references
Valerii Vdovin
01.07.2018
Positives
The location of the hotel is excellent. There are no complaints about the staff. "Sanatoriums" - rating 5.Negatives
The "good" ratings (except for the location of the hotel) are given because there is no "satisfactory" rating. Everything is very modest, moderate, as they say - “poor, but clean.” The list of procedures is quite limited. Food - no "frills", even a simple dessert for dinner (in fairness, it must be said that the main courses were prepared perfectly, you can feel the class of the cook, who is forced to work in the "proposed conditions", there is no room to turn around!). The city seemed a bit dirty, the trash cans were often overflowing with garbage long after noon, the grass was not mowed, there were large dirty spots on the tiles in many places (however, in some places they had been scrubbed off for the film festival). In short, the hotel is completely faceless, without any zest (to say “without the cherry on the cake” is hard to imagine what kind of cake it is). Maybe this impression was formed because for the last 2 years I have been vacationing in M. Lazne (hotels "Hvezda" and "Falkensteiner" - those who have been there will understand), which is incomparably cleaner, more comfortable, and warmer than KV. I repeat that there are no complaints about the staff.
Людмила Капустина
19.06.2018
Positives
Thank you very much to Sanatoriums for their excellent work in helping us book the Ostend Hotel. We really liked everything about this hotel - the hospitality, the nice room (from which we heard birds singing in the morning). Food, and of course treatment, which was performed for us by professional medical workers IVA and Arthur. Many thanks to them. I liked that the hotel director Ruslan himself always said hello. will ask if everything suits us? I hope that in 2019 we will also use your services to book the Ostend hotel. There is no negative.Negatives
I would just like to express my wishes to your company for providing transfer to the airport earlier. On June 10, 2018, transfer to Prague airport was provided at 18-30. (we have been going to the Karlovy Vary resort for 7 years) and the transfer was always provided at 16:00. We calmly went through all the procedures at the airport. This June 10, 2018, we arrived at the airport at 20:00. While we applied for TAX FREE, went through customs, and ended up barely making it to the plane in 3 minutes. I had to be very nervous.Answer from Spa-Hotel Ostende
Добрый день. Спасибо за отзыв! Передаем ответ по поводу Вашего трансфера: сообщаем, что время выезда групповых трансферов мы распределяем за 4 часа до вылета рейса. В Вашем случае водитель задержался из- за проблем на дороге и выезд из отеля был не в 18:00, а в 18:30, за это недоразумение мы приносим свои извинения, так сложились обстоятельства. Если клиенты выезжают одни на свое время вылета и просят нас сделать выезд пораньше, мы всегда готовы сделать так, как хочет клиент, но если собирается группа, то мы всем ставим время вылета за 4 часа до времени вылета рейса, как я уже писала выше. Ninel Pryshenko, Transfer manager, SANATORIUMS.COM s.r.o.
Татьяна Рыжанкова
18.06.2018
Positives
The hotel is located almost in the center of KV, in a very picturesque place, not far from the thermal springs. The cuisine is amazing, bravo to the chef, everything is very tasty. Several menu options. The waiters are very friendly. In general, the staff is very good, special thanks to nurse Iva. The rooms are clean and comfortable. A robe and slippers were provided. The quality of treatment is decent. I highly recommend this spa hotel.Negatives
The bathroom was damp, the towels were not dried, and there were no dryers.
Инга Масайтис
16.06.2018
Positives
Thank you very much for the work of the medical staff, waiters and of course the cooks.Negatives
The rooms need to change the flooring and furniture; with the windows closed, the smells were annoying.
Nina Olsen
14.06.2018
Positives
All was good. The staff is attentive, the food is excellent, the treatment is high quality, I am very satisfied
Oxana Ivanova
08.06.2018
Positives
Overall, my stay at the sanatorium left only positive emotions. The room was spacious and overlooked the river, the view from the balcony was gorgeous, the location of the hotel was very good, not far from the springs. I would like to note the excellent work of the medical staff Iva and Arthur, very friendly and positive people, the waiters in the restaurant and at the reception are also only positive. Special respect to the cook, all the prepared dishes were delicious and beautifully presented. As I understood earlier, there were big problems with the quality of cleaning, we were personally lucky with this, Galina cleaned the room perfectly and changed the towels.Negatives
A significant drawback for us was the lack of good coffee for breakfast, what was available for breakfast cannot be called coffee in principle, from conversations with vacationers who had previously stayed at the hotel, it is clear that the food is becoming more and more modest, there was no food for dinner at all dessert, there was nothing to drink tea with, they brought sweets with them.
Elena Dubinsky
02.06.2018
Positives
The rating is excellent because the price corresponds to the quality and the conditions correspond to the description on the website. We left a day early, but they went through all the procedures for us. The medical staff is very kind and helpful.Negatives
A restaurant worker often expresses dissatisfaction with late arrivals, although they are related to the schedule of procedures. He serves the dishes early and they cool down on the table. There are no complaints about her colleague. The advertised blood test was not performed. In our country, the patient has the right to request the presence of an additional person when examined by a doctor. I was unpleasantly surprised by the ban on the presence of a loved one.
Nikita SITNIKOV
26.05.2018
Positives
Nice hotel, excellent room with a balcony and a panoramic view of the most beautiful part of Karlovy Vary. . I especially want to mention the nurse, the massage therapist and the young man doing the procedures. Also food workers serving guests. Very nice and helpful young people work at the reception.Negatives
During the 10-day stay, the bed linen was changed only once, and only after my reminder. Usually in 4-star hotels, linen is changed every day. The rooms are poorly cleaned. The doctor consulted only once; there were no recommendations for weight loss, as stated in the advertisement.
Елена Леффлер
23.05.2018
Positives
I really enjoyed my stay at the Ostend sanatorium. I would like to note the professionalism of the massages and physiotherapy. Arthur makes wonderful cosmetic products, helped very well in choosing them and explained them professionally, Igor did wonderful massages (I am a massage therapist myself). I forgot the name of the second massage therapist, unfortunately, I forgot, a completely different school, but also very professional and great. I know that the opposite often happens in sanatoriums, massages are not done by professionals, and I was pleasantly surprised. Ivanka did the rest. She made an excellent plan and helped in choosing additional ones. They work smoothly and amicably. Excellent, newest cosmetic devices, but in Germany the cost is higher. The kitchen was also adjusted to our individual needs. The staff is polite, responsive, friendly. The rooms were cleaned every day, linen was changed, I mostly go to five-star hotels and was pleasantly surprised by the level of service. Thank you for your help in choosing a hotel. We were pleased.
Bychkova Alla
21.05.2018
Positives
Hotel accommodation, dining room serviceNegatives
Room cleaning is at a very low level. For two weeks, bed linen was not changed, the room was not vacuumed.
Галина Валицкая
18.05.2018
Positives
Thank you very much for a wonderful vacation! The chef pleased us with delicious and varied dishes. The hotel's excellent location. All procedures were carried out quickly, excellent massage sessions. The only thing was that there were not enough water treatments, I would have liked baths with mineral water. I would like to visit you again, or better yet, more than once. Wishing you great success and family well-being. Sincerely, Galina, Minsk
NADEZHDA KARNEEVA
11.05.2018
Negatives
One room key for two people, very inconvenient!Answer from Spa-Hotel Ostende
Добрый день Надежда. Благодарим за Ваш отзыв. Ваше замечания я лично передам руководству отеля и в следующий раз когда вы вернетесь к нам он будет исполнен. С уважением, Roman Petehyrych Sales and Marketing manager
Сергей Бобров
07.05.2018
Positives
Polite and attentive hotel staff. We lived in Ostend for the second time and would be happy to come again, perhaps for the New Year holidays.Negatives
The sewage system in room 602, bathroom, does not work correctly and there is no bidet.Answer from Spa-Hotel Ostende
Добрый день, Сергей. Канализация в номере 602 уже исправлена. Приносим наши извинения за сложившуюся ситуацию. С удовольствием будем Вас ждать в третий раз в нашем отеле. С уважением , Roman Petehyrych Sales and Marketing manager
Сергей Панков
07.05.2018
Positives
Sergey and Svetlana, we are delighted with our stay at your Ostende Spa Hotel. The staff is very friendly, highly qualified, and the procedures are prescribed very competently. We would like to express our special gratitude to Iva and Artur, who mainly performed the procedures for us. They're great. I would like to say about the cuisine: everything is incredibly tasty, huge portions, very beautifully decorated. Thank you very much for a very high-quality stay in your hotel. We recommend everyone to visit this hotel, feel the homely atmosphere and comfort, and also undergo a course of treatment.
Алла Плоцкая
01.05.2018
Positives
We came to "OSTENDE" for 10 days. The location of the hotel is very good, in the center - it takes 5-7 minutes to walk to the Colonnade. Cozy rooms, excellent, varied, almost homemade food. Very friendly staff. The friendly nurse Iva was a pleasure. Because There are no procedures on Saturday and Sunday; we went on excursions. At the restaurant we were given packed lunches or upon arrival dinner was waiting for us in our room. At first we were upset by the view from the window - a wall... And then we realized that this was a kind of plus - it was very quiet. The rooms with windows overlooking the river are slightly larger, but noisier. Very comfortable wide beds. I also liked that the heating was constantly regulated. The rooms have a comfortable temperature. We were lucky - we arrived at the most beautiful time of the year - spring, when all the trees were in bloom, there were flowers all around, the weather was fabulous! Karlovy Vary has extraordinary nature - it’s very green, you can breathe easily, the air is even sweetish. In general, we gained some positivity!Negatives
It's a pity that the hotel does not have a swimming pool. But we easily fixed this - we went to the Richmond Hotel, there is a good spa complex with a swimming pool, saunas, a salt cave, a herbal bath, etc. and it was inexpensive 10 euros for 2 hours for 1 person. What was upsetting was that the switch in the bathroom didn’t work well, then it stopped working completely; they put in a request, but it was never fixed. I had to move the table lamp into the bathroom...The ventilation system is also very loud.Answer from Spa-Hotel Ostende
Добрый день, Алла. Благодарим Вас за отзыв. Мы ради, что у Вас остались позитивные впечатления о нашем отеле. Надеемся Вы вернетесь к нам. С уважением, Roman Petehyrych Sales and Marketing manager
Larisa Boldareva
17.04.2018
Positives
I really liked the medical clinic at the hotel, the staff, the excellent restaurant with meals. Room cleaning was good every day. Friendly service. The location of the hotel is very convenient. Not far from the center. Special thanks to Irene from sanatoriums.com for her help!
елена семенова
16.04.2018
Positives
Excellent location, everything is close. Nice spacious rooms, large bathroom, high ceilings, excellent restaurant work, delicious cuisine, attentive attitude of Iva and Arthur to the guests.Negatives
As has already been written in many reviews, the rooms are dirty. Cleaning is done only when guests check out, and even then only partially. The rooms have carpet, underneath the wooden floor crumbles and rots, you walk on small creaking holes. This does not dissipate the smell in the room. It’s impossible to stay with the windows closed. The carpet is dirty, it’s not really vacuumed in visible places, we moved the sofa apart and there was a lot of garbage under it. Very unpleasant! The tiled floor in the bathroom and toilet was washed only once a week with a damp cloth. For the plumbing, even detergents were used did not touch. There was dust in the closets. Towels, toilet paper, soap accessories had to be begged from the cleaning lady. The dressing gowns were gray, old, washed to holes. Bed linen was not changed during the week. For a 4 star hotel, all of the above is not acceptable. It used to be much cleaner and better. The hotel management knows about the problems with the cleaning staff and the quality of service, but does not take any measures. Savings everywhere, even on cheap disposable towels in the medical center. Visitors lie down and cover themselves with reusable terry towels. Unfortunately, we will not come to this hotel again, it is not worth the four. For this money you can find many decent clean hotels with quality service.Answer from Spa-Hotel Ostende
Добрый день, Елена. Спасибо за Ваш отзыв, он важен для нас. Все замечания переданы руководству отеля. С уважением, Roman Petehyrych Sales and Marketing manager.
Vitali Soldatenco
16.04.2018
Positives
The pearl of this hotel is the medical staff, who work in an organized and professional manner, all treatment procedures are carried out professionally and on time. Thanks everyone!Negatives
Poor room cleaning - the manager does not control this area at all. It’s not enough for 4 races. The food is not tasty, just like in a good canteen. Of all the food we eat, only breakfast is normalAnswer from Spa-Hotel Ostende
Добрый день, Vitali . Мы ради услышать хорошие слова о нашем мед. персонале. Замечания по поводу уборки приняты, приносим наши извинения. С следующий раз, когда вы к нам вернетесь, будете удивлены отдыхом и проблем с уборкой больше не будет. С уважением, Roman Petehyrych Sales and Marketing manager.
Larisa Zolochevskaia
12.04.2018
Positives
In general, I liked everything, attentive staff, special thanks to Ivo and Arthur.Negatives
Room cleaning was not done well. Diversify your diet.Answer from Spa-Hotel Ostende
Добрый день, спасибо за Ваш отзыв, передам Ваши пожелания начальству. С уважением Roman Petehyrych Sales and Markening Manager
сулейманова зания
11.04.2018
Positives
Good hotel for price and qualityNegatives
Room cleaning needs to be done better, sagging mattresses need to be replacedAnswer from Spa-Hotel Ostende
Добрый день, Зания. Мы рады, что Вам все понравилось. Мы уже начали менять матрасы, надеюсь в следующий раз у Вас останутся только хорошие воспоминание об отдыхе . С уважением Roman Petehyrych Sales and Markening Manager
Viscomi Francesco
06.04.2018
Positives
We rested from March 14 to April 1, 2018. I would like to mention all the medical staff, well done. At the reception, thanks to Alexey, very friendly and polite, always with a smile. In the dining room, many thanks to Natasha for everything.Negatives
The hotel does not correspond to 4 stars, it is a 2 star hotel, no more. The whole holiday was ruined for us by the dirt and dust in the room. For 2 weeks, they didn’t do any wet cleaning in the room, they did a vacuum cleaner once and that was all for show. There were carpets on the floors, all the carpets were covered in dust. There was dust under the bed. Upon arrival, I asked the cleaning lady put it away, even showed where to wipe it, pulled out the drawers in the closet, and no one had wiped it for 10 years, but she still didn’t wipe off the dust there. It’s very sad that even when you show it, no one pays attention to it. I had to wipe everything myself .Dust everywhere, the toilet and bathroom were dirty. We couldn’t sleep at night from this dust, we were simply suffocating. The cleaning lady, instead of doing wet cleaning, she sprayed with deodorant for the smell, and this was even worse. The pillows and mattresses are terrible and have an unpleasant smell .Answer from Spa-Hotel Ostende
Здраствуйте, Francesco . Спасибо Вам, что выбрали наш отель. Во время вашего отдыха у нас случилась ситуация , что персонал по уборке номеров находился в отпуске, а новые еще не имели опыта в этом деле . Приносим свои искренние извинения. Будет рады когда Вы еще раз приедете к нам. С уважением Roman Petehyrych Sales and Markening Manager
Юлия Капитанова
02.04.2018
Positives
Wonderful hotel, wonderful location, attentive staff (I would especially like to mention the employee of the balneological complex Iva and the restaurant worker Natasha. Iva’s attentiveness and care, her constant smile made our days!) The food is delicious and cooked almost like home, although there was not much variety) I would definitely recommend the hotel for treatment and relaxationNegatives
There were some problems with the maid and cleaning: they forgot to put a towel, they asked to bring slippers for three days (they weren’t there upon check-in), and when asked to bring a kettle to the room they would give a broken one. And they had to ask for the room to be vacuumed after they saw that it had not been cleaned for several days. But maybe we were just “lucky”)))Answer from Spa-Hotel Ostende
Здравствуйте Юлия. Благодарим Вас за отзыв. Очень рады, что наша кухня вам понравилась. С уважением Roman Petehyrych Sales and Markening Manager
tatjana herzog
02.04.2018
Positives
I was in the sanatorium from March 26 to April 1, everything was great. The staff was friendly. The treatment was good. It’s really not enough for a week to last at least 10 days, but on Saturday there are no procedures and I didn’t want to spend an extra 2 days just lying around in the hotel.. The food 3 times a day was good and tasty... One bad thing is the variety of salads is not very good..cucumbers, tomatoes, beans, cabbage.....the soup was delicious for lunch....there was rabbit....beef...fish there were only 2 varieties of trout and carp..we didn’t go hungry. .but for men it’s really not very good, mine was not happy with the food...the hotel is not far from the colonnade, about 10 minutes...the prices are high..there are no grocery stores..you need to go to the city for about 25 minutes...well, everything else it was great. thanks to Natasha...Iva..Tomas....everyone..next year if I come only to this hotel..
Froschgeiser Waldemar
29.03.2018
Positives
Kaschestvo rasmeschenija, pitanija, obsluzivanija v otele sasluzivaet positivnoi ozenki!! Otlischnoe disposition of the hotel also nastraivaet na positiv.Negatives
Mi priezaem tuda leschitsja no o leschenii etogo ne skazesch. 45 prozedur sa 18 noschej kak budto-bi ne malo, no effektivnosti leschenija mi ne oschutili. vidimo nado bolee effektivnie prozeduri. naprimer ingaljazija-----prozedura ne vrednaja, ------ no ee mozno provodit ne v szet leschebnix prozedur. Grjas na pojasnizu ili pleschi ostivaet oschen bistro, effektivnost snizaetsja suschestvenno. K etomu mozno dobavit, schto moja supruga silno sabolela infekzionno- prostudnim sabolevaniem i nikakogo uschastija med personal ne prinal -----ni leschebnoe, ni kon sultazionnoe ee prebivanie na sanatorno-kurortnom leschenie svelos k minimumu polsi S uvazeniem sem, ja Froschgeiser
андрей гусев
25.03.2018
Positives
the service staff is friendly, responsive (nurse during procedures, administrator at the reception, in the restaurant) food upon order, lunch, evening delicious, varied and sufficient accommodation - large room, many closets, spacious bathroom. The room has a refrigerator, safe, kettle. Nice view from the window, in the morning the sun lifts your spirits Treatment: standard for all sanatoriums in Karlovy Vary. Bottom line: Positive emotions prevail over negative onesNegatives
food: the buffet selection is limited (including desserts and fruits) - average level of three rubles (3 stars), for lunch and evening there are no juices and coffee, in the restaurant the smell of cooked food is absorbed into clothes and no perfume helps accommodation - the toilet is miniature, narrow. At the same time, there is a free corner in the bathroom. It would be more rational to combine the toilet with the bathtub and install a bidet. For 2 weeks they never vacuumed (after asking about the frequency, they said that vacuuming is carried out only upon check-out, the dust was wiped only after a request to clean the room and wipe the dust. All cleaning consists of taking out the garbage, replacing shampoo and changing towels (1 once every 2 days) Service at the 3 star level Treatment: cosmetic procedures declared on the website as included in the health program are provided only for an additional payment, many clients, including myself, were dissatisfied with the quality of the massage (included in the main procedure)Answer from Spa-Hotel Ostende
Добрый день, в Чехии заведено при ужине пить чай который мы предоставляем в разных сортах и неограниченном количестве. Соки, кофе и разные напитки вы всегда можете приобрести в нашем ресторане. По поводу массажа таким он и должен быть т.к. он делается в целях расслабить организм , как альтернативу вы можете купить полный курс массажа за дополнительную плату. Косметологические процедуры никогда не входили в пакет, у нас нету пакета с такими процедурами, все процедуры оплачиваются на месте С уважением Roman Petehyrych Sales and Markening Manager
Надежда Автономова
12.03.2018
Positives
Despite some negative points, we had a good rest. There’s just something to compare with; in March 2017, we stayed at the Ambiente Hotel and liked it more.Negatives
The booking agreement indicated 34 procedures, only 32 were prescribed, after contacting you on the website, 2 more procedures were added. Some procedures are carried out not in separate rooms, but in walk-through rooms, where on couches separated by a screen, procedures are performed for women and men in one time. It’s not very pleasant when during the procedure people pass by you for the procedure. Well, in general the impression is not bad, the staff is sensitive and friendly. We had a room with a kitchen, where the dishes were “mismatched”, and they were also dirty. I contacted the reception about this.Answer from Spa-Hotel Ostende
Добрый день, Надежда. Я уверяю Вас, что произошло недопонимание, наши гости всегда получают 17 процедур в неделю . С уважением Roman Petehyrych Sales and Markening Manager
Юрий Майоров
09.03.2018
Positives
Great location of the hotel! Menu to choose from and very tasty (dietary) dishes. Attentive and kind medical staff. Effective additional cosmetic procedures!!!Negatives
Absent
Galina Demidova
07.03.2018
Positives
The hotel is well located, good rooms, treatment and food.Negatives
The room is cleaned irregularly, as is the change of bed linen (every time you had to ask for a change of linen and vacuum the room).Answer from Spa-Hotel Ostende
Благодарим Вас за отзыв. С уважением Roman Petehyrych Sales and Markening Manager
Lüdmila ortner
03.03.2018