references
Positives
We were very satisfied and would love to come back.Negatives
The beds were uncomfortable, the mattress was very hard.Answer from Spa and Wellness Hotel Silva
Sehr geehrte Frau Lanz, Vielen Dank für Ihr Lob und wir würden uns sehr freuen, wenn Sie wieder ins unserem Hotel zu kommen. Bezüglich der Matratze - es tut uns Leid, dass wir davon nichts wussten, da wir über einen Matratzenweichmacher verfügen und diesen Ihnen selbstverständlich kostenlos zur Verfügung stellen würden. Wir freuen uns also auf das nächste Mal. Spa Hotel Silva Team.
Positives
Small, family hotel in a quiet location, not far from the colonnade. Nice and helpful staff.Negatives
Not for wheelchair usersAnswer from Spa and Wellness Hotel Silva
Liebe Frau Schneider, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
Everything is on the level - excellentNegatives
It's time to throw away bed linen and mattresses; it's not comfortable to sleepAnswer from Spa and Wellness Hotel Silva
Уважаемая г-жа Лавит, Спасибо за ваш отзыв. СПА-команда отеля «Сильва»
Positives
The masseuse Natascha was greatNegatives
For the full board there was no lunch, only inedible snacks. The bed linen and bathrobe were never changed, the staff is unfriendly. Dinner is a la kart with a limited selection. Parking lot is too small. The cleanliness is massive. Maximum 3 stars.Positives
good hotel, is close to the forest and forest spring, but not far to Kolonada, small but nicely done, cozy. There are loungers outside in the garden. Very clean, newly renovated. Staff in the restaurant is very friendly. The food is good too. Very well organized: no waiting times for applications, the staff is also very friendly. German is spoken everywhere.Negatives
No lobby, in the evening if the weather is bad you stay in the room or go to another hotel.Positives
No complaints at all! The hotel is excellent, clean, comfortable, the staff is simply excellent! Everyone was treated with respect and understanding, the room was cleaned all the time, clean and good! Dinners were served like in a gourmet restaurant, with excellent decoration and taste! I recommend!!!Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Коробко, Благодарим Вас за отзыв. Мы верим, что вы вернетесь к нам снова. Команда СПА-отеля «Сильва»
Positives
I really liked everything here. The treatments were always on time and effortless. The back massage from Ms. Havelkova was special. The food was excellent and artfully decorated. The staff was always friendly and attentive. The location is very quiet and beautiful. Me and my friends made reservations for 2024, recommended.Answer from Spa and Wellness Hotel Silva
Liebe Frau Sperling, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
Our expectations were exceeded. Very nice location by the forest and near the colonnade. Excellent food, nice staff. We only booked a mini-light treatment with 8 treatments, which were good.Answer from Spa and Wellness Hotel Silva
Liebe Frau Kagalovskaya, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Negatives
Very poor food no choice cooked very poorly vegetables tomatoes and cucumbers fruits cut into piecesAnswer from Spa and Wellness Hotel Silva
Уважаемая госпожа Хитро, спасибо за ваш ответ. Мы с нетерпением ждем вашего следующего визита. если вы хотите заранее сообщить нам о своих предпочтениях в еде, пожалуйста, напишите нам по электронной почте. С уважением, команда отеля Silva.
Positives
Forest very close !Negatives
Climb up to the hotelAnswer from Spa and Wellness Hotel Silva
Dear Mr. Stanovsky, thank you for your feedback. Team Spa Hotel Silva
Positives
Everything was great! The staff was always friendly and competent!Answer from Spa and Wellness Hotel Silva
Liebe Frau Grusinski, wir bedanken uns für die Bewertung. Wir hoffen, dass Sie zu uns wiederkommen. Team Spa Hotel Silva
Positives
Our stay was only short (6 days) but full of positive impressions! We were even allowed to move into another room in the hotel on the second day without any extra charge because my mother couldn't easily get into the bathtub. So the next day we got a room with a shower. The staff in the hotel, restaurant and spa area were absolutely friendly and helpful. Breakfast, lunch snack and dinner were very lovingly prepared and delicious. No problem if you're away for a longer period of time, you can either have a packed lunch or a cold plate delivered to your room. At first glance, the hotel is a bit out of the way and on the edge of the forest, which is very pleasant. But it only takes 10 minutes of walking and you are right in the center at the colonnades. We were even lucky and were able to enjoy an evening in the beautiful casino with the West Bohemian Symphony Orchestra. We'll definitely be back!Answer from Spa and Wellness Hotel Silva
Liebe Frau Hohlfeld, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
Treatments without fault. Breakfast goodNegatives
Disability friendly, sauna appointments not available, bathroom? Snack inedible Food in the evening: always the same (mashed potatoes from the bag, for example? Sauces? Burnt fish tails) Salad buffet goodAnswer from Spa and Wellness Hotel Silva
Lieber Herr Vielmuth, wir bedanken uns für die Bewertung. Es tut uns leid, dass sie mit unseren Dienstleistungen nicht zufrieden waren. Wenn Sie Zusatzbedürfnisse haben, ist es am besten, wenn Sie diese per E-Mail vor der Anreise oder dann an der Rezeption äußern. Team Spa Hotel Silva
Positives
Perfect all around. We were very satisfied and will recommend you to others.Answer from Spa and Wellness Hotel Silva
Lieber Herr Franz, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
Excellent location of a small, cozy, clean hotel. Walks through the forest, background music in treatment rooms and dining rooms, therapeutic procedures and friendly staff!!! Relaxation and wellness treatments! Thank you: Martina, Petra, Natalia - professional massage therapist, Jan, Vladi.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Дубовой, спасибо за ваш ответ. Мы с нетерпением ждем вашего следующего визита. если вы хотите заранее сообщить нам о своих предпочтениях в еде, пожалуйста, напишите нам по электронной почте. С уважением, команда отеля Silva.
Positives
Nice staff, good location, delicious foodNegatives
Trip to Prague was a bit stressful. The group was too large for a tour guide. Unfortunately no reservation for swimming pool parking in other hotelAnswer from Spa and Wellness Hotel Silva
Lieber Herr Simon, wir bedanken uns für die Bewertung. Unser Hotel organisiert den Anflug nach Prag nicht. Vor dem Hotel befindet sich ein öffentlicher Parkplatz, leider können wir Ihnen dort keine Plätze reservieren, aber bei der Anreise sind immer genug platze da. Team Spa Hotel Silva
Positives
Ideal location on the outskirts of the forest, but at the same time close to the colonnade and the center of the resort. Calm and quiet. All premises have been renovated, it is pleasant to be in the room, in the restaurant, and in the treatment rooms. The staff speaks multiple languages: Czech, Russian, English, German. Instructions and menus are also in 4 languages. Therefore, there were no problems in communication. And they always proactively offered help: organize lunch on the road, order a taxi in advance, provide a vegetarian menu, etc.Negatives
I would like the sanatorium to know in advance about food restrictions or that this could be done through the sanatorium platform before arriving at the sanatorium.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Каралева, спасибо за ваш ответ. Мы с нетерпением ждем вашего следующего визита. если вы хотите заранее сообщить нам о своих предпочтениях в еде, пожалуйста, напишите нам по электронной почте. С уважением, команда отеля Silva.
Positives
The Hotel “Silva” is highly recommended! I enjoyed a week's spa stay, it definitely did me good.Answer from Spa and Wellness Hotel Silva
Liebe Frau Becker, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
I would especially like to mention the magnificent chef Radek Snajdr and masseuse Leona Havelkova.Answer from Spa and Wellness Hotel Silva
Уважаемый г-н Зарецкий, спасибо за ваш отзыв. Мы верим, что вы вернетесь к нам снова. Коллектив спа-отеля «Сильва»
Positives
Everything was excellent, wonderful staff, varied menu. Of course, to truly appreciate the effects of the procedures, you need to be at the resort for at least two weeks, which we will try to do next year.Answer from Spa and Wellness Hotel Silva
Уважаемый г-н Семибратоу, cпасибо за ваш ответ. Мы с нетерпением ждем вашего следующего визита. С уважением, команда отеля Silva.
Positives
We had a great time, all the staff were very attentive. Thanks everyone!Answer from Spa and Wellness Hotel Silva
Уважаемый г-н Свет, Спасибо за ваш отзыв. С уважением, команда отеля Silva.
Positives
The location of the hotel is of course absolutely brilliant. Located on the outskirts, in the middle of a forest. The hotel is not big and that alone makes it a place to relax. The suite is beautiful and tastefully decorated. With balcony. The staff speaks German, Russian and of course Czech. Very accommodating and friendly. The food is traditional Czech cuisine. The applications have been very good for us. Especially the massage with Natalja.Negatives
We would have appreciated a larger selection of salads when eating. We would have liked the self-service buffet dinner. The hard mattresses took a toll on us.Answer from Spa and Wellness Hotel Silva
Lieber Herr Sawazki, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
I really liked the hotel, excellent location, forest, air. The girls at the reception are very responsive, Martina and Nicole, they help a lot with any question. We also liked the food, especially the lunches, like in the best restaurants, the chef is great!!!!! The balneo has very good staff, any request to change something is no problem, the nurses are professional, the massage therapist Natasha has golden hands, I didn’t want to leave. The girls who cleaned the rooms were great, changed towels, cleaned everything clean, there were no problems. We were pleased with everything. Thanks for all. I would like to add: the transfer is at the highest level. Pan Yaroslav met us, and he told us a lot of interesting things along the way.Negatives
There is no negativity. Just one wish: we need nets on the windows. Forest area, lots of insects and mosquitoes.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Поликарпова, Спасибо за ваш отзыв. С уважением, команда отеля Silva.
Positives
I am very pleased with the site sanatoriums.com, everyone is very attentive and resolves all issues at any time, thank you very muchAnswer from Spa and Wellness Hotel Silva
Уважаемая госпожа Шойхет, Спасибо за ваш отзыв. С уважением, команда отеля Silva.
Positives
Good location. Near a forest and a park. Near a source. The doctor and staff also left a good impression.Negatives
The food in the sanatorium would like to be more varied. We were there in the summer and there were almost no fruits and vegetables except for cucumbers and tomatoes. Dinner was not an acceptable meal at all. Every day you have to choose and order for tomorrow, but the choice is not large. The portions are small and the food is not tasty. There are no drinks, even simple water for a fee. The bed was changed once every two weeks. It only deserves 3 stars with a minus.Answer from Spa and Wellness Hotel Silva
Благодарим вас за отзыв. Это очень важно для нас. С уважением, команда отеля Silva.
Positives
The impression is positive. The staff is attentive and polite. Special thanks to Martina, she helped with all questions.Negatives
We were worried when we were waiting for the transfer from the hotel. The driver arrived half an hour later.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Гриншпун, Спасибо за ваш отзыв. С уважением, команда отеля Silva.
Positives
Nice small hotel, near the forest. Friendly staff. The food is not dietary, but quite decent. Dinners were served very aesthetically. Special thanks to Dr. Gabriela.Negatives
The room we were placed in did not quite meet our expectations.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Дизик, Спасибо за ваш отзыв. С уважением, команда отеля Silva.
Positives
Nice small and cozy hotel, parking right in front of the house.Answer from Spa and Wellness Hotel Silva
Lieber Herr Schellack, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
We've been to Marianske Lazne about ten times and stayed in different hotels. It was our first time in Silva and we were very pleased with everything. The colonnade is within walking distance without steep ascents and descents, excellent location of the hotel in the park itself, silence, fresh air, excellent staff work, delicious food. We will be back here again! And as always, excellent and precise work by Sanatoriums in organizing everything. Thank you very much!Negatives
Everyone was happy.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Тутунару, Спасибо за ваш отзыв. Надеемся увидеть вас снова. С уважением, команда отеля Silva.