references
Positives
the hotel and the rooms are clean, the staff organize all of the guests' concerns well, there were no problems with communicationNegatives
The trip to Prague was included in the price, but the description ABSOLUTELY needs to be changed. It's not a city tour, but a walking tour! We had an older lady with us who was expecting a ride and had major problems walking along the way!!!! The pick-up for this excursion was accompanied by a tour guide who told the history of Prague non-stop for 2 hours in Russian at a high volume. Yes, there were far more Russian-speaking guests on the bus, but this exclusiveness was really outrageous and annoying. The tour guide in Prague, on the other hand, was warm, kind and explained everything to our smaller group in German. Overall, we thought it was a shame to see and experience so few happy Czechs. Everyone was very distant and cold.Answer from Spa and Wellness Hotel Silva
Lieber Herr Wedel, vielen Dank für die Bewertung. Sanatoriums.com organisierte den Ausflug nach Prag. Grüße Das Team des Silva Hotels
Positives
Everything went perfectly. Any questions will be answered instantly. Thanks for a great stay.Negatives
NoAnswer from Spa and Wellness Hotel Silva
Уважаемый г-н Капустин, Благодарим Вас за очень приятный отзыв. Тим Спа Отель Сильва
Positives
Everything is fine. The service staff and reception desk are at a high level. Always ready to help. The food is simply for gourmets. The hotel restaurant is beautifully decorated. The waitresses are friendly. Everything is great. I'm even ready to give it five stars.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Львов, Спасибо за очень хорошую оценку. Мы с нетерпением ждем вашего следующего визита. Команда спа-отеля Silva
Positives
The hotel is in a quiet location, on the edge of the forest. The staff throughout the hotel are very friendly and attentive. Great service in the restaurant. The evening menu was always excellent. Many thanks to the chef! All treatments were carried out very punctually by friendly and competent staff. We were very satisfied and will definitely come back.Negatives
Room cleaning was sometimes not sufficient, for example only vacuuming and mopping the floor in the bathroom once a week.Answer from Spa and Wellness Hotel Silva
Lieber Herr Eggert, vielen Dank für Ihr positives und negatives Feedback. Wir freuen uns schon auf Ihren nächsten Besuch. Mit freundlichen Grüssen, Silva Hotel Team.
Positives
The hotel is small but cozy, the walls are painted in a modern style, it’s clean.. The staff are very friendly and polite.Negatives
For lunch, you can diversify the saladAnswer from Spa and Wellness Hotel Silva
Lieber Herr Harder, wir bedanken uns für Ihre Bewertung. Wir hoffen, dass Sie zu uns wiederkommen. Team des Spa Hotels Silva
Positives
everything is well organized, pleasant atmosphere, good attitude of the staff.Negatives
hard for disabled people, steps,Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа плетницкий , Благодарим Вас за отзыв. Коллектив спа-отеля Сильва
Positives
The quiet location, the friendliness of the service staff. Just thank you.Answer from Spa and Wellness Hotel Silva
Lieber Herr Herz, vielen Dank für Ihre Bewertung. Team des Silva Hotels
Positives
Everything and everything is wonderful. I am delighted with Hotels Silva. Excellent cook and staff...Negatives
Water in the room could be free, there are so many springs in the area, or a little cheaper.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Ротаи, Благодарим Вас за отзыв. Коллектив спа-отеля Сильва
Positives
I liked the sanatorium, it was a great location, the only thing missing was a poolAnswer from Spa and Wellness Hotel Silva
Уважаемая госпожа Дубровицкая, Благодарим Вас за отзыв. У нас есть новости! Теперь вы можете посетить бассейн в отеле Свобода. Отель находится в 50 метрах от отеля Silva. Мы все организуем для вас. Коллектив спа-отеля Сильва.
Positives
Very nice, cozy hotel, excellent location next to the forest and springs not far from the center. Very nice staff. We really enjoyed. Suitable for those who want to take a break from the bustle of the city and enjoy nature.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Лакушкина, Благодарим Вас за отзыв. Коллектив спа-отеля Сильва
Positives
We rested in June 2022. A small hotel, recently renovated, located near the forest, 400m to the colonnade. Rooms with balconies face the street (you can hear service cars in the morning), the other side of the building faces the forest, without balconies. Nice spacious room, high ceilings, cozy balcony. Excellent food. Breakfast: regular European, lunch: soup + salad (half board), dinner: small appetizer + soup and salad (take your own if desired) + second course (chosen the previous day from four options) + dessert. Drinks for lunch and dinner for separate fee. The doctor gave some good advice, we were satisfied. The procedures are normal. We were very pleased with our vacation!Negatives
The mattress and pillows, for our taste, are below average, not worthy of 4 stars. The bathroom was budget, from a three-star hotel, but it served its functions. We asked the maids to change the pillowcases after four days of stay, one said we change them once a week, the second came and changed them. We were by car, the hotel does not guarantee a parking space, there is public parking nearby, but after the sign, along the street from the hotel, you cannot park (there is a photo with explanations at the reception desk). We received a fine and went to pay 200 kroons to the police. The pros greatly outweigh the cons, good hotel.Answer from Spa and Wellness Hotel Silva
Уважаемая госпожа Коцолайнен, Спасибо за ваши положительные и отрицательные отзывы. С уважением, команда отеля Сильва.
Positives
A very cozy and clean hotel in a great location next to the forest. We can rate the food a solid 5, everything was delicious and there was a wide choice of dishes.Answer from Spa and Wellness Hotel Silva
Dear Mrs. Berek, thank you for your assessment. Team Spa Hotel Silva.
Positives
The restaurant staff was very attentive. Can you make me an offer for the end of October, including train travel? ThanksNegatives
No trash can in the living area. The television, for the distance to the bed, is too small for older eyes. Why isn't there a general coffee fund in the hotel that all employees benefit from?Answer from Spa and Wellness Hotel Silva
Lieber Herr Lange, vielen Dank für Ihre Bewertung. Schreiben Sie an die Sanatoriums.com für ein Preisangebot. Grusse Team Spa Hotel Silva
Positives
The location of the hotel on the edge of the forest and the city is ideal for older people. We received a very friendly welcome and were served carefully by the staff. Actually, we couldn't have met better. As requested, we were also given appointments for treatments in the wellness area so that we had enough free time to suit our needs.Negatives
The only negative problem was the low installation height of the toilet. The height was just right for small children, but not for older people of average height.Answer from Spa and Wellness Hotel Silva
Sehr geehrter Herr Hotzler, vielen Dank für Ihre Bewertung und auch für Ihren Bemerkung. Grüße aus Marienbad.
Positives
Everything was greatAnswer from Spa and Wellness Hotel Silva
Sehr geehrte Frau Fischer, vielen Dank für Ihre Bewertung. Grüße aus Marienbad.
Positives
thanks, it's fineAnswer from Spa and Wellness Hotel Silva
Lieber Herr Pislegin, vielen Dank für Ihre Bewertung. Grüße aus Marienbad.
Positives
Wonderful hotel in close proximity to the mineral springs. The rooms are cozy, clean and spacious. The food is varied, deliciously prepared and beautifully presented. Thanks to the chef - he is a master of his craft! The prescribed treatment is carried out professionally and at the agreed time. All of the client's wishes are taken into account. The atmosphere of the hotel is homely and friendly. We would be happy to visit this hotel again. Special thanks to the hotel administrators Petra and Dominika! Also waitresses, waiters, cleaners, medical staff - all at a high level. The hotel manager is a big plus for the organization of the hotel, for the kitchen, for a wonderful holiday! We are looking forward to your next visit! Recommended!Answer from Spa and Wellness Hotel Silva
Lieber Herr Schumacher, vielen Dank für Ihre Bewertung. Grüße aus Marienbad.
Positives
A wonderful stay in an excellent hotel! Everything is great, first and foremost a top staff!Answer from Spa and Wellness Hotel Silva
Sehr geehrte Frau Markiewicz, vielen Dank für Ihre Bewertung. Grüße aus Marienbad.
Positives
Unfortunately the hotel is at the top of the street, which is very steep. Not necessarily recommended for older people who may have walking difficulties. The pickup from home was flawless. The return on October 16th, 2021 was very bad because the driver talked or even wrote on his cell phone continuously until he stopped.Answer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung. Sie können mit dem Trolleybus Nr. 7 fahren und dann geht es nicht mehr so bergauf Ilona Vinklerová, Sales Manager
Positives
Excellent location, close to mineral springs, the city center, parks. There is a forest area around the hotel with walking paths, benches and, of course, clean air. After renovations, renovations and a name change, Hotel Silva has changed for the better, much better. A couple of years ago we vacationed at Villa Savoy. Everywhere is clean, comfortable, high quality and friendly. The beds are comfortable, wide, and even such a detail as padding between the mattresses for stability and not spreading is also provided. The room was bright, spacious and warm. Shower with excellent hot and cold water pressure. Everything is fine! I would like to note the manager of this hotel, who competently manages and knows a lot about it. Respect! The hotel administrators are also professional, tactful, polite and welcoming. Any issue was resolved instantly, they were always happy to help, they were always there - friendly, stylishly dressed, beautifully carrying the hotel brand. The room was cleaned well - any wish was fulfilled if you forgot, for example, refill the soap or put a spare roll of paper. I would also like to note that it was a pleasant surprise that the rooms were not cleaned by the same employee, but by different ones throughout the week. If this is such an organizational "move", then once again - respect to the hotel manager. The procedures are located on two different floors, but everything happens smoothly, on time, without queues or fuss. The paramedics are friendly, fast and know their stuff. I was very pleased with the quality and attitude towards vacationers. I would like to note the jug of water that is always present on floor -1, where various citrus fruits, fruits or cucumbers with additives are prudently cut for vitaminization. A full vase of apples is also always a pleasant surprise. The food in the restaurant is also tasty and varied. Soups for lunch and dinner are always different, as are salads. Breakfast has a large, always fresh assortment of food. In addition to pastries, yogurt, sour cream, dried fruits, there are also delicious desserts in cups. Beautiful presentation of dishes! Special thanks to the cook. Regardless of the appetizer, main course or dessert, light touches of art were always present on the plate. Good girl! The waiters are always polite, friendly, and always ready to help. We really enjoyed our vacation! If possible, we would be happy to visit this wonderful hotel again!Negatives
No negative was found. My only wish is that milk porridge be present at breakfast.Answer from Spa and Wellness Hotel Silva
Спасибо за оценку, выяснилa ситуацию с кашей на кухне - kaше делается раз в 3 дня. Xoрошего дня Ilona Vinklerová, Sales Manager
Positives
It was a good vacation.Answer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung. Mit freundlichen Grüßen das Silva Hotel Team
Positives
Hotel Silva: Very friendly staff, great service and food. Price performance is perfect. Ms. Petra from the reception was particularly friendly and competent.Answer from Spa and Wellness Hotel Silva
Vielen Dank für die Bewertung, wir freuen uns auf Ihren nächsten Besuch Ilona Vinklerová, Sales Manager
Positives
Very well-maintained facility, the room was very spacious and tastefully furnished, the staff was friendly and helpful, the food was great - tasty and varied, and the treatment was also of a high standardNegatives
No ramp at the entrance to the building. In my room, the floor was uneven in some places, the sanitary equipment was old, and the toilet bowl was cracked. No poolAnswer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung Ilona Vinklerová, Sales Manager
Positives
The best hotel Marianske LazneNegatives
We missed an electric kettle in the roomAnswer from Spa and Wellness Hotel Silva
Спасибо за Вашу оценъку Ilona Vinklerová, Sales Manager
Positives
A very well-kept and tastefully furnished hotel with absolutely excellent cuisine and very friendly staff. The location away, on the edge of the forest and yet close to the colonade is simply perfect. The staff was helpful and happy to accommodate any change of application.Negatives
The doctor's examination was more than short and the choice of treatments was therefore only partially good.Answer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung Ilona Vinklerová, Sales Manager
Positives
I'm very satisfied! A very nice hotel.Answer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung, Ilona Vinklerová, Sales Manager
Positives
The hotel was beautiful! We really liked the fresh air and the cleanliness of the rooms. The receptionists are friendly, welcomed us quickly and were very friendly throughout our stay.Answer from Spa and Wellness Hotel Silva
Vielen Dank für Ihre Bewertung, wir hoffen, dass Sie wieder kommen! Ilona Vinklerová, Sales Manager