come at an additional cost. My conclusion is that it is better to live in another hotel and go for additional procedures in Ostend.Answer from Spa-Hotel Ostende
Уважаемая Марина Андросова! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили.
Positives
The hotel is located within walking distance from the springs. Responsive and friendly staff, especially in the medical department (the completed field in the “staff” column applies only to cleaning the premises). The food is generally good; the menu is quite varied. It is possible to pre-order dishes for the next day (2 options for lunch and 2 for dinner).Negatives
I think that 3 stars is quite enough for this hotel. The treatment rooms are small - mostly divided into two parts by a screen for different procedures (it is not always comfortable when you have to undress). There is only one bath, so prescribing water procedures is problematic (for example, I was not prescribed more than one water procedure). There is no Charcot shower. The duration of oxygen therapy is 20 minutes (in some sanatoriums - 1 hour). Regarding cleaning, there were two cases when towels placed on the floor for replacement were hung on the heated towel rail instead. The administration later made excuses that this was a temporary cleaner, etc. The room was cleaned very quickly - it mainly came down to cleaning the bathroom. It seemed like the vacuum cleaner was being carried around just for show. Sometimes the beds weren't even made. There was no trash can in the room - you had to collect the trash in a plastic bag and take it outside (in the toilet there was a small bucket with a lid, which was quite inconvenient to use). The room had a refrigerator, which was most likely previously used as a minibar. During my two weeks of stay, I still didn’t understand whether it was working or not. There is only one key for the door lock, which is not always convenient when two people have different procedures. And lastly, on the third day in the afternoon, my wife’s brooch disappeared. We were out of the hotel and the room was closed. There was no point in declaring this, because... They themselves left the brooch in a visible place. During the remaining time, nothing else was missing, but an unpleasant aftertaste remained.Answer from Spa-Hotel Ostende
Уважаемый Владимир ! Благодарим вас за оставленный отзыв . Позвольте прояснить пару моментов , нюансы с уборкой и вправду были , но после этого администратор отеля , каждый день интересовался у вас , на счет вашего пребывания , на , что вы никаких жалоб не предъявляли. Касательно броши , очень неприятная ситуация . Вы утверждаете , что она пропала на 3й день , вашего пребывания , но вы не посчитали нужным сообщить администрации отеля о данном инциденте , лишая нас возможности выяснить, истинную причину пропажи. ( потеря или кража ) . Мы учитываем все ваши замечания и стараемся улучшить работу нашего отеля . Нам искренне жаль , что вас разочаровали . С уважением и желаю вам хорошего дня Дмитрий Близнюк Менеджер по продажам и маркетингу SPA Hotel Ostende
Positives
Lived in March 2019. We really enjoyed. Excellent room, beautiful, comfortable furniture. In the room you feel like home. The room is thoroughly cleaned every day, the linen is clean and fresh. The staff is friendly and welcoming. They carry out their duties professionally and without excessive formality. We felt like we were among good friends. I would especially like to note the professionalism and warm attitude towards patients of the medical staff: Arthur, Iva and the skill of the massage therapist. Food: No complaints. The waiters are friendly and attentive to the guests. The dishes are quite varied and taste like homemade food. The dining room is clean, the tables are well set.Negatives
The head physician left a negative impression. An absolutely formal attitude towards patients, the appointment time was not defined, there was no examination as such. The appointment was held only on the second day after lunch at 16:30. The doctor does not delve into the problems and wishes of the clients. Her duties are performed more efficiently by nurse Iva, and this makes up for the lack of appointments with the doctor.Answer from Spa-Hotel Ostende
Добрый день, уважаемый Robert Maser! Благодарим Вас за оставленный отзыв. Рады, что в целом у Вас сложилось положительное впечатление от пребывания в отеле. Хотим Вас заверить, что главврач является ведущим специалистом в области медицины и мы слышали только положительные отклики о ее работе. Мы учли все Ваши замечания и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили. Надеемся увидеть Вас снова в нашем отеле!
Positives
Everything is excellent, treatment, nutrition are at an excellent level. This is not the first time in Ostend.Negatives
NoPositives
The location is good, the rooms are good. The food is mediocre, the range of dishes is small.Negatives
Much that has been written about treatment is lies! In particular, there are no procedures that are described on the site! Specify the procedures you would like to receive. The staff is a B! We expected more! This is the fifth time in Karlovy Vary, the assessment is real!Answer from Spa-Hotel Ostende
Уважаемый Ibragim Askerov Хочу обратить ваше внимание , что все процедуры осуществляются по предписанию доктора , к каждому человеку идет индивидуальный подход , назначается специальный курс , который не может вмещать в себя все процедуры , описанные на сайте отеля . Также хочу отметить , что в каждом отеле существует стандартная база лечения ( зависит о специализации отеля ), и углубленная которая идет уже за доплату . Всю эту информацию можно получить , предварительно связавшись с отелем. Мы очень сожалеем , что не оправдали ваших ожиданий