references
Ирина Сеничкина
27.02.2018
Positives
This is not the first time in Karlovy Vary, but the first in this hotel. I liked everything very much. The medical staff is excellent - Arthur and Iva. The food is superb, the portions are simply huge. Thank you.
Сергей Петров
25.02.2018
Positives
They wanted to rest and heal - they all got it. We tried gas injections on ourselves for the first time - it was some kind of miracle! Moreover, performed by nurse Iva - it’s absolutely super!!!! Comrades, gentlemen, everyone is ready for injections with Iva!!!! My hands are just golden) It doesn’t hurt and it’s fast with maximum results. In general, Iva, Arthur - thank you - all procedures are carried out clearly and quickly. Regarding the kitchen, all I can say again is that everything is super! Tasty, enough quantity. Diverse. Respect to the cook!!!! The waiters Stefan and Natasha are trying their best. Regarding the room, the bed is normal, we slept well. I really enjoyed my stay at the sanatorium, we will plan our next trip to this hotel!))Negatives
There is simply NO negativity in this hotel as such. Some questions, but not negative. We had some confusion when our bed linen was changed on the last night before departure (why??). My personal preference is also the absence of carpets as such on the floor, because there is less dust,,,,, and in this hotel, everything is covered in carpets and try to remove this dust in the end. The maids are trying, but even if you try, there are so many carpets...Answer from Spa-Hotel Ostende
Добрый день, Сергей. Благодарю за Ваш отзыв. Все пожелания передам руководству отеля С уважением Roman Petehyrych Sales and Markening Manager
Руслана Ахтанина
07.02.2018
Positives
Very nice hotel. Cozy, clean. Excellent food. Polite friendly staff. The medical staff is competent, but there are very few of them. There are only 2 nursing staff and 1 massage therapist.Negatives
If you are looking for treatment, then this is not the place for you. There are health treatments here, but not too bad. The doctor is coming. Examines once and makes appointments. Procedures are performed by 1 nurse. She is competent and does her job perfectly. But she has a lot of patients, and any vacationer wants more attention.Answer from Spa-Hotel Ostende
Добрый день, большинство клиник г. Карловы Вары направлено не на лечения, а на оздоровительные процедуры наша не исключение У нас маленький отель (21 номер) у нас нет возможности брать больше людей в мед. персонал. Очень благодарны, что Вам все понравилось, ждем следующей встречи . С уважением Roman Petehyrych Sales and Markening Manager
Irina Diel
01.02.2018
Positives
Nice hotel. Friendly staff. The cook cooks deliciously and variedly. I would like to note the work of Mrs. Iva and Artur. The entire hospital center rests on these two people. They are great fellows, everything is efficient, clear and fast. Thank you very much.Negatives
I didn’t like the work and the attitude towards the patients of the massage therapist Igor. A real hack. He pours oil on his back for five minutes, smears it for ten minutes, and then wipes it off for five minutes... That’s the whole massage. It feels like he’s not in the mood to really work. I had to give up the last three massages in favor of a vacuum. The machine was more useful.Answer from Spa-Hotel Ostende
Уважаемые гости, В рамках классического лечения Вам предоставляется частичный классический массаж /расслабляющий,общеукрепляющий/который соответствует классификации массажа курортного лечения и не является глубоким и силовым.Специальные массажи с разными техниками вы можете докупить за дополнительную оплату. Администрация отеля
Galina Pasa
03.01.2018
Positives
the location and medical staff, food and service in the resort are at the highest levelNegatives
bad mattresses and poor room cleaningAnswer from Spa-Hotel Ostende
Уважаемая, Галина, мы очень ради, что вы оставили свой отзыв о нашем отеле и что наш ресторан Вам угодил . По поводу матрасов и уборки лично обещаю, что поговорю об этом с руководством отеля все исправим . С уважением Petehyrych Roman
kulyara bertayeva
02.01.2018
Positives
I want to thank the doctor, her name is Angela, for her professionalism, attentiveness and responsiveness. And also to Arthur’s medical staff for the gas injections that he performs professionally. The rooms are large, bright, excellent,Negatives
The food is average, mostly pork and chicken, no variety.
Ilana Rafael
20.12.2017
Positives
A wonderful, small hotel in the heart of the city. The atmosphere is family, the food is homemade. The room is spacious and clean. The bed is comfortable. All employees try to make your stay as comfortable and joyful as possible.
Oksana Tselishcheva
14.12.2017
Positives
Great location. I was pleased with the view from the window, the size of the room and the separate bathroom. Respect to the cook! Usually after a week there is a need for homemade food, but in this hotel there was no such desire! Wonderful medical staff. Special thanks to the massage therapist. All staff respond promptly to requests. I would like to thank Thomas!Negatives
12/08/2017 there was an early check-out, they asked to wake me up, but they didn’t wake me up. I called the reception, they didn't answer the call. I had to go down to the reception to remind them to call a taxi. Cleaning in the room leaves much to be desired: even cobwebs on the windows. I had to be reminded to change bed linen and bathrobes. Towels need to be updated.Answer from Spa-Hotel Ostende
Добрый день, Оксана . Благодарим за Ваш отзыв, нам очень приятно . Мы исправим все недостатки по поводу уборки в номерах . Я лично обещаю Вам , что в следующий раз ночной портье будет более внимательным . Надеюсь еще к нам вернетесь . С уважением Petehyrych Roman
Kotov Anna
10.12.2017
Positives
Thank you very much for everything and everyone. I am very grateful to Iva, Arthur, Igor for the quality treatment and the warmth of their souls. I sincerely wish them health so that they can help us recover in Ostend. The food was very tasty. Busy maids Larisa and Lyuda created comfort. I had a good time, so I look forward to seeing you again, friends!
Zoja Garmashova
09.12.2017
Positives
This is our second time staying at the Spa Hotel Ostende. Liked everything. Attentive and friendly staff, excellent cuisine. I would like to express my gratitude to the owner of the hotel and all the employees for their coordinated work and sensitive attitude towards people. If we are going on vacation to Karlovy Vary, we will only come to the Ostende Hotel.
irina Rogova
08.12.2017
Positives
Mji otdixali so many 10 days, here's a little longer proxozdenija procedure. Cleaning and laundry shift according to our requests without problems. Kuxnja xoroshaja kak doma. I wish you all the best and I hope to visit you again in the next year.Negatives
Net negative.
Rosa Krämer
07.12.2017
Positives
My husband and I stayed at the hotel from 05.11 to 25.11.17. The hotel is very cozy, not far from the springs. The room was spacious. The staff was polite. Many thanks to the medical staff Iva and Arthur. They work very professionally. The dining room is family-style. The food is very tasty. Many thanks to Natasha and Stefan for the comfort and effort.... The room is clean, Larisa and Lyudmila tried every day. The reception is very polite, we are grateful to Tomas and Roman. We really liked it.
Вайс Вайс
07.12.2017
Positives
Thank you very much for a quality vacation. The memories remain the most favorable. The whole atmosphere, starting from the wonderful city, creates the impression of a warm and cozy home where you want to return. The service staff is beyond praise. Charming, attentive, responsive people - Iva, Arthur, Natasha, Stefan, Tomas.Negatives
Let me express my opinion about food. Everything is very tasty, varied and beautiful, but it has very little to do with diet, perhaps these are features of Czech cuisine or a balanced diet. Thank you. With respect and best wishes to you. Good luck!
Olena Shkolnykova
30.11.2017
Positives
Very good hotel, excellent location - springs nearby. Attentive and friendly service and attitude of the staff. I really liked the food - tasty and varied. Nice room with a view of the river. Linen was changed as stated - every four days, towels were changed every day. Satisfied with the rest.Negatives
This is more likely not a negative, but notes for the administration - when checking into the room, the light in the bathroom did not work - the staff did everything possible - they called a technician and even brought a lamp, but the light was fixed only two days later. The hand gel ran out - instead of a new one, the remaining one was diluted water-saving? It is worth updating the robes and towels. Due to the characteristics of the hotel, there are no oxygen and carbon dioxide baths, only a hydroxer.
VIACHASLAU PRYKHODZKA
29.11.2017
Positives
I liked everything very much. This is not the first time at the hotel. We were placed in a room with a category higher than stated. Everyone is very polite and friendly. The medical staff performs the work accurately and quickly. You can change the time of procedures without problems. The food is excellent. Fish and meat dishes in various versions. Very tasty pastries. The hotel owner is interested in the guests' opinions about the holiday conditions. We will definitely return to this hotel. Hello everyone and thank you very much. Vyacheslav and Natalya.Negatives
Only positive.
Nina Samoilovic
26.11.2017
Positives
Excellent location and proximity to mineral springs. Very good food. Friendly and helpful staff. There is a sufficient medical base for prevention. Spacious and comfortable rooms. For lovers of a quiet and relaxing holiday.Negatives
The holiday was positive.
Nina Vladyko
20.11.2017
Positives
I liked everything very much. Small, very cozy Spa Hotel. Located in a pedestrian zone on the embankment. There is no need to climb the mountain, we realized this very quickly, since we had to walk a lot. The rooms are spacious, with good sound insulation. The food is excellent, the cook is simply a magician. The treatment is standard, more focused on relaxation and maintaining health, and is not suitable for serious treatment and recovery.Negatives
I would like better cleaning of the rooms. Although towels are changed daily, it would not be a bad idea to include daily vacuuming and wiping of surfaces. For hotels of this level, I consider this a necessary minimum.Answer from Spa-Hotel Ostende
Добрый день, Нина. Благодарим за Ваш отзыв, в следующий раз все эти мелкие недостатки мы исправим . С уважением Petehyrych Roman
svetlana davidkovich
16.11.2017
Positives
we really liked the hotel, apart from the pluses we can’t say anything, very helpful staff, thank you very much to everyone, we’ll come back next yearNegatives
No
Ольга Крылова
12.11.2017
Positives
The only plus is the proximity to the springs and no uphill climbs.Negatives
The most severe savings on everything, and as a result, the holiday conditions do not correspond to a 4-star hotel. Guests are not welcome here!
Татьяна Бирюкова
21.10.2017
Positives
My husband and I vacationed for two weeks from September 18th. Despite the fact that the weather was mostly cool, autumn is still better than winter. Indescribable beauty all around! I asked for a double room with two beds - that’s what they gave me, the cleaning was regular, the staff’s work was prompt and of high quality. Everything was fine in the restaurant too. The procedures are usual for a SPA hotel, all at the specified time. I especially liked the convenient location of the hotel.Negatives
There is nothing particularly negative, the medical center is only very small, not worthy of 4*. I didn’t like the massage, I didn’t even understand if I had one, I didn’t feel any sensations. Otherwise everything is fine.
людмила ляпор Кархунен
16.10.2017
Positives
Excellent staff, attentive and friendly Always ready to help But there are very few of them, at least a doctor and two nurses are neededNegatives
Thank you
Любовь Кутепова
16.10.2017
Positives
I want to say a big thank you to sanatorium.com - the advertisement is true, I’ll start with the work of the staff - excellent Everything else is almost perfect By the way sanatorium,com ---- thank you very much for the reliability of the transferNegatives
There is no negativity - there is a wish - the owner should allocate more money to the kitchen - for a variety of dishes
Ольга Темникова
20.09.2017
Positives
Wonderful hotel with treatment. I would especially like to note the work of the medical staff: Evie and Arthur. Responsive and understanding employees. They were always ready to meet our wishes regarding the time of procedures, and the gas injections that Evie gave were simply beyond praise. The cosmetic procedures that Arthur did left only positive emotions. I would also like to note the work of the chef and restaurant staff. The food is simply super: tasty, varied, large portions. Thank you very much to Natasha and Stefan, who were kind and friendly. In general, the impression of the holiday is most positive.Negatives
everything suited us
Елена Куницкая
13.08.2017
Positives
Great location of the hotel. Friendly staff. Excellent food.Negatives
No kettle in the room. No replacement of staff during vacation on LPG machinesAnswer from Spa-Hotel Ostende
Добрый день, Елена . Спасибо за Ваш отзыв мы рады , что Вам все понравилось . По поводу чайника нужно обращаться на рецепцию, они есть в наличии. С уважением Petehyrych Roman
Svetlana Gnevysheva
31.07.2017
Positives
I was on holiday with my daughter. I really liked the location next to the springs. Nice promenade - hotel at the beginning of the street. You can easily walk around and see all the sights. The double room corresponds to the description on the website. There is a robe and slippers, but no kettle. Meals breakfast - buffet. The choice is not the widest, you can eat enough. Lunch and dinner a la carte. The portions are huge - we have little teeth. Everything is delicious, if you missed it they will bring it to your room. I took it with treatment so that I wouldn’t have to run around or look for it anywhere. They prescribed a massage - quite good, mud, gas injections and ozone therapy - I arrived with gastritis. I liked everything, but it was a week, so the results can be judged relatively. Well, plus the water is excellent. Next to the hotel is the Diana observation deck - i.e. funicular to the right through the building. Beautiful views rose up. I had an FgD done at a gastrocenter at an expensive price - the feeling was the same as at home. The attitude of the doctors is different - I was satisfied. Located along the promenade in Lazne3 on the side of the hotel - I found it quickly. There is a supermarket on the opposite side of the hotel opposite Lazne 3. And so we went to the bus station in Albert - a selection of food and household goods, everything as usual. Near the Grandhotel Puup we had coffee and very tasty cakes. But I didn’t like the Elephant cafe. The weather was excellent at the beginning of July - hot. Liked everything.
Давид Макаревич
24.07.2017
Positives
We rested at the Ostend spa hotel in July. Wonderful hotel, wonderful, helpful staff. Many thanks to the hotel director Ruslan for his understanding and assistance in any matters. The treatment base is not very large, but the procedures were performed at a high level, a very professional and attentive doctor, special thanks to nurse Iva. As for the food, everything is very tasty and home-cooked, thank you very much to the waiters for their attentive, kind attitude. If possible, we will definitely return to your hotel.
Наталья Краснова
08.07.2017
Positives
Thank you very much for an unforgettable vacation! I haven’t regretted my chosen hotel for a single minute. Only positive emotions remained. I told you about my impressions at home, and next year, God willing, everything goes well, I’ll come again. And I will, of course, stay at your hotel. I will definitely recommend a holiday in Karlovy Vary to my family and friends, and especially recommend accommodation and treatment at the Ostend Hotel))) See you next year!!!)))Negatives
There is NO negative and CANNOT BE)))
Анна Попова
01.07.2017