references
Positives
Nice little hotel, staff is very nice, food was great...compliments to the chef. We'd love to come back.Negatives
The bed was too hard.
Answer from Spa and Wellness Hotel Silva
Dear Ms. Leuschner, we thank you for the review and we hope that you will come back to us. We can give you a soft pad on mattress next time. Team Spa Hotel Silva
Positives
My rating is 10 out of 10 for staff serviceAnswer from Spa and Wellness Hotel Silva
Dear Mr. Moyse, Thank you for your nice review. We hope that you will return to us again in the future. Team Spa Hotel Silva
Positives
Everything was great 👍👍👍Negatives
There's nothing to complain about, we liked everything.Answer from Spa and Wellness Hotel Silva
Dear Mr. Lukpanov, we would like to thank you for the nice review and hope that you will come back to us next year.
Positives
A very nice and dignified hotel, very clean, friendly and helpful staff, good price-performance ratio, treatments met our expectations, excellent cuisine - all in all - top.Negatives
Personally, we would have preferred a cold buffet in the evening. We are not used to eating warm food every evening.Answer from Spa and Wellness Hotel Silva
Dear Ms. Stegler, thank you for the review. Team Spa Hotel Silva
Positives
Clean. Bright rooms. The staff is hospitable! The treatment is super! The food is top notch!Negatives
Restaurant waiters serve poor quality wine diluted with water!!!Answer from Spa and Wellness Hotel Silva
Dear Mrs. Sukhomlina, thank you for your visit. Spa Hotel Silva
Positives
After 4 years of being away from Marienbad, we found a hotel that surpassed the previous hotels in all respects. Everything was right. Nothing stands in the way of another spa stay at the Hotel Silva. We will definitely see each other again in 2024.Answer from Spa and Wellness Hotel Silva
Dear Mr. Märtzschke, We would like to thank you for the lovely review and hope that you will come back to us next year.
Positives
I really liked itAnswer from Spa and Wellness Hotel Silva
Dear Mr. Arapov, we are very pleased. We hope that you will return to us in the future. Hotel Silva Team Spa
Positives
I very nice room and friendly staff.Negatives
The food is very modest. Few salads. They serve dessert for dinner, what nonsense is it for the night, tea is only in the morning, why do you have to order it in the evening? Remove tea from your room and offer it for lunch and dinner.Answer from Spa and Wellness Hotel Silva
Dear Ms. Fellinger, Thanks for your review. Spa Hotel Silva
Positives
We rested at the Silva Spa Hotel from 20.10 to 30.10. We were very pleased! Great location! The hotel is surrounded on three sides by forest. silence, air, - and at the same time not far from the springs (five to ten minutes walk to the central colonnade), next to the "Forest Spring" Three minutes. along the path through the park and you are on the main street of the city! We are very pleased with the choice of the resort. Wonderful helpful staff. All our appeals and requests regarding accommodation were satisfied very quickly! The girls at the reception are always responsive and try to help quickly resolve any issues. Great food! We were very pleased (especially the dishes from the chef!) Special thanks to all the spa workers. Great service! We would like to thank the spa manager, Ian! After consulting with the doctor, there was confusion about the procedure schedule. Ian fixed everything and built a schedule taking into account our wishes. When during our vacation we needed a little help from a doctor, he found a specialist in the city clinic and we were provided with help for a nominal fee. Thank you to the Sanatorium team for a perfectly organized vacation! We would like to especially mention Irena Millerova! On the day of departure there was a problem with ticket registration. She contacted the airline and solved the problem!Answer from Spa and Wellness Hotel Silva
Уважаемый господин Дорошенко, Благодарим Вас за отзыв, мы очень ценим его и с нетерпением ждем возможности снова приветствовать Вас в нашем отеле. Команда отеля Сильва.
Negatives
Procedures start too earlyAnswer from Spa and Wellness Hotel Silva
Благодарим Вас за отзыв, мы очень ценим это. Команда отеля Silva.
Positives
Price-performance ratio overall very good, the hotel is not a spa factory but a quiet but professional idyll on the edge of the forest but still close to the center. The efforts of the staff to make the guests' stay as pleasant as possible should be highlighted.Negatives
There are no negative points to report.Answer from Spa and Wellness Hotel Silva
Vielen Dank für die lobenden Worte. Wir freuen uns auf Ihren nächsten Besuch bei uns.
Positives
Very friendly reception staff.Negatives
Room could have been cleaner. The treatments could have been better explained. If you ask for and pay the bill after dinner, maybe say that it always goes to the room and that the money you put down is therefore a tip. And it's not only explained when you leave. That's not the fine English way.Answer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung. Wir versuchen unser Bestes zu geben, sind jederzeit an der Rezeption für Sie erreichbar und werden versuchen, unsere Dienstleistungen auch in Zukunft zu verbessern.
Positives
Very good location of the hotel. Silence, fresh air, beauty of the autumn forest. Great job from the staff. Everyone is friendly and responsible. Good food, excellent service in the restaurant. The waiters are great! Good treatment.Answer from Spa and Wellness Hotel Silva
Благодарим Вас за положительный отзыв, мы очень ценим это и будем рады когда-нибудь снова приветствовать Вас в нашем отеле. Команда отеля Сильва.
Positives
The only positive thing is the Russian-speaking workers in the dining room and cleaning roomsNegatives
I vacationed in this sanatorium in 2019 and was very pleased. Unfortunately, Silva has changed for the worse. Dark, dull walls do not add to the mood. A constant and meager menu, old and very uncomfortable beds, gray washed towels - all this spoiled my stay at the hotels. I don't think the hotel deserves 4 stars. It is a pity that the administration does not pay attention to criticism and does not try to change anything.Positives
Had a very nice stay. The hotel is located near the forest, very quiet. We enjoyed the view from our balcony every day. To the colonade 10 minutes. The food was always very nicely prepared and very tasteful. A big plus for the chef. German is spoken. Staff at reception and during treatment were very friendly.Negatives
The room was always cleaned after 2 p.m.Answer from Spa and Wellness Hotel Silva
Sehr geehrter Herr Rebel, vielen Dank für Ihre Bewertung. Schöner Tag, Team vom Spa Hotel Silva.
Positives
We were very satisfied and would love to come back.Negatives
The beds were uncomfortable, the mattress was very hard.Answer from Spa and Wellness Hotel Silva
Sehr geehrte Frau Lanz, Vielen Dank für Ihr Lob und wir würden uns sehr freuen, wenn Sie wieder ins unserem Hotel zu kommen. Bezüglich der Matratze - es tut uns Leid, dass wir davon nichts wussten, da wir über einen Matratzenweichmacher verfügen und diesen Ihnen selbstverständlich kostenlos zur Verfügung stellen würden. Wir freuen uns also auf das nächste Mal. Spa Hotel Silva Team.
Positives
Small, family hotel in a quiet location, not far from the colonnade. Nice and helpful staff.Negatives
Not for wheelchair usersAnswer from Spa and Wellness Hotel Silva
Liebe Frau Schneider, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
Everything is on the level - excellentNegatives
It's time to throw away bed linen and mattresses; it's not comfortable to sleepAnswer from Spa and Wellness Hotel Silva
Уважаемая г-жа Лавит, Спасибо за ваш отзыв. СПА-команда отеля «Сильва»
Positives
The masseuse Natascha was greatNegatives
For the full board there was no lunch, only inedible snacks. The bed linen and bathrobe were never changed, the staff is unfriendly. Dinner is a la kart with a limited selection. Parking lot is too small. The cleanliness is massive. Maximum 3 stars.Positives
good hotel, is close to the forest and forest spring, but not far to Kolonada, small but nicely done, cozy. There are loungers outside in the garden. Very clean, newly renovated. Staff in the restaurant is very friendly. The food is good too. Very well organized: no waiting times for applications, the staff is also very friendly. German is spoken everywhere.Negatives
No lobby, in the evening if the weather is bad you stay in the room or go to another hotel.Positives
No complaints at all! The hotel is excellent, clean, comfortable, the staff is simply excellent! Everyone was treated with respect and understanding, the room was cleaned all the time, clean and good! Dinners were served like in a gourmet restaurant, with excellent decoration and taste! I recommend!!!Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Коробко, Благодарим Вас за отзыв. Мы верим, что вы вернетесь к нам снова. Команда СПА-отеля «Сильва»
Positives
I really liked everything here. The treatments were always on time and effortless. The back massage from Ms. Havelkova was special. The food was excellent and artfully decorated. The staff was always friendly and attentive. The location is very quiet and beautiful. Me and my friends made reservations for 2024, recommended.Answer from Spa and Wellness Hotel Silva
Liebe Frau Sperling, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Positives
Our expectations were exceeded. Very nice location by the forest and near the colonnade. Excellent food, nice staff. We only booked a mini-light treatment with 8 treatments, which were good.Answer from Spa and Wellness Hotel Silva
Liebe Frau Kagalovskaya, wir bedanken uns für die Bewertung. Team Spa Hotel Silva
Negatives
Very poor food no choice cooked very poorly vegetables tomatoes and cucumbers fruits cut into piecesAnswer from Spa and Wellness Hotel Silva
Уважаемая госпожа Хитро, спасибо за ваш ответ. Мы с нетерпением ждем вашего следующего визита. если вы хотите заранее сообщить нам о своих предпочтениях в еде, пожалуйста, напишите нам по электронной почте. С уважением, команда отеля Silva.
Positives
Forest very close !Negatives
Climb up to the hotelAnswer from Spa and Wellness Hotel Silva
Dear Mr. Stanovsky, thank you for your feedback. Team Spa Hotel Silva
Positives
Everything was great! The staff was always friendly and competent!Answer from Spa and Wellness Hotel Silva
Liebe Frau Grusinski, wir bedanken uns für die Bewertung. Wir hoffen, dass Sie zu uns wiederkommen. Team Spa Hotel Silva
Positives
Our stay was only short (6 days) but full of positive impressions! We were even allowed to move into another room in the hotel on the second day without any extra charge because my mother couldn't easily get into the bathtub. So the next day we got a room with a shower. The staff in the hotel, restaurant and spa area were absolutely friendly and helpful. Breakfast, lunch snack and dinner were very lovingly prepared and delicious. No problem if you're away for a longer period of time, you can either have a packed lunch or a cold plate delivered to your room. At first glance, the hotel is a bit out of the way and on the edge of the forest, which is very pleasant. But it only takes 10 minutes of walking and you are right in the center at the colonnades. We were even lucky and were able to enjoy an evening in the beautiful casino with the West Bohemian Symphony Orchestra. We'll definitely be back!Answer from Spa and Wellness Hotel Silva
Liebe Frau Hohlfeld, wir bedanken uns für die Bewertung. Team Spa Hotel Silva