references
Positives
Good afternoon I would like to express my gratitude to the entire team of sanatorium.com As always, precision in work. Instant feedback on any questions. Excellent delivery and delivery, on time without delays. Hotel Silva is cozy. A perfectly balanced set of procedures; food is top notch, staff is friendly. We really liked everything. Thank you! Irina and Yun Gray
Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Gray, Спасибо за ваш отзыв. Будем рады, если вы придете снова. Коллектив спа-отеля «Сильва»
Positives
Very good location. Friendly staff! Food tastes very good!Negatives
Beds and pillows totally uncomfortable. The trip to Prague with an unfriendly tour guide from sanatoriums.comAnswer from Spa and Wellness Hotel Silva
Lieber Herr Sevcov, wir bedanken uns für Ihre Bewertung. Diese Reise nach Prag wird nur von Sanatoriums.com organisiert. Auf die Qualität der Reise können wir leider keinen Einfluss nehmen. Grüsse, Team des Spa Hotels Silva.
Positives
Hotel is small, but very nice. The location is perfect. All rooms are large and very nicely equipped. The sauna is small. There are very big advantages (you can book it for yourself). The staff is very friendly and the food is delicious and healthy.Answer from Spa and Wellness Hotel Silva
Liebe Frau Olejnik, wir bedanken uns für Ihre Bewertung. Team des Spa Hotels Silva
Positives
I really enjoyed my stay.Hotel is really quiet. Perfect for reducing stress and relaxation. Very pleasant massage and versatile applications. The food was really good (there is also vegetarian options). Room was super clean and smelled good. The people who work there were also very friendly. Many thanks also to the friendly staff! From the hotel you can take beautiful walks in the forest.Answer from Spa and Wellness Hotel Silva
Liebe Frau Amendt, wir bedanken uns für Ihre Bewertung. Team des Spa Hotels Silva
Positives
Simply great, we were in good hands and felt very comfortable. The staff was very good and friendly, the food was also very good, the spa hotel was in a quiet location. The applications were very professional and good, overall we would be happy to come back.Negatives
I refuse to look for something that doesn't exist.Answer from Spa and Wellness Hotel Silva
Dear Mr Michel, We thank you for the nice review. We hope that you will come back to us. Team Spa Hotel Silva
Positives
All services incl. and medical at an excellent level.Negatives
Monotonous lunches of soup and yesterday's salad from the refrigerator. Edible, but not at this priceAnswer from Spa and Wellness Hotel Silva
Уважаемый господин Ваиман, Спасибо за ваш отзыв. Будем рады, если вы придете снова. Коллектив спа-отеля «Сильва»
Positives
Since we have never visited spa hotels, we don't have a direct comparison. But we liked everything. The location is nice, the food was good, the staff was very friendly and the treatments were pleasant. weNegatives
Nothing negative.Answer from Spa and Wellness Hotel Silva
Lieber Herr Helm, wir bedanken uns für die Bewertung. Wir hoffen, dass Sie wieder zu uns kommen :-.Team vom Spa Hotel Silva
Positives
Personal thanks to Jan from the medical unit, as well as Petra and Martina, who work at the reception desk. High class professionals. Your other employees also deserve encouragement. We were pleased. Thank you.Negatives
I would like to see you introduce not just one, but a couple of breakfast and dinner dishes with both beef and lamb - so that the choice for those raised in the Muslim or Jewish tradition would be more varied. It seems that there are many people in Europe who also want to be treated and relax in Marianske Lazne. It is also a good idea to keep pork products separate from beef and lamb products at breakfast. Finally, a note on the pillows. They are not entirely comfortable. After sleep my neck becomes stiff. If necessary, it would be possible to replace them with more rigid ones. And so - everything is wonderful. We hope to visit you again. Thank you!Answer from Spa and Wellness Hotel Silva
Уважаемый господин Спирин, Спасибо за ваш отзыв. Мы с нетерпением ждем вашего следующего визита. Коллектив спа-отеля «Сильва»
Positives
Very good service in the hotel! Extremely attentive staff and perfect service. Gladly again!!Negatives
Parking situation on site a bit difficultAnswer from Spa and Wellness Hotel Silva
Lieber Herr Busch, wir bedanken uns für Ihre Bewertung. Team des Spa Hotels Silva
Positives
We were very satisfied. We plan to come this year.Answer from Spa and Wellness Hotel Silva
Dear Mr. Trippel, we thank you for your review. Team of the Spa Hotel Silva
Positives
Pleasant, friendly service staff. Cleanliness of the premises.Negatives
Not very convenient with parking.Answer from Spa and Wellness Hotel Silva
Уважаемый господин Дзюбин, Спасибо за ваш отзыв. Будем рады, если вы вернетесь к нам снова. Команда спа-отеля Silva
Positives
Only positive memories remain...Answer from Spa and Wellness Hotel Silva
Liebe Frau Stroscherer, wir bedanken uns für Ihre nette Bewertung. Team des Spa Hotels Silva
Positives
Good food and friendly staffNegatives
The hotel is in a very nice location, but the parking facilities are very poor because there are simply not enough of themAnswer from Spa and Wellness Hotel Silva
Lieber Herr Woitzik, vielen Dank für Ihren Feedback. Mit freundlichen Grüssen, Silva Hotel Team.
Positives
We were at the hotel from 12/27/22 to 01/02/23. The entire stay at the hotel was harmonious and pleasant. The hotel staff is very friendly. The New Year's Eve was well organized with shows, dancing and fireworks. The weather did not disappoint either, it was sunny and warm.Negatives
The pillows weren't particularly comfortable for us.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Прохоренко, Спасибо за ваш отзыв. Мы с нетерпением ждем вашего следующего визита. Сотрудники санатория Сильва
Positives
I rested from November 6 to November 11, 2022 at the Silva Hotel. The hotel is located very well, a quiet place overlooking the forest, the Colonnade is a 5-minute walk, the building is small with a recent renovation, the staff is very responsive and friendly, the rooms are cleaned every day, in the hotel The restaurant is always not crowded, the food is tasty and in sufficient quantity. The room has a 45" TV and stable WI-FI. Procedures are always on time and without queues. I will order in the future.Answer from Spa and Wellness Hotel Silva
Уважаемый господин Пьехот, Спасибо за хороший отзыв. Мы с нетерпением ждем вашего следующего визита. Коллектив спа-отеля «Сильва»
Positives
Cozy dining room. The rooms in general are very beautifully colored and elegantly designed. Also the spa area with relaxing background music.Negatives
For a junior suite, comfortable armchairs and a chair in front of the desk were missing.Answer from Spa and Wellness Hotel Silva
Lieber Herr Hinrichs, wir bedanken uns für Ihre Bewertung. Team des Spa Hotels Silva
Positives
The reception is normal and that's all.Negatives
For 9 days they did not clean the room once, except for the toilet. Maximum 2 stars.Answer from Spa and Wellness Hotel Silva
Lieber Herr Schwerdt, wir bedanken uns für Ihre Bewertung. Team des Spa Hotels Silva
Positives
the hotel and the rooms are clean, the staff organize all of the guests' concerns well, there were no problems with communicationNegatives
The trip to Prague was included in the price, but the description ABSOLUTELY needs to be changed. It's not a city tour, but a walking tour! We had an older lady with us who was expecting a ride and had major problems walking along the way!!!! The pick-up for this excursion was accompanied by a tour guide who told the history of Prague non-stop for 2 hours in Russian at a high volume. Yes, there were far more Russian-speaking guests on the bus, but this exclusiveness was really outrageous and annoying. The tour guide in Prague, on the other hand, was warm, kind and explained everything to our smaller group in German. Overall, we thought it was a shame to see and experience so few happy Czechs. Everyone was very distant and cold.Answer from Spa and Wellness Hotel Silva
Lieber Herr Wedel, vielen Dank für die Bewertung. Sanatoriums.com organisierte den Ausflug nach Prag. Grüße Das Team des Silva Hotels
Positives
Everything went perfectly. Any questions will be answered instantly. Thanks for a great stay.Negatives
NoAnswer from Spa and Wellness Hotel Silva
Уважаемый г-н Капустин, Благодарим Вас за очень приятный отзыв. Тим Спа Отель Сильва
Positives
Everything is fine. The service staff and reception desk are at a high level. Always ready to help. The food is simply for gourmets. The hotel restaurant is beautifully decorated. The waitresses are friendly. Everything is great. I'm even ready to give it five stars.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Львов, Спасибо за очень хорошую оценку. Мы с нетерпением ждем вашего следующего визита. Команда спа-отеля Silva
Positives
The hotel is in a quiet location, on the edge of the forest. The staff throughout the hotel are very friendly and attentive. Great service in the restaurant. The evening menu was always excellent. Many thanks to the chef! All treatments were carried out very punctually by friendly and competent staff. We were very satisfied and will definitely come back.Negatives
Room cleaning was sometimes not sufficient, for example only vacuuming and mopping the floor in the bathroom once a week.Answer from Spa and Wellness Hotel Silva
Lieber Herr Eggert, vielen Dank für Ihr positives und negatives Feedback. Wir freuen uns schon auf Ihren nächsten Besuch. Mit freundlichen Grüssen, Silva Hotel Team.
Positives
The hotel is small but cozy, the walls are painted in a modern style, it’s clean.. The staff are very friendly and polite.Negatives
For lunch, you can diversify the saladAnswer from Spa and Wellness Hotel Silva
Lieber Herr Harder, wir bedanken uns für Ihre Bewertung. Wir hoffen, dass Sie zu uns wiederkommen. Team des Spa Hotels Silva
Positives
everything is well organized, pleasant atmosphere, good attitude of the staff.Negatives
hard for disabled people, steps,Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа плетницкий , Благодарим Вас за отзыв. Коллектив спа-отеля Сильва
Positives
The quiet location, the friendliness of the service staff. Just thank you.Answer from Spa and Wellness Hotel Silva
Lieber Herr Herz, vielen Dank für Ihre Bewertung. Team des Silva Hotels
Positives
Everything and everything is wonderful. I am delighted with Hotels Silva. Excellent cook and staff...Negatives
Water in the room could be free, there are so many springs in the area, or a little cheaper.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Ротаи, Благодарим Вас за отзыв. Коллектив спа-отеля Сильва
Positives
I liked the sanatorium, it was a great location, the only thing missing was a poolAnswer from Spa and Wellness Hotel Silva
Уважаемая госпожа Дубровицкая, Благодарим Вас за отзыв. У нас есть новости! Теперь вы можете посетить бассейн в отеле Свобода. Отель находится в 50 метрах от отеля Silva. Мы все организуем для вас. Коллектив спа-отеля Сильва.
Positives
Very nice, cozy hotel, excellent location next to the forest and springs not far from the center. Very nice staff. We really enjoyed. Suitable for those who want to take a break from the bustle of the city and enjoy nature.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Лакушкина, Благодарим Вас за отзыв. Коллектив спа-отеля Сильва
Positives
We rested in June 2022. A small hotel, recently renovated, located near the forest, 400m to the colonnade. Rooms with balconies face the street (you can hear service cars in the morning), the other side of the building faces the forest, without balconies. Nice spacious room, high ceilings, cozy balcony. Excellent food. Breakfast: regular European, lunch: soup + salad (half board), dinner: small appetizer + soup and salad (take your own if desired) + second course (chosen the previous day from four options) + dessert. Drinks for lunch and dinner for separate fee. The doctor gave some good advice, we were satisfied. The procedures are normal. We were very pleased with our vacation!Negatives
The mattress and pillows, for our taste, are below average, not worthy of 4 stars. The bathroom was budget, from a three-star hotel, but it served its functions. We asked the maids to change the pillowcases after four days of stay, one said we change them once a week, the second came and changed them. We were by car, the hotel does not guarantee a parking space, there is public parking nearby, but after the sign, along the street from the hotel, you cannot park (there is a photo with explanations at the reception desk). We received a fine and went to pay 200 kroons to the police. The pros greatly outweigh the cons, good hotel.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Коцолайнен, Спасибо за ваши положительные и отрицательные отзывы. С уважением, команда отеля Сильва.
Positives
A very cozy and clean hotel in a great location next to the forest. We can rate the food a solid 5, everything was delicious and there was a wide choice of dishes.Answer from Spa and Wellness Hotel Silva
Dear Mrs. Berek, thank you for your assessment. Team Spa Hotel Silva.
Positives
The restaurant staff was very attentive. Can you make me an offer for the end of October, including train travel? ThanksNegatives
No trash can in the living area. The television, for the distance to the bed, is too small for older eyes. Why isn't there a general coffee fund in the hotel that all employees benefit from?Answer from Spa and Wellness Hotel Silva
Lieber Herr Lange, vielen Dank für Ihre Bewertung. Schreiben Sie an die Sanatoriums.com für ein Preisangebot. Grusse Team Spa Hotel Silva