references
Positives
The quality of treatment and accommodation is at the highest level.Negatives
I would like more variety in the menu in the restaurant in the morning.Negatives
The food is not varied, it’s the same every day, 1-2 dishes change, but most importantly, it’s not very tasty!Answer from Spa Hotel Butterfly
Уважаемая госпожа Елена, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за то что Вы нашли время для отзыва о проживании. Ваше мнение для нас очень важно. Спасибо за замечания и предложения к службам отеля. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику.Постараемся в рамках возможного все исправить. Благодарим Вас за ваш отзыв.Извините нас за то что мы не смогли исполнить все ваши ожидания.Надеемся что в будущем вы посетите Марианские Лазни и наши работники отеля будут рады вас видеть вновь в нашем отеле,желаем Вам крепкого здоровья.
Positives
Thank you bolszoje za prijatnyj otdyh. Ponravilis naznaczennyje procedury. .Ocsen krasivaja priroda, arhitektura.Parki velikolepnyje.Negatives
Hotelos by bolee ulybcsivogo personala, na recepszene ocsen little explained in the day prijezda, hotelos by bolee tioplogo prijoma. This is what we have been doing in many sanatoriums. Hotelos would cztoby be in Zelanj and dieticzeskoje pitanije, otdelnyj stol, not Swedish.Positives
Everything about the hotel was truly great. I would like to especially note the work of the driver who provided transfers from the airport to the hotel and back. Everything is on time, of high quality, at the highest level. I think that I will continue to use your portal. Many thanks for the work of all the employees who were involved in my service at various stages.Positives
Magnificent nature, very beautiful parks, a very beautiful hotel, a variety of treatments. An excellent gymnast / or physiotherapist /, unfortunately I don’t remember her last name, she conducts gymnastics in the pool and individual.Negatives
But the hotel is located a bit far from the sources - 1500m, if the room faces the street, you can only sleep with earplugs - it is very noisy from traffic. We are talking about the warm season, when you have to open the windows because there is no air conditioning in the hotel. There is only one massage therapist in the hotel, the number of massages is small, and it is impossible to get at least 10, only for an additional fee..Positives
There were earlier, noticeable modernization and repairs.Positives
Excellent treatment mineral baths dry paraffin massage yes 15 minutes is not enough but the quality is superNegatives
Dirt is rather weak, gymnastics, simplified physiotherapy did not impress. In room 620 there is such an old and squashed mattress that it is simply inconvenient for the hotel management for their oversight. Regarding food, they come for treatment and the food is probably over-salted on purpose so that they order beer.Positives
Friendly attitude of the staff. Virtually no language barrier.Negatives
1. Poor quality of room cleaning: linen was changed only once in two weeks, the toilet was not washed even once, towels were changed only if they were thrown on the floor. In the hotel presentation: linen should be changed twice a week, towels every day. 2. The sanatorium is used as a hotel. Over the course of two weeks, tourists from Asia checked in three times overnight with breakfast. It's not very pleasant. The spirit of the sanatorium is completely lost. 3. Nutrition. For lunch and dinner, order two or three dishes. This is not always convenient. No salads.Positives
A good package of services, well-coordinated work of all staff: treatment, food, room cleaning, evening leisure - everything is at a good level! Nice pool, jacuzzi, sauna. Thank you to the entire staff of the sanatorium!Negatives
This year it was cold in the Czech Republic (up to -15), and therefore the room was cool for me. The battery is too small for the size of the room, and there was a strong wind from the window. For this reason, you could only sit in the room wearing warm clothes.Positives
Everything is wonderful - clean, friendly staff, well-organized treatment system, free swimming pool.Negatives
Breakfast at the hotel is quite acceptable. True, they differ little in variety, for example, during the two weeks of stay, only semolina was offered from porridges, but nevertheless, there is plenty to choose from. I don’t recommend taking a hotel stay with lunch and dinner, the food is tasteless, it feels like they started skimping on the quality of food, there are no dietary dishes at all. There are a lot of excellent restaurants and cafes around where you can eat tasty and inexpensive food.Negatives
Breakfast is good, but the rest of the food has nothing in common with 4*Positives
We really liked the service. Many thanks to all the medical staff.Negatives
improve breakfast variety.Positives
Good quality of treatment, many different procedures, attentive and caring medical staff.Negatives
No variety for breakfast. For thirteen days of stay, every day is almost the same. The same goes for salads for lunch and dinner. Almost every evening large busloads of tourists from China are accommodated for the night. Everything would be fine, but for some reason in the morning for breakfast they all go dressed in outerwear, jackets, some in hats, with backpacks. The breakfast room is not large in size. The crowd, the noise, the queue for coffee, for some reason with so many people there is only one coffee machine. In general, you get the feeling that you are at a train station. Because of this alone, I will not go to this hotel again and will not recommend it to my friends.Answer from Spa Hotel Butterfly
Уважаемая госпожа Butuk, спасибо за написание отзыва. Мы очень рады, что Вы были довольны лечением в отеле Баттерфляй. Мы также рады ответить на Ваши пожелания по ассортименту завтраков, а также салатов на обед и ужин. Предложение завтраков в отеле Баттерфляй, на наш взгляд, соответствует стандарту отеля 4 *. Гостям предлагается широкий выбор горячих и холодных блюд, фруктов, овощей, здорового диетического питания, и всё это предлагается в достаточном количестве. К сожалению, при полной загрузке отеля может случиться так, что ресторан полностью занят и, даже, может образоваться очередь. Вместимость ресторана достаточна, и атмосфера в ресторане вполне приятная. Что касается салатов на обед и ужин, то нашим гостям предлагается 3 вида свежих салатов, минимально 2 вида свежих овощей и 3 соуса. Наши гости, по большей части, оценивают завтрак и ужин на отлично. Мы желаем Вам всего наилучшего, а также крепкого здоровья; и мы будем рады Вашему следующему визиту к нам. С уважением, менеджер гостиницы
Positives
Knowledgeable doctor and quality of treatment. Quality of room cleaning.Negatives
Disgusting food. If you adhere to the principles of healthy eating, you will generally remain hungry. Everything is fatty, over-salted; After my first dinner I had an attack of gallstone disease. They promised to cook for me separately. A couple of times they boiled beef and it was so tough that it was impossible to swallow... I realized that I couldn’t cope with them and just started having dinner in other restaurants. In general, this hotel does not deserve 4 stars.Answer from Spa Hotel Butterfly
Уважаемая госпожа Brushin, cпасибо, что нашли время написать этот отзыв. Мы очень серьезно относимся к мнению наших гостей, и стараемся постоянно совершенствоваться. Мы очень рады, что вы удовлетворены услугами, связанными с Вашим врачом, лечением, процедурами и общим размещением. С другой стороны, нам очень жаль, что сервис в нашем ресторане не оправдал ваших ожиданий. Мы решаем пожелания наших клиентов индивидуально, и мы стремимся максимально использовать их для общей пользы. Недавно мы завели у себя Vital-обеды - легко усваиваемые, свежие и, в соответствии с тенденциями здорового, питания приготовленные блюда, которые не нагружают Ваше тело во время процедур. Мы считаем, что эти и другие нововведения помогут улучшить качество обслуживания в нашем ресторане, и что наши клиенты будут довольны. Мы желаем Вам всего наилучшего и, в первую очередь, здоровья; и будем рады Вашему посещению нашего отеля. С уважением, менеджер гостиницы
Positives
Excellent location on the main street, equidistant from the colonnade and shopping centers, in front of the hotel there is a beautiful park. Attentive attitude of the doctor (an informal appointment for about 20 minutes), tests included in the package and a second appointment based on the results. Large selection of procedures (wishes are taken into account). Coordinated work of medical staff. Everything is on time! Availability of sulfate baths. Quality of cleaning. Pillow selection. Cozy spa center with convenient opening hours. The desire of the hotel's general manager to communicate with guests, identify shortcomings in work and, most importantly, eliminate them in a short time!Negatives
The interior is a little tired and needs some cosmetic renovation. Small selection of dishes. We often came across dishes with chips. There are few tables for two in the main restaurant. Lack of slippers and kettle in the room.Answer from Spa Hotel Butterfly
Уважаемая госпожа Маркова, большое спасибо за отзыв о Вашем пребывании в отеле Баттерфляй. Мы очень рады, что Вам понравилась гостиница, что Вы сумели начерпать новой энергии и расслабиться. В ресторане обычно предланается 5 основных блюд, и, кроме того, предлагаются закуски, салаты, супы и десерты в виде шведского стола. К услугам гостей любые свободные места в зале, так что каждый может сесть там, где ему понравится. В номерах Superior Plus и Junior Suite есть домашние тапочки и чайник. Мы желаем Вам всего наилучшего, крепкого здоровья и мы будем рады Вашему визиту. С уважением, менеджер гостиницы
Positives
Opposite there is a park, beauty, tranquility. If you go on excursions, you can easily move dinner to lunch and vice versa. It's comfortable. All the staff somehow explain themselves in Russian.Negatives
They don’t do any tests on you upon arrival, and in the end, no one is interested in your condition. The opening hours of the benefit lobby change without warning, so we were never able to drink the promised free drink there.Answer from Spa Hotel Butterfly
Уважаемый господин Kostiuchenko, спасибо за Ваш отзыв. Мы очень рады, что Вам у нас понравилось. Замена обеда на ужин и наоборот, конечно, возможны, и мы будем рады пойти навстречу Вашим пожеланиям. Во время Вашего пребывания изменились часы работы лобби-бара, информация об этом была вывешена на информационных досках перед лобби-баром. Бесплатный приветственный напиток можно было получить ежедневно с 13:00 до 22:00. Мы будем рады Вашему следующему визиту у нас. С уважением, менеджер гостиницы
Positives
Good cuisine and, what suits me especially, not a buffet. And this means a more solemn, unhurried atmosphere, a “restaurant”, and not a hectic “canteen”. For those who like to eat varied and unlimited food, this will seem like a minus, but to whom...Positives
I really liked the way the food was organized at Butterfly; I have previously been to other Danubius hotels and have something to compare with. Not a single day of my vacation did I see tastelessly prepared dishes. thanks to the chef. Many thanks to the medical staff of the hotel for the clearly carried out procedures and simply warm and friendly attitudePositives
I am quite pleased with my stay at the sanatorium (I was there from 12/15/2016 to 12/28/2016). The quality of treatment is not bad, all the nurses speak Russian, do all the procedures very conscientiously, and even joke! At my request, I was placed in a quiet room, linen was changed every other day, towels were changed every day. I also liked the food: very tasty, varied, filling: there was also good fish: pike perch, carp, pike, there was also meat, there was even venison. I was afraid that there would be a lot of dumplings, but there was always the option to choose a dish without them. The sanatorium itself has an excellent location - opposite the park. And the town itself is very green, you can always choose the “green route”. But you need to take into account that to the water source (I was assigned Rudolf and Carolina) you need to walk uphill a little more than 1 km, i.e. per day I walked about 7.5 - 8 km just for water. They say that mineral water works better when walking. Procedures are carried out, as a rule, up to 12 hours. those. There is time for walks and excursions. I was scared that Marianske Lazne was a boring resort. It didn’t seem so to me: I enjoyed walks through parks and beautiful streets, went on excursions to small German towns, fortunately it was Christmas and everything was decorated like in a fairy tale. In the evenings, wonderful musical evenings take place in the hotel lobby. You can also listen to classical music in the city: there are posters in Russian on the notice boards in the park. you need to take into account that mostly Germans relax in the hotel and, having learned a few words in German, you will be able to communicate with them. Of course, when coming to Europe, it is advisable to have at least a basic knowledge of English or German. I'd love to come back to Butterfly again!Negatives
When arriving at a sanatorium, you need to clearly know which procedures you need and which are contraindicated: the doctor does not particularly bother with prescribing them and tries to prescribe procedures in order to fill them in the required quantity. I had to give up mud, despite the fact that I immediately said it was contraindicated, and replace it with another procedure. Those. the doctor does not particularly delve into the details of your disease. And when coming to a sanatorium for the first time, without knowing all the capabilities of this sanatorium, it is quite difficult to immediately navigate the procedures. The doctor only works until 12 o'clock. After this time honey. There are no staff at the clinic. This should also be taken into account when planning your trip. It may be different in other resorts.Answer from Spa Hotel Butterfly
Уважаемая госпожа Коротеева, благодарим Вас за отзыв. Мы очень рады, что Вам понравилось в отеле Баттерфляй. Мы полагаем, что наши процедуры, проживание, питание, культурная программа в фойе и другие гостиничные услуги находятся на высоком уровне. Для Вашего удобства сообщаем, что врач принимает с понедельника по пятницу с 08.00 до 15.00, сестра принимает каждый день с 06.30 до 18.30. Мы будем рады Вашему следующему визиту в отеле Баттерфляй С уважением, менеджер гостиницы