references
Andreas Lunau
27.05.2022
Positives
An all around lovely holiday. Great hotel, very good varied food. Everything very clean and well-kept.Negatives
One or two employees in the rehabilitation area might like to smile.
Peter Unrau
28.11.2021
Positives
Four of us went on the trip and we really enjoyed it. Unfortunately we had to cancel this early due to corona disease. As soon as Corona allows it again we will be back!
Irene Frescher
30.10.2021
Positives
Very GOOD location, hotel also good.Negatives
Staffs are more unfriendly, and NOT helpful yet.
Inna Becker
16.10.2021
Positives
The location of the sanatorium is one of the advantages; it is 3 km from the center, on the first line from the sea. Our room had a sea view, and this is another big plus for a good mood. The promenade is long, you can walk and ride a bike; there are special paths for this. We walked along the beach when the weather allowed, it is endless, a sea of impressions and of course photos and videos. The sanatorium has really tasty and varied food, we took 3 meals a day, it turned out to be a lot, so I don’t recommend it, it’s better to have breakfast + lunch or breakfast + dinner. The food is far from dietary, everything is very filling and tasty, you want to try everything, there is a high probability of bringing a couple of extra pounds. We liked the salt water pool and swam once.Negatives
The main disadvantage is, unfortunately, the local staff, I have never seen anything like this in any hotel. I heard in an aggressive form from a spa employee who worked on 14.10 that if we are going to Poland we must speak Polish, when I said that we booked the sauna for 2 hours, but they made a mistake and booked only for an hour, I hope that the management the hotel has a different opinion and will work with the employee, explaining to her that the sanatorium is a tourist place where people from other countries go, and 4 stars means that the staff speaks other languages. We spoke German. The attitude is as if we had arrived at her home. Instead of resolving the issue peacefully and amicably, offering another time or another day, apologizing for the misunderstanding, they simply yelled at us! We also did not do the procedures that the doctor prescribed, for the same reason - the staff! I came for a massage - “rails, rails, sleepers, sleepers” compared to a massage in a sanatorium in Karlovy Vary, heaven and earth! I asked another massage therapist and both the massage therapist and the administrator attacked me saying that they were all busy, they had too many people and what did I want for that kind of money?? As I understand it, the employees are not paid much, and then they express this to the guests! This puzzled me; quality is not provided here, and guests must understand this themselves! Also, a large number of people, not guests of the sanatorium, are brought by bus to the pool and for procedures. The number of people is huge, one can understand that the staff is tired of such a huge number of people - a conveyor belt, and that’s all. There is also no electronic system for rewarding staff, only cash, which is very inconvenient, payment everywhere by card or bracelet (to the number) in the end, even if you want to leave a tip, run around and change the money, go everywhere with cash, translated according to the exchange rate, in general not comfortable. What can I say, I will not return to this sanatorium again and will not recommend it, only because of the unfriendly staff. Still, service is important, you can turn a blind eye to many things, but not to rudeness. I really hope that the management will work with spa administrators, reception desks on the distribution of procedures and massage therapists. It’s sad that local employees are not so hospitable, “personnel decide everything” - I once again found confirmation of this.
Elena Löffler
14.09.2021
Positives
I liked everything very much, I would like to mention the excellent evening entertainment program, as well as very good massage therapists
Rüdiger Juch
11.09.2021
Positives
Every evening program Baltic Sea and beach very clean Food plentiful and goodNegatives
Reception quite impersonal. Queuing for drinks in the evening
Olga Kulikova
04.09.2021
Positives
Hotel is well suited for families with children. Lots of playgrounds, children's pool in the pool. Very good swimming pool, two parts, with many massage bubbles, with two whirlpools. Enough loungers outside. Very nice revolving cafe on the roof. This is something special. The food was very good, extensive for breakfast and varied in the evening. Treatments are good, especially mud bath. Amazingly, I got mud baths four times a week. Praise to the doctor. There was a nice young lady at the reception who served me with a lot of patience. Problems with air conditioning were resolved immediately.Negatives
I was supposed to have a room with a safe, but unfortunately there was no safe and there was no safe available in the hotel. Everything was very good until the last day. Suddenly I get a bill for a massage worth 190 Sloty that I didn't order. When I refused this bill, I got in trouble from the young lady at the reception. She wanted to convince me with a lot of impatience that I got this massage. After about 20 minutes a woman from the wellness department comes and apologizes that this was a mistake. That's actually strange because I've never been to this wellness department once. There was further trouble at the exit. Despite paying the parking bill, Wachter didn't want to let me out. I have to go back to reception and show the bill. What would have happened if I no longer had this bill? Suggestion: keep all invoices until the end. Positive expression of stay in this hotel was really lost.
Natalie Wischnewski
03.08.2021
Positives
Location is excellent, rooms are large and well laid out, restaurant is clean, food is good. The maids are very nice.Negatives
Treatment below any level. Medical staff at the reception is unfriendly to the point of being rude. The doctor was unfriendly and indifferent. This is not a Medical Sps Hotel!
Irina Karaseva
01.08.2021
Positives
Clear organization of the transfer, polite staff, clean and comfortable, large selection for breakfast and dinner, the procedures are also good.Negatives
I have nothing against children relaxing, and children’s noise did not interfere during the day in the restaurant and in the pool, but late in the evening, around midnight, children in the bar, rushing between the tables in a crowd, screaming, running into those sitting, dancing on the dance floor, it’s somehow annoying. Moreover, parents sit quietly at their tables, children rush around other vacationers. Personally, I was unable to bring the cocktail to the table. It’s not a matter of a spilled cocktail, but the fact that in the evening, when it’s raining and there’s a strong wind, you can’t sit on a park bench, you can’t take a walk by the sea, you can’t sit in a bar either...
Tatjana Kufeld
02.11.2020
Positives
My son (10 years old) and I were in this hotel at the beginning of October. We really liked everything. The hotel has everything, and if weather conditions do not allow you to be outside, you can find a lot of activities and entertainment inside. Even though there were many guests, everything was organized to avoid queues. Very tasty food. Many thanks to the restaurant service staff. In general, everything was very good, excellent location of the hotel. We will definitely come again.Negatives
The procedures were carried out differently, and not all staff worked conscientiously. Dear guests and hotel staff, be more polite and kind to each other!!!!
Alexander Sonnenberg
25.10.2020
Negatives
The applications are too short and not effective
Leonid Tsalman
05.10.2020
Positives
Enjoy your meal. Wonderful cuisine. Nice change. The waiters work well. Clean and fast. I praise the waiter named Nazar from the "Impresja" restaurant for his excellent work and his comrades.Negatives
The transver was not working well. My wife and I were picked up at 4:50am.
Monika Menge
20.09.2020
Positives
We can say that despite our short stay, the treatments did us a lot of good. The quality of the beds and mattresses was also very good. The whole package was very good!!!Negatives
We were amazed at the high parking fees of almost 10 euros, because we have never paid such a high fee anywhere before.
Annemarie Haase
30.08.2020
Positives
We really enjoyed our stay there. We will spend our vacation there again at any time. The food was very tasty. There was a large selection of food available. Great 👍👍👍
Elena Reitef
19.07.2020