references
Александра Антонова
22.11.2015
Positives
Great location. The room is spacious, bright with a view of the Tepla River. Three Russian-language TV channels, WiFi in the room. Excellent medical base. Very responsive medical staff. They try to satisfy the guest's needs regarding the time required to complete the procedures. Excellent dietary cuisine. Wonderful restaurant staff. Essentially a homely environment due to its compactness. I was touched by the attitude of the hotel management towards the guests. All wishes were taken into account immediately. When leaving for excursions, you are given a ration, and upon arrival - a luxurious dinner in your room. There is a great desire to no longer look for new options. I just want to come here and relax with pleasure.Negatives
Liked everything.
GALINA SHAFRANSKAIA
13.11.2015
Positives
Small, cozy, calm. The rooms are well renovated, high quality new furniture. The staff is polite. Everyone speaks Russian. The cook is very good. The cuisine is delicious and varied. Hello and best wishes to the waiters Stefan and Natasha. beginning of October 2015 room 503Negatives
No
Andriy Pavlyuk
31.10.2015
Positives
There is that indescribable charm of home comfort that can be felt in everything!!!
VERA PRIKHODKO
27.09.2015
Positives
I stayed at the hotel from September 14 to 25 in a double room. The room was very comfortable, large, quiet and very comfortable. Towels were changed every day, bed linen was changed frequently. There are robes and slippers. The treatment was a pleasure. The doctor prescribed the procedures competently, the time for the procedures was very convenient, I had time to go for walks and go on excursions. The food in the restaurant is at a fairly high level, almost everything was very tasty and varied. Since I had half board, I could choose every day whether to take lunch or dinner. On the day when I left early for an excursion, I had breakfast individually much earlier than the set time, and when I returned to the hotel late in the evening, dinner was waiting for me in my room, carefully left by the restaurant workers. The work of the hotel staff (at the reception, and the maids, and in the hospital, and in the restaurant) is beyond praise; any wish was fulfilled immediately. The hotel staff is its greatest asset. The location of the hotel turned out to be very convenient for me personally.Negatives
By and large, there is no negative, the lights in the hotel went out several times, and once all the electrical appliances in the room did not work, but this was quickly corrected, apparently the hotel had problems with the electrical wiring.
Лобанова Тамара
21.09.2015
Positives
In September 2015, my husband and I vacationed in the Ostend sanatorium. Indications for treatment were diseases of the gastrointestinal tract and musculoskeletal system. I would like to note the very high qualifications of Elena’s doctor, who ordered an additional examination for her husband, made the correct diagnosis and prescribed appropriate treatment. 4 days after the procedures, my husband felt much better. The entire medical staff works very harmoniously, everyone is attentive and carefully performs their duties. I really liked the food: we took half board. Everything was prepared very tasty, service was quick. If necessary, you can take lunch instead of dinner. The rooms were clean, cleaned and towels changed daily. I liked everything very much. Thanks to mineral water, therapeutic procedures and the sincere attitude of all the hotel staff, we felt that our health had improved during our 2-week stay. We found no shortcomings in the hotel. We would like to return to this hotel again.
Валентина Тобольская
08.09.2015
Positives
The hotel has a good location, I walked to the springs in about 4 minutes, and leisurely. We were provided with a comfortable room, quiet, and the maid did a good job of cleaning. I liked the food, the waiters provide excellent service and the entire staff is great.
Rogovoy Svetlana
14.07.2015
Positives
We express our sincere gratitude for organizing our holiday. How hospitably Tomas greeted us at the reception. At any moment we could contact him even with a question that went beyond the scope of service. Everything was at the highest intelligent level: a flexible schedule of procedures (it was always possible to agree on a convenient time with understanding) and their high-quality implementation. The procedures were intelligently prescribed by Dr. Elena. the administrator and nurse Larisa, together with the masseuse Sonya and nurse Mili, made our treatment a complete pleasure. And how tasty and varied they fed us! The restaurant menu at the Ostend hotel can compete with famous restaurants in Prague. How warmly waiters Natasha and Stefan served us. And cleanliness, everything is licked clean. Thank you again for a wonderful stay and treatment. Look out for us next year. Sincerely, Svetlana and Alexander.Negatives
I would like air conditioning in the rooms and a swimming pool. But this is a question for the hotel owners.
Марина Дворская
08.07.2015
Positives
the hotel met our expectations, for which many thanks to the staff, everyone works well. special thanks to the cook who always fed us delicious food.
Лариса Катионова
07.06.2015
Positives
Good location, close to sources, and not in a noisy place. The treatment is very decent, good price for the hotel.
Виктор Решетников
10.05.2015
Positives
Good service, well-organized food, proximity to springs, beautiful view from the window
IRINA ZAMANOVA
17.03.2015
Positives
Everything is fine. I'll definitely be back next year.
Виктория Сикорская
05.03.2015
Positives
The procedures that were carried out in Ostend and good weight loss programs helped me a lot. plus the mineral water did its job, I feel much better, so I’m completely satisfied with my stay at the resortNegatives
increase the range of dietary dishes
Петр Проценко
20.02.2015
Positives
The hotel deserves a positive rating, primarily for the work of the staff and the quality of procedures. we liked it, we are satisfied.
Константин Веселов
01.02.2015
Positives
Diligent staff, the hotel is well maintained, everything is clean, the food is good.
Ольга Малиновская
27.10.2014
Positives
I liked the location of the hotel, it was a relatively quiet place, close to the springs, I had a good restNegatives
have not noticed
Людмила Никонорова
18.10.2014
Positives
I appreciate the work of the medical staff and the cook. The hotel has spacious rooms, I would even say very spacious, the front rooms are excellent - they have a stunning view of the main street.
Лидия Щербаченко
01.09.2014
Positives
Pleasant impressions from the hotel. I would like to point out several advantages. 1. spacious room with everything you need for a comfortable stay. Regular high-quality cleaning. Excellent clean linen without stains. Always clean towels. 2. friendly staff. They are not rude, if you need help, the reception will always help. 3. quite a varied buffet, a selection of sausages and cheeses, muesli, porridge, eggs, sausages, cottage cheese, pastries, dried fruits and so on. For lunch and dinner, meat, fish, salads. It is better to take half board to free up time for walks.
Анна Шорохова
05.06.2014
Positives
A good spa center, although the choice of treatments is not very large. The medical staff does a good job; there were no complaints regarding the procedures. And the doctor prescribed everything correctly, the treatment plan was completely satisfactory.Negatives
no pool.
Виктор Андреев
02.06.2014
Positives
The hotel is relatively new. In terms of relaxation and spa treatments, the hotel is a good one, and there is a good medical base for treatment.
Екатерина Василевская
29.05.2014
Positives
I was satisfied with the hotel. Excellent view from the window. Spacious restaurant with good food. Well, the staff tried their best.Negatives
Something incomprehensible was happening with the Internet; sometimes there was a signal, sometimes there was none.
Станислав Куренков
24.05.2014
Positives
Located almost on the edge of the resort area, 5-7 minutes to the springs. Silence, tranquility, except that you can hear the sound of the river if you live in a room with access to the front part.
Антон Шанайда
22.05.2014
Positives
Convenient location, especially in winter, when you don’t want to walk a lot and far to the springs. Good health treatments.
Людмила Шитко
10.05.2014
Positives
I was hoping for more. The hotel has a good location and a homely atmosphere. You can have a good rest there. But in terms of treatment, it’s rather weak; there’s no serious treatment here. This, of course, does not apply to those who come only to drink water; in this regard, you can take wellness procedures and follow them as a preventive measure. If you have problems with your back or joints, it is better to choose a full-fledged sanatorium-type hotel.
Светлана Захарова
22.04.2014
Positives
The food is delicious, all the ingredients are fresh and well prepared. The hotel is nice.
Борис Чумаков
08.04.2014
Positives
A small hotel almost in the center of the resort is the main advantage. The capacity is small, there were not many vacationers, they lived in a calm environment. I really liked it.
Андрей Юринов
24.03.2014
Positives
We liked the accommodation part - the hotel was renovated. Nice rooms with amenities. Meals are organized in the form of a buffet - this is for breakfast and you choose from the menu for lunch and dinner. The food is delicious, but you won’t be allowed to overeat. The portions are not very large and the choice on the buffet is not very chic. Otherwise I can say that it’s not bad.
Евгений Архипов
23.02.2014
Positives
Nice spacious rooms, friendly and sane staff.Negatives
Problems with parking
Виталий Майоров
20.02.2014